Debugging :: Acer 5755G - Windows 8 Being Frozen Randomly

Aug 10, 2013

I got Acer 5755G. I upgraded from Win 7 to Win 8 but laptop is freezing. Randomly...

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Acer Aspire Frozen In Windows 8?

Jun 28, 2013

I have an Acer Aspire 5057G with WINDOWS 8.

When I am ussing it frozens and I have to reboot with the I/O Buttom.

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Debugging :: Acer Aspire 3820TG Notebook - Getting Randomly BSODs?

Feb 6, 2014

maybe 2 weeks I get randomly BSODs, sometimes with "Multiple_IRP_Completed_Requests", sometimes with "PFN_LIST_CORRUPT" errors.

It felt to me that they appeared more often after starting the computer out of standby/hibernate. But today it happend while watching a video over HDMI. After starting, Windows tells me that it wants to send the following to Microsoft (just in case it's important):

C:WindowsMinidump20614-27531-01.dmp
C:UsersUserAppDataLocalTempWER-89953-0.sysdata.xml
C:WindowsMEMORY.DMP

My System:
Acer Aspire 3820TG Notebook (3,5 years old)
Windows 8.1 Professional

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Debugging :: Random FROZEN Screen - Mostly Surfing

Sep 15, 2014

So, I've been suffering from these frozen screen for more than 6 months at least, I just can't take it anymore

The screen freezes with everything immovable on screen until i hard reset it! I seem to have all possibly updated drivers, bios etc.

Find the attached SF debug report as well.

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Network / Sharing :: Acer AME600-EB388 / Windows 8 WiFi Randomly Disconnecting

Jan 12, 2013

I recently purchased a new desktop computer which had windows 8 pre-installed. I was somewhat enjoying it (hating everything about the changes from windows 7) and then my wifi would disconnect every few minutes. I used windows update and installed all new updates (which takes a long time with random wifi disconnects) and it still had no way out. I went to the website of the wifi driver and downloaded + installed the most recent drivers. The disconnects became slightly less frequent.

My computer is an Acer AME600-EB388.

I have checked the power settings and made sure they weren't set to shut off.

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Acer Aspire V3-531 Laptop Randomly Shuts Down / Restarts?

Sep 15, 2014

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

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Debugging :: BSOD Occurs Randomly In Windows 8.1 64 Bit

Sep 15, 2014

it was okay in the few years but now in a 3 days i got some BSOD error , i don't know why it's happening? i upload the dump from instruction thread .

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Debugging :: Random BSODs In Windows 8 (Acer V3-772g)

Mar 30, 2014

I have bought my Acer laptop about 6 weeks ago and immediately updated to windows 8.1 (it had preinstalled windows 8). So after doing that I got first BSOD in two or three days. Because I thought I did something wrong during the update or when installing some of my applications, I decided to refresh my computer to factory settings after getting a couple of more BSOD's. So I did a factory reset and updated to windows 8.1 according to the instructions by Acer. Everything went great except for one thing. After a couple of days, BSOD's began repeating again. So I decided to update all of my drivers and uninstall McAfee internet suite. Nothing worked.

I finally decided to do another factory reset, but this time to stay on Windows 8 and run only basic software for couple of days and then begin to install some of additional applications. Everything went fine, but after two weeks without crash, it happened again. And it happened random, so I didn't keep in mind which software was last installed. So that first one on Windows 8 happened on March 19th, and second one happened today.

Both of them were driver_irql_not_less_or_equal with ntoskrnl.exe

I don't know anymore what to do... I'm including .zip file in attachments for further analysis.

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Debugging :: Windows 8 Consumer Preview Randomly Freezes?

Mar 3, 2012

It happens at random times and the only way to restart is to hold the power button down and force a hard reset.

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Debugging :: BSODs Occurring Randomly On Windows 8 Pro - 0x0000001a

Nov 28, 2013

The problem I am having is being caused by ntoskrnl.exe And I believe this is a major problem. Before it gets out of hand I have come to this area to report it.

As you will see from the .dmp files I have uploaded, I am having issues around every 20mins -1 hour.

