Debugging :: Kernel Processor Power Event ID 37 (Warning)
May 26, 2014
Recently I noticed a game that I had been playing had started to stutter and slowdown more than usual, the performance issues were to be expected as the games engine is notorious for being poorly optimized, however these occurrences were fairly rare in comparison to the issues i'm experiencing now.
It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.
Looking through the Event Log I noticed a entry shown as; Kernel-Processor-Power Event ID 37, the text below it shows this; 'The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report' the entry had been generated at '7:56pm' of today, which I found odd, as I believe that's when I started my game.
This had not been the only instance it seems, there were some entries from a few weeks back that show the same thing, however they were few and far in between. It seem I have 3 entries, all from today (12:00am, 3:56pm, 7:56pm) all warnings.
I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.
The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer.
"The maximum file size for session "Circular Kernel Context Logger" has been reached. As a result, events might be lost (not logged) to file "C:Windowssystem32WDILogFilesBootCKCL.etl". The maximum files size is currently set to 104857600 bytes."
"Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188"
These two messages went away for awhile and now the're are back. How to make them go away? I don't think I did anything with tracing to make this happen?! I know I should make a pledge to never look at the Event Log but...every once in awhile I uncover something that can be fixed. I have Googled the messages but don't seem to be able to find any real solution. I tried deleting the .etl file but it fills up on the next boot.
I got my new ASUS laptop on Mother's Day this year, and the first event happened a week later. I've had this same event happen 6 times since then as shown by the attached image.
I'm comfortable with computers but am not an IT person so I'm not comfortable performing tasks within my system unless I know what the heck I'm doing or why.
W7 forum said overclocking (it's not), heat (this last time it had been in sleep mode while I was out and within moments of waking it up it crashed), sudden loss of power (it's plugged in AND has 100% battery left) and so on. In other words, it doesn't appear to be related to any of those things. It just randomly happens.
1) why this keeps happening and
2) how to fix it?
I've been very disappointed in my new laptop since getting it; I've NEVER had such issues with a new computer before..and I thoroughly dislike Windows 8 and I doubt I'm alone in that view.
Lately just after I updated my Windows 8.1 all of the sudden my PC started shutting down for no reason and I had to restart it. It often occurs during the morning hours, but it also occurs during the evening hours, too. It's a Kernel Power error with Event ID 41, Version 3, Level 1, Task 63.
Here's the zip file and text document attachments I made which contains more information about what's going on with my PC.
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.
This is the computer spec OS: Windows 8 PSU: EVGA SuperNOVA 750 Graphics Card: ASUS GTX780-DC2OC-3GD5 CPU: Intel Core i7-4790K 4.0GHz Mother Board: ASUS MAXIMUS VII HERO RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200) SSD: Kingston HyperX 3K 240GB
This is what i got using WinDbg
Bugcheck Analysis:
WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
My 12 month old Win 8 64 bit self-build pc has been very stable and as yet, no BSODs.
I want to update /upgrade to Win 8.1 (I have also acquired the ISO) and have managed to execute a File History to my Samsung USB3 1TB ext HDD as a safeguard in preparation. I would prefer to update via the Store to avoid having to reinstall all my programmes
However the File History event log is indicating yellow warning signs and Code 204 errors. Detail states: "Unusual condition was encountered during finalisation of back up cycle for configuration". I am concerned therefore that this might prevent me properly doing a File History recovery should I need to. Researching elsewhere indicates that 204 errors result from corrupted system files.
I have checked the Ext HDD which has the File History folder (12.5 GB) and all my files seem to have been copied OK.
I've been getting this single warning since the very first boot after a clean install of Windows 8 Pro. This is the only warning I get along with 19 informationals that are easy to understand and logical.
