Asus S400CA / Windows 8.1 Crashes Going Into Sleep Mode
Jan 8, 2014
I have a new Asus S400CA that came with Windows 8 and I updated to 8.1 out of the box. The computer crashes when it goes into sleep mode probably 1 out of 3 times. I have tried updating all the drivers, including the wireless driver. I have it set to make minidumps but they aren't being created anymore (last one was on 12/5). Usually I get no indication that the computer crashes but it takes a long time to boot back up, although occasionally it will say Windows encountered a problem and has to restart.
I am also getting a ton of Schannel 36888 errors, although I don't know if that's related.
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
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CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Jan 30, 2014
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.
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Jan 5, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Dec 31, 2013
bought asus s400ca laptop last week with win 8 on it,when i checked start up in taskmanager it is blank and says "there areno start up items to display " even though there are many programs starting.
I updated to win 8.1 through microsoft store,and still blank start up.Ive tried entering start up folder but there already 1 there C:Users[username]AppDataRoamingMicrosoftWindowsStart MenuProgramsStartup ,also i tried sfc/scannow,also 3rd party software wont stop start up rograms ,i used cc cleaner and auturuns
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Jul 28, 2014
I have an ASUS S400CA running Windows 8.1 (64 bit) and I am having a major issue. When I click Fn + F5/F6 to increase or decrease the brightness, nothing is happening. The slider is stuck beyond a point and the brightness does not change regardless (it is stuck at the highest setting). I have tried to fix this issue by changing brightness settings in the Control Panel, Battery Options, etc. but nothing is working.
I have tried to find previous versions of the Intel HD Graphics 4000 Driver on the Asus website but only find the one I am using. What should I do?
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Sep 15, 2014
Shouldn't my SSD be viewable somewhere in windows 8.1? It's not unallocated in Disk Utility, just not there, but I can see it in bios, although I can't set it as a boot option.
I'm confused because I thought my OS was on it, but I've been booting without it, so it may have never worked I've had this laptop for a little under 10 months.
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Apr 25, 2014
When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.
However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.
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Jan 25, 2014
On a semi-regular basis (two or three times a week) my computer will crash and shut down instead of sleeping.
I downloaded and installed the symbols and debugger, and the bugcheck points this:
FAILURE_ID_HASH_STRING: km:0x9f_3_power_down_athwbx_image_pci.sys
athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.
I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.
Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.
I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)
Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.
I included the extract from the diagnostic tool.
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Nov 12, 2013
My Windows 8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Windows 8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.
Here is the .zip file created after I ran SF Diagnostic Tool. (attached)
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Jan 4, 2014
This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.
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May 1, 2014
I have an ASUS laptop (N53Jq, i7, GT425M, 8GB) with Windows 8.1, with update. It's being used like a desktop computer, with the lid closed connected to a monitor through HDMI and with mouse and keyboard. I have the Power4Gear Hybrid driver, to set the high performance mode in my PC, but after awhile it still goes into sleep mode (like 1 or 2 minutes). It's really weird, I checked every setting (on the driver app and control panel) and sleep mode is off everywhere.
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May 21, 2013
When I try to change the desktop mode, this thing:
ManyCam crashes:
I have tried re-installing, etc and that doesn't work. Neither does running in UAC admin.
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Jun 9, 2014
Bought a new laptop almost a year ago, i was never able to find the cause of the crashes.
Here some specs
- Intel i7-3537U CPU
- Asus K56CB motherboard
- NVIDIA GeForce GT 740m Dedicated GPU
- Intel HD Graphics 4000 Integrated GPU
- 4gb 1600 Ram, single stick
- Windows 8.1 (had the same problem with win 8)
On every game i play i get random freezes, random crashes, random BSODs, some games do crash more frequently than others, I've tried older drivers, I've also formatted my pc but the problem is still there...I am not using any antivirus, windows defender is enough for me.
What gets on my nerves the most is that even on old games like quake live do crash and sometime it also gives me BSODs, the fps are constant and quite high but i randomly get freezes (about 0,5 - 1 second long)...
another example, im playing SMITE, i get 80-150 fps but the game crashes every 2-5 mins, this game rarely gives me BSODs, when im lucky the game wont crash for 20-30min, but its very rare. the gpu can reach 80-85C. With "crash" i mean black screen with a window saying "Game.exe has stopped working"
There are other odds things happening on this notebook, for example i cant access to the bios while booting, i can only access to it once i log to my windows account, another strange thing is when i left click any file sometime it takes 10-15 seconds to get the "open, open with, copy, paste, cut etc.. window opened". I've also noticed that sometime while gaming my disk usage get to 100% for an instant and when that happens i get a lag spike/freeze...
