Debugging :: Windows 8.1 - Sudden Shutdowns Without Warning
Nov 11, 2013
I will be using a browser, or just typing an essay, nothing computer intensive and all of a sudden the computer will black screen and power down, and you can hear the power quickly drain from the computer as everything suddenly stops. I will turn it back and it will seem as if nothing has happened. Attached is the files I got from the SevenForums diagnostic tool.
Notes:
-According to Asus Live Update, Windows Update, and Intel Graphics Driver Update, I'm up to date.
-According to Avast Software Updater, I'm up to date on software (though I know that that only manages some software).
-Specs (just in case): Amazon.com: ASUS A55A-AH51-RD 15.6-Inch LED Laptop ( Red ): Computers & Accessories
-I do run computer intensive things on this dinky laptop (battlefield 3, saints row the third, arkham city, a minecraft server + mysql server at times, etc) and it does not crash (besides low on memory warnings).
-Running Windows 8.1
-Safeboot off (I was going to install linux mint, but decided to wait until the warranty runs out. Didn't feel like going back to turn safeboot back on, so I have to deal with the stupid watermark).
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Nov 9, 2013
Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.
Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.
Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives
What I personally tried so far and what the technician did :
1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.
2. Updated all drivers and MB and VGA drivers of course.No result.
3. Ran memtest and hard disc check.No problems.
4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.
5. Disabled sleep.No result
6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.
So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).
The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.
I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,
I attach the SF diagnostic folder.
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Aug 3, 2014
I was in the middle of talking to my friends when all the sudden i get a BSOD with and IRQL_NOT_LESS_OR_EQUAL error.
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May 26, 2014
Recently I noticed a game that I had been playing had started to stutter and slowdown more than usual, the performance issues were to be expected as the games engine is notorious for being poorly optimized, however these occurrences were fairly rare in comparison to the issues i'm experiencing now.
It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.
Looking through the Event Log I noticed a entry shown as; Kernel-Processor-Power Event ID 37, the text below it shows this; 'The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report' the entry had been generated at '7:56pm' of today, which I found odd, as I believe that's when I started my game.
This had not been the only instance it seems, there were some entries from a few weeks back that show the same thing, however they were few and far in between. It seem I have 3 entries, all from today (12:00am, 3:56pm, 7:56pm) all warnings.
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Jun 9, 2014
About once or twice a month, Win 8.1 will spontaneously shut down and require a cold boot. I've never had this happen in 20 years of using other versions of the Win OS. There doesn't appear to be any obvious cause - it's happened during times of no user input or while typing an email or whatever.
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Jun 5, 2014
I will try to post a dump file the next chance I have in getting into safe mode. I have an Asus CM6870-CA010S with the NVIDIA GeForce GT 640 card. It has been running like a dream since I got it in April, then I performed the 8.1 update, and innocently updated the drivers. Bad plan. For the past week I've fallen into the labyrinth of uninstalling the card, subsequent iterations of the drivers, clearing registries, performed the "Refresh," all after reading the forums here, on Nvidia's boards, anywhere I can get logical info.
I finally found what I thought was the perfect recipe, uninstalling totally in safe mode, deleting the folders orphaned from uninstalls, cleaning the registry, disabling Window's automatic downloads for drivers and hardware... etc. I had solid uptime for an hour, and I'm not a gamer, and hadn't yet tested my main objectives- Photoshop and Premiere. But HD video was great, and I finally thought I had it licked. Then, black screen. I have no BSODs. The system seems to shut down so fast that it doesn't have time to make dump files, and WhoCrashed.exe keeps pointing to nvlddmkm.sys as the culprit when a dump is made, with either pagefile or IRQL not less or equal errors. I'm so done.
After trying virtually every solid recommendation I can find, I'm about to throw in the towel and either get a whole other brand of graphics card, or take it to the super expensive judgmental hipster repair shop. This post is my last hope, and I'll try to get a dump file the next chance it gives me enough uptime to collect one- and getting into Safe Mode with F8 is seemingly very random.
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Aug 31, 2014
Message from device manager:
Windows encountered a problem installing the driver software for your device.
Windows found driver software for your device but encountered an error while attempting to install it.
NVIDIA GeForce GT 750M
Message from NVIDIA Installer:
NVIDIA Installer failed.
Graphics Driver 340.52 Failed.
Description:After my pc freezed all of sudden while running emulators (i also had an auto windows update few hours earlier), windows refuse to detect my GPU and NVIDIA installer keep failing...Luckily i have two GPU but i cannot use the NVIDIA one due to this issue.
ASUS Tech Support Little talk with ASUS Support and they asked if i had a critical windows update recently.They asked me to try a system restore, which seem to solve the issue (i could see the GPU card but only for some minutes).Now after that i being asked to format the pc.
