Debugging :: PC Crashes In Sleep Mode - WinDbg Points To Wireless Card?
Jan 5, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Jan 6, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Jun 22, 2014
I did a clean install of Windows 8.1 recently. Now when my computer wakes up from sleep I receive a DRIVER_IRQ_NOT LESS_OR_EQUAL BSOD related to cmudaxp.sys, which I've discovered is related to my Asus Xonar Essence STX sound card. I am running the Windows 8.1 beta drivers directly from Asus's website, and the drivers were working fine before my clean install. What could be causing this problem now, after everything was fine before?
Specs:
MOBO: MSI Z87-G45
CPU: Intel i7 4770k
RAM: Kingston HyperX Black 8GB 1600Mhz
GPU: Asus GTX680 DirectCuII Top Edition
WIFI: Asus PCE-AC68 Wireless Card
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Jan 30, 2014
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.
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Jan 8, 2014
I have a new Asus S400CA that came with Windows 8 and I updated to 8.1 out of the box. The computer crashes when it goes into sleep mode probably 1 out of 3 times. I have tried updating all the drivers, including the wireless driver. I have it set to make minidumps but they aren't being created anymore (last one was on 12/5). Usually I get no indication that the computer crashes but it takes a long time to boot back up, although occasionally it will say Windows encountered a problem and has to restart.
I am also getting a ton of Schannel 36888 errors, although I don't know if that's related.
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Nov 5, 2013
I tried to update my driver for my wireless card (Intel Centrino Wireless N-2230). Basically, I've been getting a number of different errors and then the BSOD from the Bad Pool thing to others everytime I try to:
- update the driver (through network & sharing and also win update)
- uninstall the driver
- disable the wireless adapter
It will also randomly shut down and give me the BSoD every few hours without doing anything other than surfing on firefox. I've attached the logs as directed in the sticky
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Jan 25, 2014
On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.
I downloaded and installed the symbols and debugger, and the bugcheck points this:
FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys
athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.
I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.
Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.
I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)
Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.
I included the extract from the diagnostic tool.
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Apr 13, 2014
Since a few weeks, I have a problem with my laptop running Windows 8.1 (Toshiba Satellite P50-A-12PBE). Sometimes, after bringing Windows back from sleep mode, I seem to have no connection to the internet. Windows says the connection is 'limited', wether I'm connected with a wire or wireless. Resetting the router doesn't solve anything, but rebooting my pc does. Since both the wired and wireless network are always simultaneously affected, I think this hasn't anything to do with drivers (I already have the latest versions by the way). I have made screenshots with ipconfig-results when I'm connected with a wire.
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Nov 12, 2013
My Windows 8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Windows 8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.
Here is the .zip file created after I ran SF Diagnostic Tool. (attached)
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Feb 1, 2014
Recently I've been receiving BSOD errors by waking my computer up from sleep mode. I have an log dump attached but I also received a suggestion on the error screen stating "PAGE_FAULT_IN_NONPAGED_AREA".
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Aug 16, 2014
i got a BSOD when i wake up my pc from sleep mode the error name is DRIVER_IRQL_NOT_LESS_OR_EQUAL (xmudaxp.sys) here is the file for minidump
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Nov 20, 2012
Installed Windows 8 in early October. No problems until now. Now, when I come out of sleep mode, I see the lock screen, and split seconds later it crashes and reboots. So I installed the SDK and symbols and ran "dumpchk.exe -y c:Symbols !analyze -v c: empMemory.dmp" .
Symbol search path is: c:Symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
[Code] ......
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Nov 11, 2013
I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure.
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Apr 30, 2014
I have a Lenovo S410p idea pad. From the very first day it has been BSODing whenever it comes out of sleep mode.
I have attached the log files from SF diagnostic tool.
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Mar 5, 2014
Is it possible to open .dmp files by double clicking on them? I've associated them with WinDbg.exe but they don't open - I get the error below. I can only open them with ctrl + D. Is it possible?
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Nov 24, 2013
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
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Nov 17, 2013
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
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Sep 15, 2014
I've been working with a computer I've put together for a couple of months now, and I haven't been able to figure out what exactly is causing various BSODs. They mostly happen when coming out of sleep mode. The crashes would generally happen once every couple of days. One time I did get it to crash while running the driver Verifier application while copying files from one folder to another. I've been whittling the components left in the machine down, and I'm down to just a hard drive and dvd-drive as extra components at this point. The only configuration I have left to try is to switch to a different hard drive and only run that.
The errors would generally have to do with various "Pool header" issues. I've tried running memtest overnight and it'd get though 6-8 passes easily each overnight session. I've done that a couple of times. I also have run chkdsk to see if there were any issues on the hard drives, but those have come up without issues too. So since I'm not seeing any hardware issues, I'm thinking that this is just a driver issue. I have updated whatever drivers I could see that looked out of date and I make sure that I have the latest Windows Updates. I've tried to keep the software installed on the machine to a minimum after I did a complete reinstallation of Windows 8.1.
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Jun 6, 2014
issue with my laptop where I can't allow it to enter sleep mode or else it will restart/appear to have restarted the next time I wake it up. At first I thought it might be a power options issue, but I made sure that the computer was set to sleep and not restart when I close the lid. I've checked the bluescreen viewer and the cause of the restart seems to come from a driver power state failure coming from ntoskrnl.exe+1fcc1e, hal.dll+6a37, and storport.sys+33f0.
I've already run sfc/scannow to check for damaged files and I was also able to replace them using a DISM command, so now scanning the computer doesn't run into any errors, but this driver error still persists.
