Debugging :: Windows 8 Doesn't Shut Down Instead It Restarts
Oct 29, 2013
Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:
Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W
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Mar 21, 2012
I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.
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Nov 5, 2012
When I shutdown my Windows 8 PC, it doesn't seem to shutdown, but instead restarts
What could be causing this?
Specs are below,
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Oct 3, 2013
I've done a fresh install of 8.1 RT and all appears to be well except if I shut down.
If I select restart it restarts fine.
However if I select Shutdown, I get the woindows shreen telling me it's shutting down, then the monitor goes blank, but the PC is going indefinitely (I've given it 15 mins)
If I press the reset button on the PC case it reboots into windows without any "windows didn't shut down" type messages during bootup.
However if I check the event log, it does say
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Details:
- System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 3 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2013-10-03T13:23:29.444131300Z EventRecordID 3351 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer George - Security [ UserID] S-1-5-18
- EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 6 PowerButtonTimestamp 0 BootAppStatus 3221225595
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Jan 14, 2014
when I shut down my laptop, it never finishes. The screen turns off after showing "shutting down", but my back-lit keyboard and the leds never turn off. It happens like 10% of the times.
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Aug 21, 2013
I have an ASUS VivoTab that kept draining the battery. I noticed that after shutting down, I would open up the case or transleeve and discover it was on.
After determining that I hadn't accidentally left it on, I watched it after shutting down one evening and indeed about 2 minutes later, it turned itself back on.
I shut it down using the shutdown from the initial screen. That is, I did not use the Charms bar, select Settings and shut down. This appears to work.
Is this a wonky tablet? Related to Windows 8?
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Dec 5, 2013
My Windows 8.1 Crashes Randomly, without BSOD or Black Screen, and restarts as normal.
See attachment :
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Aug 20, 2014
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
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Mar 23, 2014
I have just done a fresh install of the latest win 8 and occasionally i get explorer restarting
Also the last time it happened skydrive had dissapeared
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May 20, 2014
My Windows 8.1 crashes randomly (almost everyday), without BSOD or Black Screen, and restarts as normal. There are no minidump files created. Vaio fit 13
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Mar 27, 2014
Just got in the mail 2 ssd's and the HD7870 video card along with a copy of windows 8.1 complete (retail). My boot ssd (one I'm trying to install on) is a 60gb Mushkin and the other is the one I was going to put games on the 240gb Mushkin.
So I hooked the 60gb one up and put in my install disk for the 64bit of windows 8.1. It went through the install fine, then it said it needed to restart to complete and when it restarted it gave me the black screen of death. It sat there for over 30 minutes then the screen turned to a yellowish orange.
So I formatted the ssd, reinstalled fresh again. Same thing.
I then tried the 240gb thinking maybe I had a bad ssd. Same thing.
Then I tried an old 500gb Seagate that I knew worked but I formatted it and installed. Same thing.
So back to the 60gb I went, formatted, reinstalled 8.1 then it did the black screen again. So I tried booting over a couple times till it gave me the option to start in safe mode with networking. It started in a black screen with the blue windows logo... and stayed there for an hour.
I then tried the command prompt methods of BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTREC/REBUILDBCD and restarted with same black screen. *after the rebuildbcd, it said copies of windows = 0???*
So I tried to start using the install CD as a recovery drive, it brought up the option to install windows....
I'm not sure how I can get dumps or test stuff if there is no way for me to even get to the actual explorer other than the black screen or the black screen with the blue window logo, or even he more rare black screen with underscore blinking...
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Nov 18, 2013
I've had this Dell XPS for the last 3 years I guess and over the past 4 or 5 months, my computer has been randomly restarting, freezing and now today crashing. Sometimes I'll be on it and it will restart, sometimes I won't even be near it when it restarts. Last week I was on it and my screen went half blue, but I could still see part of my browser but it was frozen. So I just had to cut power. Here is a picture of said incident. [URL] ....
I've also had it freeze and then I come in the room and my tower sounds like a jet engine and I have to turn it off. Then yesterday the blue (as seen above) cascaded down my screen, froze and gave me the BSOD. I've had 3 crashes in less then 24 hours and I'm at a loss as to what to do. I think I have every driver updated, but maybe I'm missing something.
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Jul 30, 2014
A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.
After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.
However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:
- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them
After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.
I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.
I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.
Find attached the SF report. Added new crash info:
System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3
[Code] ....
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Nov 13, 2013
I've been facing constant problems with BSOD (Ntoskrnl.exe) today. It happened for the first time about a month ago when I tried to update Opera (12.16 -> 17.0) but after many, many restarts, trying to run Windows in a "Safe Mode", restoring recovery points finally Windows started to work. I haven't tried to update Opera since then.
Today... I don't know what happened because I went away of a computer ( it's possible ) for a few minutes and when I came back I saw BSOD with 'DRIVER_IRQL_NOT_LESS_OR_EQUAL' error. I tried to find a solution on the Internet but I still don't know what else to do.
When I run system in a Safe Mode with a 5th option (Safe mode with networking) everything works but when I try to run Windows normally - same situation as previously (reboot)...
I added dump file as an attachment (111313-10140-01.txt).
