Debugging :: Windows 8 Crash Randomly When Entering Sleep Mode
Nov 17, 2013
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
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Jan 6, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Mar 20, 2014
Computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet.
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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Nov 15, 2013
My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.
I have attached my Diagnostic results.
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May 11, 2014
I usually boot my machine in the morning, use it for a bit and then leave for work. After a time, the machine goes to sleep. About 5 or 6 hours latter, WMC wakes the machine to record a TV show. The recording never happens. When I get home, the machine is one but unresponsive with no display. The power button does not shut the machine down. I have to long hold the power button to kill the machine. In addition, if the machine sleeps for a shorter period and I wake it with the mouse, it crashes and restarts. I had to look at a log to find out that the machine restarted because, again, no display.
What I've done:
Updated the BIOS
sfc /scannow (revealed errors)
... /RestoreHealth (fixed errors)
Drive and memory diagnostics
Checked my problem against this forum which revealed other crash at wake threads but I'm not able to interpret the log file...
Attached is my sf debug tool output
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Dec 14, 2013
my hp pavilion dv6 6514nr sleeps when i close the lid and anytime i try to open it up it it crashes with the BSOD: system thread exception not handled screen i tried using blue screen view to read the dump files but it showed me it had something to do with ntoskrnl.exe
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Nov 2, 2013
I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.
Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.
As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.
Things I have tried so far:
-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
-Sleeping with no peripheral devices connected, tried both while running on AC and battery.
-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).
In event viewer I get the following error and critical event each time after it reboots:
Error: The previous system shutdown at <time> on <date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.
I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.
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Sep 15, 2014
After a windows update my laptop always crashes when i turn on pc in battery mode. I saw some other thread's but i didn't see any of them solved .
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Sep 15, 2014
When I enter recovery mode, I get 0xc0000225 with no other comments. I have read everything that I have found on the internet. So far nothing works so I am in desperation. My PC Lenovo x240, SSD.
Tried bootrec with all switches, bcdboot, edited bcd with bcdedit. Nothing worked so far. Initially recovery disk didnt have any letters assigned. I thought during my repair that this moment may complicate the things, so I assigned drive D to be recovery disk.
Attaching are Disk Management screenshot and bcdedit-enum-all log.
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Jan 30, 2014
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.
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Aug 4, 2014
As the title says recently my computer is not getting into sleep state although i've set it at 30 minutes.
Tried a lot of stuff like energy-report from power cfg:
Errors
System Availability Requests:System Required Request
The device or driver has made a request to prevent the system from automatically entering sleep.
Driver Name FileSystemsrvnet
Though i cannot find which device is causing it.
Already checked all devices in device manager but didn't find anything related.
Computer is going to sleep if i click it , just refuses to go automatically.
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Feb 1, 2014
Recently I've been receiving BSOD errors by waking my computer up from sleep mode. I have an log dump attached but I also received a suggestion on the error screen stating "PAGE_FAULT_IN_NONPAGED_AREA".
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Aug 16, 2014
i got a BSOD when i wake up my pc from sleep mode the error name is DRIVER_IRQL_NOT_LESS_OR_EQUAL (xmudaxp.sys) here is the file for minidump
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Nov 20, 2012
Installed Windows 8 in early October. No problems until now. Now, when I come out of sleep mode, I see the lock screen, and split seconds later it crashes and reboots. So I installed the SDK and symbols and ran "dumpchk.exe -y c:Symbols !analyze -v c: empMemory.dmp" .
Symbol search path is: c:Symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
[Code] ......
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Nov 11, 2013
I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure.
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Apr 30, 2014
I have a Lenovo S410p idea pad. From the very first day it has been BSODing whenever it comes out of sleep mode.
I have attached the log files from SF diagnostic tool.
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Nov 24, 2013
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
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Sep 15, 2014
I've been working with a computer I've put together for a couple of months now, and I haven't been able to figure out what exactly is causing various BSODs. They mostly happen when coming out of sleep mode. The crashes would generally happen once every couple of days. One time I did get it to crash while running the driver Verifier application while copying files from one folder to another. I've been whittling the components left in the machine down, and I'm down to just a hard drive and dvd-drive as extra components at this point. The only configuration I have left to try is to switch to a different hard drive and only run that.
The errors would generally have to do with various "Pool header" issues. I've tried running memtest overnight and it'd get though 6-8 passes easily each overnight session. I've done that a couple of times. I also have run chkdsk to see if there were any issues on the hard drives, but those have come up without issues too. So since I'm not seeing any hardware issues, I'm thinking that this is just a driver issue. I have updated whatever drivers I could see that looked out of date and I make sure that I have the latest Windows Updates. I've tried to keep the software installed on the machine to a minimum after I did a complete reinstallation of Windows 8.1.
