Debugging :: Unexpected Shutdowns On New Desktop - Event ID 41 / Task 63
Nov 9, 2013
Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.
Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.
Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives
What I personally tried so far and what the technician did :
1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.
2. Updated all drivers and MB and VGA drivers of course.No result.
3. Ran memtest and hard disc check.No problems.
4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.
5. Disabled sleep.No result
6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.
So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).
The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.
I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,
I attach the SF diagnostic folder.
View 9 Replies
ADVERTISEMENT
Mar 15, 2013
I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.
The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer.
MSI GT70 0ND computer
GTX 675MX vid
16GB DDR3
i7 3630QM
View 9 Replies
View Related
Sep 15, 2014
I bought my laptop about 3 months ago, i got BSOD relating event 41 task 63 kernel power many times and got twice BSOD today.
View 1 Replies
View Related
Nov 11, 2013
I will be using a browser, or just typing an essay, nothing computer intensive and all of a sudden the computer will black screen and power down, and you can hear the power quickly drain from the computer as everything suddenly stops. I will turn it back and it will seem as if nothing has happened. Attached is the files I got from the SevenForums diagnostic tool.
Notes:
-According to Asus Live Update, Windows Update, and Intel Graphics Driver Update, I'm up to date.
-According to Avast Software Updater, I'm up to date on software (though I know that that only manages some software).
-Specs (just in case): Amazon.com: ASUS A55A-AH51-RD 15.6-Inch LED Laptop ( Red ): Computers & Accessories
-I do run computer intensive things on this dinky laptop (battlefield 3, saints row the third, arkham city, a minecraft server + mysql server at times, etc) and it does not crash (besides low on memory warnings).
-Running Windows 8.1
-Safeboot off (I was going to install linux mint, but decided to wait until the warranty runs out. Didn't feel like going back to turn safeboot back on, so I have to deal with the stupid watermark).
View 8 Replies
View Related
Mar 13, 2014
The electricity went out so pc has an unexpected shut down, After the electricity has come, The pc showed this screen and when i pressed F8 it showed me some options for start up that I have tried them all but the problem still exists, I don't have a usb flash drive and my dvd-room is broken.
View 3 Replies
View Related
Feb 13, 2014
this laptop is freezing - requiring a hard reboot - every week or two and I can't seem to determine from the logs where to look.
View 4 Replies
View Related
Oct 13, 2013
For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.
Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.
Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.
BlueScreenView shows the following confilcts:
View 4 Replies
View Related
Jan 9, 2014
I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?
View 2 Replies
View Related
Sep 15, 2014
I have a HP Pavillion PC which is connected to my wireless network due to restrictions in the house. I have been having some issues which i suspect are related. Nearly every day now i either lose wireless connection, even though other devices near by have no issues or my outlook stops sending/receiving. I just get the progress bar and nothing happens. The only way i can solve these issues is by a restart which is starting to get tedious now.
I have looked through my error logs and i seem to have this event that pops up...
Closing a TCP socket with local port number 50513 in process 1008 is taking longer than expected. The local port number may not be available until the close operation is completed. This happens typically due to misbehaving network drivers. Ensure latest updates are installed for Windows and any third-party networking software including NIC drivers, firewalls, or other security products.
I have updated my wireless card drivers to the very latest i can obtain. I have even tried plugging in a usb Wireless Belkin adapter and still no joy.
I really want to avoid a full windows reinstall but i cannot carry on like this.
View 3 Replies
View Related
Jun 23, 2014
My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.
For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.
My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.
Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).
The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0
My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?
My computer specs (nothing is overclocked):
i5 3570k @ base clock
Gigabyte Windforce 3X GTX 670 graphics card
Dell U2312HM (main monitor)
Dell P2214H (2nd monitor)
CM Storm "Spawn" mouse
Corsair K70 mechanical keyboard
Corsair TX750M PSU
16GB Corsair Vengeance LP RAM
MSI Z77MA-G45 mATX motherboard
Seagate Barracuda ST2000DM001 2TB HDD
OCZ 120GB Solid 3 SSD
Things I've tried:
1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C.
2. Run Prime95 for about 14 hours with no errors.
3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more?
4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect.
5. Uninstalled my GPU drivers and updated to the latest ones.
6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?
View 9 Replies
View Related
Apr 18, 2014
"Performance power management features on processor 3 in group 0 are disabled due to a firmware problem. Check with the computer manufacturer for updated firmware."
