Debugging :: Laptop Crash On Resume From Sleep - No Dump Files
Nov 2, 2013
I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.
Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.
As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.
Things I have tried so far:
-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
-Sleeping with no peripheral devices connected, tried both while running on AC and battery.
-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).
In event viewer I get the following error and critical event each time after it reboots:
Error: The previous system shutdown at <time> on <date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.
I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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Dec 14, 2013
my hp pavilion dv6 6514nr sleeps when i close the lid and anytime i try to open it up it it crashes with the BSOD: system thread exception not handled screen i tried using blue screen view to read the dump files but it showed me it had something to do with ntoskrnl.exe
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Oct 3, 2013
Thought this was problem - Microsoft writes "When you resume a computer from sleep or from hibernation, the SATA hard disk drivers require the SATA hard disks to be ready within 10 seconds. However, a large SATA hard disk may take longer than 10 seconds to be ready. In this situation, the resume operation times out." in their fix for W7 - You receive various Stop error messages in Windows 7 or in Windows Server 2008 R2 when you try to resume a computer that has a large SATA hard disk
Have tried a variety of things like checking all current drivers, turning off hybrid sleep, power troubleshooter, windows update and the like on instruction but my ASUS p7p55d-e doesn't seem to have any Windows 8 specific drivers.
boot drive C: (partitioned into two logical drives)
Attached dump files as instructed.
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Jun 16, 2014
i have done a fresh install a couple weeks ago and have just been enduring this constant crash but it generally occurs after pc has gone to standby/sleep overnight and i see it when i return to the PC in the morning.
PC specs:
Windows 8.1 x64
2x 8 gb Ballistix DDr-1600
ASrock Z87 Pro3
AMD Radeon HD 6800 Series
2x Samsung SSD 120gb 840 EVO
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Jun 11, 2014
I have a frustrating problem on my Windows 8.1 laptop that only started a couple of weeks ago.
Previously, whenever I resumed my laptop from sleep mode, the network would always be instantly available too. I've always been impressed with the speeds of resuming from sleep in Windows 8, it's all pretty instant and means I can get straight back to browsing etc once I've entered my password.
Now, if I wake the laptop from sleep, I enter my password and the network appears to not be available for about a minute or so. Then it functions normally, but it's very, very frustrating as I can't work out the cause. When I resume, if I try and refresh webpages, I get 'network not available' errors in Chrome, but the monitors (I use Network Activity Indicator) in the system tray don't show a loss of network connectivity (i.e - there is no red 'X' over the wireless signal bars)
Sometimes, if when entering my password I get it incorrect, it will say "PC is offline. Please enter the last password you logged on with" - I am assuming this is also due to the above problem.
Why could this have suddenly started happening? No settings have changed/been changed on the router side.
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Apr 28, 2014
I bought my Sony VAIO flip on 12 Feb this year. At the beginning of April it started frequently crashing (a few times a day when using it on my commute and in the evening). It (almost) always crashes with a BSOD, but no error code, and no crash dump generated. About a quarter of the time, upon restarting from the crash, its says "Couldn't start Windows. Internal SSD not found". I'd keep restarting it and it would fail to start with the same error. If I leave it for a while (30 mins+), it restarts fine, until the next crash.
Given the 'SSD not found' errors, I had assumed it was a hardware fault with the drive failing intermittently. This would also explain the lack of crash dumps if the drive had issues and Windows couldn't write to it. However, I've read around and found some SSDs displaying this behaviour after a crash due to unexpected power loss to the drive, so I'm now wondering if this is a symptom not a cause.
Furthermore, windows restore does show windows updated some drivers at the beginning of April when the crashes started.
I did have one crash with and error code and a dump (24th April) but this is the exception. From the event log (occurrences of id 41 "The system has rebooted without cleanly shutting down first") I can see crashes a few times a day every day I've used the computer in April:
Date Count
14-Feb 1
17-Feb 4
05-Mar 1
06-Mar 1
08-Mar 1
09-Mar 1
18-Mar 1
22-Mar 1
23-Mar 1
28-Mar 1
29-Mar 1
31-Mar 2
03-Apr 2
04-Apr 4
05-Apr 2
06-Apr 6
07-Apr 4
08-Apr 1
16-Apr 6
17-Apr 3
20-Apr 3
21-Apr 5
22-Apr 1
23-Apr 2
24-Apr 8
25-Apr 2
26-Apr 6
I've tried cloning the hard drive to an external one and booting from that to eliminate issues with the internal hard drive but I can't really get that to work.
