Debugging :: BSOD Randomly But Mostly While Playing Games?
Aug 5, 2014
I've been getting a BSOD on and off for a long time now. I got one everyday for a couple days and haven't had one since, but I got one today so I've decided I need to fix this. I know this is a Windows 8
MSI GE70 laptop
Intel Core i7-4700 CPU @2.40 GHz 12 Gb RAM
*first BSOD, when i was playing Battlefield 4 Online
*second bsod I'm playing War of Mercenaries (in facebook)
*third bsod I'm playing War of Mercenaries (in facebook).
and some random bsod.
I attached the SF_Diagnostic_Tool SF_09-05-2014 in the attachment.
Code: MiniToolBox by Farbar Version: 23-01-2014Ran by Bryan (administrator) on 09-05-2014 at 19:17:54Running from "C:UsersBryanDownloads"Microsoft Windows 8.1 Pro (X64)Boot Mode: Normal***************************************************************************========================= Event log errors: ===============================Application errors:==================Error: (05/09/2014 07:13:56 PM) (Source: Application Hang) (User: )Description: The program LiveComm.exe version 17.5.9600.20413 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.Process ID: e54Start Time: 01cf6b770ef6b5ffTermination Time: 4294967295Application Path:
Processor: AMD FX-8350 CPU (8x 4.00GHz/8MB L2 Cache) PowerDrive Level 1 - Up to 10% Overclocking Memory: 16 GB [4 GB X4] DDR3-1600 Memory Module - G.Skill Ripjaws X Video card: NVIDIA GeForce GTX 650 - 2GB - EVGA Superclocked - Core: 1202MHz motherboard: Gigabyte GA-970A-UD3 -- AMD 970
Had this computer since jan 2013 custom built from ibuypower and been having this problem since i got it. At first only got bsod from playing steam games like dead island after 30-60mins. Now i may get them about 2 times a month from just casual use. Bsod are usually different (irql not less or equal, system service exception) but always same driver fault which is ntoskrnl.exe.
I have swaped the graphics card with a similar one, no difference. I have done 1 memtest for about 12 hours with 3 passes no errors.
I am having trouble with system stability playing games. I suspect it's overclock related, but I've fiddled with so many settings and can't get it to stay stable. I have looked through the logs some, but I don't really understand what I'm looking at.
Is there somewhere else I can look for a guide to understanding the info that the SF Diagnostic Tool compiles?
Other things I've done: -Stress test with AIDA-64 - no trouble, can run for hours and hours. Highest CPU temps under stress ~74C -Run Memtest86+ for 10 passes - no errors Run graphics benchmarking/ stress testing with no problems (Furmark, Unigine Valley/ Heaven) Monitor temps on everything - CPU never goes above 75C in stress testing, mostly averages mid 60s during stress testing, low 30s at idle, and 50s gaming. GPU stays very cool, never surpassing 70C even in extended stress testing Update motherboard and GPU BIOS Update drivers to most current manually
The BSOD problem occurs usually after about an hour or so of gaming, sometimes less. I never get a BSOD with a message, just a stutter, then blue screen usually with a buzz coming through the speakers, then a forced restart. I can reproduce it if I run AIDA-64 and add in GPU stress test along with all the others or even if I run AIDA 64 with regular stress test and the run something like Unigine Heaven concurrently. Doing that usually produces the crash within several minutes. Event logs from the restarts always show error 0x124.
Another (unrelated I think) problem I recently had was with high latency producing audio stutter (usually with music, not noticed during gaming). I fixed this when I was going through all my drivers and updating. It seems like it was a problem with my NIC driver.
So, my computer has been getting the BSOD lately for the past month or so. I get at least one BSOD everyday and sometimes two or three of them. From 12 am to now, I have gotten the BSOD three times. It happens when I play games too, but I don't think the games are the cause of the BSODs because they occur even when I'm not playing. I play CS: GO and Borderlands 2 if that will work. The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors and then BlueScreenView says it has something to do with ntoskrnl.exe. I have attached the ZIP file that the SF Diagnostic Tool recommends.
My laptop is about 2 months old now and when ever I play games I usually get a BSOD crash within half to an hour every time. I personally have no clue how to fix these problems or read a dumb file correctly.
I have added an attachment with my latest crash logs
I have recently gotten a few BSODs while using Windows 7 Home, so I decided to upgraded to Windows 8.1 Pro, I did a clean install and formatted my hard drive during the installation process hoping that it will solve maybe some drive related issues that was causing some of my BSODs.
After installing I am still getting BSODs, it's fine when I play certain games or browsing the net, but when I play one particular game so far on both Windows 7 and 8 it crashes and I get a BSOD, the most recent one I got while playing the game was BAD POOL HEADER with 0x00000019, the BSOD before this one was when I was livestreaming to check if the BSODs are gone that I was experiencing while using Windows 7. I checked the event logs and I kept getting errors about DeviceSetupManager with the code 0x80072EFD on both crashes.
