Sudden Computer Lockups While Playing Games
Jun 25, 2014
I've recently bought a computer which has has Windows 8.1 installed on it from the very beginning--had it for about 3-4 weeks by now. Everything off-games works great. 'Net runs smooth, boots up very well, etc. This is also a computer meant to play/run all sorts of games--it was benchmarked a bit higher than the average gaming computer.
This is the exact PC that I have, without any custom changes. And it is also the place I got it from with a warranty--you can also find the computer's more detailed specs in the link: CybertronPC Beast II TGM1214A Gaming PC - AMD FX-9590 4.70GHz, 32GB DDR3, 2TB HDD, DVDRW, 3GB GeForce GTX780, Liquid Cooled, Front Fan Control Panel, WiFi, Windows 8.1 at TigerDirect.com
My Problem: I noticed my problem happening when I have tried to play various games--Neverwinter Nights 2 (even though it is old, I think it still applies), Elderscrolls Online, The Secret World, WoW, Saints Row 4 (their newest one), The Forest (an alpha game on Steam) and some various others in between--some have less problems than others, however for the most recent one, I was playing Saints Row 4, and it completely froze the computer; I could not even use CTRL + ALT + Delete to get out of the game, so I was forced to press the Restart Button to restart the system.
*It is also worthy of note, that some games have less crashes than others. For example, NWN2 does not crash as often since I optimized it's settings and put it in compatibility mode. But sometimes it will flash black, then go back to the game screen, black again, etc.--it does this about 3-4 times before erroring and saying it needs to close, but that I can live with. I just wish to fix the complete lock-up freezes that make me restart my computer.
Most times I get these freezes, on the various ones I play, I get this warning in the Event Viewer, timed JUST before the freeze:
"A pointer device did not report a required angular physical range." - Event 259, Win32k (Win32k) (Warning)
+ System - Provider [ Name] Win32k - EventID 259 [ Qualifiers] 32768 Level 3 Task 0 Keywords 0x80000000000000 - TimeCreated [ SystemTime] 2014-06-25T09:29:29.551083000Z EventRecordID 4414 Channel System Computer Zach-PC Security
- EventData 00000000010000000000000003010080000000000000000000000000000000000000000000000000
Binary data:
In Words
0000: 00000000 00000001 00000000 80000103
0010: 00000000 00000000 00000000 00000000
0020: 00000000 00000000
In Bytes
0000: 00 00 00 00 01 00 00 00 ........
0008: 00 00 00 00 03 01 00 80 .......
0010: 00 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........
I was thinking that the recent graphics card drivers may have something to do with something, however I'm uncertain. My mouse or keyboard could be the problem, however I have used the keyboard and mouse that the computer had originally came with, so I am unsure why that would be an issue--however I did try switching out the plugs into other USBs, switching keyboards, switching mice, etc. I also have a flatscreen TV-monitor which is a Samsung, however I switched out an old monitor that died on me, but it had been doing the same thing before the switch as well.
I'm very unsure what to do at this point--I can play my games, but there are various interruptions (randomly) throughout play that make me regret getting this computer (I had a Windows 7 that ran 99% of my games, without any sort of problems; and the Windows 7 wasn't even geared to the teeth like this one is.) I have also attempted to run these games in Windows XP/etc compatability modes, to no avail.
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Dec 13, 2013
I recently installed Windows 8 64 bit from Windows 7 32 bit. I never had any problems really with the windows 7 32 bit but since upgrading to Windows 8 64 bit I am having this odd problem. I am a gamer, I have Steam with lots of games and so I play one then play another and another then I go to start a game (It isn't the same game) and the computer resets and does its thing. I have made sure all my drivers are up to date as I have heard that that can be the problem.
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Aug 6, 2014
ALT-TAB is not working when I am playing online games (Crossfire -develop by SmileGate/Neowiz) and Steam-DOTA2. I just experience it when I upgrade from Windows 8 to Windows 8.1. Is there a workaround on this? I don't want to go back to Windows 7 or 8
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Jul 6, 2013
Recently my computers sound has all of a sudden stop, this forced to go back to my usless piece of junk toshiba satellite, when i click the volume button i can see the green bar go up and down when a video is playing showing that the sound works but when i plug in headphones nothing, and its a fairly new desktop inspiron 660 bought in december, i already tried downloading different drivers and installing, i also did this off the drivers and utilities disk and still nothing.