I have only recently installed Windows 8 Pro, to avoid BSOD's as I have been experiencing an overload of them on my Windows 7 Installation. To be safe I have made a dual boot to avoid file deletion, so I can also upload those .dmp's if you wish.

This computer isn't even a month old and it is acting up. A common "Bug Check Code" is 0x0000000a. This was on Windows 7. Now a common "Bug Check Code" is 0x0000001a.

I have been using an application called BlueScreenView to access and see what Codes I've been receiving. I've been signing into Windows 8 using a email address I created.

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Debugging :: Windows 8.1 Crashes Randomly And Restarts As Normal

Dec 5, 2013

My Windows 8.1 Crashes Randomly, without BSOD or Black Screen, and restarts as normal.

See attachment :

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Debugging :: Windows 8 Crash Randomly When Entering Sleep Mode

Nov 17, 2013

My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.

And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....

if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?

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Debugging :: Keep Getting BSoD Randomly - Can't Pin It Down

Feb 5, 2014

So, yesterday is the first time this has happened. It has never happened before. The first time it happened yesterday, I Was watching some TV shows online, and then I got the PAGE_FAULT(...) error code.

I tried running my Anti_Malware scanner to see if that could pick something up. It crashed again just as it started.

So I tried Advanced SystemCare. Again, same problem.

And it just keeps happening.

I tried refreshing my computer to see if that would do anything, but it crashed during that too.

I ran the SF Diagnostic program and I have the .DMP files (But I can't seem to upload them. Maybe I'm trying to upload the wrong ones, I don't know.)

Anyway, these are the specs of my system. HP ENVY DV-7 7270CA (less than 8 months old) running Windows 8 (as I wasn't able to update to 8.1. I got the 0x80000004 error, or whatever it was. I can't remember exactly), 8GB DDR3 1600MHz RAM, Intel Core i7 3630QM, NVIDIA GT630M (2GB) GPU, and a 1TB 5400RPM HDD. Don't know what brand, I didn't check.

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Debugging :: Win 8.1 Freeze Randomly Without BSOD

Aug 26, 2014

I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.

Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.

Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.

There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.

And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.

Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.

Have a look at here: [URL] .....

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Debugging :: Machine Keeps On BSODing Randomly

Aug 4, 2013

lately my machine keeps on BSODing randomly, see attached file

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Debugging :: BSOD Randomly But Mostly While Playing Games?

Aug 5, 2014

I've been getting a BSOD on and off for a long time now. I got one everyday for a couple days and haven't had one since, but I got one today so I've decided I need to fix this. I know this is a Windows 8

MSI GE70 laptop
Windows 7
Intel Core i7-4700 CPU @2.40 GHz 12 Gb RAM

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Debugging :: Computer Randomly Crashed And Gives Error?

May 8, 2013

A few days ago my comp randomly crashed while I was playing a game. It gave an error "KMODE_EXCEPTION_NOT_HANDLED (NETwew00.sys)".

Every time I turn my laptop on it gives me that error, but I can use it find in safe mode. Also found out, my comp crashes when ever i connect to any wifi.

I have an alienware m14x R2 Windows 8

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Debugging :: Getting BSOD Randomly With Error Message?

May 12, 2014

I am getting a BSOD since one week randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. Before I got this BSOD I updated my Windows 8.1 to Windows 8.1.1 . Since this time, this error happens randomly!

My system specs are the following:

Laptop: Asus S400 CA
CPU: Intel Core I5 3317 U @ 1,70 GHz
Memory: 8 GB
Graphics: Intel HD Grpahics 4000
Mainbord: Asustek S400 CA
Antivirus: Avast! Internet Security (Version: 140512-0)

Before I got this IRQL_NOT_LESS_OR _EQUAL error I also got the BSOD Driver_Power_State_Failure. I figured out, that it might be the Bluetooth Driver, as buescreenviewer stated the driver causing the error is btfilter.sys.

I attached also a SF Diagnostic Tool File!.