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Nov 15, 2013
My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.
I have attached my Diagnostic results.
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Mar 22, 2014
I am trying to debug some crash dumps which all point to NTOSKRNL.EXE but I am unable to debug or even analyze it because the WinDBG throws me an error :-
Code: ************* Symbol Path validation summary **************Response Time (ms)
LocationOK C:symbols Symbol search path is: C:symbols Executable search path is: C:symbols Unable to load image SystemRootsystem32
toskrnl.exe, Win32 error 0n2*** WARNING: Unable to verify timestamp for ntoskrnl.exe***
ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
[code].....
Now, I am unable to understand what is the reason behind this even after much browsing. Also, the symbols are downloaded and saved in C:/Symbols. I am sure that these are working because some DUMP files which do not point to NTOSKRNL get debugged fine.
Also, one more issue I am facing that whenever I have to open another crash dump file immediately after closing one, the option for opening the Crash Dump gets greyed out -_-' . The only way to open another DUMP file is via closing and opening workspace and everything again?
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Jan 8, 2014
I have frequent reboots (only today: 3).
My new windows 8.1 notebook stops working, then restarts (sometimes I can have ALT+TAB working, but mouse and/or keyboard stops responding and after 5 minutes PC restarts).
By the way I changed my pagefile configuration forcing it to 16 gb (so dump files will be created).
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May 11, 2014
I usually boot my machine in the morning, use it for a bit and then leave for work. After a time, the machine goes to sleep. About 5 or 6 hours latter, WMC wakes the machine to record a TV show. The recording never happens. When I get home, the machine is one but unresponsive with no display. The power button does not shut the machine down. I have to long hold the power button to kill the machine. In addition, if the machine sleeps for a shorter period and I wake it with the mouse, it crashes and restarts. I had to look at a log to find out that the machine restarted because, again, no display.
What I've done:
Updated the BIOS
sfc /scannow (revealed errors)
... /RestoreHealth (fixed errors)
Drive and memory diagnostics
Checked my problem against this forum which revealed other crash at wake threads but I'm not able to interpret the log file...
Attached is my sf debug tool output
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Nov 17, 2013
My computer randomly crash when i sleep the computer. normally, it should sleep and the power light should be off in 30 seconds, but when it crash, it takes 5 minutes and finally the computer shutdown instead of sleeping.
And the problem is... i can't have the screenshot of my bluescreen because it always happened when the screen is off....
if i opened memory.dmp with windbg ,it sayd "memory corruption"..... Here is my debug file generated by SF, i opened it with windbg(64 bit) and it says "Probably caused by : ntoskrnl.exe ( nt+5a440 )" it seems a system application ,how could i solve it?
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Sep 15, 2014
I have run into an issue with a Pavilion g60-230us laptop. After going to sleep or closing the lid, when I open the lid again the laptop wakes up, but the display never resumes. I can see it kind of try to come on, but nothing ever shows on the screen. I am currently on Windows 8.1 Pro. The system is 32 bit and not running a separate display adapter, just the integrated Intel configuration. I have tried downloading the latest Windows 7 driver from the HP support page for the g60 but it didn't work. They don't offer drivers for Windows 8 on this model. I have also deleted the display in device manager, rebooted and let Windows find and install its own driver, but this also didn't work. Keyboard and mouse both have the box checked for allow this device to wake the computer in the power settings.
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Nov 7, 2012
Installed Windows 8 Pro clean install just kept my files. Now, every time I resume from sleep it hangs at a black screen for what seems like ever. Only way to start is to hold power button to turn off then restart it.
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Jan 19, 2013
I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card.
This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.