I Googled the code and it says it's something about Windows update error or could be caused by virus. I'm not exactly sure how to fix either of these, I ran Malwarebytes to see if it can pick up anything, but it's clean, I'm using Windows Defender.
I'm also not too sure if it's hardware related since I get BSODs on both operating systems, even though I get completely different codes, BSOD and errors to what I have been getting with Windows 7. But when I was on Windows 7, I was on sevenforums trying to work out what is causing the BSODs and I have done a few things such as:
- running memtest86 for 24 hours and it found no errors
- ran disk check and then system file checker in the command prompt which was 100%.
- ran seatools and that had no errors
- ran driver verifier for 24 hours to try and cause a BSOD, but didn't cause any.
- ran 3 different benchmark tests to see if it's the Graphics card or any overheating issue and it was fine.
- Opened up my case to have a look around, cleared any dusts, reconnected the wires and re-seated the RAM.
- downloaded and installed the latest drivers
But here's the 2 minidumps that I've gotten since the Windows upgrade if any one could take a look at them for me to point me into the right direction to fixing this issue or to figure out if it's either software/drivers or hardware related.
My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to ntoskrnl.exe and ntkrnlmp.exe when i look in "whocrashed"
I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest).
I'm having major issues with my GPU while playing games on my MSI GT60 0ND. I've tried several different drivers, from the one that came with the computer when I bought it, the one I could download from MSI's own webpage, to the newest from Nvidia. I was wondering whether you could see something in the dump files that could indicate the source of the problem.
The problem started about a year after the buy (which coincidentally was when the warranty ran out). It started out with a few BSOD's from time to time (video_tdr_failure - nvlddmkm.sys), and has now progressed to the point where the computer will BSOD shortly after playing. The problem started after I upgraded to Windows 8.1, but still persists now that I've downgraded back to 8, although it seemed like the problem was gone for a few days. The last BSOD happened while playing Hearthstone, after about half an hour of playing (which is longer than it usually takes).
Is this a software-related problem, or is the GPU simply shot?
It only occurred first if and only if I was playing, so I thought it was a compatibility prob so I just quit. But when I played this game Dragon Nest it too BSOD's or just plain PC crash. So I thought ok I cant play these 2 games. BUT when it happened too in Dota2, I think that's too much of a coincidence. Now my PC just random crashes and I really dont know why.
PC specs: Core i3-3240 Geforce GT420 4g ram Windows 8 64bit
I'm creating this topic to request the evaluation of crash dump. It usually happens after 15 or 30 minutes playing without problem and not in all games. My computer is new, about 1 month.
I am Brazilian and I used google translator to translate some of the files generated by sf diagnostics. Were partially translated (I kept the original files created in my native language Portuguese Brazil too.)
Been trying to deal with a BSOD problem that resulted from KERNEL_CHECK_SECURITY_FAILURE (or something along those lines). I did some research and got it could be the RAM, HDD, or Drivers.
Scanning the RAM for 16 hours gave me two errors on test 10, passes 1 & 9. Testing the sticks individually found nothing, testing both slots found nothing. I can only assume those were false positives.
Next, I tried driver verifier. Boom. Instant crashes. Now, disabling it, I have the minidump file. Which driver is causing this problem?
My laptop Acer Aspire 4752g has been crashing many times, I've updated my Intel HD 3000 and NVIDIA Geforce 630M Drivers so far nothing has changed. Crashes will happen after playing 20-30 mins when playing Napoleon Total War (Medium Settings using NVIDIA) and on Royal Revolt 2 (I'm not sure if it is using Integrated or nvidia) ,But sometimes i can play Royal Revolt 2 without crashing. I've received all the latest updates from Windows Update but still this is happening.
I've also tried changing the slot position of my Ram and still BSOD. I already cleaned the fan using canned air and re apply thermal grease(Deepcool Z9) with tutorials on youtube and other websites but still BSOD. Seems like a driver fault but i can't detect what cause it. I'm Using windows 8.1 x64bit before i have windows 7 but due to multiple bsod i decided to upgrade to 8.1, check this dump files ...
My computer would randomly restart very rarely. Today it started happening frequently and saying there is a problem with your PC. I figured enough out on how to get the Memory Dumps so here is a link to those. Currently running windows 8 pro.
Recently I upgraded my pc,i changed everything but the graphic cart. So far so good. I did format and installed win 7 x32 bit first. All worked fine till i started playing games.Then while in games i would get bsod,tried 2-3 games all with the same result. So I started stress testing my hardware.furmark,occt,prime95,hds, all was good. I did format again and installed win 7 x64 now,the problem stayed.Third format i installed win 8,1 not on the ssd on the hdd just to test the problem remains. But now a window pops up that says "display driver stopped responding and has recovered" mostly, it even appeared while i was just browsing.Today after 3 days using win 8,1 i got my first bsod.
I have tried numerous drivers,and various other fixes i saw on the internet no luck.
