Debugging :: Dell Inspiron 7537 Running Windows 8 64bit - Unexpected Shut Down?

Jan 9, 2014

I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?

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Dell :: Inspiron 15 7537 Crashed By Itself?

Jul 17, 2014

My dell Inspiron 15 7537 crashed by itself yesterday.

It wants to restart and repair itself but every time it does it fails and tries again.

What should/can I do to repair it?

Or should I just try to install windows 8 again? And how do I do that?

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Multiple Partitions On Dell Inspiron 15 7537 Laptop - Which One To Delete

Feb 3, 2014

I just bought a new Dell Inspiron 15 7537 laptop and have noticed that the hard drive has 6 partitions on it. 2 OEM partitions (one 40mb and one 8gb), 2 recovery partitions (one 490mb and one 7.8gb), 1 EFI system partition and 1 primary partition. I am unsure which one is useful and which one I can safely delete. Also, all of them except for the primary partition are 100% free (nothing on them at all!) . Also, I am unable to right click on any of the partitions besides the main one (C.

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Network / Sharing :: Network Keeps Dropping Out On Dell Inspiron 15 7537?

Jul 31, 2014

I have windows 8.1 installed on my Dell Inspiron 15 7537 and use a TP-link TD-W8960N modem. Every once in a while (once or twice a day, sometimes more) the laptop would lose connection with the router. When I click on the network icon down at the bottom right hand corner of the screen to try and reconnect, my network would not be there.

This is what the network pop-up looks like when I'm connected. When the laptop drops out, then my network is not shown, only my neighbours one (westham).

When the computer (I have tested 2 different modems and continue to get drop outs so it's definitely the computer) loses connection, I then click troubleshoot and I see that it "resets network adapter" and then my wifi is somehow found again and it automatically reconnects. Sometimes this troubleshooting does not work though.

Now before you tell me to check if I have the latest driver installed, I have checked several times with the dell website and it IS up to date.

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Shut Down Dell Inspiron - Screen Goes Off But Lights Stay On For About Three Minutes

May 17, 2013

My dell inspiron 15r 5521 when it shuts down it'd screen goes off but the lights stay on for about three minutes when the screen has gone off the only way to completely get the lights to go off is to hold down the power button for like ten seconds I know it's not good for it but sometimes when I'm in a hurry I have to this computer is like three weeks old so what's wrong with it also how do I keep wifi on when closing the lid is there a registry hack for that? And what is fast boot ....

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Dell :: WiFi And Bluetooth Not Working In Inspiron N4010 On Windows 7 64bit

Jan 9, 2014

Since past few days WiFi is not working on my Inspiron N4010 laptop. I am able to connect to internet through LAN cable but with wifi it keeps showing the yellow symbol in the network icon in system tray.

And For Bluetooth , the icon is not getting displayed in the system tray. Even If I am trying to start it with BTTray.exe it still doesnt work. And Bluetooth adapter is off, how to make the adapter on.

I tried installing the latest drivers of network .....

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Setup Installation :: Windows 8 64bit Won't Install On 32bit Vista Dell Inspiron 531

Aug 19, 2013

I have been given a dell inspiron 531 with 64 bit AMD processor, running 32 bit vista home basic, that has responded well to RAM upgrade to 4GB.

I want to install 64 bit win 8 pro media centre which I have on an original MS CD. either over current vista or on separate partition as dual boot.

For some reason the dell wont read the MS win 8 64 disk (or any other original MS OS disks I have (vista-32/7-64/8-32)) but reads pretty much everything else (DVD's excepted as currently has no DVD reading software.)..either through explorer or during boot..it is not only original ms discs that are a problem as dell won't read Windows 8-64 enterprise trial iso I burned myself either.

I have tried turning off security software (MS security essentials/MS firewall)..no change.

CD's all read fine via explorer on my lightly hopped up HP tx1340ea running win 8-64 pro media centre.

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Dell :: Inspiron 660S Running Windows 8 - No DVD / CD Drive Detected

Feb 16, 2013

I just upgraded my Dell to windows 8 because I just recently bought my computer and at the time windows 8 was not out yet.  I've upgraded my computer and I have no DVD/CD drive detected.  I cannot use my CD/DVD drive on my computer at all.  Nothing is showing up, what's up with that?  This is the drive that came with my computer so why can't I use it?  I put a CD/DVD into it and nothing happens.  I go into my computer and there is absolutely no CD/DVD drive detected.  What do I do now?  I need my CD/DVD drive to work. What I can do to make it work?  Again, this is a new computer Inspirion 660S now running windows 8. 

