Debugging :: Windows 8 Crashes After It Wakes Up From Sleep Mode
Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.
I am running Windows 8.1 professional. I was just wondering, as I am having some concerns with my pc sometime through the night as it just wakes up for no reason.
I am not sure if someone is accessing this remotely or what but sometime I see a folder that is open or my email that shouldn't be or at least I think I have closed it before I put it to sleep.
I am not sure what to do as I have run my antivirus software with little showing up and my malware, completing a full system scan.
I also have looked at my even viewer pictured here to see if there is something unusual or strange happening.
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
I have a new Asus S400CA that came with Windows 8 and I updated to 8.1 out of the box. The computer crashes when it goes into sleep mode probably 1 out of 3 times. I have tried updating all the drivers, including the wireless driver. I have it set to make minidumps but they aren't being created anymore (last one was on 12/5). Usually I get no indication that the computer crashes but it takes a long time to boot back up, although occasionally it will say Windows encountered a problem and has to restart.
I am also getting a ton of Schannel 36888 errors, although I don't know if that's related.
athwbx.sys is the Atheros Wireless card for my ASUS p8z77-v Pro.
I've already updated the drivers to the newest (10.0.0.270) but the problem still occurs.
Occasionally, the same card will lose all wireless connectivity. Only a restart fixes it, and the computer doesn't always restart in that case - it hangs during the shutdown process and I have to hit the reset switch.
I'd like that confirmed before I bug ASUS about a possible replacement. (Or replace it myself.)
Should I update the other drivers? ASUS website is a few months old at this point, they're extremely slow at posting updates, so I'd have to track them down manually.
My Windows 8 machine crashes when resuming from sleep. This used to happen only intermittently, and I assumed it was just a feature of Windows 8 and I put up with it for a while. But now it happens every single time the laptop goes to sleep, and I'm losing lots of unsaved info and it's quite aggravating.
Here is the .zip file created after I ran SF Diagnostic Tool. (attached)
I've clean installed windows 8.1 pro vl x64 in my laptop (Windows Media Center is not installed of course). and activated successfully with KMSmicro 5.0.1. Windows is fully updated.
I have this problem: it wakes unexpectedly from sleep at either 04:00 or 05:00 at night.
I check in the Event Viewer and the first entries after the wake are always, eg.:
Code: Event: Kernel-General Description: The system time has changed to 2013-11-24T03:19:07.500000000Z from 2013-11-24T00:19:12.031510800Z. Change Reason: System time synchronized with the hardware clock.
Code: Event: BTHUSB Description: Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup. and
Code: Event: Power-Troubleshooter The system has returned from a low power state. Sleep Time: 2013-11-24T00:19:02.334201600Z Wake Time: 2013-11-24T03:19:09.179443500Z Wake Source: Unknown
The following is what I've tried so far based on these two links: Spoiler: [URL] ....
1a. Go to Device Manager - Select each keyboard and mouse device and right-click Properties - Go to the Power Management tab and untick "Allow this device to wake the computer".
1b. Double checked the above for my onboard ethernet network card
2. Checked in Task Scheduler and no active task is set to allow to "wake the computer to run this task" having such launch time.
3. Checked in Automatic Maintenance and "Allow scheduled maintenance to wake up my computer at the scheduled time" is disabled.
4. Ran cmd as admin, and:
Code: C:Windowssystem32>powercfg /lastwake Wake History Count - 1 Wake History [0] Wake Source Count - 0
[Code] .....
5. checked in Power Options>change plan settings>change advanced power settings and the "Allow wake timers" is disabled for both On Battery and Plugged in.
I just got a new Win 8 computer. I love it, however it wakes from sleep mode every 15 minutes on the dot. It will wake for about 2 minutes than sleep again.
Is this something it should do in order to get some air flow every once in a while or can I stop it from doing this? I have searched around online and tried everything i have come across. I turned off the setting that allows programs to wake the computer, as well as made sure the ethernet connection doesn't wake it.
