Debugging :: Windows 8.1 Crashes Randomly And Restarts As Normal

Dec 5, 2013

My Windows 8.1 Crashes Randomly, without BSOD or Black Screen, and restarts as normal.

See attachment :

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Debugging :: Windows 8.1 Random Crashes Without BSOD And Restarts As Normal

May 20, 2014

My Windows 8.1 crashes randomly (almost everyday), without BSOD or Black Screen, and restarts as normal. There are no minidump files created. Vaio fit 13

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Windows Explorer Crashes And Restarts Randomly

Apr 26, 2014

I have Windows 8.1 running on my Acer Aspire V3-772G. Windows explorer crashes randomly, and restarts instantly.

Various solutions on the internet are for problems where explorer crashes due to a specific task such as accessing some programs. In my case, it is just random and occurs once in a while.

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Debugging :: Random Restarts / Freezes And Crashes?

Nov 18, 2013

I've had this Dell XPS for the last 3 years I guess and over the past 4 or 5 months, my computer has been randomly restarting, freezing and now today crashing. Sometimes I'll be on it and it will restart, sometimes I won't even be near it when it restarts. Last week I was on it and my screen went half blue, but I could still see part of my browser but it was frozen. So I just had to cut power. Here is a picture of said incident. [URL] ....

I've also had it freeze and then I come in the room and my tower sounds like a jet engine and I have to turn it off. Then yesterday the blue (as seen above) cascaded down my screen, froze and gave me the BSOD. I've had 3 crashes in less then 24 hours and I'm at a loss as to what to do. I think I have every driver updated, but maybe I'm missing something.

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Debugging :: BSOD - Computer Freezes And Restarts Randomly

Jul 30, 2014

A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.

After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.

However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:

- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them

After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.

I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.

I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.

Find attached the SF report. Added new crash info:

System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

[Code] ....

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Debugging :: Computer Crashes / BSODs Randomly

Sep 15, 2014

I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)

After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com

After having a crash with the verifier active I dont know what to do now

My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)

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Windows 8.1 - Explorer Crashes Then Restarts

Feb 6, 2014

I have a problem that started yesterday. Every 30 seconds Windows Explorer (not the browser) crashes, then restarts. I run Xmarks within FireFox, I thought this was the problem because Xmarks as of yesterday asks me every 40 seconds if I want to sync my bookmarks, if I choose cancel, Windows Explorer will crash then restart.

When Firefox is closed, Explorer continues to crash and restart, almost every 30-35 seconds. I have Windows 8.1 up to date, with all the latest updates, FireFox is up to date. As of writting this post, Windows Explorer has crashed and restarted (5) times.

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Windows 8 Crashes On Connecting To Internet And Computer Restarts

Jan 17, 2014

I have just installed windows 8.Whenever I connect the computer to the internet the windows gets crashed and computer restarts. Remedy if any?

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Laptop Crashes / Restarts When Waking Up From Sleep?

Jan 4, 2014

This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.

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Acer Aspire V3-531 Laptop Randomly Shuts Down / Restarts?

Sep 15, 2014

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

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PC Crashes Randomly With Lag Sound - CPU Temp 55C

May 28, 2014

it crashes randomly (no BSOD, just a total crash with a weird lag sound). And when it does, I restart it and I check my CPU temp ... it's around 55C so I guess the problem ain't overheating.

Weird thing is it crashes when I'm not doing much (listening to music on Itunes, browsing on chrome) ... I don't play much games, but it never crashed during one.

Asus Sabertooth 990FX R 2.0 with AMD FX 9590 8core 5ghz
Corsair H60
2 8gb Patriot 1600mhz DDR3 ram
ATI Radeon HD 4600
Windows 8.1

So yeah I know my graphic card is old ... could it be the reason?

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Debugging :: Windows 8 Doesn't Shut Down Instead It Restarts

Oct 29, 2013

Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:

Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W

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Debugging :: BSOD For Normal User Only - Can Debug From Admin Account

Jun 15, 2014

Before I start can you tell me if I need to be logged in to the account that has suffered the problem or can I do it from my (admin) account on the same computer? The unexpected_kernel_mode_trap problem has (so far) only occurred on my son's user account.

