Debugging :: Black Screen When Waking From Sleep Mode With Legacy HW
Nov 24, 2013
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
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Aug 16, 2014
i got a BSOD when i wake up my pc from sleep mode the error name is DRIVER_IRQL_NOT_LESS_OR_EQUAL (xmudaxp.sys) here is the file for minidump
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Sep 15, 2013
The laptop is an ASUS Vivobook, running Windows 8. Once I woke up it from sleep, and the screen was blank. The backlight was on, but the screen was black. So I held the power button, and then started it up again.
When it got past the BIOS screen, it then said "Configuring Windows Updates". It then got stuck at ~50%, rebooted, and then gave a black screen again.
After a force shut-down, it resumed the "Configuring Windows Updates", this time from 60%, and booted normally. Is this normal, or should I ask for a replacement?
i54 GB RAM750 GB HDD + 24 GB SSD HYBRID2GB NVIDIA GEFORCE
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Nov 11, 2013
I bought a refurbished lenovo u410 with windows 8 back in september, but in the past week every time it goes into sleep or hibernation mode I get a BSOD with Driver_Power_State_Failure.
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Jun 22, 2014
I did a clean install of Windows 8.1 recently. Now when my computer wakes up from sleep I receive a DRIVER_IRQ_NOT LESS_OR_EQUAL BSOD related to cmudaxp.sys, which I've discovered is related to my Asus Xonar Essence STX sound card. I am running the Windows 8.1 beta drivers directly from Asus's website, and the drivers were working fine before my clean install. What could be causing this problem now, after everything was fine before?
Specs:
MOBO: MSI Z87-G45
CPU: Intel i7 4770k
RAM: Kingston HyperX Black 8GB 1600Mhz
GPU: Asus GTX680 DirectCuII Top Edition
WIFI: Asus PCE-AC68 Wireless Card
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Mar 16, 2014
I am facing the issue that after waking my new Lenovo X240 (with 8.1 installed on SSD) from sleep mode it takes up to 50 seconds until the lock screen appears. After setting up Windows to bypass the lock screen altogether waking from sleep mode now only takes a couple of seconds, which is how I would expect it to be.
However, I would actually like to keep the lock screen for security reasons, but haven't figured out what could be the cause for this massive delay?!
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Jan 14, 2013
After waking from sleep mode...is there way to avoid having to resign back in?
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Nov 23, 2012
I'm getting no sound after resuming from S1 sleep mode in Windows 8 and the only way to fix this is to either physically unplug the audio cable and plug it back in or restart the computer. I tried the audio troubleshooter and it could not find any problems and there is nothing to fix. I need to reconnect the audio cable every time the computer wakes up from sleep unless I restart the computer. I have an EVGA X58 motherboard with a Realtek ALC889 audio chip. I'm using the latest R2.70 audio driver from EVGA which is the same version as on the Realtek website.
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Sep 16, 2013
Windows 8.1 ... When I close lid of my laptop and open it again the screen is black. Nothing works to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.
So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.
In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.
Attached is required info created by SF Diagnostic Tool.
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Aug 19, 2013
As of late , after awaking from sleep mode, the Action Center is requesting me to re-enter my password. I am clueless as to why this is happening.
The only change is that I cancelled my MS Office 365 [P6] subscription.
Maybe the unlinking? of [original1@original1.onmicrosoft.com] from [original1@live.com] is causing this behavior. Dunno?
I had used the on microsoft as my Windows 8 login account and had a few problems with that.
So I deleted that 'user' and created a new one with the .live email.
But that was more than a year ago. It's not the end of the world or anything, just a bit annoying and worrisome that it may be a 'bogus' pop-up in Action Center.
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May 15, 2014
I took my computer to a computer repairs to get my fan fixed and when I got it back I found that my computer kept crashing when waking from sleep. It happens every time and is inconvenient as it just resets. It also takes longer to turn on, it has a black screen for a short amount of time, it was not like this before, I can put up with the added turning on time but I need to be able to sleep and wake my laptop without issues.
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Sep 15, 2014
I have been getting random BSOD when I wake my laptop from sleep, especially when the sleep is done when the laptop is unplugged (ie. running on battery).
