Unexpected BSOD While Updating Graphics Card Resulting In Crash Dump
Jan 19, 2013
I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card.
This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.
The crash dump file appears in c:/windows/minidump
PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp
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Jun 16, 2014
i have done a fresh install a couple weeks ago and have just been enduring this constant crash but it generally occurs after pc has gone to standby/sleep overnight and i see it when i return to the PC in the morning.
PC specs:
Windows 8.1 x64
2x 8 gb Ballistix DDr-1600
ASrock Z87 Pro3
AMD Radeon HD 6800 Series
2x Samsung SSD 120gb 840 EVO
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Jan 3, 2014
Ever since I have upgraded from my trusty HD 6790 setup (2 in crossfire) to my GTX 780 (evga sc acx edition, if that matters) it has been a nightmare.
I originally had Windows 7 Ultimate x64 on my PC, it was hard to get anything done, it would BSOD pretty much all the time, and just getting logged in was a pain, I tried multiple drivers and even tried an older driver with an inf mod.
Upgrading to Windows 8 made things a bit better, but games were jerky, crash-y and froze alot; formatting my data drive sorted this. I still got alot of random BSOD's until I upgraded my motherboard and cpu.
I went from an ASUS P7P55D-E PRO with an i3 530 to a Gigabyte Z87X-D3H-CF with an i7 4770k
I'm currently running the latest driver, I have also tried different drivers with my new setup, apart from the older one as I can't get it to work on 8.1.
My BSOD's occur every few hours, the bug check string changes alot, but the crash address is pretty much always ntoskrnl.exe (got this in win7, too)
This is the best my pc has ever ran with this gpu, crashing every few hours. I tend to just be browsing the web, or leaving it idle when I goto sleep when it BSOD's.
The only thing I can think of now is a bad power supply or bad card, although I highly doubt this as my psu ran fine with my crossfire setup + is 750w, then again, it isn't the best psu ever. It's a powercool 750w psu, not modular, I can't find it online. It has 4 pci-e connectors, 2 of which are 8-pin.
I had 2 BSOD's typing this out :L so much for it happening every few hours.
I have attached the files from the diagnostics tool.
I also doubt my ram is bad as my PC ran fine with my AMD gpu's.
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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Nov 2, 2013
I have a Lenovo u410 Ultrabook with an odd problem that began 3-4 months ago that I've been unable to resolve.
Whenever the laptop resumes from sleep mode it forces a complete restart and fails to create a dump file. I have verified that windows is set to create dump files and if I force a crash in some other way I will get a dump file but when it crashes when trying to resume my minidumps folder remains empty.
As far as I can tell it enters sleep mode fine and it's not until it tries to resume that the reboot is triggered. When the problem began I was on Windows 8 and since then have upgraded to 8.1 ... The laptop was able to sleep normally for the first 2-3 months I had it.
Things I have tried so far:
-Installing all the official drivers from the Lenovo support website.
- Running system file checker.
-Running the Microsoft Safety Scanner.
-Sleeping with no peripheral devices connected, tried both while running on AC and battery.
-Removing and re-seating the memory.
-Refreshing windows (I haven't tried a complete reset yet, hoping to avoid that if I can).
In event viewer I get the following error and critical event each time after it reboots:
Error: The previous system shutdown at <time> on <date> was unexpected.Critical: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.There are no other warnings, errors, critical entries.
I am attaching the results of the "Grab All" in the SF Diagnostic Tool right after a reboot. Other than sleep mode not functioning the laptop appears to be running normally without any problems.
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Apr 2, 2014
I am looking for some software which allows me to control the fan on my GPU MSI R9 280X 3G. I have heard that both AMD overdrive and MSI after burner are known to cause BSOD's
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Jan 27, 2012
I have windows 8 on a Dell LATITUDE D620 everything works fine except that what my graphics card is i have tried everything to find out what it is including taking off the back of the laptop and what i think is the graphics card but i dont know it says on it Hylinx Made in korea. i need to update my graphics card drivers in order to play a game that i have but i need a way to download the right driver from the maker's website but i dont know who the maker is
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Jan 26, 2014
I have been getting these errors in Event Viewer intermittently, every 1-2 weeks since upgrading to Windows 8.1 . I have an HP m6-1158 (specifications linked).
I had to get rid of my last computer because of constant BSODs because I changed out the graphics drivers so often. That's why I'm reluctant to do it again. A friend advised me to do it only if there's a problem, otherwise leave them alone. If I do update them, he said, it's best to go through the computer manufacturer. Last time when my computer failed, I installed drivers from AMD, so I have been avoiding theirs and Intel's websites.
With this system, that I've had since May of last year, I haven't been able to update the integrated Intel HD Graphics 4000 with this Windows 8 driver or this Windows 8.1 driver. Each time I tried, I got an error that my computer does not meet the necessary specifications. Therefore I left it alone and the only driver installs recorded in Device Manager for it are from when I bought the system in May 2013 and the 8.1 update in October.
