Debugging :: Unexpected Shutdowns On New Desktop - Event ID 41 / Task 63

Nov 9, 2013

Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.

Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.

Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives

What I personally tried so far and what the technician did :

1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.

2. Updated all drivers and MB and VGA drivers of course.No result.

3. Ran memtest and hard disc check.No problems.

4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.

5. Disabled sleep.No result

6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.

So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).

The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.

I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,

I attach the SF diagnostic folder.

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Debugging :: Kernel Power Event 41 Task 63 - Random Shutdown

Mar 15, 2013

I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.

The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer.

MSI GT70 0ND computer
GTX 675MX vid
16GB DDR3
i7 3630QM

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Debugging :: BSOD Event 41 Task 63 Kernel-Power Random Shutdown

Sep 15, 2014

I bought my laptop about 3 months ago, i got BSOD relating event 41 task 63 kernel power many times and got twice BSOD today.

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Nov 11, 2013

I will be using a browser, or just typing an essay, nothing computer intensive and all of a sudden the computer will black screen and power down, and you can hear the power quickly drain from the computer as everything suddenly stops. I will turn it back and it will seem as if nothing has happened. Attached is the files I got from the SevenForums diagnostic tool.

Notes:
-According to Asus Live Update, Windows Update, and Intel Graphics Driver Update, I'm up to date.
-According to Avast Software Updater, I'm up to date on software (though I know that that only manages some software).
-Specs (just in case): Amazon.com: ASUS A55A-AH51-RD 15.6-Inch LED Laptop ( Red ): Computers & Accessories
-I do run computer intensive things on this dinky laptop (battlefield 3, saints row the third, arkham city, a minecraft server + mysql server at times, etc) and it does not crash (besides low on memory warnings).
-Running Windows 8.1
-Safeboot off (I was going to install linux mint, but decided to wait until the warranty runs out. Didn't feel like going back to turn safeboot back on, so I have to deal with the stupid watermark).

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Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.

Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.

BlueScreenView shows the following confilcts:

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I have looked through my error logs and i seem to have this event that pops up...

Closing a TCP socket with local port number 50513 in process 1008 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.

I have updated my wireless card drivers to the very latest i can obtain. I have even tried plugging in a usb Wireless Belkin adapter and still no joy.

I really want to avoid a full windows reinstall but i cannot carry on like this.

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Jun 23, 2014

My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.

For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.

My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.

Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).

The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?

My computer specs (nothing is overclocked):

i5 3570k @ base clock
Gigabyte Windforce 3X GTX 670 graphics card
Dell U2312HM (main monitor)
Dell P2214H (2nd monitor)
CM Storm "Spawn" mouse
Corsair K70 mechanical keyboard
Corsair TX750M PSU
16GB Corsair Vengeance LP RAM
MSI Z77MA-G45 mATX motherboard
Seagate Barracuda ST2000DM001 2TB HDD
OCZ 120GB Solid 3 SSD

Things I've tried:
1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C.
2. Run Prime95 for about 14 hours with no errors.
3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more?
4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect.
5. Uninstalled my GPU drivers and updated to the latest ones.
6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?

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I've attached a zip of SF Diags folder.

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It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.

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If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

amdacpusrsvc
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Task Category: (100)
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Keywords: Classic

[Code] .....

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PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp

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