I've had 180 of these since February! I've tried tonnes of malware cleaning / fixing, driver updates, and sfc fixes, but still getting these usually when gaming.
I've attached a zip of SF Diags folder.
View 4 Replies
View Related
May 26, 2014
Recently I noticed a game that I had been playing had started to stutter and slowdown more than usual, the performance issues were to be expected as the games engine is notorious for being poorly optimized, however these occurrences were fairly rare in comparison to the issues i'm experiencing now.
It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.
Looking through the Event Log I noticed a entry shown as; Kernel-Processor-Power Event ID 37, the text below it shows this; 'The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report' the entry had been generated at '7:56pm' of today, which I found odd, as I believe that's when I started my game.
This had not been the only instance it seems, there were some entries from a few weeks back that show the same thing, however they were few and far in between. It seem I have 3 entries, all from today (12:00am, 3:56pm, 7:56pm) all warnings.
View 8 Replies
View Related
Aug 19, 2014
The description for Event ID 0 from source amdacpusrsvc cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
amdacpusrsvc
acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED
View 1 Replies
View Related
Apr 17, 2014
While playing war thunder on steam my screen went black and i couldn't do anything. I restart my computer and play again it crashes. After one more time i look at my event viewer and find critical error event ID:41. I don't whether its the game or my pc.
View 1 Replies
View Related
Sep 15, 2014
keep getting it logged as an error. I have gone into Adjust Date and TimeInternet Timeand it is set to automatically synchronize with time.windows.com and on a scheduled basis. When I try to update or change the setting I get an error message that an error occurred while windows was synchronizing. I have tried to do a system file check but get the error message that Windows Resource Protection could not perform the requested service or start the Repair Service. I have checked that Windows Modules Installer is set to manual and so I don't know how else I can repair this error 131.
View 6 Replies
View Related
Jun 2, 2014
Heres the log from event viewer:
Log Name: Application
Source: Application Error
Date: 6/2/2014 1:20:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
[Code] .....
Thats the end of the log. I just got this computer back from servicing...
View 2 Replies
View Related
Jun 9, 2014
About once or twice a month, Win 8.1 will spontaneously shut down and require a cold boot. I've never had this happen in 20 years of using other versions of the Win OS. There doesn't appear to be any obvious cause - it's happened during times of no user input or while typing an email or whatever.
View 3 Replies
View Related
Jun 5, 2014
I will try to post a dump file the next chance I have in getting into safe mode. I have an Asus CM6870-CA010S with the NVIDIA GeForce GT 640 card. It has been running like a dream since I got it in April, then I performed the 8.1 update, and innocently updated the drivers. Bad plan. For the past week I've fallen into the labyrinth of uninstalling the card, subsequent iterations of the drivers, clearing registries, performed the "Refresh," all after reading the forums here, on Nvidia's boards, anywhere I can get logical info.
I finally found what I thought was the perfect recipe, uninstalling totally in safe mode, deleting the folders orphaned from uninstalls, cleaning the registry, disabling Window's automatic downloads for drivers and hardware... etc. I had solid uptime for an hour, and I'm not a gamer, and hadn't yet tested my main objectives- Photoshop and Premiere. But HD video was great, and I finally thought I had it licked. Then, black screen. I have no BSODs. The system seems to shut down so fast that it doesn't have time to make dump files, and WhoCrashed.exe keeps pointing to nvlddmkm.sys as the culprit when a dump is made, with either pagefile or IRQL not less or equal errors. I'm so done.
After trying virtually every solid recommendation I can find, I'm about to throw in the towel and either get a whole other brand of graphics card, or take it to the super expensive judgmental hipster repair shop. This post is my last hope, and I'll try to get a dump file the next chance it gives me enough uptime to collect one- and getting into Safe Mode with F8 is seemingly very random.
View 1 Replies
View Related
May 20, 2014
As my machine doesn't support SLAT in HyperV I am using VMlite XP mode to run some 16 bit programs I need. Very occaisionally VMlite hangs on close after it has saved state or shutdown the guest machine.
I go to task manager and click end task on the Workstation GUI and it closes but very occaisionally end task wont closed the program. Sign off wont close the program either and restarting hangs at the blue screen 'restarting' I have to push the reset button on the tower to get the machine to restart.
Is there any hidden way of closing VMlite so I dont have to restart, a sort of hard end task?