I recently noticed this strange behavior in my pc. When I restart my computer, cpu usage will stay around 20%, and fluctuate the usage of my processes (system host and firefox being the big hitters) to maintain this general figure. Upon putting my computer to sleep and reawakening, the symptoms are the same, except the usage hovers around 40%. This will continue until usage hovers around 99-100%.
I also just noticed that your TSG SysInfo (included below) says i have windows defender disabled, but I have been under the assumption that it is enabled. It has been since i uninstalled AVG as this was once a heavy hitter in my processes and I thought a cause to some of this.
Before this I didn't think this was a virus, because I've run multiple malware searches including malwarebytes in and outside of safemode but now I'm not so sure.
Also most likely related, my pc takes (literal) hours to shut down.
OS Version: Microsoft Windows 8.1, 64 bit Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3 Processor Count: 8 RAM: 16178 Mb Graphics Card: NVIDIA GeForce GT 750M, -2048 Mb Hard Drives: C: Total - 905049 MB, Free - 561457 MB; D: Total - 25599 MB, Free - 22620 MB; Motherboard: LENOVO, 20217 Antivirus: Windows Defender, Disabled
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
Recently I've been receiving BSOD errors by waking my computer up from sleep mode. I have an log dump attached but I also received a suggestion on the error screen stating "PAGE_FAULT_IN_NONPAGED_AREA".
Installed Windows 8 in early October. No problems until now. Now, when I come out of sleep mode, I see the lock screen, and split seconds later it crashes and reboots. So I installed the SDK and symbols and ran "dumpchk.exe -y c:Symbols !analyze -v c: empMemory.dmp" .
Symbol search path is: c:Symbols Executable search path is: Windows 8 Kernel Version 9200 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure.
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
I've been working with a computer I've put together for a couple of months now, and I haven't been able to figure out what exactly is causing various BSODs. They mostly happen when coming out of sleep mode. The crashes would generally happen once every couple of days. One time I did get it to crash while running the driver Verifier application while copying files from one folder to another. I've been whittling the components left in the machine down, and I'm down to just a hard drive and dvd-drive as extra components at this point. The only configuration I have left to try is to switch to a different hard drive and only run that.
The errors would generally have to do with various "Pool header" issues. I've tried running memtest overnight and it'd get though 6-8 passes easily each overnight session. I've done that a couple of times. I also have run chkdsk to see if there were any issues on the hard drives, but those have come up without issues too. So since I'm not seeing any hardware issues, I'm thinking that this is just a driver issue. I have updated whatever drivers I could see that looked out of date and I make sure that I have the latest Windows Updates. I've tried to keep the software installed on the machine to a minimum after I did a complete reinstallation of Windows 8.1.
issue with my laptop where I can't allow it to enter sleep mode or else it will restart/appear to have restarted the next time I wake it up. At first I thought it might be a power options issue, but I made sure that the computer was set to sleep and not restart when I close the lid. I've checked the bluescreen viewer and the cause of the restart seems to come from a driver power state failure coming from ntoskrnl.exe+1fcc1e, hal.dll+6a37, and storport.sys+33f0.
I've already run sfc/scannow to check for damaged files and I was also able to replace them using a DISM command, so now scanning the computer doesn't run into any errors, but this driver error still persists.
Sidenote: The driver errors mainly started after I reinstalled Kaspersky onto my computer to fix some issues that I had with it. Before that I was getting a couple of kernel data inpage errors, the latest of which occurred June 1.
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
I did a clean install of Windows 8.1 recently. Now when my computer wakes up from sleep I receive a DRIVER_IRQ_NOT LESS_OR_EQUAL BSOD related to cmudaxp.sys, which I've discovered is related to my Asus Xonar Essence STX sound card. I am running the Windows 8.1 beta drivers directly from Asus's website, and the drivers were working fine before my clean install. What could be causing this problem now, after everything was fine before?