Please change the extension (txt -> dmp). I wasn't able to upload .dmp file to this forum. The second file (debuglog.txt) was created in a following way:
Type the following:
kd z C:Windowsmemory.dmp (or the path to your .dmp file)
Type the following:
.logopen c:debuglog.txt
Type the following:
.sympath srv*c:symbols*http://msdl.microsoft.com/download/symbols
Type the following:
.reload;!analyze -v;r;kv;lmnt;.logclose;q
I found above-mentioned steps on Reading a memory.dmp or other .dmp file - Scott Forsyth's Blog The last but not least... About a month ago (when I had the same problems) I run Memtest for a whole night and it found no problems. I haven't tested other hardware yet.
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May 13, 2014
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
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Jan 9, 2014
I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?
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Nov 26, 2013
So, I am having blue screens and shut off on my laptop with 8.1 and 8 before.
I tried everything. Clean installs, BIOS and all drivers update...
It gets blue, shuts off and restarts to DOS, and I have to remove the battery and unplug to restart to Windows.
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Aug 20, 2014
My computer was stuck in shut down twice and have received Driver Power State Failure BSOD.
OS: Windows 8.1 32-bit.
sfc /scannow -> clean
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May 20, 2014
I've got a Vaio Fit 14E (SVF14215CLB) and since yesterday it keeps restarting after I don't use for about 5 minutes or so, every time i return it receives me with this message:
This is the debug file : GOROZPE-20_05_2014_194712_63.zip
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Nov 12, 2012
Windows 8 Pro. My Shutdown button (physical and the one in the operating system) restarts the machine.
1. Make a shortcut
2. RegEdit change the reboot value to 0
3. And checking the main properties of the Shutdown function and removing the "Fast Start" option.
None of them worked. Sometimes my windows is giving me "Light blue" screen where is sad face icon ( ) and said that something went wrong, system need to restart, but that is only sometimes.
When I am trying to shutdown, machine calms down, screens went to black but then, restart happens.
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Jun 22, 2014
Don't quite understand what happened. My desktop computer restarted by itself, the screen came up blank with a beep. It does not goes to the desktop. What's going on?
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Feb 6, 2014
I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.
When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.
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Nov 20, 2012
Right after I installed the windows 8 I tried to make a new connection to the internet (I have a modem), but when I hit the button connect (after typing the username and password for the new connection) I get an error ("Windows run into a problem and needs to restart") and it restarts.
I re-installed Windows 8 three times so far but no success.I keep getting the same error just when it tries to connect to internet.
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Apr 13, 2013
I am using Dell Latitude D520 running in Windows 8. I just bought a new webcam, installed the drivers without any difficulties. But when I try to view my webcam, either Amcap, yahoo messenger, or any programs or websites that displays my webcam, Windows 8 would prompt me that my PC encountered an error and restarts.
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Apr 26, 2014
I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly.
Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in a while.
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Mar 2, 2014
Just the other day i was having problems with the Temporary profile problem, but by the end of the day i finally fixed it. But i also deleted my user account so i found this program that will restore deleted data, it was in trial mode so i only allowed me to download 1 Gb so i got what I thought was the most important like App data, contacts, desktop, documents, KAG, and all of the little files at the end of the screen.
I put all of the things in my account once the problem was fixed. Then every time i open my windows explorer and i try to open anything it says that windows explorer has crashed and then it restarts.
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Oct 20, 2013
I have successfully upgraded 2 Windows 8 pro media centre PC's, a desk top and a netbook, but the 3rd, gets stuck in a continuous loop.
After initiating the upgrade from the store, the download bar slowly works its way up to 50%, the installation process starts, and as soon as it gets to "getting your PC ready" the download process starts again from scratch. This is a very common problem, but Microsoft are still silent on the issue.
It is bad enough that I have to download the file 3 times, rather than just download one ISO, but this one download has now happened at least a dozen times.
All Windows 8 updates had been done and I have cleared the Windows Store cache.
The setuperr file gives
MOUPG SetupMgr: Error reading Store SQM registry data. Data = [StoreSetupDownloadPause], HRESULT = [0x80070002]
2013-10-20 07:23:30, Error MOUPG
[Code].....
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Jan 17, 2014
I have just installed windows 8.Whenever I connect the computer to the internet the windows gets crashed and computer restarts. Remedy if any?
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Jun 19, 2014
So my windows 8.1 installation became corrupted, so I backed up data and did a clean install after deleting all partitions.
After the install on the first boot, right after the process of "installing apps", it showed an error message saying an error occurred causing windows to restart, and created a memory.dmp file.
I just want to make sure this installation is stable before continuing to update to 8.1, especially after my previous issues. There are also some errors in the event log that I don't understand.
The errors came after install of Windows 8, as that was the key I had.
Windows failed to download and install 92 updates with error code 80248007
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Apr 1, 2013
My windows 8 computer keeps on restarting many times without much gap, and inturn it leaves me a error code before it restarts, and the error code is 0x0000005D. For the first time in a day, the computer works properly for an hour or less, then it restarts continuously by showing that error message. Am unable to fix this because my computer won't stay for a longer time to check out the issue, I have less than a hour to check and solve the problem, so a solution to fix this kind of errors.
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Oct 30, 2013
Over the past two weeks I have been trying to install the Windows 8.1 upgrade using the Windows Store. The download proceeds to between 50% and 60% and then restarts or hangs for hours. I have performed the pre-8.1 upgrades to my Toshiba C855D laptop as directed before the download.
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