Debugging :: Event ID 35 Resulting In Hard Lock Of System?
Apr 18, 2014
"Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
I've had 180 of these since February! I've tried tonnes of malware cleaning / fixing, driver updates, and sfc fixes, but still getting these usually when gaming.
I am running two 7950s in crossfire on my computer. Anytime I launch a game, my computer just locks up and this hardcore buzzing sound playing right when it crashes, the sound continues while the computer is frozen.
This problem has happened in both Battlefield 3 and Splinter Cell Blacklist. I have enabled Crossfire and Crossfire for applications that have no associated profile. In GPUz, it says my cards are enabled for crossfire.
I'm wondering if it's my psu? If I disable crossfire, the games work, but the second gpu is at 0% utilization.
Here are my specs:
Windows 8 64bit AMD 13.8 beta 2 drivers ULPS is disabled via MSI Afterburner (and I did restart after) CPU: 4670k Motherboard: Gigabyte Z87x-UD5H RAM: 16GB Gskill HDD: OS on a 120gb ssd, games on a 2tb WD Black PSU: 750w Corsair
I am running Windows 8.1 and have been experiencing an issue as of late, without any hardware or software changes. About every 4 hours, the OS will lock up, start stuttering any audio, and then the screen goes black and it reboots. This has happened while playing a game, watching Netflix, just browsing the web, seems about anything (oncej ust launching Google Chrome).
I have checked the event logs and don't see anything (only thing is the Critical under system and it says your system did not shut down properly, no errors before it).
I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card.
This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.
The crash dump file appears in c:/windows/minidump
PC SPECS: Gateway DX Windows 8 Pro 64bit AMD Athlon X2 Dual Core 2.7Ghz 6GB DDR2 ATI Radeon HD 5450 1GB 640GB HDD Dump Files View attachment 011913-13743-01.dmp View attachment 011913-29000-01.dmp
I have a HP Pavillion PC which is connected to my wireless network due to restrictions in the house. I have been having some issues which i suspect are related. Nearly every day now i either lose wireless connection, even though other devices near by have no issues or my outlook stops sending/receiving. I just get the progress bar and nothing happens. The only way i can solve these issues is by a restart which is starting to get tedious now.
I have looked through my error logs and i seem to have this event that pops up...
Closing a TCP socket with local port number 50513 in process 1008 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.
I have updated my wireless card drivers to the very latest i can obtain. I have even tried plugging in a usb Wireless Belkin adapter and still no joy.
I really want to avoid a full windows reinstall but i cannot carry on like this.
My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.
For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.
My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.
Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).
The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:
My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?
Things I've tried: 1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C. 2. Run Prime95 for about 14 hours with no errors. 3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more? 4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect. 5. Uninstalled my GPU drivers and updated to the latest ones. 6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?
Recently I noticed a game that I had been playing had started to stutter and slowdown more than usual, the performance issues were to be expected as the games engine is notorious for being poorly optimized, however these occurrences were fairly rare in comparison to the issues i'm experiencing now.
It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.
Looking through the Event Log I noticed a entry shown as; Kernel-Processor-Power Event ID 37, the text below it shows this; 'The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report' the entry had been generated at '7:56pm' of today, which I found odd, as I believe that's when I started my game.
This had not been the only instance it seems, there were some entries from a few weeks back that show the same thing, however they were few and far in between. It seem I have 3 entries, all from today (12:00am, 3:56pm, 7:56pm) all warnings.
The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
amdacpusrsvc acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED
Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.
Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.
Connected Peripherals : 1)Keyboard 2)Stylus pen 3)Printer 4)Wireless usb adapter 5)Stereo speakers 6)usb hub 7) four external hard disc drives
What I personally tried so far and what the technician did :
1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.
2. Updated all drivers and MB and VGA drivers of course.No result.
3. Ran memtest and hard disc check.No problems.
4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.
5. Disabled sleep.No result
6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.
So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).
The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.
I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,
I have recently bought a new system running Windows 8.1 64 bit.
After I played Cities in Motion 2 on Steam the problem first occurred. The screen freezes and one or two seconds late the system restarts. There is no BSOD.
Yesterday I played all day with no issues but today the problem happens regularly, even when just browsing the internet in one window.
Find attached the SF Debug tool zip file.
The system is still under warranty but I thought I would try here first before going back to they system builder.
I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.
The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer.
While playing war thunder on steam my screen went black and i couldn't do anything. I restart my computer and play again it crashes. After one more time i look at my event viewer and find critical error event ID:41. I don't whether its the game or my pc.
keep getting it logged as an error. I have gone into Adjust Date and TimeInternet Timeand it is set to automatically synchronize with time.windows.com and on a scheduled basis. When I try to update or change the setting I get an error message that an error occurred while windows was synchronizing. I have tried to do a system file check but get the error message that Windows Resource Protection could not perform the requested service or start the Repair Service. I have checked that Windows Modules Installer is set to manual and so I don't know how else I can repair this error 131.
On a friend's new Dell Windows 8 desktop I tried to create a system image using Windows 7 File Recovery. I got a message saying it could not create the image. The message said "windows backup failed to get an exclusive lock on the efi system partition".
My laptop is a Sony Vaio - Model: SVE141R11L Product name: SVE14135CXB Pre-loaded with Windows 8 x64 Intel(R) Core i5-3230M CPU @ 2.60GHz 6GB RAM w/ 900GB HDD space Purchased in Navy Exchange last year (around July 2013)
I have dropped it once or twice from at most a 3ft fall inside a padded case. I mostly use my computer for school work, some gaming, extensive video/photo editing, internet browsing. I've installed some debatable programs but have been installed long ago. Most of my programs included Microsoft Office, Adobe suite, Steam, iTunes, uTorrent, McAfee VirusScan Enterprise, Winrar, VLC, etc. But are now gone due to the refresh I had just done last week for prior problems, but still experience problems.