The Radeon driver is from 2012 and came with my computer. According to Device Manager, it reconfigured or reinstalled for 8.1 but the driver version has not changed. I have not had any major issues with gaming performance. I tested Far Cry 3, which runs great.
I recently installed the game Papers. After constant crashes on startup, I contacted support, who advised me to change the AMD switchable graphics options for the game to High Performance. After that, it runs fine. That leads me to think that there is an issue with the Intel driver.
Code: Log Name: ApplicationSource: Application ErrorDate: 2014-01-24 9:50:42 PMEvent ID: 1000Task Category: (100)Level: ErrorKeywords: ClassicUser: N/AComputer: My-PCDescription:Faulting application name: MMLoadDrvPXDiscrete.exe, version: 2.0.0.0, time stamp: 0x5058197aFaulting module name: atiumdag.dll_unloaded,
[Code] .....
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May 27, 2014
my graphics card, Nvidia GT650 is not ready for UEFI installation and I have no way to flash the bios. If I boot using legacy bios, install the card, then can I flash the card BIOS and then return to UEFI booting?
The card is currently not installed and I have no other system to use to flash the cards bios.
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Oct 18, 2013
installation of windows 8 with graphics card nVidia drivers has a bug during the windows setup?
It seems most of us having this problem, does Windows 8 have a latest release of installation disk that having a fixed driver for the said graphics card?.
Here you may wanna take a look at here, they have a majority relevance issue and also I have these problem.
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Mar 26, 2014
I am trying to install a graphics card in my desktop pc. The heat sink on the card blocks the SATA port that the DVD drive is plugged into (SATA1) so I've switched the DVD drive to SATA2. The drive is now showing as connected to port2 in the BIOS, but in windows (Windows 8 64-bit) it isn't detecting the DVD drive at all? I've seen other posts about this on the internet suggesting to add a line to the registry, but I've done that and it doesn't solve the problem.
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Jan 19, 2014
In the device manager, under memory technology devices, I have Realtek PCIE CardReader Properties displayed twice. The two locations are: PCI bus 2, device 0, function 0; and PCI bus 2, device 0, function 1. Dell offered a driver update for the cardreader which I installed. Only 1 of these 2 actually updated.
My question is do I need to update both or is one enough?
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Sep 15, 2014
I have begun experiencing BSOD frequently but the system does not leave a dump file even though it is configured for that and has the page file enabled with more than adequate memory allotted. I'm attaching the file for review and comment.
HOME-Sat_09_27_2014__83615_31.zip
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Oct 30, 2013
Recently I built my first gaming PC and I have started having occasional BSOD's when gaming. Here are my specs.
RAM = Crucilal Ballistix 8GB kit 1600 2 x 4GB
GPU = Sapphire HD 7970
CPU = intel i5 4670k
Motherboard = Asus Z87 A
HDD = Western Digital Blue 1TB
SSD = Samsung Evo 120GB
CPU Cooler = Hyper 212 EVO Processor Cooler
PSU = Corsair CX750M
Optical Drive = LiteOn IHOS104 4x BD-ROM SATA Blu-Ray
The errors that appear when my PC restarts are to do with memory dumping.
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Apr 28, 2014
I bought my Sony VAIO flip on 12 Feb this year. At the beginning of April it started frequently crashing (a few times a day when using it on my commute and in the evening). It (almost) always crashes with a BSOD, but no error code, and no crash dump generated. About a quarter of the time, upon restarting from the crash, its says "Couldn't start Windows. Internal SSD not found". I'd keep restarting it and it would fail to start with the same error. If I leave it for a while (30 mins+), it restarts fine, until the next crash.
Given the 'SSD not found' errors, I had assumed it was a hardware fault with the drive failing intermittently. This would also explain the lack of crash dumps if the drive had issues and Windows couldn't write to it. However, I've read around and found some SSDs displaying this behaviour after a crash due to unexpected power loss to the drive, so I'm now wondering if this is a symptom not a cause.
Furthermore, windows restore does show windows updated some drivers at the beginning of April when the crashes started.
I did have one crash with and error code and a dump (24th April) but this is the exception. From the event log (occurrences of id 41 "The system has rebooted without cleanly shutting down first") I can see crashes a few times a day every day I've used the computer in April:
Date Count
14-Feb 1
17-Feb 4
05-Mar 1
06-Mar 1
08-Mar 1
09-Mar 1
18-Mar 1
22-Mar 1
23-Mar 1
28-Mar 1
29-Mar 1
31-Mar 2
03-Apr 2
04-Apr 4
05-Apr 2
06-Apr 6
07-Apr 4
08-Apr 1
16-Apr 6
17-Apr 3
20-Apr 3
21-Apr 5
22-Apr 1
23-Apr 2
24-Apr 8
25-Apr 2
26-Apr 6
I've tried cloning the hard drive to an external one and booting from that to eliminate issues with the internal hard drive but I can't really get that to work.
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Sep 15, 2014
I keep getting a Mini dump Error, tried to copy n paste it, wouldn't allow, then took screenshot, and lost it - so next time it happens i`ll edit and upload it - in mean time here is my reports, hope rar is ok....
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Jan 8, 2014
I have frequent reboots (only today: 3).