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May 9, 2014
Having some BSOD since i installed Windows 8.1
*first BSOD, when i was playing Battlefield 4 Online
*second bsod I'm playing War of Mercenaries (in facebook)
*third bsod I'm playing War of Mercenaries (in facebook).
and some random bsod.
I attached the SF_Diagnostic_Tool SF_09-05-2014 in the attachment.
Speccy:
[URL]
MiniToolBox:
Code: MiniToolBox by Farbar Version: 23-01-2014Ran by Bryan (administrator) on 09-05-2014 at 19:17:54Running from "C:UsersBryanDownloads"Microsoft Windows 8.1 Pro (X64)Boot Mode: Normal***************************************************************************========================= Event log errors: ===============================Application errors:==================Error: (05/09/2014 07:13:56 PM) (Source: Application Hang) (User: )Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.Process ID: e54Start Time: 01cf6b770ef6b5ffTermination Time: 4294967295Application Path:
[code].....
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Nov 24, 2012
I have a MSI 780dxr w/ a i7 and an Nvidia 570m (3gig) and playing some games the rig just shuts off. The fan is working like it always did before I upgraded from 7 to 8, and the turbo boost for the fan works as well
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Sep 15, 2014
Keep getting BSOD when playing games like CS GO or CoD Ghosts.
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Aug 16, 2014
whenever I'm playing a game it'll randomly freeze for a couple seconds and buzz/loop the current sound through my speakers. Sometimes it won't recover and I'll have to shut off my computer manually. Sometimes after a long freeze it will say Display driver crashed but recovered, I've tried updating my drivers multiple times but nothing. I'm honestly not that computer savy, I've cleaned my computer multiple times and clean started it. Works for a bit but then right back at it. It could be that my graphics card isn't strong enough for the games I play? Doubtful but I'm not sure, especially since I turn down all the graphics. It usually only occurs if I'm playing a game and have a tab open or something. Also did a computer info scan that I'll attach.
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Aug 5, 2014
I've been getting a BSOD on and off for a long time now. I got one everyday for a couple days and haven't had one since, but I got one today so I've decided I need to fix this. I know this is a Windows 8
MSI GE70 laptop
Windows 7
Intel Core i7-4700 CPU @2.40 GHz 12 Gb RAM
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Jun 9, 2014
Recently my PC has been getting BSOD while playing games and even once on Boot?
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Dec 22, 2013
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
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Aug 8, 2014
I have a problem with my machine I've been battling for months now. It will just randomly restart and I could be doing anything. It has happened when browsing the web, playing games, and even when the motherboard logo shows up during startup.
It never seems to crash when running Prime95 or OCCT stress tests. What I've done:
Hardware
-Re-installed windows twice
-Purchased new motherboard
-Purchased new CPU cooler (from air into liquid)
-Purchased new GPU (HD7950 to GTX780)
-Purchased SSD
-Monitoring software showed PSU 12v rail running at 10.8v when stressed. Checked 4 pin molex connector with voltmeter and it measured 12.2v and it dropped to 12.1v under stress.
-Changed the case, thought it was a short circuit somewhere.
Software
-Run multiple stress tests which did not cause a crash.
-Ran Prime95 and Battlefield 4 at the same time. No crash
-Updated GPU drivers
-Updated motherboard drivers
-Can't update BIOS, scared computer will restart during the flash. My motherboard revision is 1.01 and
-I've run memtest for 5 hours, but I should do it again
Sometimes, instead of a restart, my display will turn off and any sound playing will begin to loop. PC will be unresponsive. CPU temps reach only about 35 degrees under full load.
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Jun 18, 2014
im getting an issue when im playing games. or any games the computer completely crash or sometimes freeze i get white screen so what to do ?
