Crash In Sleep Mode - WinDbg Points To Wireless Adapter?

Jan 6, 2014

I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.

Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.

Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.

Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.

Attached are my SF diagnostics tool logs.

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Debugging :: PC Crashes In Sleep Mode - WinDbg Points To Wireless Card?

Jan 5, 2014

I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.

Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.

Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.

Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.

Attached are my SF diagnostics tool logs.

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Nov 17, 2013

My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.

And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....

if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?

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Apr 13, 2014

Since a few weeks, I have a problem with my laptop running Windows 8.1 (Toshiba Satellite P50-A-12PBE). Sometimes, after bringing Windows back from sleep mode, I seem to have no connection to the internet. Windows says the connection is 'limited', wether I'm connected with a wire or wireless. Resetting the router doesn't solve anything, but rebooting my pc does. Since both the wired and wireless network are always simultaneously affected, I think this hasn't anything to do with drivers (I already have the latest versions by the way). I have made screenshots with ipconfig-results when I'm connected with a wire.

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I looked through the preloaded drivers for wireless devices, but all of them were for USB ethernet/wireless adaptors, which as I recall from my previous installation of windows was not the type of driver that the device was using. I've also gone through the automates troubleshooting, etc, but nowhere is it even acknowledged that the device is even there. Now, my initial thinking is that it is indeed something to do with the drivers, but I'm not sure if I can find the needed ones. I'll upload more detailed information about my setup if it would be useful.

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Nov 13, 2013

After a while when i'm browsing the web etc, my wireless connection goes to Limited and there are no other wireless networks available (when there should be 10+ networks).

When i disconnect that limited connection, there are suddenly no networks found and my wireless adapter disables itself and i can't re-enable it anymore. The only thing to restart my computer.

This occures after a couple of minutes. I had this problem before, but then it fixed itself for a couple of weeks and now i have the same problem again.

I've tried reinstalling my drivers, but doesn't do the trick..

I have an Asus N76VM laptop running Windows 8.1 Pro 64 Bit with a Intel(R) Centrino(R) Wireless-N 2230 adapter.

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Jun 20, 2014

I have a Lenovo Ideapad Y500 laptop running Windows 8.1. i7, 8BG ram, 2GB Nvidia card--all that stuff. It ran perfectly for nearly a year. But now, the local area network is broken. I haven't done anything different or changed anything that would affect it, as far as I know. But now that it's summer, I have lots of free time but I can not lan any games with people, which sucks. So I googled and googled, tried the netsh int ip reset resetlog.txt (or whatever it is), tried ipconfig resets and stuff, and none of that works. The wireless lan adapter Media State is still "Media disconnected."

I took this screenshot AFTER I did OneKey Recovery (which is a factory reset). It set my computer back to the original settings: Windows 8, full of bloatware, etc. I did this reset last night, updated it, updated it to Windows 8.1, updated Windows 8.1, and finally, before I went to bed, tested the LAN. It worked, I was able to connect to my Dad's Minecraft world. So I set my laptop to start re-downloading my games (reset deleted all my data), and when I opened it up this morning to play Minecraft with my family, the LAN was not working again. I couldn't connect (or even find) the lan games.

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Oct 27, 2013

I have a Netgear WN111 wireless adapter on my PC. Since installing Windows 8.1 it doesn't connect automatically to the router. The PC says there are no connections available, so I can't even click on the router to try to connect. If I pull the adapter out and push it back into the USB port it connects automatically. Also, when I switch the PC off, the LED on the adapter continues to flash, so I have to pull it out and plug it in again to stop that. I've tried troubleshooting, compatibility check, reinstalling the driver and uninstalling the driver and getting Windows to install one itself.

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I just got a computer that comes with Windows 8 and I'm trying to get on the internet with the wireless adapter I was using on the old computer but I keep getting an error message. I am able to install it from the disc but when I go to run the program it says "Can't load ProcNICs.dll" This is the adapter I am using (version 4). The most recent driver the website lists for this adapter is for Vista. Is there a way to get this to work?

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Jul 7, 2014

This is a 6 month Old Gateway Laptop, Windows 8 preinstalled. Broadcom Network Adapter.

I have a Buffalo WZR-300GB Router (2.4mHz, with 802.1/ 11g/b/n) all working. There are 4 wired and 3 wireless computers on the network. Wife's Gateway (Windows 8) is the ONLY one with [wireless]dropped connections. No MOVE has been made with Her Laptop or the Router.

This is the troubleshooting I've have done so far.