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May 6, 2013
I have a custom built system running Windows 8. I recently changed the Sata port config, changing one of my drives to another port that was supposed to be for a case esata port. After this, my hard drives would not work together and the computer would randomly crash when I try to access My Computer or anything that makes the hard drives run. It's really hard to use as my programs/files are spread across these three drives.
Specs:
CPU: Core i5 3570K
Mobo: ASRock Z77 Extreme4
RAM: Samsung DDR3-1600 RAM
GFX Card: GTX 580
SSD: 120GB Mushkin Chronos (boot drive)
HDD: 500GB Seagate Barracuda
HDD: 1TB Seagate Pipeline HD
PSU: Corsair CX600 V2
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Jun 13, 2013
I have a Acer 5750g Laptop with i5 core processor and 8gb of Ram
It came with Windows 7 installed and when Windows 8 came out i installed this. I have freezes random without warning. This can be once or even twice a day or even happens after 3 days at a time. So sometimes it goes a long time without a freeze.use
All of my drivers are up to date and i am sure its not a hardware fault. I use Tune Up Utilities, CC Cleaner and Mcafee and all system should be fine and it is not these programs causing a freeze as i got one before installing these!!!
When i get a freeze all i can do is to turn off and reboot!!
If i had been doing some work then this gets lost!
I have tried installing Win 8 on a fresh clean install and tried also upgrade from Win 7 but no matter have freezes on both installs.
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Jun 14, 2013
My monitor won't go to sleep all of a sudden. It's set to 1 hour in the power plan. What complicates the matter is that I have now 2 users on the same pc. With the original one, the monitor always goes to sleep. With the other user it does not. Same settings, same screensaver (photo gallery).
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Jul 15, 2014
I tried to play songs in windows media player but it showed some error. Then i switched to VLC just to find out that there is some problem with the sound. When I clicked on the volume icon to see if the volume levels are ok, I found the computer icon, which appears there to be like as if there is a bug sitting on the computer. I don't know much about it.
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Apr 3, 2013
I have a average pc but it plays high end games like Crysis 3 @ 30+ fps at medium settings 1366*768.
Now suddenly my PC is drastically dropped the performance & rating.
MY System Configs :
Processor : Intel Dual Core E5200 @ 2.50 GhzRAM : DDR2 667 mhz / 2GBGraphics : AMD Radeon HD 6670 2 GB DDR3Mother Board : Mercury PIG31TOS : Windows 8 ProHard Disk 320 GB 7200 Rpm
Rating Before
Processor : 6.1 Memory (RAM) : 5.5Graphics : 6.7Gaming Graphics : 6.7Hard Disk 5.9
Rating After
Processor : 3.8 Memory : 4.7 Graphics : 6.7 Gaming : 6.7 Hard Disk : 5.9
I didn't identify where the shit had happened in my pc.
Note : I am a developer and also little gamer. I use Eclipse SDK, Android SDK, Linux. I am Developing android on system since 4 months. Will this is the cause ?
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Mar 24, 2013
Heres a little about my setup:
Lenovo Z580
Windows 8 Pro
1 single HDD split into 2 partitions, 1 for windows / program files, the other (data) for my data / downloads etc.
1 User account (administrator)
This began happening about a week ago, i first noticed it when i tried to download a file via Google Chrome, when i tried to save the file to my HDD (a 2nd partition on my disk) chrome told me I don't have permissions to save to this folder and that i should try to save it to user/downloads/ instead.
Since then I've found I am no longer able to write to that partition without either being prompted for elevated privs or being denied totally.
For example:
Download a file from the internet with chrome/firefox/IE
Extracting rar/zips files via right-click (i have to open them in winrar, and extract manually)
Create a folder in explorer: "Destination folder access denied", "You need confirm this operation"
I have UAC Settings are set to "Never Notify"
I've tried taking Ownership of every file/folder on my data drive
I've uninstalled all software (there where 3 applications installed since this started happening)
I've removed all windows updates since this started happening
Now I've ran out of things to try...
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May 27, 2014
my Skyrim just suddenly froze, and in a panic, I started to press alt F4 a lot, then I gave up, so I just signed out, but then when I signed back in, the text was white and there's no more fade in and out for metro and applications when I minimize/maximize them.
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Jul 6, 2013
Recently my computers sound has all of a sudden stop, this forced to go back to my usless piece of junk toshiba sattelite, when i click the volume button i can see the green bar go up and down when a video is playing showeing that the sound works but when i plug in heaphones nothing, and its a fairly new destop inspiron 660 bought in december, i already tried downloading differnt drivers and installing, i also did this off the drivers and utilities disk.