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Setup Installation :: Resetting Or Refreshing Dell Inspiron 2013 64bit Laptop?

Aug 5, 2014

My laptop (Dell Inspiron 2013 64-bit) was playing up today and instead of restarting it, I foolishly clicked on the option to "refresh the pc". i know this would remove all my current programs. I decided then to do a System Restore. Now, all my programs are back, however, the majority of my programs such Firefox, Microsoft Office and such will not even open! I would just like to know if there is anyway to get these programs running again without having to reinstall them all? Furthermore, would I need to reset or refresh my pc as I can not uninstall old programs via Control Panel?

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Dell Inspiron Running Windows 8 - No Boot Device Found / Checking Media Fail

Apr 3, 2014

My (12-year-old) son's computer won't boot. It's a Dell Inspiron 17" running Windows 8, bought from Costco in July 2013. When I turn it on, Dell logo comes on and then in upper left it says "Checking Media [fail]", then "checking media" again, then "No Boot Device Found. Press any key to reboot the machine". I insert a USB recovery drive (it was made for my Toshiba that runs Windows 8.1, but it should work anyway, right?).

I choose US keyboard layout and it then opens into Recovery Environment. I choose Troubleshoot → Refresh Your PC. Message appears "The drive where Windows is installed is locked. Unlock the drive and try again." I go to Troubleshoot → Startup Repair, which runs and then says "Startup Repair couldn't repair your PC." I then go back to Troubleshoot → Command Prompt and run chkdsk on Windows drive (c). It says "Windows has checked the file system and found no problems." Dell would probably tell me it's a hard drive failure and tell me to buy another one.

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Dell :: Inspiron 660s Desktop Running Win 8 - How To Create Copy Of Factory Image

Mar 10, 2013

I have a Dell Inspiron 660s desktop running Win 8.  How large of a USB Flash Drive do I need to create a copy of the factory image?  How large of a USB Flash Drive do I need to create a copy of the pre-installed applications, drivers and utilities?  The only apps I have are the standard ones that come with the 660s running Win 8.  Using Dell Backup & Recovery (Pro or Premium), I created a system backup on an external hard drive.   This resulted in my external hard drive being partitioned into DBR_Master (F), which used 31.5 GB of the 1TB hard drive; and, DBR_Boot (G), using 23.6 MB.  What is DBR_Master (F) all about?  What is DBR_Boot (G) all about?  In the event of an OS crash, will I be able to re-boot from the external hard drive?  How often is it recommended to do a full system backup? 

Since a system backup does not backup applications like MS-Office, is the purpose of periodic backups to capture future fixes & revisions to the OS? Since there is still a lot of unused space on the external hard drive, is it ok to save my daily data backups to the external hard drive?  I tried to save data backups using File History to the DBR_Master (F) drive but it would not let me. I created a new folder in DBR_Master (F) but that didn't work.  I receive a message that the destination was not connected.  Where should I save daily data backups?  Last question - does it matter whether I use File History or Dell Backup and Recovery to do daily data backups? Are there any advantages or disadvantages to using one over the other -- they seem to do the same thing?

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Dell :: How To Install Windows 8 Pro On Inspiron 7520 Notebook Running Windows 8

Sep 27, 2014

my dell inspiron 7520 running windows 8 on it but i have purchase a windows 8 pro and wish to install on it. 

i delete all the partition inside hard disk, put in the disk and boot on it but a message pop up "The product key entered does not match any of the Windows images available for installation. Enter a different product key."

how can i solve it? how can i install windows 8 pro with the windows 8 pro key? can i delete the license key in BOIS?

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Debugging :: BSOD Crash When Turn On In Battery Mode - Dell Inspiron 15 3542

Sep 15, 2014

After a windows update my laptop always crashes when i turn on pc in battery mode. I saw some other thread's but i didn't see any of them solved .

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Debugging :: BSODs On Windows 8.1 Fresh Install - Unexpected Freezes

Oct 13, 2013

For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.

Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.

Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.