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Debugging :: BSOD Appears Randomly With Different Codes

Aug 5, 2014

I have bought my laptop before 2 months and i have BSOD since then , nno matter what im doing ... Once it happened while there was no one using the laptop .

p.s. here are some of the BSOD codes i had :

PAGE_FAULT_IN_NONPAGED_AREA
NTFS_FILE_SYSTEM
SYSTEM_SERVICE_EXPEPTION
SYSTEM_THREAD_EXEPTION_NOT_HANDLED

they are different everytime

p.s.2 when i bought the laptop it had linux installed ( i think ) or it was ready for install . Could the problem come from there , and if yes what can i do about it . Im not so known with those things . Ive heard about a hidden memory which should be deleted (if there was linux before ) and its going to fix the problem , but i dont know what is that memory and where i can find it. Ive send the laptop on authorized repair service of Acer ( cuz my laptop is still in guaranty ) , and yes they didnt fix it .... 2 times ... the first time they gave me the laptop with new HD , second time they told me something about a "weak connection" that they "fixed". BUT my laptop is still here and i ahve BSOD randomly 2-3 tiems a day , and every game crashes after 10-30 mins after start . I wil lsay it again - the BSOD appeared once or twice without me even touching the laptop

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Debugging :: BSOD Randomly With Unidentified Driver

Jul 11, 2014

System Win 8.1 Pro 64
P5W DH Deluxe BIOS 3002 with Q9650 3ghz quad. 8GB mem. nVidia Eng450 GTS, Creative X-Fi platinum sound card, TP Link 450N dual band Wifi adapter

I have been having continual BSOD at the rate of 1 or 2 a day since I installed Windows 8.1 on the 9-Apr-2014.

The errors are not consistent and so at first I suspected memory.

I have run every memory test including memtest86 for several hours at a time but could not find any problem. Regardless I bought and replaced all my memory with new. I am currently running my DDR2-1066mhz (5-5-5-15) memory at 875mhz (5-6-6-18) so well underclocked.

I have replaced my CPU! The graphics card is new NVidia ENG 450GTS and I found having the NVIDIA HD Audio drivers enabled would cause many BSODs even though I didn't use that functionality. They are now disabled.

I was getting a lot of internet download errors and so I replaced an incorrectly recognized WIFI driver (detected as Atheros) for the correct TP link driver.

I let DriverVerifier run for over a day with no errors detected.

I let Windows 8 memory test tool run with no errors.

I have looked at the minidumps but I'm not expert enough to determine the cause.

Just when I think I've found the problem and resolved the issue BOOM another BSOD.

I have no antivirus software except defender!

I have run SFDiagTool and the output can be found at:

SF_10-07-2014.zip

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Debugging :: Computer Crashes / BSODs Randomly

Sep 15, 2014

I've got a small BSOD problem with my Windows 8.1 x64 installation. An hour ago my computer crashed while I wasnt near it (it only heard the restart peep). The last time it crashed I was able to note the error message, which stated:

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (nvlddmkm.sys)

After googeling a bit I found out, that the BSOD might be caused by bad drivers, so I enabled the Driver Verifier (following this instructions). I hope the crash dump mentioned in the driver verifier HowTo is included within the .zip. I've found another dump file under C:WindowsMEMORY.DMP but thats about 450MB, so I probably cant upload it here. So I copied the text with WinDbg x64 and put it here: Microsoft (R) Windows Debugger Version 6.3.9600.17029 AMD64 Copyright (c) Mic - Pastebin.com

After having a crash with the verifier active I dont know what to do now

My system
- Motherboard: Gigabyte GA-Z97P-D3
- CPU: Intel i5-4460
- GPU: nVIDIA Geforce 8800 GT
- 8GB RAM
- Win 8.1 x64 (with all updates)

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Windows 8 PC Frozen On Start / Lock Screen?

Dec 6, 2012

Pc was running fine last night, woke up this morning and powered on pc. Windows 8 boot to the start/lock screen and does nothing more.

Some info keyboard and mouse don't work, keyboard num lock lights up but you can't turn off. Only change to pc was done 4 days ago when i brought 2 samsung 830 ssd drives and I installed a fresh copy of windows 8.