I recently been having issues with my computer where it just won't respond at all. Like today, I had it working for a few hours, but then went out and left my laptop on the lock screen, and came back to it being completely stuck. Completely stuck as in, no keys or clicks would unlock the screen to the login prompt. However, my cursor was fully able to move around the screen, and my caps/num lock buttons work as they display the lights enabling/disabling them. The time when it was stuck was 8:03pm, but the clock was stuck on 7:55. But on the bottom of the front of the laptop, the HDD orange light is not lit up at all, which I believe suggest that the HDD is not reading/properly reading. Oddly enough, when I unplugged the power cord, the HDD light flickered a little then disappeared, still no response - could be related to the PSU I suppose?
Another problem I faced before was the Windows 8.1 update failure, resulting in reverted changes, etc. I also had problems in the first few months of owning this, but found it was the incompatibility of an old antivirus that I guess didn't work too well with Windows 8 causing me to have to do a full wipe before. That was long ago. Moreover, the problems I have been experiencing have been unresponsiveness, from what I believe, are the fast boot Win 8 provides (but I turned that off), issues with Windows 8 not being able to load drivers from sleep mode upon opening the laptop (turned off automatic sleep), and now with the lock screen being stuck. I know my problems aren't detailed, but maybe these problems are linked to a bigger similar problem that people have been facing? My last bet would be to do a full factory restore/ repair, although I don't have a Windows 8 boot CD.
I'm running windows 8 pro x64intel i5 2400 @3.10 ghz ram 8gb
First i tried installing via store, but there's an error.. we can't connect to the internet right now so i tried downloading the iso version via (upgrade with a product key) made a bootable usb out of it.
Inserted the usb into a USB 3.0 hub while win 8 is running proceeds with the upgrade then after the setup restarts and says "Setting up" i get error 0x101 0x30018 searching the net i found some solution like update amd graphics driver, disable lan etc via bios, update your bios did all that... still same
Next: tried uninstalling tuneup utilities inserted the USB installer to a USB 2.0 Hub Somehow i got past to the stage "applying settings 99%" then 100% restarting and now i got the ....restoring to previous version ...
I've upgraded to Windows 8 RTM this weekend and I'm having this problem: Every time I boot the PC (shutdown or restart), the Num Lock key is off. Since my password uses numbers, and I'm pretty used to type it with Num Lock, I'd like to keep it always on. It was fine on Windows 7. Now, I've searched for it, and there is the "InitialKeyboardIndicators" key on regedit. I have changed values for all of them to "2", and it didn't work. My BIOS say to keep it always on.
I have a problem with System Volume Information in my Drive D: (239GB), enlarged from 5GB to 60GB (Check from My Defrag). and the free space down from 113 GB to 51 GB. I don't know how it works, it happen when my System is under Automatic Maintenance (in Windows 8). I want to save my disk space. I have check my disk using CHKDSK. i found error, and fix that. I check again, and found no Problems.
I am having problems with system imaging my Windows 8 machine to an external hardrive via a usb (??) cable.
First, as mentioned in another thread is the exceptionally long time. The external drive is a WD 1TB BTW. I have two older hardrives on the computer. Just installed the second, which at this time is not being used. Trying several several programs, Paragon Free, Easeus, Macrium Reflect and the built in Windows Backup I was getting 14 hour estimates.
The actual issue I wish to resolve is that during a over 9 hour backup of the primary drive with approx. 34GBs, I noted what appears to be a folder with the Windows backup icon called the name of my computer on my external drive. It contains approximately 3GBs of data in multiple folders. Windows backup is turned off. I did not have this file on the external hardrive and I didn't initiate the OS to perform this. It showed no indication of running and occurred during the Macrium backup.
Recently i upgraded my system to windows 8..N after clean install i backed up the copy of my C drive (Includes System Image) to my external 2TB Hard Drive.. It took around 250GB of hard drive space..Now since i am running out of space i decided to delete the back up copy from My hard drive.. I deleted WindowsImageBackup and all associated files using control panel..But around 150GB space is missing(not visible) from my external Hard Drive..
As You can see from attached pic that 125 GB free out of 1.81TB..But size of all files including hidden files is 1.53TB..
I created some windows 8 system images(Using the internal system image tool). Now I find restore points more useful, but I would have to turn the system protection on for an external hard drive. The problem is that I don't understand the sophisticated message Using system protection on a drive that contains system image backups will cause other shadow copies to be deleted faster than normal. Does it mean, that under some circumstances my manually created full system images could be deleted to create a restore point? I would like to keep the system images. Also, I hope it doesn't override existing directories on this harddrive, but I don't want to try it out without being sure.
Win 8.1 ProThe system allows system image backup done on either external hard drive ( which I do every week ), or on DVDs. Why it does not allow USB flash drive ? I tried to use a 32 GB flash and it refuses to do backup on it.
I just installed Windows 8.1 on my system (from Windows 8) and had to restore to an earlier time (to one from earlier today). The issue is that my solid state hard drive was reduced by about 20 Gigs! I even deleted the other restore points and rebooted, but my hard drive has about 136 gigs of space. Before the restore, it was 156.
Does windows restore really eat up this much hard drive space? Is there a way to get it back?
I had a windows 7 laptop which finally died but before it did a made a system image backup to my external hard drive so I have all the files. How do I load that onto my new windows 8.1 laptop so I have all my files there?
How to clean up the windows containing hard drive from everything but the system files, because I upgraded my windows and not installed it to a clean hard drive. I have a lot of unneeded files. How to do it, without reinstalling windows.