BlueScreenView shows the following confilcts:

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Debugging :: Electricity Causes Unexpected Shutdown

Mar 13, 2014

The electricity went out so pc has an unexpected shut down, After the electricity has come, The pc showed this screen and when i pressed F8 it showed me some options for start up that I have tried them all but the problem still exists, I don't have a usb flash drive and my dvd-room is broken.

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Windows 8 64bit - The Audio Service Is Not Running

Aug 22, 2013

What has happened is that when I first started up my laptop this morning, it seems the audio is disabled. Along with this, the wireless connection is also disabled. Windows attempts to fix both of these problems, but only fixes the wireless. I've restarted multiple times to no avail, and each time, the wireless connection must be fixed by Windows. I've had this laptop for about a month, nothing has ever gone wrong.

when I go on Youtube, every video I attempt to watch stutters around for the first few seconds and/or goes directly to an error screen. I'm sure this has to be something with flash or something in general, considering it just started occurring with these other problems. I'm hoping I won't have to backup files and restore the laptop to the factory default, I was an idiot and deleted the only system restore point I had from a few days ago. I completely forgot system restore points only effect installed programs and Windows files.

Here is some more specific information towards my audio problem -

This is what happens when I attempt to start Windows Audio in Services.

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Win 8.1 64bit - Applications Running But No Visible Windows?

Aug 16, 2014

This may be related to the recent Windows update.

Just recently, I noticed that, sometimes, I had to click an application twice to start it.

At first, I attributed it to typos, but when it happened quite a few times, I investigated.

I saw that Task Manager showed the application running, but there was no window on the desktop.

The application doesn't matter and it's not easily reproducible - happens once or twice a day at random.

Odd.

I'll be a bit more vigilant now that I noticed it and see if I can track it down better (32-bit or 64-bit apps, for example). The last one was a 32-bit application. And I started two applications in rapid succession.

(I'm on 64-bit 8.1).

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Debugging :: Unexpected Shutdowns On New Desktop - Event ID 41 / Task 63

Nov 9, 2013

Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.

Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.

Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives

What I personally tried so far and what the technician did :

1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.

2. Updated all drivers and MB and VGA drivers of course.No result.

3. Ran memtest and hard disc check.No problems.

4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.

5. Disabled sleep.No result

6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.

So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).

The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.

I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,

I attach the SF diagnostic folder.

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Debugging :: Unexpected Shutdown On Laptop - Power State Failure?

Feb 13, 2014

this laptop is freezing - requiring a hard reboot - every week or two and I can't seem to determine from the logs where to look.

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Dell :: XPS 8500 - Install / Run XP Home Apps Under 64bit Windows 8?

Dec 6, 2012

I just got an XPS 8500 with 64-bit Win 8 (non-Pro).  I'd like to load a lot of XP apps from my ancient machine.  Is there a way to load/run them?  I've heard of HYPER-V, but it only runs on Win 8 Pro.  There may be other solutions, but I don't know which to choose.  I'd like to feel comfortable that whatever it is will work.  If the answer is No, should I go to 32-bit Win 7 or 8 (and would THEY work?) or some other answer?

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Dell XPS13 / Win 8.1 Pro - Can't Shut Off Physical Keyboard Key Clicks

May 29, 2014

I just took delivery of a Dell XPS13 with touchscreen and Windows 8.1 Pro. This is the third such computer we have bought, so I know my problem isn't endemic to the XPS13.

Right out of the box it makes a particularly annoying click whenever a key is pressed on the physical keyboard. I can't find anything in Control Panel or on the web on how to change this. I do find plenty of information on how to turn off on-screen keyboard clicks but that doesn't work.

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Debugging :: Windows 8 Doesn't Shut Down Instead It Restarts

Oct 29, 2013

Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:

Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W

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Can Run Windows 8 On Dell Inspiron 1521 Laptop

Jun 13, 2013

I have a new laptop with Windows 8 and I really like it. I also have an older Dell Inspiron 1521 with an AMD 64 bit processor, 4 gig of RAM and a 160 gig SSD. It runs Win7 just fine and I believe it will run Windows 8. My new laptop came with 8 installed so I don't have a box to check the low end specs for running 8. I have Linux on it now and I would like to run both. It boots in to Linux in 20 seconds, about the same time as my new Windows 8 laptop.