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Jun 8, 2014
Processor: AMD FX-8350 CPU (8x 4.00GHz/8MB L2 Cache)
PowerDrive Level 1 - Up to 10% Overclocking
Memory: 16 GB [4 GB X4] DDR3-1600 Memory Module - G.Skill Ripjaws X
Video card: NVIDIA GeForce GTX 650 - 2GB - EVGA Superclocked - Core: 1202MHz
motherboard: Gigabyte GA-970A-UD3 -- AMD 970
Had this computer since jan 2013 custom built from ibuypower and been having this problem since i got it. At first only got bsod from playing steam games like dead island after 30-60mins. Now i may get them about 2 times a month from just casual use. Bsod are usually different (irql not less or equal, system service exception) but always same driver fault which is ntoskrnl.exe.
I have swaped the graphics card with a similar one, no difference.
I have done 1 memtest for about 12 hours with 3 passes no errors.
I posted the latest minidump...
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Sep 15, 2014
I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I have looked through the logs some, but I don't really understand what I'm looking at.
Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?
System info:
i5 4690k @ 4.2 GHz
PowerColor AMD Radeon R9 290 PCs+ 4 GB
Gigabyte Z97N-Gaming 5
Kingstone Fury 2x4 GB DDR3-1866
Samsung 840 EVO 500 GB SSD
Seagate Barracuda 3 TB 7200 RPM HDD
Silverstone SST-SX600G PSU (600W, 80+ Gold)
Other things I've done:
-Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C
-Run Memtest86+ for 10 passes - no errors
Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven)
Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing
Update motherboard and GPU BIOS
Update drivers to most current manually
The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.
Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.
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Jul 7, 2014
Since I got the old gpu (AMD Radeon 6950) and the new power supply (700 watt) from my brother I have been having these problems. Diablo 3 had some fps drops while engaging a big wave of enemies and sometimes my computer had some problems that programs weren't responding.
I actually wanted to upgrade my computer for a while and was hoping to fix some of my problems I have been getting (Maybe the gpu was having some problems, because of age?).
So I got the: NVIDIA Geforce GTX 760 (MSI), a new motherboard : ASRock B75 Pro3-M (CPUSocket), a new RAM: 8,00GB Dual-Channel DDR3 @ 665MHz and a new Hard Drive: 932GB Seagate ST1000DM003-1CH162 (SATA).
I kept my CPU: Intel Core i7 2600 @ 3.40GHz and my power supply: corsair cx750.
Since I have been using this build, my computer kept these problems and it has become even worse after 1-2 months. My league of legends started having really bad problems with having major fps drops to the 0-30 fps, sometimes it froze for a couple of seconds. I have been checking my temp for so far, because it's getting pretty warm in my room, but it never has been to a dangerous lvl and it got checked by some of my friends that have some knowledge about it, the highest my CPU got was about 60 degrees. I have tried to reinstall the client, but nothing worked.
I started playing World of warcraft aswell since a week ago and it was impossible for me to play. Fps keeps dropping from the 95 to 0-20. I noticed though when someone lvled up or someone joined somehow that's the point where it freezes.
I reupdated my drivers from my cpu, gpu, motherboard, etc. I have run benchmarks what seems to be completely fine and it ran smoothly. Since I got my new upgrades I did get Windows 8.1 Pro 64-bit. And I have been running tests that burden my computer.
[code].....
Programs I have open while playing games: imgur: the simple image sharer
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Jun 30, 2014
So, my computer has been getting the BSOD lately for the past month or so. I get at least one BSOD everyday and sometimes two or three of them. From 12 am to now, I have gotten the BSOD three times. It happens when I play games too, but I don't think the games are the cause of the BSODs because they occur even when I'm not playing. I play CS: GO and Borderlands 2 if that will work. The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors and then BlueScreenView says it has something to do with ntoskrnl.exe. I have attached the ZIP file that the SF Diagnostic Tool recommends.
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Apr 16, 2014
My laptop is about 2 months old now and when ever I play games I usually get a BSOD crash within half to an hour every time. I personally have no clue how to fix these problems or read a dumb file correctly.