Event ID 1530, User Profiles Services
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL - 1 user registry handles leaked from RegistryUserS-1-5-21-4208045085-1828888239-1443801484-1001:
Process 1028 (DeviceHarddiskVolume2WindowsSystem32svchost.exe) has opened key REGISTRYUSERS-
I recently discovered this event error dated 10/18/2013 which is about the time that I upgraded the BIOS and attempted to enable Secure Boot. Enabling Secure Boot worked as far as Windows 8.1 is concerned - eliminated watermark and Secure Boot event errors but the system boot process displayed NO VIDEO during POST and there were 6 beeps and power light flashed 6 times. HP Boot error codes indicates a problem with the video card (AMD Radeon HD 7500). If Secure Boot is turned off, everything works fine. I would like to understand why this event error was reported and how to correct the issue. Is the video hardware not compatible with UEFI and Secure Boot? Did keys get lost that allows Secure Boot to validate this hardware get removed? Although I am happy without Secure Boot, I would like the decision to use Secure Boot to be mine and not because something isn't working correctly.
Today, I started up my PC and after browsing on it for an hour I noticed a LiveKernelEvent hardware error in the Performance and Reliability graph. Looking at the time of the error, it appears that it occurred seconds after booting up my PC. The weird thing is that the PC didn't act strange or freeze up. Also, googling this error shows that it's mainly associated with BSOD's while my PC didn't give any.
I couldn't find any errors about it in the logs but there is only an information log about it (Dutch):
Foutbucket , type 0 Naam van gebeurtenis: LiveKernelEvent (name of event) Antwoord: Niet beschikbaar Id van CAB-bestand: 0
[Code] ....
Note that at Parameter 1 a code named "ab" is given which I couldn't find at all on the internet (usually P1 codes are numbers). Also, I could only find 2 files that were given by the error log (see attachment). There are no minidumps in C:/windows while it is enabled in the options to register any.
What the cause of this error by looking the files. I just recently formatted my PC and installed all latest updates.
Specs: Windows 8.1 Pro 64 bit with Media Centre i5-3570K (stock) GTX 660Ti 8GB RAM
I installed clean Windows 8. I checked the event viewer to see if everything is OK. But it has 4 critical error and they were all Kernel Power Error. I noticed these Kernel Power Errors are caused by when I restart my PC. Example is when I installed Photoshop, I restarted and I checked the Event Viewer Log. There was an event Kernel error created.
but here is where it gets complicated. When I boot to desktop after restarting my PC, it doesn't say my computer suffered from a serious error. I have to check it manually by going to the Event Viewer Logs. If I don't check the Event Viewer Log, I won't know.
There has also been times where my PC won't boot to Windows 8. I goes past BIOS and Windows boot screen, but it hangs there. It simply crashes.
I don't overclock my PC. My PC temps are always low old IDLE and always within the max temp under full load.I have installed and updated ALL drivers and BIOS. I thought this might be driver issue but I realized this happened when I installed it clean and booted up for the first time.
This does not happen in Windows 7. Only in Windows 8.
I ran Prime95 for 12 hours -- no error I ran Intel Burn Test for 9 hours -- no error I ran Memtest for 12 hours -- no error
My PC specs:
CPU: AMD FX 8350 4GHZ GPU: AMD Radeon HD 6870 RAM: 8GB Corsair Dual Channel Motherboard: ASUS M5A97 R2.0 PSU: XFX 450W Samsung 830 128GB SSD 500GB Western Digital HDD
For a couple of days a strange thing happens to me after a while or Tuning 'that the computer is turned on I get a blue screen of death, but this does not happen regularly, however I went to the event log and in detail in XML vegono reported these details:
I will be using a browser, or just typing an essay, nothing computer intensive and all of a sudden the computer will black screen and power down, and you can hear the power quickly drain from the computer as everything suddenly stops. I will turn it back and it will seem as if nothing has happened. Attached is the files I got from the SevenForums diagnostic tool.
Notes: -According to Asus Live Update, Windows Update, and Intel Graphics Driver Update, I'm up to date. -According to Avast Software Updater, I'm up to date on software (though I know that that only manages some software). -Specs (just in case): Amazon.com: ASUS A55A-AH51-RD 15.6-Inch LED Laptop ( Red ): Computers & Accessories -I do run computer intensive things on this dinky laptop (battlefield 3, saints row the third, arkham city, a minecraft server + mysql server at times, etc) and it does not crash (besides low on memory warnings). -Running Windows 8.1 -Safeboot off (I was going to install linux mint, but decided to wait until the warranty runs out. Didn't feel like going back to turn safeboot back on, so I have to deal with the stupid watermark).