Uninstalled/reinstalled network adapters.Reset the adapters. Scanned Hardware changes (before/after) in the Device ManagerTurned off Power Management.Disabled the Lan (wired) connection-adapter.Removed (Forget this Connection) 2 other wireless connections from outside the home.Wireless Adapters are set to "Maximum Performance" under (edit power plan).Moved to Laptop (actually the 1st thing I did) to 2 different locations with same results, dropped connection.Under settings the Topology is all Checked, Except 2 I have never seen before. Multi-Layer Protocol, and Kernel 64 something. Anyway, when I insert a check mark next to both. I'm Prompted "Do you really want to disable this connections?" I have done both (checked/unchecked) nothing changes.Under Device Manager: Restore all Hidden Adapters, About Five More adapter showed up I had never seen before. So then I Scanned for Hardware Changes. No effect!

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Jun 14, 2014

I keep loosing the Internet, every few days, and I go to my adapter settings, disable, then enable, and it comes back on. My adapter ia an Asus PCE-N15 Wireless LAN PCI-E card. I have a Lenovo H415 desktop running Windows 7.

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May 24, 2014

Laptop - Acer Aspire V5-552G-X414
Router - Asus RT-N56U
Modem - Arris DG860
Wifi Adapter - Atheros AR5BWB222

ISP - Time Warner Cable, 20/2 Mbps
Devices Connected - 2 Iphones, 1 Kindle Fire, 1 PS4, 1 Desktop, 1 Laptop

No Error Messages

Problem: Laptop won't connect at full speed UNLESS I uninstall driver and reinstall. Then it will connect at 20Mbps until I close the lid or restart the computer (I think, not sure on when it slows back down). It slows down to what looks to be 3-4Mbps every single time. It shows no error message and no reason as to why it slows down that I can tell. Device manager shows no problems. Desktop is also ran on wireless through a different adapter and never loses speed, so I'm fairly certain its an adapter or windows problem with the laptop. I've tried original driver and updated to most recent driver and still does this. I've turned off automatic update of driver in Windows 8.1 also.

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I installed Windows 8.1 build 9471 into my desktop. I use a TP Link TL-WN781ND wireless adapter to access my home network and the internet. I tried copying the drivers from Windows/System32/Drivres and installing them manually, I also downloaded the exe from the site but they still wouldnt connect. It would just say no connections found.

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Apr 25, 2014

When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.

However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.

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My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.

I have attached my Diagnostic results.

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May 11, 2014

I usually boot my machine in the morning, use it for a bit and then leave for work. After a time, the machine goes to sleep. About 5 or 6 hours latter, WMC wakes the machine to record a TV show. The recording never happens. When I get home, the machine is one but unresponsive with no display. The power button does not shut the machine down. I have to long hold the power button to kill the machine. In addition, if the machine sleeps for a shorter period and I wake it with the mouse, it crashes and restarts. I had to look at a log to find out that the machine restarted because, again, no display.

What I've done:
Updated the BIOS
sfc /scannow (revealed errors)
... /RestoreHealth (fixed errors)
Drive and memory diagnostics
Checked my problem against this forum which revealed other crash at wake threads but I'm not able to interpret the log file...

Attached is my sf debug tool output

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Oct 2, 2013

I upgraded to 8.1 and now my wireless connectivity is lost. I have installed the latest driver model for my device but still it is not working

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Nov 2, 2013

I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.

Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.

As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.

Things I have tried so far:

-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
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-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).

In event viewer I get the following error and critical event each time after it reboots:

Error: The previous system shutdown at <time> on ‎<date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.

I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.

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I have a Dell 15R Inspiron laptop running Windows 8; It has a Dell 1705 Wireless card. Suddenly after trying to check for Windows Updates my computer said it is unable to check due to an error. Tried to correct error without success. Then the computer began to go to airplane mode; I kept turning on wireless connection. Finally it went into airplane mode and prevented me from turning the wireless connection back on.

I checked and found a message the ethernet cables were unplugged. I checked my network connection and it is fine. My tablet and printer are connected wirelessly and work ok. I reset the computer to factory default settings. I tried many Microsoft's solutions from their forum and nothing works. The computer is 1 year old and I spend a lot of time fixing problems that arise through no fault of mine. I am totally dissatisfied with Windows 8 and 8.1.

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This is my GPU usage while this problem occurs: [URL ....

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Dec 14, 2013

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I have all new video drivers, I have a feeling it may be my keyboard because sometimes the keyboard doesn't shut down when the pc is put to sleep. It still has all its lights on. It is a Merc steel series gaming keyboard,

The only other weird errors I get in my event viewer are these, and they have to do with windows search.

Eventid 1006 The Windows Search Service has failed to create the new search index. Internal error <4, 0x80070002, Failed to add project: C:ProgramDataMicrosoftSearchDataApplicationsWindowsProjects>.

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The system cannot find the file specified.

Eventid 7023

event id 7034

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