Debugging :: Unable To Make WinDBG Analyze Dump Files
Mar 22, 2014
I am trying to debug some crash dumps which all point to NTOSKRNL.EXE but I am unable to debug or even analyze it because the WinDBG throws me an error :-
Code: ************* Symbol Path validation summary **************Response Time (ms)
LocationOK C:symbols Symbol search path is: C:symbols Executable search path is: C:symbols Unable to load image SystemRootsystem32
toskrnl.exe, Win32 error 0n2*** WARNING: Unable to verify timestamp for ntoskrnl.exe***
ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
[code].....
Now, I am unable to understand what is the reason behind this even after much browsing. Also, the symbols are downloaded and saved in C:/Symbols. I am sure that these are working because some DUMP files which do not point to NTOSKRNL get debugged fine.
Also, one more issue I am facing that whenever I have to open another crash dump file immediately after closing one, the option for opening the Crash Dump gets greyed out -_-' . The only way to open another DUMP file is via closing and opening workspace and everything again?
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Mar 5, 2014
Is it possible to open .dmp files by double clicking on them? I've associated them with WinDbg.exe but they don't open - I get the error below. I can only open them with ctrl + D. Is it possible?
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Apr 28, 2014
I bought my Sony VAIO flip on 12 Feb this year. At the beginning of April it started frequently crashing (a few times a day when using it on my commute and in the evening). It (almost) always crashes with a BSOD, but no error code, and no crash dump generated. About a quarter of the time, upon restarting from the crash, its says "Couldn't start Windows. Internal SSD not found". I'd keep restarting it and it would fail to start with the same error. If I leave it for a while (30 mins+), it restarts fine, until the next crash.
Given the 'SSD not found' errors, I had assumed it was a hardware fault with the drive failing intermittently. This would also explain the lack of crash dumps if the drive had issues and Windows couldn't write to it. However, I've read around and found some SSDs displaying this behaviour after a crash due to unexpected power loss to the drive, so I'm now wondering if this is a symptom not a cause.
Furthermore, windows restore does show windows updated some drivers at the beginning of April when the crashes started.
I did have one crash with and error code and a dump (24th April) but this is the exception. From the event log (occurrences of id 41 "The system has rebooted without cleanly shutting down first") I can see crashes a few times a day every day I've used the computer in April:
Date Count
14-Feb 1
17-Feb 4
05-Mar 1
06-Mar 1
08-Mar 1
09-Mar 1
18-Mar 1
22-Mar 1
23-Mar 1
28-Mar 1
29-Mar 1
31-Mar 2
03-Apr 2
04-Apr 4
05-Apr 2
06-Apr 6
07-Apr 4
08-Apr 1
16-Apr 6
17-Apr 3
20-Apr 3
21-Apr 5
22-Apr 1
23-Apr 2
24-Apr 8
25-Apr 2
26-Apr 6
I've tried cloning the hard drive to an external one and booting from that to eliminate issues with the internal hard drive but I can't really get that to work.
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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Jan 8, 2014
I have frequent reboots (only today: 3).
My new windows 8.1 notebook stops working, then restarts (sometimes I can have ALT+TAB working, but mouse and/or keyboard stops responding and after 5 minutes PC restarts).
By the way I changed my pagefile configuration forcing it to 16 gb (so dump files will be created).
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Nov 2, 2013
I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.
Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.
As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.
Things I have tried so far:
-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
-Sleeping with no peripheral devices connected, tried both while running on AC and battery.
-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).
In event viewer I get the following error and critical event each time after it reboots:
Error: The previous system shutdown at <time> on <date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.
I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.
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Jan 5, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Jul 6, 2013
I was going through doing a disk cleanup and ran across the options to delete "Debug Dump Files" and System error memory dump files" boh of wich hold 758MB ...are these safe to delete during disk cleanup or should I leave them alone?
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Sep 15, 2014
I have begun experiencing BSOD frequently but the system does not leave a dump file even though it is configured for that and has the page file enabled with more than adequate memory allotted. I'm attaching the file for review and comment.
HOME-Sat_09_27_2014__83615_31.zip
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Oct 30, 2013
Recently I built my first gaming PC and I have started having occasional BSOD's when gaming. Here are my specs.
RAM = Crucilal Ballistix 8GB kit 1600 2 x 4GB
GPU = Sapphire HD 7970
CPU = intel i5 4670k
Motherboard = Asus Z87 A
HDD = Western Digital Blue 1TB
SSD = Samsung Evo 120GB
CPU Cooler = Hyper 212 EVO Processor Cooler
PSU = Corsair CX750M
Optical Drive = LiteOn IHOS104 4x BD-ROM SATA Blu-Ray
The errors that appear when my PC restarts are to do with memory dumping.