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Jun 25, 2014
I've recently bought a computer which has has Windows 8.1 installed on it from the very beginning--had it for about 3-4 weeks by now. Everything off-games works great. 'Net runs smooth, boots up very well, etc. This is also a computer meant to play/run all sorts of games--it was benchmarked a bit higher than the average gaming computer.
This is the exact PC that I have, without any custom changes. And it is also the place I got it from with a warranty--you can also find the computer's more detailed specs in the link: CybertronPC Beast II TGM1214A Gaming PC - AMD FX-9590 4.70GHz, 32GB DDR3, 2TB HDD, DVDRW, 3GB GeForce GTX780, Liquid Cooled, Front Fan Control Panel, WiFi, Windows 8.1 at TigerDirect.com
My Problem: I noticed my problem happening when I have tried to play various games--Neverwinter Nights 2 (even though it is old, I think it still applies), Elderscrolls Online, The Secret World, WoW, Saints Row 4 (their newest one), The Forest (an alpha game on Steam) and some various others in between--some have less problems than others, however for the most recent one, I was playing Saints Row 4, and it completely froze the computer; I could not even use CTRL + ALT + Delete to get out of the game, so I was forced to press the Restart Button to restart the system.
*It is also worthy of note, that some games have less crashes than others. For example, NWN2 does not crash as often since I optimized it's settings and put it in compatibility mode. But sometimes it will flash black, then go back to the game screen, black again, etc.--it does this about 3-4 times before erroring and saying it needs to close, but that I can live with. I just wish to fix the complete lock-up freezes that make me restart my computer.
Most times I get these freezes, on the various ones I play, I get this warning in the Event Viewer, timed JUST before the freeze:
"A pointer device did not report a required angular physical range." - Event 259, Win32k (Win32k) (Warning)
+ System - Provider [ Name] Win32k - EventID 259 [ Qualifiers] 32768 Level 3 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-06-25T09:29:29.551083000Z EventRecordID 4414 Channel System Computer Zach-PC Security
- EventData 00000000010000000000000003010080000000000000000000000000000000000000000000000000
Binary data:
In Words
0000: 00000000 00000001 00000000 80000103
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000
In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 03 01 00 80 .......
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
I was thinking that the recent graphics card drivers may have something to do with something, however I'm uncertain. My mouse or keyboard could be the problem, however I have used the keyboard and mouse that the computer had originally came with, so I am unsure why that would be an issue--however I did try switching out the plugs into other USBs, switching keyboards, switching mice, etc. I also have a flatscreen TV-monitor which is a Samsung, however I switched out an old monitor that died on me, but it had been doing the same thing before the switch as well.
I'm very unsure what to do at this point--I can play my games, but there are various interruptions (randomly) throughout play that make me regret getting this computer (I had a Windows 7 that ran 99% of my games, without any sort of problems; and the Windows 7 wasn't even geared to the teeth like this one is.) I have also attempted to run these games in Windows XP/etc compatability modes, to no avail.
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Jul 6, 2013
Recently my computers sound has all of a sudden stop, this forced to go back to my usless piece of junk toshiba satellite, when i click the volume button i can see the green bar go up and down when a video is playing showing that the sound works but when i plug in headphones nothing, and its a fairly new desktop inspiron 660 bought in december, i already tried downloading different drivers and installing, i also did this off the drivers and utilities disk and still nothing.
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Dec 30, 2013
When playing games on my laptop, i've been getting warnings that the game (Chivalry and Red Orchestra 2) Use to much memory and should be shut down. I have a Intel HD 4000 graphics and a Nvidia 720m cards in my laptop. Also with 8 GB's of RAM.
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Jan 17, 2014
I am dual booting my dell e6420, 8 gb ram. I have windows 8 on my HD and windows 8 on my ssd. Since I do live audio work, I keep the ssd system super clean. It doesn't get on the net, etc.
Recently windows prompted me to upgrade my hd os from 8 to 8.1, which I did. Since then, every few minutes, I get a popup saying I have Low disk space on my system reserved partition. It's 300 mb, which seems larger than most, but there is indeed only 1 mb free. But of course when I run disk cleanup, there is nothing that can be deleted!
It's now popping up about every 2 minutes. Very annoying.
I have 2 os's, do I even need the srp? But why on earth would it run out of memory? Maybe because of the dual boot? But I'd think they'd account for that.
should I expand the volume? That just seemed a little dangerous, and hopefully unnecessary.
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Feb 16, 2013
I don't know if Windows 8 no longer includes this or I somehow check the checkbox to never show this message again. However when ever I go to delete a file it automatically move to the recycle bin without asking me if i'm sure. I'm pretty sure windows 7 used to do that, and I don't remember checking the check box in Windows 8.