The crash dump file appears in c:/windows/minidump
PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp
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May 28, 2014
Blue screen of death after installing comme view for wifi, issue - Microsoft Community
i installed software (comm view for wifi) but after that my pc is going to blue screen of death ,after that i unistalled the app but i see its look like comme view for wifi changed my wirless adaptor name
to another name and my pc again its going to blue screen of death...
yesterday i was think that comme view for wifi not was unistalled complitly and i installed comme view for wifi again and deleted with software (perfect unistaller) but after that i see this new problems in my windows...
many of my app is not showing but files of app still in c:/program files....
recycle bin folder is gone
change pc option is not opening
when i install new programs not coming with apps
i decided to refresh my pc after that most problem was fixed but i got diffrent bsod
the bsod came while i downloading big files like 100 mb from internet
i uploaded dump files here in zip
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Dec 18, 2013
BSOD while putting the laptop on sleep
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Sep 15, 2014
I have been getting random BSOD when I wake my laptop from sleep, especially when the sleep is done when the laptop is unplugged (ie. running on battery).
I have attached the recent BSOD dmp files in the link below:
[UR]
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Jan 30, 2014
I've been having trouble with Windows 7, Some chipset thing or something, So I decided to upgrade to windows 8, When I take my laptop out of sleep mode it flashes a bsod, so I don't get enough time to see it.
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Jul 6, 2013
I was going through doing a disk cleanup and ran across the options to delete "Debug Dump Files" and System error memory dump files" boh of wich hold 758MB ...are these safe to delete during disk cleanup or should I leave them alone?
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Sep 15, 2014
I have begun experiencing BSOD frequently but the system does not leave a dump file even though it is configured for that and has the page file enabled with more than adequate memory allotted. I'm attaching the file for review and comment.
HOME-Sat_09_27_2014__83615_31.zip
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Oct 30, 2013
Recently I built my first gaming PC and I have started having occasional BSOD's when gaming. Here are my specs.
RAM = Crucilal Ballistix 8GB kit 1600 2 x 4GB
GPU = Sapphire HD 7970
CPU = intel i5 4670k
Motherboard = Asus Z87 A
HDD = Western Digital Blue 1TB
SSD = Samsung Evo 120GB
CPU Cooler = Hyper 212 EVO Processor Cooler
PSU = Corsair CX750M
Optical Drive = LiteOn IHOS104 4x BD-ROM SATA Blu-Ray
The errors that appear when my PC restarts are to do with memory dumping.
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Jul 5, 2014
Your PC RAN into a problem:
c:windowsminidump70514-9265-01.dmp
c:userJonoappdatalocal empwer-19531-0.sysdata.xml
c:windowsmemory.dmp
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Jan 6, 2014
I am using an ASUS K55N laptop, equipped with an AMD A8-4500M APU, 4GB single-channel RAM, and of course, Windows 8 standard x64.
Occasionally, anywhere from an hour to three days after a boot-up, the computer will hang while in sleep mode (screen will be off but indicator lights will remain on for about 5 minutes in sleep mode) and shut off. Upon restarting, I'll be greeted by a "Your PC ran into a problem and had to restart" Windows prompt. Of course, a minidump will also be produced. However, there is no BSOD anywhere to be found.
Upon looking into these dump files with WinDbg, all of them point toward my Atheros AR9485 wireless card's driver; either athw8x.sys or athrx.sys depending on the driver I was using at the time. I have tried several Atheros drivers, to no avail. I have tried using new drivers, old drivers, Windows 7 drivers, you name it. At this moment, I am using a Windows 7 driver. Yet, it has not solved the issue.
Verifier is disabled, although I believe my issue can be attributed to debugging. I have literally tried everything and it persists.
Attached are my SF diagnostics tool logs.
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Sep 15, 2014
I keep getting a Mini dump Error, tried to copy n paste it, wouldn't allow, then took screenshot, and lost it - so next time it happens i`ll edit and upload it - in mean time here is my reports, hope rar is ok....