Specs:
MOBO: MSI Z87-G45 CPU: Intel i7 4770k RAM: Kingston HyperX Black 8GB 1600Mhz GPU: Asus GTX680 DirectCuII Top Edition WIFI: Asus PCE-AC68 Wireless Card
I'm having a BSOD problem. After walking computer from sleep mode, within 1-2 minutes it will get a BSOD with the "driver power state failure" error and restart, but interestingly I never get the error the moment I wake up the computer. I'm using a Lenovo IdeaPad Y510P with Windows 8.1 64-bit. I already tried uninstalling the Intel HD 4000 driver, restarting computer, and installing the one on Lenovo's site (as this was suggested on the Lenovo forum as a common fix) but it didn't work.
The problem only started occurring after one of the following: - Updating Malwarebytes to latest last week - Installing a Windows update last week (there were 3 installed components, 1 of them was an Intel HD 4000 driver update, forgot what the other 2 were) - Updating GeForce Experience and latest NVIDIA Graphics Driver (337.88), it included NVIDIA PhysX System Software 9.13.1220
Here is a log created by WinDbg tool: 'BSOD dump' | TextUploader.com Here is a log created by BluescreenView: ================================================== Dump File : 060514-96281-01.dmp Crash Time : 6/5/2014 7:23:39 PM Bug Check String : DRIVER_POWER_STATE_FAILURE Bug Check Code : 0x0000009f Parameter 1 : 00000000`00000003
[Code] .....
The full minidump .dmp file is attached. In case attachments don't work here is the full minidump .dmp file uploaded: [URL] .....
When I leave my computer after a session, it automatically goes into sleep mode after a period of time and remains that way till I wake it up.
However when I manually put it to sleep ( via shutdown options) , it goes to sleep immediately but for only a while ( a few minutes) then it shows the desktop screen again. If I then leave it alone after it self awake , it goes back to sleep as described above.
This is a strange issue that started happening to me a few weeks ago. On my laptop, I put the computer to sleep, then close the lid. To wake it up, I just open the lid. Recently, about 1/4 of the time I wake up my computer, the lock screen does not appear, but instead it seems that my computer crashes then restarts. I don't have any USB devices plugged into my laptop, just the power cord.
my current issue is not waking up, every night I put my pc to sleep and the next morning when I click the mouse or push a key either nothing happens or the tower lights up and fans kick on but the screen stays black. and I must power down and restart
I have all new video drivers, I have a feeling it may be my keyboard because sometimes the keyboard doesn't shut down when the pc is put to sleep. It still has all its lights on. It is a Merc steel series gaming keyboard,
The only other weird errors I get in my event viewer are these, and they have to do with windows search.
Eventid 1006 The Windows Search Service has failed to create the new search index. Internal error <4, 0x80070002, Failed to add project: C:ProgramDataMicrosoftSearchDataApplicationsWindowsProjects>.
The Windows Search service terminated with the following error:
The system cannot find the file specified.
Eventid 7023
event id 7034
The Windows Search service terminated unexpectedly. It has done this 37 time(s).
Is there a way to turn off the monitor when my Windows 8 PC goes into sleep/standby mode? Right now the monitor stays on with a "HDMI input" message bouncing around the screen.
My laptop (Latitude E6420) can't enter sleep mode either when I close the lid or select Sleep command from Start menu.It's a new hard drive with clean Windows 8.1 Pro.All latest drivers have been installed (downloaded right from Dell's site)
I tried to run powercfg /energy command as it's suggested on some web-site. It reported about 6 errors. First 5 of them are about USB suspend and the latest is about disabled PCI ASPM.Here you can download full report: [URL] .... Maybe I should re-install some drivers?
I'm running windows 8 home addition which was pre-installed when I bought the computer. I have set the unit to sleep after 1 hour but it is inconsistent. Sometimes it goes to sleep, other times it doesn't. I don't know how to resolve this issue. Also, what is the general feeling about having the computer go to sleep and any pros or cons.
I'm getting no sound after resuming from S1 sleep mode in Windows 8 and the only way to fix this is to either physically unplug the audio cable and plug it back in or restart the computer. I tried the audio troubleshooter and it could not find any problems and there is nothing to fix. I need to reconnect the audio cable every time the computer wakes up from sleep unless I restart the computer. I have an EVGA X58 motherboard with a Realtek ALC889 audio chip. I'm using the latest R2.70 audio driver from EVGA which is the same version as on the Realtek website.