I have a HP Pavillion PC which is connected to my wireless network due to restrictions in the house. I have been having some issues which i suspect are related. Nearly every day now i either lose wireless connection, even though other devices near by have no issues or my outlook stops sending/receiving. I just get the progress bar and nothing happens. The only way i can solve these issues is by a restart which is starting to get tedious now.
I have looked through my error logs and i seem to have this event that pops up...
Closing a TCP socket with local port number 50513 in process 1008 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.
I have updated my wireless card drivers to the very latest i can obtain. I have even tried plugging in a usb Wireless Belkin adapter and still no joy.
I really want to avoid a full windows reinstall but i cannot carry on like this.
My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.
For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.
My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.
Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).
The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:
My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?
Things I've tried: 1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C. 2. Run Prime95 for about 14 hours with no errors. 3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more? 4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect. 5. Uninstalled my GPU drivers and updated to the latest ones. 6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?
"Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
I've had 180 of these since February! I've tried tonnes of malware cleaning / fixing, driver updates, and sfc fixes, but still getting these usually when gaming.
The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
amdacpusrsvc acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED
Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.
Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.
Connected Peripherals : 1)Keyboard 2)Stylus pen 3)Printer 4)Wireless usb adapter 5)Stereo speakers 6)usb hub 7) four external hard disc drives
What I personally tried so far and what the technician did :
1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.
2. Updated all drivers and MB and VGA drivers of course.No result.
3. Ran memtest and hard disc check.No problems.
4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.
5. Disabled sleep.No result
6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.
So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).
The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.
I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,
While playing war thunder on steam my screen went black and i couldn't do anything. I restart my computer and play again it crashes. After one more time i look at my event viewer and find critical error event ID:41. I don't whether its the game or my pc.
keep getting it logged as an error. I have gone into Adjust Date and TimeInternet Timeand it is set to automatically synchronize with time.windows.com and on a scheduled basis. When I try to update or change the setting I get an error message that an error occurred while windows was synchronizing. I have tried to do a system file check but get the error message that Windows Resource Protection could not perform the requested service or start the Repair Service. I have checked that Windows Modules Installer is set to manual and so I don't know how else I can repair this error 131.
I have faced BSOD it says KERNEL_APC_during bla bla while booting into windows. i don't know what's the cause of this because it hapenned randomly (I mean sometimes I can go boot to desktop, and sometimes I faced the BSOD). I assume that maybe my realtekk driver is the problem .
i recently got a new laptop. installed the OS, installed the drivers, everything is working fine except:
the first time i turn the laptop on, it gives me the error "kernel_data_inpage_error", then it either turns itself off(at which point it works normally when i turn it back on) or restarts itself(which also makes it work normally)
I might have heard a quick beep but nothing happened so I wasn't sure if I was just hearing things but then perhaps 5 minutes later I got a blue screen with a message saying my computer had to shut down and restart.
I have started having BSODs since last week. They seemingly seem to occur at random after using my computer around an hour. My computer is 2 years old, and I have never had problems with it, nor have I made any changes in the last weeks.
I have run chkdsk on both my drives, and they do not have any problems. I have also run a memorycheck (3 runs) and everything seems to be fine there as well.
After the first BSOD last week, my computer did not want to start up anymore, since for some reason my SSD was not the designated boot drive anymore. After changing this back it starts though, only to crash after a while again.
I have used the SF Debug tools, since my computer for some reason does not create dumpfiles in the designated folder.
I started to get this bsod randomly, even when computer is not at 100% load. When I shutdown computer it creates dmp file with error too. When computer bsod with kernel security bsod it creates log with bugcheck error 0x00000139..
I keep getting blue screen all the time, its so frustrating, ive reinstalled for 2nc time now and this error doesnt go away. I dont know what to do, i dont know if it is a hardware problem or a software problem, ive run RAM and HDD tests and passed both. And everytime i get blue screen,the bios reverts to some old settings ive had.