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Jun 6, 2014
issue with my laptop where I can't allow it to enter sleep mode or else it will restart/appear to have restarted the next time I wake it up. At first I thought it might be a power options issue, but I made sure that the computer was set to sleep and not restart when I close the lid. I've checked the bluescreen viewer and the cause of the restart seems to come from a driver power state failure coming from ntoskrnl.exe+1fcc1e, hal.dll+6a37, and storport.sys+33f0.
I've already run sfc/scannow to check for damaged files and I was also able to replace them using a DISM command, so now scanning the computer doesn't run into any errors, but this driver error still persists.
Sidenote: The driver errors mainly started after I reinstalled Kaspersky onto my computer to fix some issues that I had with it. Before that I was getting a couple of kernel data inpage errors, the latest of which occurred June 1.
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May 13, 2014
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
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Jun 22, 2014
I did a clean install of Windows 8.1 recently. Now when my computer wakes up from sleep I receive a DRIVER_IRQ_NOT LESS_OR_EQUAL BSOD related to cmudaxp.sys, which I've discovered is related to my Asus Xonar Essence STX sound card. I am running the Windows 8.1 beta drivers directly from Asus's website, and the drivers were working fine before my clean install. What could be causing this problem now, after everything was fine before?
Specs:
MOBO: MSI Z87-G45
CPU: Intel i7 4770k
RAM: Kingston HyperX Black 8GB 1600Mhz
GPU: Asus GTX680 DirectCuII Top Edition
WIFI: Asus PCE-AC68 Wireless Card
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Jun 6, 2014
I'm having a BSOD problem. After walking computer from sleep mode, within 1-2 minutes it will get a BSOD with the "driver power state failure" error and restart, but interestingly I never get the error the moment I wake up the computer. I'm using a Lenovo IdeaPad Y510P with Windows 8.1 64-bit. I already tried uninstalling the Intel HD 4000 driver, restarting computer, and installing the one on Lenovo's site (as this was suggested on the Lenovo forum as a common fix) but it didn't work.
The problem only started occurring after one of the following:
- Updating Malwarebytes to latest last week
- Installing a Windows update last week (there were 3 installed components, 1 of them was an Intel HD 4000 driver update, forgot what the other 2 were)
- Updating GeForce Experience and latest NVIDIA Graphics Driver (337.88), it included NVIDIA PhysX System Software 9.13.1220
Here is a log created by WinDbg tool: 'BSOD dump' | TextUploader.com
Here is a log created by BluescreenView:
==================================================
Dump File : 060514-96281-01.dmp
Crash Time : 6/5/2014 7:23:39 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
[Code] .....
The full minidump .dmp file is attached. In case attachments don't work here is the full minidump .dmp file uploaded: [URL] .....
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Jan 5, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Apr 25, 2014
When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.
However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.
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Dec 6, 2013
Unfortunately I forgot all my BSOD analysis skills, so I'll give you the chance. I just bought an ASUS Zenbook for studies, which is very pleasant. Though, today when I visited a website called The Verge, I got a BSOD. Earlier today when I visited the site, it froze for a second or two.
Usually it happens when the computer is running on the battery. I experienced a sudden shutdown when it's on battery, which is notable imo.
Anything you can pull off this one dump?
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Dec 14, 2013
my current issue is not waking up, every night I put my pc to sleep and the next morning when I click the mouse or push a key either nothing happens or the tower lights up and fans kick on but the screen stays black. and I must power down and restart
I have all new video drivers, I have a feeling it may be my keyboard because sometimes the keyboard doesn't shut down when the pc is put to sleep. It still has all its lights on. It is a Merc steel series gaming keyboard,
The only other weird errors I get in my event viewer are these, and they have to do with windows search.
Eventid 1006 The Windows Search Service has failed to create the new search index. Internal error <4, 0x80070002, Failed to add project: C:ProgramDataMicrosoftSearchDataApplicationsWindowsProjects>.
The Windows Search service terminated with the following error:
The system cannot find the file specified.
Eventid 7023
event id 7034
The Windows Search service terminated unexpectedly. It has done this 37 time(s).
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Mar 3, 2013
How could I download anything while still keeping my system(windows 8) in sleep? And also other useful things with the sleep option?
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Jun 27, 2014
I am running Windows 8.1 professional. I was just wondering, as I am having some concerns with my pc sometime through the night as it just wakes up for no reason.
I am not sure if someone is accessing this remotely or what but sometime I see a folder that is open or my email that shouldn't be or at least I think I have closed it before I put it to sleep.
I am not sure what to do as I have run my antivirus software with little showing up and my malware, completing a full system scan.
I also have looked at my even viewer pictured here to see if there is something unusual or strange happening.
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Sep 16, 2013
Is there a way to turn off the monitor when my Windows 8 PC goes into sleep/standby mode? Right now the monitor stays on with a "HDMI input" message bouncing around the screen.
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