My new windows 8.1 notebook stops working, then restarts (sometimes I can have ALT+TAB working, but mouse and/or keyboard stops responding and after 5 minutes PC restarts).
By the way I changed my pagefile configuration forcing it to 16 gb (so dump files will be created).
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Jan 30, 2014
I have been getting random BSOD and don't know how to read the dump file. I leave my PC on 24/7 and sometimes weeks go by without a BSOD. I have had 3 of them this week. I attached the zip folder.
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Sep 15, 2014
For the past few weeks I have been experiencing random, albeit infrequent, BSOD's.
1. Occurred while using Thunderbird
2. Occurred while using Firefox
3. Occurred while playing Dota 2
I had several processes open behind the programs listed.
What tends to happen is that the mouse and/or keyboard stops working before the computer crashes. Then it stalls at the Bios screen and will not boot up without a restart.
A few things:
1. The CPU is overclocked, but the overclock was working well on prior installations.
The other systems used MBR as opposed to GPT which the current system uses. (Don't know if this matters).
2. I made a few changes to the system settings to try and optimize my SSD (see: The SSD Optimization Guide Redesigned | The SSD Review and SSD tweaker)
I plan to run Memtest and Prime95.
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Jul 10, 2014
So for the past 8 days I've been getting BSOD's (Kernel Data Inpage Error) randomly about once a day, without any dumps or logs being created, despite the settings being right and WERS service running.
Two weeks ago my 2 year old SSD (Corsair Force GT) died. Bios would freeze at around 70% when trying to boot off it, other computers wouldn't recognize it, it was basically bricked (i suspect the controller, since I only had it for 2 years, and only used for OS). So I sent it back, and they ended up giving me a different model (Corsair Force GS).
I performed a fresh install of Windows 8.1 Pro x64 on the new SSD, and ever since then I've been having the BSOD's. At first I suspected a driver problem, but Windows says all drivers are up to date and there's another weird thing happening: after the BSOD, when restarts and tries to boot up again, the BIOS freezes at around 70% again (around the time when it communicates with the default boot device), and I have to manually shut it down (from the power button), and turn it back on again(this time it works fine, and writes the 'Event 41, Kernel Power' event to logs).
I suspect it's the SSD again, but I can't explain it. It's been driving me crazy for the past week, especially since I also use this laptop (Acer Aspire 5737z) for work.
SF_10-07-2014.zipSF_09-07-2014.zip
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Feb 1, 2014
I have recently installed fresh Windows 8 on my laptop - HP 6735b. Installation went smooth, it has installed all the drievers on his own, I just installed few more applications and within few days, problems appeared. I'm getting BSOD on startup, but sometimes it starts normaly and after few minutes/hours - BSOD appears.
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Nov 3, 2013
I get bsod when I play games usually between 10-30 mins with high graphics games like BF4 and around 1-3 hours with games like WoW.
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May 24, 2014
I am currently having problems playing DOTA2. It keeps on freezing at some point, or having BSOD. This only occurs in DOTA2 and only happened today (been playing Dota2 for years now).
Here are my laptop specs:
----------------------------------
01 - Operating System
----------------------------------
0101 - Operating System : Windows 8 Pro 64-bit (6.2, Build 9200) (9200.win8_gdr.140309-1509)
0102 - Language : English (Regional Setting: English)
0103 - BIOS : Default System BIOS
0104 - Processor : Intel(R) Core(TM) i3 CPU M 380 @ 2.53GHz (4 CPUs), ~2.5GHz
0105 - Memory : 2048MB RAM
[Code] .....
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Oct 22, 2013
I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.
Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs.
Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
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Apr 18, 2014
"Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
I've had 180 of these since February! I've tried tonnes of malware cleaning / fixing, driver updates, and sfc fixes, but still getting these usually when gaming.
I've attached a zip of SF Diags folder.
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Jul 29, 2014
I just updated my Samsung series 7 ultra (NP740U3E) to windows 8.1 through the store, updated drivers through the SW update utility, and now I am getting non-stop BSOD. Sometimes Windows will load to a few seconds after login screen, sometimes I won't even get to the login screen until I get either IRQL not less or bad pool header BSOD. I have attached 3 dmp files. DMP file 13187-01 is with driver verifier enabled.
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Dec 1, 2013
I updated to Windows 8.1 approximately two weeks ago and now when ever I sleep my computer it cannot wake and will instead BSOD.
[URL]
The above link is to a zip file containing the dmp file from the most recent time this happened.
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Nov 4, 2013
My machine is crashing frequently with nothing at all in the event viewer to track down the cause.
I have run your tool on the machine and attached the .zip.
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Nov 15, 2013
My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.
I have attached my Diagnostic results.
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May 22, 2014
Im having random BSOD crashes. It randomly occurs when I play BF4 but can also happen when my PC is completely idle!
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Jun 5, 2014
I got a new PC last year by now it crashes while playing almost any game, and sometimes running any software.
I ran the ram diagnosis without any results and can provide the following information.
Netalyzr:
ICSI Netalyzr ? Results
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