When pressing the power button pc boots down as it should (i dont have to hold the power button for a forced shutdown)

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Debugging :: Random BSOD When Gaming Acer Aspire

Sep 15, 2014

I've just bought a new Acer Aspire V3 772G. My laptop crashes or reboot by itself every times i play a video game. Sometimes 5 minutes or 2 hours later.

-I update all the drivers from the Acer Website.
-I've updated the Bios to 1.15 (the latest).
-I've already run a memory test with Memtest86 during 10 hours : no single error.
-I've run a CPU test with intel with intel Processor diagnostic. There's a warning which says
CPU Frequency Test Passed with Warning!!!

The processor frequency could be affected by power management features. In order to ensure the processor frequency is not affected by a power management setting, enter BIOS, load defaults, and disable any 'Over-Clocking' or power management features that may affect processor frequency. Also, set any software applications which control power management features to default.

I didn't overclocked my CPU. I don't know whether it's overclocked or not. It's a second hand laptop.

-I've tried to test my graphic card with AtiTool but when i run it it says ''The Kernel Mode driver does not seem to be running A device driver is required for communication with your video hardware.
-I've also run a hard disk test with HDtune and it seems that i have 381Mb as bad sector.

My specs : IntelCore i7-4702MQ 2.2ghz with turbo boost up to 3.2ghz
Nvidia Ge force gt750m
16gb ram DDR3 L
1to hdd West digital
Windows 8 upgraded to windows 8.1 64 bits

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Debugging :: Recovery For Acer Aspire - Error 0xc0000034

Apr 8, 2014

My laptop is one year old and is saying the boot configuration data file is missing some required information file:BCD error code 0xc0000034. I do not have a recovery disk or anything

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Debugging :: PC Will Randomly Get BSOD - WHEA Uncorrectable Error

Feb 25, 2014

For the past few months I have been having an issue while playing games or watching any kind of videos on line (youtube, netflix, etc.) My PC will randomly get BSOD and say something like WHEA uncorrectable error. I'm not really quite sure where I would start to look to address this issue as im used to my computer letting me know whats wrong with it and im not very good with computers .

Reading through some other issues I saw from others on this site I have included a copy of my minidumps on one drive.

[URL] .....

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Debugging :: BSOD Crash Randomly Occurring Every Few Days

Mar 20, 2014

Computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet.

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Debugging :: Randomly Occurring BSOD With Different Error Codes?

Feb 21, 2014

My computer Bluescreens very randomly without giving much information on what caused it.I can sometimes go a full day without a single bsod and somedays I get 10 within 30 mins. Only connection I've (maybe) figured out is that all these bsod's seem to happen when my comp is connected to internet and either downloading something or sending something. Like when I log into games and try to connect into a server i get bsod...or if I don't I can play that game for hours only to get the bsod when I quit game and return to desktop. Sometimes using chrome just to browse web or switching tracks on spotify can cause issues aswell.

My computer was first bought and build around 2012 with some upgrades such as more ram and new GPU. I've ran this comp with a stable OC of 4.0/4.0 and never before having any problems with either my system heating up or freezing. Now I've returned to stock clocks to rule out any unstable oc.

I'v done pretty much all i know about debugging and trying to figure out which programs/drivers/hardware are causing my system to be so randomly unstable. My head keeps telling me this is some driver related cause it started what seems to be "all of a sudden"

Things I've done:
Return stock OC
Ran memtest for 14 passes = 0 errors
Ran Prime for ~4 hours = 0 errors and temps maxed at 60 c

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Debugging :: BSOD - Computer Freezes And Restarts Randomly

Jul 30, 2014

A couple of weeks ago my old PSU blew up. It did kind of like a explosion sound and some flashing, very impressive. I inspected the motherboard and I could not find any damage whatsoever. Only the PSU seemed affected.

After that I bought a new PSU (Tacens MP700 - 700W), an aftermarket CPU fan (Cooler Master Hyper TX3 EVO) and some extra chasis fan to improve air flow and lower the temperature. I plugged everything in, and system started with no apparent issues.