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Jul 5, 2014
Your PC RAN into a problem:
c:windowsminidump70514-9265-01.dmp
c:userJonoappdatalocal empwer-19531-0.sysdata.xml
c:windowsmemory.dmp
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Sep 15, 2014
I keep getting a Mini dump Error, tried to copy n paste it, wouldn't allow, then took screenshot, and lost it - so next time it happens i`ll edit and upload it - in mean time here is my reports, hope rar is ok....
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Aug 10, 2014
I don't know what would be the cause of the problem every time I power-on my notebook Windows 8.1 will pop-up this that there something to be repair" and i check the details and this is it:
Your PC RAN into a problem:
c:windowsminidump-81014-26296-01.dmp
c:useracerappdatalocal empwer-91312-0.sysdata.xml
c:windowsmemory.dmp
Every time i open my notebook for example when i arrive at home,my notebook welcomes me with that error.
but after this i can work on notebook , browse, and anything you can do without experiencing any error.
My notebook is:
Acer aspire 5742G
4GB ram DDR3
Geforce GT540M (1GB)
Intel Core i5
500GB HDD
It's my memory dmp file.
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Jan 30, 2014
I have been getting random BSOD and don't know how to read the dump file. I leave my PC on 24/7 and sometimes weeks go by without a BSOD. I have had 3 of them this week. I attached the zip folder.
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Sep 15, 2014
For the past few weeks I have been experiencing random, albeit infrequent, BSOD's.
1. Occurred while using Thunderbird
2. Occurred while using Firefox
3. Occurred while playing Dota 2
I had several processes open behind the programs listed.
What tends to happen is that the mouse and/or keyboard stops working before the computer crashes. Then it stalls at the Bios screen and will not boot up without a restart.
A few things:
1. The CPU is overclocked, but the overclock was working well on prior installations.
The other systems used MBR as opposed to GPT which the current system uses. (Don't know if this matters).
2. I made a few changes to the system settings to try and optimize my SSD (see: The SSD Optimization Guide Redesigned | The SSD Review and SSD tweaker)
I plan to run Memtest and Prime95.
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Jul 10, 2014
So for the past 8 days I've been getting BSOD's (Kernel Data Inpage Error) randomly about once a day, without any dumps or logs being created, despite the settings being right and WERS service running.
Two weeks ago my 2 year old SSD (Corsair Force GT) died. Bios would freeze at around 70% when trying to boot off it, other computers wouldn't recognize it, it was basically bricked (i suspect the controller, since I only had it for 2 years, and only used for OS). So I sent it back, and they ended up giving me a different model (Corsair Force GS).
I performed a fresh install of Windows 8.1 Pro x64 on the new SSD, and ever since then I've been having the BSOD's. At first I suspected a driver problem, but Windows says all drivers are up to date and there's another weird thing happening: after the BSOD, when restarts and tries to boot up again, the BIOS freezes at around 70% again (around the time when it communicates with the default boot device), and I have to manually shut it down (from the power button), and turn it back on again(this time it works fine, and writes the 'Event 41, Kernel Power' event to logs).
I suspect it's the SSD again, but I can't explain it. It's been driving me crazy for the past week, especially since I also use this laptop (Acer Aspire 5737z) for work.
SF_10-07-2014.zipSF_09-07-2014.zip
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Apr 1, 2014
This pops up sometimes on the desktop after I power on
Your PC RAN into a problem:
C:WindowsMinidump-40214-46000-01.dmp
C:WindowsMEMORY.DMP
C:UsersUserAppDataLocalTempWER-104406-0.sysdata.xml
It asked me to send details to windows and I sent. I don't know what's the problem and these are the only other problems I experienced:
1)Slower cold booting
2)It takes a longer time for the lights to off after shutting down. We can only turn the switch off after the lights off
Processor: Intel(R)Core(TM)i5-3337U CPU@1.80GHz 1.80GHz
Installed memory(RAM):6.00GB(5.89GB usable)
System Type:64-bit Operating System, x64-based processor
Recent PC activities:
1) Defragmentation for OS(C) and Data(D)
2) Installed and played The Sims 3 (usage is around 9GB) with Mods
3) OS(C) Disk Cleanup deleted items: Downloaded Program files, Temporary Internet files and Temporary files (not sure if I deleted System Error Memory Dump Files & System Error Minidump Files or not)
Windows 8 Pro memory dump error..after power ON..
Attached is SFdebugFiles.
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Feb 1, 2014
I have recently installed fresh Windows 8 on my laptop - HP 6735b. Installation went smooth, it has installed all the drievers on his own, I just installed few more applications and within few days, problems appeared. I'm getting BSOD on startup, but sometimes it starts normaly and after few minutes/hours - BSOD appears.
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Jun 16, 2014
i have done a fresh install a couple weeks ago and have just been enduring this constant crash but it generally occurs after pc has gone to standby/sleep overnight and i see it when i return to the PC in the morning.