View 2 Replies
View Related
Jan 14, 2013
Not sure if this is the right board, but I'm keen on accessing the aforementioned box directly rather going through task manager due to the run as admin check box, but I can't find the file location. I prefer using the run dialog usually to access apps because I could do without extra effort to merely SEARCH for apps. However I can't use it to run apps as admin (at least I've forgotten the line I might have used in vista and 7). Can the aforementioned box be accessed directly?
View 9 Replies
View Related
Feb 8, 2014
I'm troubleshooting a Windows 8.1 HTPC (ASrock Vision 3D 252B) that sometimes starts up on his own.
Unexpected power on seem to be periodical, but checking scheduler, registry and BIOS, there's no scheduled power on.
It's connected to a SmartTV via HDMI, but unexpected power on happen also when SmartTV is off, so I think this is not a cause.
This computer is often powered on via WoL but, if there's no stange packets coming, i think this is not a cause, too.
I've just been disabling RTC Wake Up in BIOS, I have no idea what this feature is.
View 2 Replies
View Related
Apr 19, 2013
My Windows 8 computer keeps telling me that there was an unexpected error when ever I hibernate my computer and restart it, but if i shut it down and restart i don't get the error.
Here's the dump file : [URL] .......
View 9 Replies
View Related
Feb 7, 2012
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
View 3 Replies
View Related
Aug 24, 2014
What the task "CreateObjectTask" is coming from? I can't find it anywhere.
[URL] ....
View 2 Replies
View Related
Jan 19, 2013
I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card.
This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.
The crash dump file appears in c:/windows/minidump
PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp
View 5 Replies
View Related
May 3, 2013
As the title says, I'm getting a box saying "An unexpected error has occurred" whenever I try and access the properties window for my ethernet adapter. An unexpected power outage earlier in the day rendered my Windows 8 installation half messed up, leaving most of my drivers corrupt, so I had to attempt a refresh today, which solved most of my problems.
Unfortunately others like this have been cropping up since the refresh. I've looked for other possible solutions to this problem, and none have worked so far. Re-registering DLL files solved nothing, a system file check didn't do anything, and making sure I was in the correct user groups didn't solve anything either.
View 3 Replies
View Related
Aug 11, 2014
I've been experiencing BSOD for the past week, at first I thought it was my faulty HDD but I took it out and re install windows 8 but it seems to reoccur again.
View 9 Replies
View Related
Jun 4, 2014
My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.
I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?
If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.
This computer is only about 2 months old, so these entries can't be too old.
When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?
I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.
View 4 Replies
View Related
Oct 24, 2013
I think I got this Event Log error after I upgraded to 8.1 but I' not sure. Anyway, when I go to event viewer I get a message that says "One or more logs in the query have errors" and then is says the Log that it cannot find is "Microsoft-Windows-DxpTaskRingtone/Analytic". I have looked and the log does not exist and OF COURSE when I try to cheat the system and create the log it does not like the "/" in the name! What the heck is going on and how I can tell Windows 8.1 to create the log.
View 9 Replies
View Related
Mar 8, 2013
It has been a long, long time since I have wanted to clear the event log and that was under Windows 7. I would like to clear the log under Windows 8 but can find no way to do it. It seems like I remember using 'Clear Log' under Actions but that doesn't seem to be there in Windows 8.
View 5 Replies
View Related
Oct 27, 2013
I recently upgraded to Windows 8.1 from Windows 8 and started getting a whole bunch of Event Log Errors. Today I downloaded and installed new drivers for Windows 8.1 that were posted on the ASRock site dated 10/25/2013. Much to my surprise the new drivers actually made most of the Event Log Errors go away - at least for now!
The first one is the Event ID 257, Defrag Error. I did a fresh install of Windows 8 and let it setup the SSD with the three partitions - Recover Partition, EFI System Partition and the Windows 8 Partition. I use Acronis 2013 to back up the SSD on a regular basis! For some reason Windows 8.1 wants to Defrag a partition on the SSD? What do I have to change to make the Event Log Error stop. What have I done to cause the problem?
The second one is the Event ID 10016, DistributedCom Error. I have Googled/Binged and have come up with what appears to be, at least for a novice, convoluted procedures to fix. Is there a real straight forward detailed instruction on how to go about changing whatever it is that needs to be changed to fix the error. Again, what did I do to the system to make this error happen?
I'm real close to a system that might be Event Log Error free (at least for a moment) if that is possible.
View 9 Replies
View Related