However since a few days ago sometimes my PC restarts without saying anything, some other time it just freezes (very annoying) and some other times it gives me a BSOD with the errors CLOCK_WATCHDOG_TIMEOUT. The frequency of these failures:

- Normal use like browsing, email, programming --> not very often
- Playing game like iRacing --> sometimes it freezes
- Playing game like PES2014 --> it always freezes, sometimes during the first match, sometimes after a 2-3 of them

After googling it appears is a hardware problem so I wonder if the damn PSU damaged some of my other components. The thing is the original PSU was intended to be for a quiet HTPC but I started to work from home and suddenly became a work station. I should have improved the PSU among with the other components (CPU, memory, etc.) but I did not think it was necessary. Bad decission I guess.

I've monitored temperature and it does not seem to be the issue as using a benchmark software at 100% CPU during 30 minutes temperature does not go over 65C on the CPU (I live in Spain where ambient temperature is around 30) and motherboard never pass 68-70. Right now while browsing temp is 35 for the CPU, 45 for the mobo and graphic, 30 for HDD. Pretty normal I think.

I have also upgraded from Windows 8 to Windows 8.1 hoping it was a driver issue but not success either.

Find attached the SF report. Added new crash info:

System errors:
=============
Error: (07/30/2014 01:38:31 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

Error: (07/30/2014 01:36:11 PM) (Source: Service Control Manager) (User: )
Description: The AODDriver4.2.0 service failed to start due to the following error:
%%3

[Code] ....

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Debugging :: BSOD Randomly Occurring With Error 0x00000124

Jan 25, 2014

So this is occuring randomly, no pattern that i can notice for when it BSOD's. I know that this error is hardware related, but i have no clue which aspect of my hardware is causing it. .dmp file ---> [URL] .....

Full PC Specs for if i crash again:
AMD Phenom II x4 965 @3.4 GHz (stock)
m5a99x EVO r2
2x4 GB kingston hyper x RAM @1600MHz
AMD Radeon r9 270x
Corsair 500W PSU

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Debugging :: BSOD Randomly Occurring - Code 0x00000019

May 8, 2014

My computer has been randomly crashing for almost 1 week now. I initially thought it was caused by Avast, but uninstalling it didn't solve the problem. I then updated my network card driver as suggested by an error in one of the dump files, but that too wouldn't do it. I ran the Hardware and Devices troubleshooter, shut off the computer for 3 hours in hopes for it to cool off, but no luck there either. I remember having this problem 1 year ago and I was advised then to update my graphics card driver , but the update process wouldn't complete successfully. The computer always crashed each time before the finish line, so I was advised to use the OS generic driver instead and I've lived in peace ever since until this issue resurfaced ~1 week ago.

Latest crash: The latest BSOD crash occurred today at 6:53 AM EST and here's what could explain the problem according to BlueScreenView:

Bug Check String: BAD_POOL_HEADER
Bug Check Code: 0x00000019
Caused By Driver: ntoskrnl.exe
Caused By Address: ntoskrnl.exe+7b340
File Description: NT Kernel & System

Here are my environment details:
OS: Windows 8
Processor: AMD Athlon || X4 635 2.9 GHz, 64-bit
RAM: 14.0 GB (13.7 GB Usable) => custom installed
Display driver: ATI Radeon HD 4200 (Microsoft Corporation - WDDM v1.1) => As explained above.
Make: HP Pavilion p6520f
Browser: FF 29 (same issue with the latest release of Chrome and IE 10)

I've also attached a zip of the dump files.

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Debugging :: CyberpowerPC - Computer Randomly Shuts Off - No BSOD

Jan 26, 2014

CyberpowerPC AMD FX-Series 8GB DDR3 500GB HDD Capacity Desktop PC Windows 8.1 64-bit Gamer Ultra 2140

[URL]

This started happening around 4 days ago but, since then I have system restored to a previous point and yet the problem has persisted. It has recently dropped below freezing around where I live which is unusual; however, I am in a dorm and the temperature has remained constant. I haven't really downloaded anything harmful that I am aware of in the past few days either. I also hope I got the dump files thing sorted out correctly considering there is no BSOD.

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