Sidenote: The driver errors mainly started after I reinstalled Kaspersky onto my computer to fix some issues that I had with it. Before that I was getting a couple of kernel data inpage errors, the latest of which occurred June 1.
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May 13, 2014
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
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Jun 6, 2014
I'm having a BSOD problem. After walking computer from sleep mode, within 1-2 minutes it will get a BSOD with the "driver power state failure" error and restart, but interestingly I never get the error the moment I wake up the computer. I'm using a Lenovo IdeaPad Y510P with Windows 8.1 64-bit. I already tried uninstalling the Intel HD 4000 driver, restarting computer, and installing the one on Lenovo's site (as this was suggested on the Lenovo forum as a common fix) but it didn't work.
The problem only started occurring after one of the following:
- Updating Malwarebytes to latest last week
- Installing a Windows update last week (there were 3 installed components, 1 of them was an Intel HD 4000 driver update, forgot what the other 2 were)
- Updating GeForce Experience and latest NVIDIA Graphics Driver (337.88), it included NVIDIA PhysX System Software 9.13.1220
Here is a log created by WinDbg tool: 'BSOD dump' | TextUploader.com
Here is a log created by BluescreenView:
==================================================
Dump File : 060514-96281-01.dmp
Crash Time : 6/5/2014 7:23:39 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 00000000`00000003
[Code] .....
The full minidump .dmp file is attached. In case attachments don't work here is the full minidump .dmp file uploaded: [URL] .....
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Mar 22, 2014
I am trying to debug some crash dumps which all point to NTOSKRNL.EXE but I am unable to debug or even analyze it because the WinDBG throws me an error :-
Code: ************* Symbol Path validation summary **************Response Time (ms)
LocationOK C:symbols Symbol search path is: C:symbols Executable search path is: C:symbols Unable to load image SystemRootsystem32
toskrnl.exe, Win32 error 0n2*** WARNING: Unable to verify timestamp for ntoskrnl.exe***
ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
[code].....
Now, I am unable to understand what is the reason behind this even after much browsing. Also, the symbols are downloaded and saved in C:/Symbols. I am sure that these are working because some DUMP files which do not point to NTOSKRNL get debugged fine.
Also, one more issue I am facing that whenever I have to open another crash dump file immediately after closing one, the option for opening the Crash Dump gets greyed out -_-' . The only way to open another DUMP file is via closing and opening workspace and everything again?
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Apr 25, 2014
When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.
However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.
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Sep 14, 2013
I have an HP m6-k015dx and it has an intel centrino 2230 wifi card in it. I also have an old, netgear wna 1100 usb wireless adapter. The wireless usb adapter I have gets extremely better wifi connection that the internal adapter and the signal strength on the networks won't fluctuate. Are there any settings I can change on the intel adapter, or can I buy a new internal adapter to replace the intel to get better reception?
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Sep 11, 2013
I have a home built HTPC running Windows 8 with Windows Media Center. My sound card is a Silverstone EB01 USB DAC (i.e., it's an external USB device). When the computer wakes from sleep, there is no sound. I can fix this by either (a) unplugging and reconnecting the USB connector or (b) disabling then re-enabling the sound device.
What's worse, it worked perfectly fine under Windows 7.
There are no drivers for this device, it's pure plug'n'play. In case it's relevant, the Device Manager seems to recognise it as a Burr-Brown PCM2072E.
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Jan 4, 2014
This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.
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Feb 26, 2014
I have the famous blue screen of death for the first time. I am using windows 8.1. Every time I try to boot into my rig, it says that:"windows has encountered some problems and need to restart". I am using another computer to write this message but most of all I have absolutely no clue how to resolve the issue. Restore Points were turned off in the rig to save space - Not my idea but it is what it is I have no back up - I am starting my rig and as soon as I get to the log in screen, the unit restart to a blue screen. I have a couple of options but most of them can't since I have no back up and no restore point.
When the rig restarts, I land on a blue page with 1 continue 2 troubleshoot 3 turn off your PC I choose 2 (because of tools). Then I have: 1 Refresh you PC: I need the refresh more than my PC 2 Reset your PC. It says if you want to remove all your files. Definitely not what I want to do. 3 Advanced options I choose 3 and then I get: 1 System Restore: No restore point so useless 2 System Image Recovery: No backup so useless 3 Start Up Repair: Tried that but no go 4 Command prompt: Tried that but I have no clue on how to move forward once on command prompt. 5 Start Up Behavior I picked that one and went option 1 to 4. 4 being the option that allowed to log into the unit in safe mode. Once I am in Safe Mode what should I be doing ?
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May 9, 2013
Where to get the relavent OpenGl Drivers from for windows 8 ? Apps designed for Windows 8 are fine , anything which did play on Windows 7 (minecraft for example) just gets the same error message, "Bad videocard drivers! failed to find an accelerated OpenGL mode ".
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May 21, 2013
When I try to change the desktop mode, this thing:
ManyCam crashes:
I have tried re-installing, etc and that doesn't work. Neither does running in UAC admin.
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Jan 4, 2014
I just upgraded to Windows 8.1 from Windows 7, and I cannot get a wireless connection. I have a Linksys Wireless G Card v4.1, and I've attempted to use multiple different drivers, but none of them work. At one point I was able to get a "Network Controller" to show up, but after rebooting my computer, it went away (and I was unable to get it again). Is it possible to get an internet connection with my card and Windows 8.1? Or will I have to stick with Windows 7?
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