So here is my SF Diagnostic Tool file : axilleas07.zip
I've been encountering random BSOD errors. I uninstalled a few games thinking they could be causing it but the errors have become more frequent since. I followed the instructions on the BSOD posting thread and attached is the information needed.
I have done several installations of Windows 8.1 and I am an average computer user level. The PC is clean and correct, updated drivers and zero waste on my computer. Only Steam Games and downloaded files.
The point is that I can not find the reason for these crashes. Sometimes I do not even blue bug jumps, it just hangs me and I have to trace the RESET button.
I think it happens always or usually watching some video (streaming or video file on my pc) but it has also happened in a game during some cinematic but I think also in the normal course of the game, not sure.
I just bought a new gaming laptop (Asus G750JM) a week ago, 3 days ago it started having BSODs while doing multiple tasks at once like using photoshop and browsing with multiple tabs at the same time, also the first time it happened was while i was playing COD ghosts and now while i was trying to launch Dead space the laptop froze for a minute and then it displayed the BSOD. I have read on other forums that the problem was with the latest Nvidia driver 340.52 so i installed an older driver version from asus support website but i would still get the BSOD, so i installed the latest version again.
whenever I'm playing a game it'll randomly freeze for a couple seconds and buzz/loop the current sound through my speakers. Sometimes it won't recover and I'll have to shut off my computer manually. Sometimes after a long freeze it will say Display driver crashed but recovered, I've tried updating my drivers multiple times but nothing. I'm honestly not that computer savy, I've cleaned my computer multiple times and clean started it. Works for a bit but then right back at it. It could be that my graphics card isn't strong enough for the games I play? Doubtful but I'm not sure, especially since I turn down all the graphics. It usually only occurs if I'm playing a game and have a tab open or something. Also did a computer info scan that I'll attach.
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
I got a brand-new X1 Carbon ThinkPad about a week ago, and I have been experiencing various BSODs, which I have uploaded the minidump files of here.
They have varied from the IRQL_NOT_LESS_OR_EQUAL error to KMODE_EXCEPTION_NOT_HANDLED. I thought that the problem was related to my graphics card (it still very well may be), so I removed and redownloaded the graphics driver, but to no avail; the BSODs still occurred. The only thing that the various BSODs have in common is that one of the red highlighted files in BlueScreenView is always ntoskrnl.exe.
Ive been having some random BSOD`s all pointing to different files, i`ve even had two today (of which i can only give one error code since the other BSOD was all teared up and unreadable) I`ve had one that said:
The other BSOD`s were not legible. Im currently using windows 8 and not 8.1 since i am a gamer and i`ve heard a lot of bad things about 8.1 and gaming so i never upgraded. I`m at a loss of what to do here on a side note i`ve also noticed that some games (usually steam games and particularly a game called Dust: an Elysian tail) keep crashing with the notification:
So, yesterday is the first time this has happened. It has never happened before. The first time it happened yesterday, I Was watching some TV shows online, and then I got the PAGE_FAULT(...) error code.
I tried running my Anti_Malware scanner to see if that could pick something up. It crashed again just as it started.
So I tried Advanced SystemCare. Again, same problem.
And it just keeps happening.
I tried refreshing my computer to see if that would do anything, but it crashed during that too.
I ran the SF Diagnostic program and I have the .DMP files (But I can't seem to upload them. Maybe I'm trying to upload the wrong ones, I don't know.)
Anyway, these are the specs of my system. HP ENVY DV-7 7270CA (less than 8 months old) running Windows 8 (as I wasn't able to update to 8.1. I got the 0x80000004 error, or whatever it was. I can't remember exactly), 8GB DDR3 1600MHz RAM, Intel Core i7 3630QM, NVIDIA GT630M (2GB) GPU, and a 1TB 5400RPM HDD. Don't know what brand, I didn't check.
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
i recently had my power supply die and had to get a new one. Thee new one arrived two days ago and everything seemed to be running fine until i got a BSOD while playing a game and has continued to happen with a few different games. The games include CS:GO, BF4, and dark souls 2. It seems to My most recent crash was a red screen of death.
I am getting a BSOD since one week randomly with the message IRQL_NOT_LESS_OR_EQUAL. BlueScreen Viewer showes me, that it is caused by the driver ntoskrnl.exe. Before I got this BSOD I updated my Windows 8.1 to Windows 8.1.1 . Since this time, this error happens randomly!
My system specs are the following:
Laptop: Asus S400 CA CPU: Intel Core I5 3317 U @ 1,70 GHz Memory: 8 GB Graphics: Intel HD Grpahics 4000 Mainbord: Asustek S400 CA Antivirus: Avast! Internet Security (Version: 140512-0)
Before I got this IRQL_NOT_LESS_OR _EQUAL error I also got the BSOD Driver_Power_State_Failure. I figured out, that it might be the Bluetooth Driver, as buescreenviewer stated the driver causing the error is btfilter.sys.