I have attached the recent BSOD dmp files in the link below:
[UR]
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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Mar 12, 2014
Have attached the SF diagnostic zip.
My system is Windows 8.1, Samsung notebook, i7, 8gb RAM and 1tb hard-drive.
I updated the Intel Rapid Storage Driver but no improvement in situation of BSOD on waking up from sleep. Basically, the screen/desktop is visible and I can move the cursor and try to double click on programs, before getting the BSOD (collecting errors and restarting) screen.
I always do 'full shutdowns' /have disabled fast startup. Have also disabled some startup apps such as google updater and a couple others but the laptop is still taking around 3 minutes to boot with no HDD light activity for a couple of minutes (is this normal when fast startup is disabled???). Shut downs /entering sleep mode are swift.
On another note, Synaptics driver isn't installing and I was told that would work (for some reason) but that may not be relevant.
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Apr 9, 2014
I've been having 3 different BSODs the last while. SYSTEM_SERVICE_EXCEPTION, KERNEL_DATA_INPAGE_ERROR, and SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The bug check codes are 0x1000007e or 0x0000003b for the system_service_exception.
My laptop is running windows 8.1, it is an Asus G46vw. I've updated my video drivers, both intel and nvidia. I've updated other drivers that i can find updates for. I've run memtest 86+ 5.01 on both sticks of ram individually, and they both pass multiple passes. I've also updated my Intel SSD to the newest firmware.
The crashes happen when the computer is waking up from both sleep and hibernate. They have been more frequent lately (4 crashes the last 9 days). I've attached the files from sf diagnostic tool.
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Sep 15, 2014
Over the past couple of days, my computer has BSOD whenever I wake it from sleep. It runs (mostly) fine, and boots up normally.
Here's my diagnostic.
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Jun 6, 2014
BSOD when waking system from sleep or hibernate.......
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Sep 15, 2014
I just had this "page_fault_in_non-paged_area" error show up on a blue screen. It happened right after I woke my laptop up from sleep mode.
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Oct 8, 2013
Windows 8 installation. Apparently, my PC now randomly decides not to boot properly either from sleep or hibernation. It will go into sleep just fine (though managing to keep it sleeping for more than 5 seconds has been a chore itself), but sometimes it won't be able to come back from sleep properly: it will either black screen on me (very uncommon), or it will keep restarting several times, until either the "Automatic Recovery" pops up, or I manually reset it.
In all my years working with computers, I haven't seen anything like this :/ Services look fine, running apps also look fine, no virus found on a complete check of all almost 10TB of data...
Right now, I'm just about ready to drop the whole thing and go back to Windows 7.
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Nov 7, 2012
Installed Windows 8 Pro clean install just kept my files. Now, every time I resume from sleep it hangs at a black screen for what seems like ever. Only way to start is to hold power button to turn off then restart it.
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Feb 1, 2014
Recently I've been receiving BSOD errors by waking my computer up from sleep mode. I have an log dump attached but I also received a suggestion on the error screen stating "PAGE_FAULT_IN_NONPAGED_AREA".
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Nov 20, 2012
Installed Windows 8 in early October. No problems until now. Now, when I come out of sleep mode, I see the lock screen, and split seconds later it crashes and reboots. So I installed the SDK and symbols and ran "dumpchk.exe -y c:Symbols !analyze -v c: empMemory.dmp" .
Symbol search path is: c:Symbols
Executable search path is:
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 9200.16384.amd64fre.win8_rtm.120725-1247
[Code] ......
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May 9, 2014
I'm runnig windows 8 on my Sony labtop. The labtop is located in the kitchen. I connect the TV in the living room in ''dual screen mode'' to the labtop. When i'm listing to music on the labtop (windows media player), the 2 screens won't go to sleep even if I choose 1min to the sleep programing function. I found that there's two ways to choose the delay, in ''power saving'' mode and in control pannel. The thing is that the fix image on the labtop that is duplicate to the TV is actually breaking the TV (the images stay like phantom).
find a way to activate the ''fluid ligns animation'' on the TV afer one minute of inactivity on the labtop while listing to music.