If no way to find the source of my problems ill build a desktop and than ill keep sending the notebook to warranty until they fix it . I've still got 1 year of warranty, I've also sent it once already but they only changed the hard disk, and it didn't solve the problem too ...
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Dec 14, 2013
my current issue is not waking up, every night I put my pc to sleep and the next morning when I click the mouse or push a key either nothing happens or the tower lights up and fans kick on but the screen stays black. and I must power down and restart
I have all new video drivers, I have a feeling it may be my keyboard because sometimes the keyboard doesn't shut down when the pc is put to sleep. It still has all its lights on. It is a Merc steel series gaming keyboard,
The only other weird errors I get in my event viewer are these, and they have to do with windows search.
Eventid 1006 The Windows Search Service has failed to create the new search index. Internal error <4, 0x80070002, Failed to add project: C:ProgramDataMicrosoftSearchDataApplicationsWindowsProjects>.
The Windows Search service terminated with the following error:
The system cannot find the file specified.
Eventid 7023
event id 7034
The Windows Search service terminated unexpectedly. It has done this 37 time(s).
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Sep 15, 2013
The laptop is an ASUS Vivobook, running Windows 8. Once I woke up it from sleep, and the screen was blank. The backlight was on, but the screen was black. So I held the power button, and then started it up again.
When it got past the BIOS screen, it then said "Configuring Windows Updates". It then got stuck at ~50%, rebooted, and then gave a black screen again.
After a force shut-down, it resumed the "Configuring Windows Updates", this time from 60%, and booted normally. Is this normal, or should I ask for a replacement?
i54 GB RAM750 GB HDD + 24 GB SSD HYBRID2GB NVIDIA GEFORCE
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Mar 3, 2013
How could I download anything while still keeping my system(windows 8) in sleep? And also other useful things with the sleep option?
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Jun 27, 2014
I am running Windows 8.1 professional. I was just wondering, as I am having some concerns with my pc sometime through the night as it just wakes up for no reason.
I am not sure if someone is accessing this remotely or what but sometime I see a folder that is open or my email that shouldn't be or at least I think I have closed it before I put it to sleep.
I am not sure what to do as I have run my antivirus software with little showing up and my malware, completing a full system scan.
I also have looked at my even viewer pictured here to see if there is something unusual or strange happening.
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Sep 16, 2013
Is there a way to turn off the monitor when my Windows 8 PC goes into sleep/standby mode? Right now the monitor stays on with a "HDMI input" message bouncing around the screen.
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Mar 5, 2014
My laptop (Latitude E6420) can't enter sleep mode either when I close the lid or select Sleep command from Start menu.It's a new hard drive with clean Windows 8.1 Pro.All latest drivers have been installed (downloaded right from Dell's site)
I tried to run powercfg /energy command as it's suggested on some web-site. It reported about 6 errors. First 5 of them are about USB suspend and the latest is about disabled PCI ASPM.Here you can download full report: [URL] .... Maybe I should re-install some drivers?
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Jul 20, 2013
I'm running windows 8 home addition which was pre-installed when I bought the computer. I have set the unit to sleep after 1 hour but it is inconsistent. Sometimes it goes to sleep, other times it doesn't. I don't know how to resolve this issue. Also, what is the general feeling about having the computer go to sleep and any pros or cons.
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Nov 23, 2012
I'm getting no sound after resuming from S1 sleep mode in Windows 8 and the only way to fix this is to either physically unplug the audio cable and plug it back in or restart the computer. I tried the audio troubleshooter and it could not find any problems and there is nothing to fix. I need to reconnect the audio cable every time the computer wakes up from sleep unless I restart the computer. I have an EVGA X58 motherboard with a Realtek ALC889 audio chip. I'm using the latest R2.70 audio driver from EVGA which is the same version as on the Realtek website.
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Jul 25, 2014
After I put the pc into the sleep mode and then try to open with on and off switch, I can't get in windows 8.1. I get no video signal (image), but the pc stays on. I've been using since 2 days a new video card and I installed the drivers from installation cd. With my previous video card, I'd not suchlike problems.