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Debugging :: Windows Crashing Multiple Times - Stable After Restarts

Aug 20, 2014

I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.

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Debugging :: Locate Source Of Random Windows 8 Explorer Restarts?

Mar 23, 2014

I have just done a fresh install of the latest win 8 and occasionally i get explorer restarting

Also the last time it happened skydrive had dissapeared

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Debugging :: Fresh Install On New SSD Of 8.1 - Restarts Into BSOD

Mar 27, 2014

Just got in the mail 2 ssd's and the HD7870 video card along with a copy of windows 8.1 complete (retail). My boot ssd (one I'm trying to install on) is a 60gb Mushkin and the other is the one I was going to put games on the 240gb Mushkin.

So I hooked the 60gb one up and put in my install disk for the 64bit of windows 8.1. It went through the install fine, then it said it needed to restart to complete and when it restarted it gave me the black screen of death. It sat there for over 30 minutes then the screen turned to a yellowish orange.

So I formatted the ssd, reinstalled fresh again. Same thing.

I then tried the 240gb thinking maybe I had a bad ssd. Same thing.

Then I tried an old 500gb Seagate that I knew worked but I formatted it and installed. Same thing.

So back to the 60gb I went, formatted, reinstalled 8.1 then it did the black screen again. So I tried booting over a couple times till it gave me the option to start in safe mode with networking. It started in a black screen with the blue windows logo... and stayed there for an hour.

I then tried the command prompt methods of BOOTREC/FIXMBR, BOOTREC/FIXBOOT, BOOTREC/REBUILDBCD and restarted with same black screen. *after the rebuildbcd, it said copies of windows = 0???*

So I tried to start using the install CD as a recovery drive, it brought up the option to install windows....

I'm not sure how I can get dumps or test stuff if there is no way for me to even get to the actual explorer other than the black screen or the black screen with the blue window logo, or even he more rare black screen with underscore blinking...

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Debugging :: BSOD / Constant Restarts (Memtest Passed)

Nov 13, 2013

I've been facing constant problems with BSOD (Ntoskrnl.exe) today. It happened for the first time about a month ago when I tried to update Opera (12.16 -> 17.0) but after many, many restarts, trying to run Windows in a "Safe Mode", restoring recovery points finally Windows started to work. I haven't tried to update Opera since then.

Today... I don't know what happened because I went away of a computer ( it's possible ) for a few minutes and when I came back I saw BSOD with 'DRIVER_IRQL_NOT_LESS_OR_EQUAL' error. I tried to find a solution on the Internet but I still don't know what else to do.

When I run system in a Safe Mode with a 5th option (Safe mode with networking) everything works but when I try to run Windows normally - same situation as previously (reboot)...

I added dump file as an attachment (111313-10140-01.txt).

Please change the extension (txt -> dmp). I wasn't able to upload .dmp file to this forum. The second file (debuglog.txt) was created in a following way:

Type the following:
kd z C:Windowsmemory.dmp (or the path to your .dmp file)
Type the following:
.logopen c:debuglog.txt
Type the following:
.sympath srv*c:symbols*http://msdl.microsoft.com/download/symbols
Type the following:
.reload;!analyze -v;r;kv;lmnt;.logclose;q

I found above-mentioned steps on Reading a memory.dmp or other .dmp file - Scott Forsyth's Blog The last but not least... About a month ago (when I had the same problems) I run Memtest for a whole night and it found no problems. I haven't tested other hardware yet.

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Debugging :: BSOD After Sleep Mode - Constant Restarts After Hibernate

May 13, 2014

Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.

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Debugging :: BSOD Occurs Randomly In Windows 8.1 64 Bit

Sep 15, 2014

it was okay in the few years but now in a 3 days i got some BSOD error , i don't know why it's happening? i upload the dump from instruction thread .

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Debugging :: Windows 8.1 Crashes Without BSOD?

Jul 27, 2014

My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).

However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.

I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?

Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."

DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.

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Debugging :: Windows 8 Consumer Preview Randomly Freezes?

Mar 3, 2012

It happens at random times and the only way to restart is to hold the power button down and force a hard reset.