I have added an attachment with my latest crash logs
I used option 2 tool as well for bsod
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Jun 29, 2014
I have recently gotten a few BSODs while using Windows 7 Home, so I decided to upgraded to Windows 8.1 Pro, I did a clean install and formatted my hard drive during the installation process hoping that it will solve maybe some drive related issues that was causing some of my BSODs.
After installing I am still getting BSODs, it's fine when I play certain games or browsing the net, but when I play one particular game so far on both Windows 7 and 8 it crashes and I get a BSOD, the most recent one I got while playing the game was BAD POOL HEADER with 0x00000019, the BSOD before this one was when I was livestreaming to check if the BSODs are gone that I was experiencing while using Windows 7. I checked the event logs and I kept getting errors about DeviceSetupManager with the code 0x80072EFD on both crashes.
I Googled the code and it says it's something about Windows update error or could be caused by virus. I'm not exactly sure how to fix either of these, I ran Malwarebytes to see if it can pick up anything, but it's clean, I'm using Windows Defender.
I'm also not too sure if it's hardware related since I get BSODs on both operating systems, even though I get completely different codes, BSOD and errors to what I have been getting with Windows 7. But when I was on Windows 7, I was on sevenforums trying to work out what is causing the BSODs and I have done a few things such as:
- running memtest86 for 24 hours and it found no errors
- ran disk check and then system file checker in the command prompt which was 100%.
- ran seatools and that had no errors
- ran driver verifier for 24 hours to try and cause a BSOD, but didn't cause any.
- ran 3 different benchmark tests to see if it's the Graphics card or any overheating issue and it was fine.
- Opened up my case to have a look around, cleared any dusts, reconnected the wires and re-seated the RAM.
- downloaded and installed the latest drivers
But here's the 2 minidumps that I've gotten since the Windows upgrade if any one could take a look at them for me to point me into the right direction to fixing this issue or to figure out if it's either software/drivers or hardware related.
Minidumps: SF_30-06-2014.zip
**Specs**
CPU: intel i7 3770k
GPU: NVIDIA GeForce GTX 660 Ti
PSU: Corsair AX850
RAM: 4x Corsair Vengeance 4GB (16GB)
MOBO: Sabertooth Z77
HD: Seagate Barracuda 2TB
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Sep 15, 2014
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
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Sep 9, 2013
I have had my windows 8 laptop for bout 2-3 months and ever since I brought it I have had troubles with my games and apps staying open.
When I am playing games, not sure why but every now and then when I start moving the mouse around it minimizes the game and takes me back to the desktop.
This can happen 15 times in a few minutes what it is to turn it off. I would like to play games without it flicking back to the desktop every 2 seconds.
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Aug 5, 2014
My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to ntoskrnl.exe and ntkrnlmp.exe when i look in "whocrashed"
I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest).
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Sep 15, 2014
I got a brand-new X1 Carbon ThinkPad about a week ago, and I have been experiencing various BSODs, which I have uploaded the minidump files of here.
They have varied from the IRQL_NOT_LESS_OR_EQUAL error to KMODE_EXCEPTION_NOT_HANDLED. I thought that the problem was related to my graphics card (it still very well may be), so I removed and redownloaded the graphics driver, but to no avail; the BSODs still occurred. The only thing that the various BSODs have in common is that one of the red highlighted files in BlueScreenView is always ntoskrnl.exe.
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Jun 18, 2014
I'm having major issues with my GPU while playing games on my MSI GT60 0ND. I've tried several different drivers, from the one that came with the computer when I bought it, the one I could download from MSI's own webpage, to the newest from Nvidia. I was wondering whether you could see something in the dump files that could indicate the source of the problem.
The problem started about a year after the buy (which coincidentally was when the warranty ran out). It started out with a few BSOD's from time to time (video_tdr_failure - nvlddmkm.sys), and has now progressed to the point where the computer will BSOD shortly after playing. The problem started after I upgraded to Windows 8.1, but still persists now that I've downgraded back to 8, although it seemed like the problem was gone for a few days. The last BSOD happened while playing Hearthstone, after about half an hour of playing (which is longer than it usually takes).