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Sep 15, 2014
I've actually had this problem for a while, I really should have taken care of it sooner. It is mostly because I found ways around it, which probably aren't too good for my computer. If I leave music running in the background and put the computer to sleep then the error won't occur. Needless-to-say - and as the title says- The system crashes upon waking up from sleep mode. The screen turns blue and says: "Sorry, your computer encountered an error and needs to restart. We're just collecting some error info, and then we'll restart for you" The results from the diagnostic test have been attached
System recoveries and restores haven't worked, hence the reason why I've sort of given up on the problem until now.
My Specs
Avatar
CPU: AMD FX(tm)-6100 Six-Core Processor 3.30 GHz
GPU: Geforce GT 640
16.0 GB
64-bit operating system, x64-based processor
Windows 8.1
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Apr 30, 2014
I have a Lenovo S410p idea pad. From the very first day it has been BSODing whenever it comes out of sleep mode.
I have attached the log files from SF diagnostic tool.
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Mar 21, 2014
My Windows8PC shows black screen with only mouse cursor instead of login screen. I tried chkdsk but it shows no errors. Even when i start in safe mode the screen stays black. I think it's a graphic driver problem, but i dont know how i can deactivate or delete the installed driver via cmd.
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Sep 15, 2014
I am using Windows 8.1 with all the latest updates.
I'm trying to get into safe mode, but when I do it is only a black screen with in each corner it says "Safe Mode" and the whole screen blinks every few seconds resetting the cursors position. The cursor and text are only visible when I am moving the mouse, otherwise it's all black. I can't do any button combinations like CTRL ALT DEL or anything.
Normal mode works fine, and I can't think of any viruses/malware that work allow you to work in normal... but not safe mode.
I have all my Windows 8 options disabled (Windows 8 mode, fast boot, secure boot) to see if it was those but to no avail.
Every time I try, I have to go into safe mode. It sticks, so I can't just reboot/reset and go back into normal mode. I have to go into the emergency cmd and do bcdedit to delete the safeboot value.
I usually clean my PC every so often, the same with OS re-installation but nothing is wrong with the normal mode and the OS still seems quite fast with the SSD.
I have never seen safe mode function, this is the first attempt at running it in safe mode. What could cause this? I can't get into safe mode but can get into normal mode...
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Nov 17, 2013
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
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Sep 15, 2014
I've been working with a computer I've put together for a couple of months now, and I haven't been able to figure out what exactly is causing various BSODs. They mostly happen when coming out of sleep mode. The crashes would generally happen once every couple of days. One time I did get it to crash while running the driver Verifier application while copying files from one folder to another. I've been whittling the components left in the machine down, and I'm down to just a hard drive and dvd-drive as extra components at this point. The only configuration I have left to try is to switch to a different hard drive and only run that.
The errors would generally have to do with various "Pool header" issues. I've tried running memtest overnight and it'd get though 6-8 passes easily each overnight session. I've done that a couple of times. I also have run chkdsk to see if there were any issues on the hard drives, but those have come up without issues too. So since I'm not seeing any hardware issues, I'm thinking that this is just a driver issue. I have updated whatever drivers I could see that looked out of date and I make sure that I have the latest Windows Updates. I've tried to keep the software installed on the machine to a minimum after I did a complete reinstallation of Windows 8.1.
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Jun 6, 2014
issue with my laptop where I can't allow it to enter sleep mode or else it will restart/appear to have restarted the next time I wake it up. At first I thought it might be a power options issue, but I made sure that the computer was set to sleep and not restart when I close the lid. I've checked the bluescreen viewer and the cause of the restart seems to come from a driver power state failure coming from ntoskrnl.exe+1fcc1e, hal.dll+6a37, and storport.sys+33f0.
I've already run sfc/scannow to check for damaged files and I was also able to replace them using a DISM command, so now scanning the computer doesn't run into any errors, but this driver error still persists.
Sidenote: The driver errors mainly started after I reinstalled Kaspersky onto my computer to fix some issues that I had with it. Before that I was getting a couple of kernel data inpage errors, the latest of which occurred June 1.
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May 13, 2014
Whenever I put the screen down for the night, or after classes, when I open it up again, it informs me of an automatic restart due to a problem it has encountered with files in the Minidump folder and a Local sysdata.xml file. I have attached the file.
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