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Aug 10, 2014
I don't know what would be the cause of the problem every time I power-on my notebook Windows 8.1 will pop-up this that there something to be repair" and i check the details and this is it:
Your PC RAN into a problem:
c:windowsminidump-81014-26296-01.dmp
c:useracerappdatalocal empwer-91312-0.sysdata.xml
c:windowsmemory.dmp
Every time i open my notebook for example when i arrive at home,my notebook welcomes me with that error.
but after this i can work on notebook , browse, and anything you can do without experiencing any error.
My notebook is:
Acer aspire 5742G
4GB ram DDR3
Geforce GT540M (1GB)
Intel Core i5
500GB HDD
It's my memory dmp file.
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Jan 30, 2014
I have been getting random BSOD and don't know how to read the dump file. I leave my PC on 24/7 and sometimes weeks go by without a BSOD. I have had 3 of them this week. I attached the zip folder.
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Sep 15, 2014
For the past few weeks I have been experiencing random, albeit infrequent, BSOD's.
1. Occurred while using Thunderbird
2. Occurred while using Firefox
3. Occurred while playing Dota 2
I had several processes open behind the programs listed.
What tends to happen is that the mouse and/or keyboard stops working before the computer crashes. Then it stalls at the Bios screen and will not boot up without a restart.
A few things:
1. The CPU is overclocked, but the overclock was working well on prior installations.
The other systems used MBR as opposed to GPT which the current system uses. (Don't know if this matters).
2. I made a few changes to the system settings to try and optimize my SSD (see: The SSD Optimization Guide Redesigned | The SSD Review and SSD tweaker)
I plan to run Memtest and Prime95.
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Jul 10, 2014
So for the past 8 days I've been getting BSOD's (Kernel Data Inpage Error) randomly about once a day, without any dumps or logs being created, despite the settings being right and WERS service running.
Two weeks ago my 2 year old SSD (Corsair Force GT) died. Bios would freeze at around 70% when trying to boot off it, other computers wouldn't recognize it, it was basically bricked (i suspect the controller, since I only had it for 2 years, and only used for OS). So I sent it back, and they ended up giving me a different model (Corsair Force GS).
I performed a fresh install of Windows 8.1 Pro x64 on the new SSD, and ever since then I've been having the BSOD's. At first I suspected a driver problem, but Windows says all drivers are up to date and there's another weird thing happening: after the BSOD, when restarts and tries to boot up again, the BIOS freezes at around 70% again (around the time when it communicates with the default boot device), and I have to manually shut it down (from the power button), and turn it back on again(this time it works fine, and writes the 'Event 41, Kernel Power' event to logs).
I suspect it's the SSD again, but I can't explain it. It's been driving me crazy for the past week, especially since I also use this laptop (Acer Aspire 5737z) for work.
SF_10-07-2014.zipSF_09-07-2014.zip
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Apr 1, 2014
This pops up sometimes on the desktop after I power on
Your PC RAN into a problem:
C:WindowsMinidump-40214-46000-01.dmp
C:WindowsMEMORY.DMP
C:UsersUserAppDataLocalTempWER-104406-0.sysdata.xml
It asked me to send details to windows and I sent. I don't know what's the problem and these are the only other problems I experienced:
1)Slower cold booting
2)It takes a longer time for the lights to off after shutting down. We can only turn the switch off after the lights off
Processor: Intel(R)Core(TM)i5-3337U CPU@1.80GHz 1.80GHz
Installed memory(RAM):6.00GB(5.89GB usable)
System Type:64-bit Operating System, x64-based processor
Recent PC activities:
1) Defragmentation for OS(C) and Data(D)
2) Installed and played The Sims 3 (usage is around 9GB) with Mods
3) OS(C) Disk Cleanup deleted items: Downloaded Program files, Temporary Internet files and Temporary files (not sure if I deleted System Error Memory Dump Files & System Error Minidump Files or not)
Windows 8 Pro memory dump error..after power ON..
Attached is SFdebugFiles.
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Feb 1, 2014
I have recently installed fresh Windows 8 on my laptop - HP 6735b. Installation went smooth, it has installed all the drievers on his own, I just installed few more applications and within few days, problems appeared. I'm getting BSOD on startup, but sometimes it starts normaly and after few minutes/hours - BSOD appears.
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