PC specs:
Windows 8.1 x64
2x 8 gb Ballistix DDr-1600
ASrock Z87 Pro3
AMD Radeon HD 6800 Series
2x Samsung SSD 120gb 840 EVO
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Apr 10, 2014
DISM Analyze command not recognized?
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Jul 12, 2013
Family safety is not working on either of my daughter's laptops. I have spent hours trying to rectify the problem and My last conversation concluded with the problem is endemic to windows 8. I have tried numerous solutions and have followed the tutorials to the letter and all the settings appear as they should be according to the instructions. Can this be fixed or is it a problem within windows 8???
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Jan 6, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Jul 20, 2013
I am trying to add photographs to my pc and make files for different sets of pictures but the photos app that is bundled with windows 8 is not very useful. It wont let me make separate files and when I want to print from this app I cant. I have looked at other available apps in the store but they all appear to be the same with poor write ups. also when I import pictures into pc it makes two copies so if I upload 20 pictures it copies 40 and then I have to delete half of them, this is really starting to irritate me now, I am trying to start photography as a bit of a hobby but I am finding windows 8 not very user friendly at the moment.
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Apr 24, 2014
I have a virtualbox running on my Ubuntu Server 13.10. My goal is to run virtual machines on HDD, while every other stuff is running on SSD. Because the CD/DVD drive wont work on the server, I had to install Windows 8.1 in Virtualbox on my own computer. After successful installation, I transferred the .vhd file to the server (HDD) and created a new virtual machine from Ubuntu Server / php Virtualbox using the .vhd file I just transferred.
But now the Windows 8.1 running on the server's HDD complains that it is not activated. I tried to activate it using the key card from the box, but it says that the code is not valid.
Yes, the first time I installed Windows 8.1 on Virtualbox on my own computer, I entered the activation code successfully. So I can't make copies from activated .vhd files?
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Dec 29, 2013
I built my own PC last year and I've done several OS upgrades in that time frame. First I started with windows 7 basic which I then promptly upgraded to 7 ultimate because my university offered upgrades for $7. I then upgraded to 8 when it first came out and then 8.1 too. I put a new SSD in my PC and copied all my 8.1 data on to it I then turned the old SSD in to a second boot drive for OS X. I'm having problems with 8.1. I wanted to create a repair drive to hopefully root out and fix whatever is causing windows explorer to crash. It's not a virus I've made sure of that. I have a feeling whatever caused this happened when I upgraded to 8.1 and then copied over the SSD. What my product key is for 8.1 pro i just found the email microsoft sent me with my windows 8 key but i have no disc.
when i followed the instructions to make a recovery drive it told me that some of the required files are missing and to use a windows installation disc or media which is a problem because all my windows 8 upgrades have been done online.
also my PC currently doesn't have a disc drive i removed it because i only ever used it to install windows 7 basic.
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Mar 19, 2014
I have put together a PC for the first time. It' POSTs and All is well. I have installed a SSD 250G drive as my primary drive with windows 8.1 install. Also have a 1.0 Terbyte Hard Disk for storage. How do I make sure that all data files(downloads, applications, etc) are sent to the hard drive.
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Jan 25, 2014
The thing is, i open java files with Eclipse by default. Today i wanted to take some notes about Java the programming language which include text and code. I used Notepad++, and with it you can save the file as a wide variety of types, among them java file. I chose this, but since they are associated with eclipse, it makes opening them with Notepad++ tedious. I want to ask if there is a way to set the default program for some java files Notepad++ and leave Eclipse for the rest? This would be a useful feature for few other types too.
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Jan 22, 2014
I use SkyDrive quite every time. For each file, I copy to my Windows explorer folder of SkyDrive, I have to individually right click each file and select Make Available online only. I want the explorer to do this for each and every file I copy to the folder so that I don't need to waste time to do it all by myself.
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May 9, 2014
I am currently working on a desktop and ended up formatting the HDD it was in RAID, but removed the other and switched connection to SATA...
Wiped everything off of it and loaded Windows onto it,
On EVERY boot I get the same error message
"Fatal Error - failed to locate memory table(s) to make adjustments, press any key to continue"
I press any key and it continues to boot into the windows..
I have done some research on other forums, and end up finding the same issue "reload windows there are some file issues" but that's not my issue, because i CHANGED the RAM 2 times with different ram AND installed windows 4 different times.
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Jan 14, 2014
I have 2 programs that I cannot install on my new Win 8.1 PC but they install fine on Win 7. I also believe that I was able to install 1 of them when I had Win 8.0
When I install I get error message on one of them "Error 1723.There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
If it makes any difference the files I am trying to install are GCSMSetup_3_6_0.msi and msgames_win8_x64.msi
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Mar 18, 2014
When viewing mp3/jpg/mp4 files in library or search view, one is unable to modify tag and metadata to these files. This is a new problem since the release of Windows 8.1. Prior to that (Windows 8), this problem was nonexistent.
This issue is profiled in:
[URL]
This issue is obviously breaking the search functionality.
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