Is this a software-related problem, or is the GPU simply shot?
Computer specs :
Computer: MSI GT60
CPU: Intel Core i7-3630QM
Graphics Card: Nvidia GeForce GTX 675M / 2GB GDDR5
Ram: DDRIII 12GB (4GB * 3)
HDD: 750GB 7200RPM
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Dec 30, 2013
When playing games on my laptop, i've been getting warnings that the game (Chivalry and Red Orchestra 2) Use to much memory and should be shut down. I have a Intel HD 4000 graphics and a Nvidia 720m cards in my laptop. Also with 8 GB's of RAM.
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Apr 10, 2014
I recently bought this PC. I use it mostly for surfing, video streaming, light online gaming.
At first I encounter the BSOD while playing League of Legends with medium settings. I get these:
IRQL_NOT_LESS_THAN_EQUAL
WHEA Error
(Chronological narration)
It only occurred first if and only if I was playing, so I thought it was a compatibility prob so I just quit. But when I played this game Dragon Nest it too BSOD's or just plain PC crash. So I thought ok I cant play these 2 games. BUT when it happened too in Dota2, I think that's too much of a coincidence. Now my PC just random crashes and I really dont know why.
PC specs:
Core i3-3240
Geforce GT420
4g ram
Windows 8 64bit
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Sep 15, 2014
I'm creating this topic to request the evaluation of crash dump. It usually happens after 15 or 30 minutes playing without problem and not in all games. My computer is new, about 1 month.
I am Brazilian and I used google translator to translate some of the files generated by sf diagnostics. Were partially translated (I kept the original files created in my native language Portuguese Brazil too.)
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Feb 27, 2014
Been trying to deal with a BSOD problem that resulted from KERNEL_CHECK_SECURITY_FAILURE (or something along those lines). I did some research and got it could be the RAM, HDD, or Drivers.
Scanning the RAM for 16 hours gave me two errors on test 10, passes 1 & 9. Testing the sticks individually found nothing, testing both slots found nothing. I can only assume those were false positives.
Next, I tried driver verifier. Boom. Instant crashes. Now, disabling it, I have the minidump file. Which driver is causing this problem?
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May 23, 2014
My laptop Acer Aspire 4752g has been crashing many times, I've updated my Intel HD 3000 and NVIDIA Geforce 630M Drivers so far nothing has changed. Crashes will happen after playing 20-30 mins when playing Napoleon Total War (Medium Settings using NVIDIA) and on Royal Revolt 2 (I'm not sure if it is using Integrated or nvidia) ,But sometimes i can play Royal Revolt 2 without crashing. I've received all the latest updates from Windows Update but still this is happening.
I've also tried changing the slot position of my Ram and still BSOD. I already cleaned the fan using canned air and re apply thermal grease(Deepcool Z9) with tutorials on youtube and other websites but still BSOD. Seems like a driver fault but i can't detect what cause it. I'm Using windows 8.1 x64bit before i have windows 7 but due to multiple bsod i decided to upgrade to 8.1, check this dump files ...
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Aug 4, 2014
My computer would randomly restart very rarely. Today it started happening frequently and saying there is a problem with your PC. I figured enough out on how to get the Memory Dumps so here is a link to those. Currently running windows 8 pro.
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Sep 15, 2014
Recently I upgraded my pc,i changed everything but the graphic cart. So far so good. I did format and installed win 7 x32 bit first. All worked fine till i started playing games.Then while in games i would get bsod,tried 2-3 games all with the same result. So I started stress testing my hardware.furmark,occt,prime95,hds, all was good. I did format again and installed win 7 x64 now,the problem stayed.Third format i installed win 8,1 not on the ssd on the hdd just to test the problem remains. But now a window pops up that says "display driver stopped responding and has recovered" mostly, it even appeared while i was just browsing.Today after 3 days using win 8,1 i got my first bsod.
I have tried numerous drivers,and various other fixes i saw on the internet no luck.
So here is my SF Diagnostic Tool file : axilleas07.zip
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