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Aug 27, 2014
A couple months ago, my laptop stopped giving me a low battery warning. It would just die when the battery was too low. This wasn't a big deal a couple months ago because I was on summer vacation, but now that school is in session, I will lose my notes and homework without much chance to revive. I have tried adjusting the warning levels in the advanced power settings, but that did nothing.
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May 9, 2014
"The maximum file size for session "Circular Kernel Context Logger" has been reached. As a result, events might be lost (not logged) to file "C:Windowssystem32WDILogFilesBootCKCL.etl". The maximum files size is currently set to 104857600 bytes."
"Session "Circular Kernel Context Logger" stopped due to the following error: 0xC0000188"
These two messages went away for awhile and now the're are back. How to make them go away? I don't think I did anything with tracing to make this happen?! I know I should make a pledge to never look at the Event Log but...every once in awhile I uncover something that can be fixed. I have Googled the messages but don't seem to be able to find any real solution. I tried deleting the .etl file but it fills up on the next boot.
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Nov 9, 2013
My 12 month old Win 8 64 bit self-build pc has been very stable and as yet, no BSODs.
I want to update /upgrade to Win 8.1 (I have also acquired the ISO) and have managed to execute a File History to my Samsung USB3 1TB ext HDD as a safeguard in preparation. I would prefer to update via the Store to avoid having to reinstall all my programmes
However the File History event log is indicating yellow warning signs and Code 204 errors. Detail states: "Unusual condition was encountered during finalisation of back up cycle for configuration". I am concerned therefore that this might prevent me properly doing a File History recovery should I need to. Researching elsewhere indicates that 204 errors result from corrupted system files.
I have checked the Ext HDD which has the File History folder (12.5 GB) and all my files seem to have been copied OK.
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Jul 10, 2014
I get this message on startup of Windows 8, before the login screen. Dunno if its from a virus or malware.
[URL]
Clicking OK on that brings up the login screen and I can log into Windows fine. But whether or not i log in or wait at the message, the computer will restart. I get about 2 minutes before it restarts.
[URL]
-I have done a full scan of all partitions with Kaspersky Rescue Disc 10. Found no viruses.
-Have enabled legacy boot menu policy so can boot into safe mode by pressing F8. Message still appears and computer still restarts.
-Unable to Refresh PC, due to drive being locked.
-Unable to Reset PC, due to a required partition is missing.
-I have uninstalled the graphics driver while in safe mode.
-I have done chkdsk, found no errors.
-System Restore Failed.
-Cannot do a sfc scan, due to Windows Resource Protection could not start the repair service. (Running from Windows 8 disc)
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Jan 30, 2013
I have a system with about 50 users on it I need to be able to message them all a warning when im going to reboot and other things but the new task manager don't seem to allow me to select more then one at a time
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Feb 22, 2013
Whenever I boot my PC, explorer.exe suddenly pops out a message with no message on it. What is this error? For more detail about the "Message" that I am talking about, check the attachment....
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Sep 15, 2014
My 32 bit Enterprise install was fine before lunch. I shut it down and then rebooted some while later and find that every click I do on IE gives this warning. Malware ? I can't find anything and so I thought that restoring to a previous disk image would resolve it for sure.
It doesn't...
Opening IE and just displaying any of my three home tabs (outlook, Bing and Google) and the warning is still there. I'm at a loss with this one. One to look at again tomorrow I think.
If I accept the warning and say yes nothing happens. But it doesn't go away.
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May 4, 2013
I have a pretty good keyboard at my pc and i am sure that nothing rong with it but some times it just stop working, and the all the lights turn off with no warning, after that, about 1-2 min the keyboard just keeps pressing up to 10 sec the key I press...
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Apr 30, 2013
I have a reallocated sector count warning current 253 worst 252 threshold 63 data 7 status warning.
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Jul 30, 2014
Today I started on do a disk defrag on my wifes computer using defraggler. When I opened the application under "disk health" in yellow said warning. I went to the health tab and shows the HDD temp is green which means within the allowable number but what can I do to give me more information on why I am getting this message?
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Feb 7, 2013
I've been getting this single warning since the very first boot after a clean install of Windows 8 Pro. This is the only warning I get along with 19 informationals that are easy to understand and logical.
Event ID 1530, User Profiles Services
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.
DETAIL - 1 user registry handles leaked from RegistryUserS-1-5-21-4208045085-1828888239-1443801484-1001:
Process 1028 (DeviceHarddiskVolume2WindowsSystem32svchost.exe) has opened key REGISTRYUSERS-
1-5-21-4208045085-1828888239-1443801484-1001SoftwareMicrosoftWindowsCurrentVersionUninstall
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