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Debugging :: Acer 5755G - Windows 8 Being Frozen Randomly

Aug 10, 2013

I got Acer 5755G. I upgraded from Win 7 to Win 8 but laptop is freezing. Randomly...

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Debugging :: BSODs Occurring Randomly On Windows 8 Pro - 0x0000001a

Nov 28, 2013

The problem I am having is being caused by ntoskrnl.exe And I believe this is a major problem. Before it gets out of hand I have come to this area to report it.

As you will see from the .dmp files I have uploaded, I am having issues around every 20mins -1 hour.

I have only recently installed Windows 8 Pro, to avoid BSOD's as I have been experiencing an overload of them on my Windows 7 Installation. To be safe I have made a dual boot to avoid file deletion, so I can also upload those .dmp's if you wish.

This computer isn't even a month old and it is acting up. A common "Bug Check Code" is 0x0000000a. This was on Windows 7. Now a common "Bug Check Code" is 0x0000001a.

I have been using an application called BlueScreenView to access and see what Codes I've been receiving. I've been signing into Windows 8 using a email address I created.

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Debugging :: Windows 8.1 64-bit Crashes Constantly BSOD?

Apr 15, 2014

KERNEL_SECURITY_CHECK_FAILURE, it happens while i try to play games on Steam and also while watching Youtube videos. Really, it happens a lot while i just do everyday task. I don't know what the problem is but I have the dump files. I did RAM test and I downloaded all drivers; everything is up to date.

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Debugging :: BSOD / Crashes After Windows 8.1 Refresh

Jun 9, 2014

PC was running a little sluggish so decided to refresh it! I don't ever remember ever getting a bsod on Windows 8.

However it seems to be a regular thing since the refreshing the pc! it swill crash any anytime for any reason however I have yet to complete a full movie mpeg using the Handbrake software to reencode a movie file it will crash way before it is due to finish I've included the zipped Event log Admin.extv file ...

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Debugging :: Windows 8 Crash Randomly When Entering Sleep Mode

Nov 17, 2013

My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.

And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....

if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?

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Debugging :: 8.1 - Assembled PC But Freezes On Windows Menu And Crashes

Jan 20, 2014

I've recently assembled my pc and everything seemed to be working fine. But one day my pc was frozen on the window menu. I hard to forceably turn off my computer and restart it. When i turned it back down my pc would turn on and off repeatedly until it finally turned on for good. When my computer freezes, my keyboard, mouse and headset Immediately turns off, basically anything connected to the mobo. here are my specs

OS: window 8.1
MOBO: Asus P9x79 WS
CPU: intel i7 4930k 3.4ghz
GPU: 2x 780 ti's
Ram: Corsair Dominator 16gb 2400mhz (4x4gb)
PSU: Corsair AX1200i
Hardrive: 2tb Seagate SSHD

I've enabled XMP to run the ram at recommended settings, and disabled it, both options didn't solve the problem. It happens randomly, it could be on running fine for 8-10hours but out of no where the computer freezes acts wild (shuts itself off and on by itself).

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Debugging :: Windows 8 Crashes After It Wakes Up From Sleep Mode

Sep 15, 2014

I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached

System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.

My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1

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Debugging :: Windows 8.1 X64 Crashes During Sleep Due To Driver Timeout

Jan 25, 2014

On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.

I downloaded and installed the symbols and debugger, and the bugcheck points this:

FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys

athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.

I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.

Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.

I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)

Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.

I included the extract from the diagnostic tool.

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Debugging :: Windows 8 Laptop Crashes When Exiting Sleep Mode

Jan 30, 2014

I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.

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Debugging :: Random BSOD Crashes After Installing Windows 8.1 Pro 64bit

Feb 24, 2014

Recently i got my hands on a titanfall beta-key and to play i had to have a 64bit system. I asked my friend to support with the upgrade and everything went fine until my pc started randomly crashing with Memory_management as the most common message. i've had a few others too but mainly this one. I don't understand that my pc keeps crashing because before with my win7 32bit there was never no issue. I tried doing this debug tool thing but it says access denied and the cmd window that opens also says WIN32 so did something go wrong with the installation of win 8 or what?

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