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Jan 26, 2013
Using asus tf600t in portrayed mode i sometimes accidentally push the windows hardware button with a big finger. So my question is whether it is possible to disable this button considering the fact that windows can be controlled without this button.
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Nov 17, 2013
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
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Jun 18, 2013
I have a new Dell Inspiron one 23 touchscreen with windows 8. Sometimes when it goes into sleep mode I can not wake it and have to do a hard reboot.
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Oct 4, 2014
Symptom: I cannot toggle the sleep mode from either my keyboard shortcut or in the menu of windows 8. Both options, shutdown and restart, work perfectly fine but sleep won't work. Here is what happens when I toggle sleep: My screen shuts down but the fans still are blowing. Whenever I move my mouse or press on any peripherals the screens instantly comes back even tho I've unchecked all options allowing peripherals to wake the computer.
What I've done so far: I've tried many commands on an elevated cmd window. I've check every device in "Device manager" to see if they were allowed to wake the computer and when they were, I removed them this permission. I've updated my bios to the latest version. I've tried to check out some "s1" "s2" "s3" settings in my bios but I've found nothing that would work in my case. I thought that maybe fans weren't shutting down because of heat problems. But my system is water cooled always below 40 degrees Celsius, so definitely heat is not a problem.
System information (custom built):
i5 4670k
Corsair h75 closed loop water cooler
msi oced gtx 770, twin frozr cooler
msi h87-g43 motherboard
Samsung 840 evo 120 gbs ssd
500gh WD hdd
corsair CX750 750W
corsair vengeance 8gb dual channel memory kit
Windows 8 64bit
Mouse: logitech g600
Keyboard: A shitty hp one
Headset: logitech g430
Here are some pictures of various reports:
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Oct 17, 2013
This began suddenly about two weeks ago and has continued ever since. I get the usual Driver_State_Power_Failure message I have seen here.
When I attempt to upload a dump file, I get and invalid format error, and SF Diagnostics tool will not work for me either.
This computer worked wonderfully for 6th months and now it's a complete pain.
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Apr 8, 2014
It's an Asus G75VW-BBK5 I got in November of 2012 (refurbished) running Windows 8.1 x64.
It always plays coy with shutting down/sleeping. Whether I am closing the lid, shutting down/sleeping from the menu/tapping the power button, it will always log off, give me the message that it is restarting/sleeping/shuttingdown in the center of the screen for a few seconds, turn off the screen, and then continue to run, such that if I tap a key or use the touchpad, it will instantly turn on the screen and give me a logon prompt as if I had never turned it off (but only logged off).
The only way to shut it down is to hold the powerbutton for a few seconds or remove the battery while it is unplugged.
Other than this, I can't complain of any outstanding issues.
I have attached the diagnostics usually requested for a BSOD troubleshoot.
If I remember correctly, you can ignore the dump file. That was from a BSOD caused by the secondary SSD being jarred loose when I wasn't gentle enough with it.
Other than this issue, there is no problem this laptop. I have, of course, run powercfg -requests to see if any processes were causing it. Nothing showed up.
How to get it to start shutting down/sleeping properly? I'm getting tired of finding it still running in my backpack an hour or two after I packed up. Sometimes I will only know that something is wrong when the backpack is hot or when I see it show up in my list of active computers on Teamviewer when I am using a different computer.
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Dec 5, 2012
I recently updated my Studio 1458 Notebook from 64-bit Windows 7 Ultimate to Windows 8 Pro. It is a 2.4GHz Intel Core i5-520M, 8 GB Shared Dual Channel DDR3 at 1066 MHz RAM, 512 MB ATI Mobility Radeon HD 4530 Video Card, 500 GB SATA @7200 RPM HDD.
Since upgrading, I have had no control over the Sleep function. I have changed all settings I can find on CONTROL PANEL<POWER OPTIONS, and still the system goes to "Sleep Mode" if I do not touch it for a few minutes. It even went to Sleep DURING the Windows 8 installation, which made it take longer than expected.
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Jul 15, 2014
I can get something like 110 FPS in Dota 2 but after sleep mode it will fluctuate from 10 to 30, 40 if I'm lucky, FPS. This happens on Windows 7 as well, I have to constantly reboot my PC and obviously I'd rather not do that, since it's bad for my hard drive.
This is my GPU usage while this problem occurs: [URL ....
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