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Dell :: Inspiron 14z - Windows 8 Won't Boot After Restart

Mar 31, 2013

I own dell inspiron 14z and i tried to install windows 8 on the 32SSD drive, i turned SATA controller to AHCI and installed the OS. Windows was booted ones and it was all fine but when i restarted the computer it consistently led to the screen "your pc ran into problem and needs to restart...." I tried turning back to ISRT and same, I reinstalled windows and turn the acceleration of but after installing the driver an error was occurred says "your computer does t meat the minimum requirements....".

I turned back to ISRT and tried to install the windows again but it could not find the hard drive even after browsing through usb (it was loading and loading but didn't find anything) and now i really don't know what to do...

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Dell :: Inspiron One 2330 - Windows 8 Not Booting At All

Oct 8, 2013

I have a Dell Inspiron One 2330, which had Windows 8 Pre Installed, one fine day it stopped booting windows 8...

No matter, I had the recovery media... I made a full system restore... and nothing... it still does not boot.

Black screen after windows logo.

Dell Diagnostics accused no trouble whatsoever, all the tests performed successfully.

After a lot of tinkering, I managed to go back to Windows 7, the system runs fine, but I am running a trial license of Win 7, as I have not yet bought a license (I actually tried restoring the system using the Dell generated backup disks AND the Windows 8 OEM Disk, provided after those did not work).

What could be preventing Windows 8 from booting, since neither the installation fails, nor the HDD acuses any problem? 

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Dell :: Upgrading Inspiron 2305 To Windows 8?

Dec 15, 2012

I have an Inspiron One 2305 All in One with touch display and was planning to upgrade to Windows 8.  However, I just noticed on the Dell Support site that they do not support the upgrade, and thus, don't recommend owners of this computer doing the upgrade.

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Dell :: Inspiron 5521 - How To Reinstall Windows 8

Feb 8, 2014

I purchased a dell inspiron 5521 a few  months back but i didn't get any windows 8 CD with it. I have to reinstall my windows, but when i try to do it with my friend's original windows CD, error says product key entered is different. I don't even know the product key for my windows 8.

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Dell :: Inspiron N4010 Compatibility With Windows 8

Sep 21, 2013

I'm trying to figure out if my Dell Inspiron N4010 has full compatibility with Windows 8.  I downloaded the Windows 8 Upgrade Assistant.  The two issues I have are Secure Boot and was touch capabilities my Dell Computer has if I decide to upgrade to Windows 8.

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Debugging :: Windows 8 Doesn't Shut Down - Eventual BSOD

Mar 21, 2012

I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.

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Dell Inspiron 7250 - Windows 8.1 Freezing On Desktop

Nov 13, 2013

Since I've updated to 8.1 my laptop is taking a long to boot up and when it finally does load it's slow as hell.

I'll then be playing Football Manager and when I hit the windows key to go back to my desktop it freezes. I've tried opening task manager and that freezes too, the only thing that functions properly is the metro screen.

I thinking it's a compatibility issue with a program that's causing it.

Specs:
Dell Inspiron 7250
Intel Core i7 3612QM @2.10GHz
6gb RAM
Windows 8.1 Pro

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Graphic Cards :: Dell Inspiron 15 With Windows 8 Is Not Recognizing AMD Rad

Aug 15, 2014

Yesterday, I restored my Inspiron 15 to it's factory settings. Post-reset, I installed all drivers for Windows 8 directly from the Dell website except for the AMD driver which I took from the AMD website (just wanting to get the latest directly from the source, I guess). I also used that "Dell Detect" thingy to make sure I have all the latest drivers for everything.

After installing, everything worked great, but I realized that when the display turns off / when I shut down the laptop / when I close the lid, it does not turn off the computer or hibernating it or making go to sleep - it just keep running but there is no display, total darkness. Trying to press the power button / F4-F5 / any other button-pressing related solution did not work, only hard-reset.

Googling this issue, I found that it is very common, and many people with almost brand new Dell laptops, just like me, have encountered the same problem. In most of the solutions offered it was said that doing so would cause the system to mainly use the Intel Graphics HD card and not the AMD, meaning that for games and graphics, the AMD won't matter, which doesn't seem to be fair after paying extra exactly so I can have a dedicated card.

Either way, I started with the first which was using Windows Update. After checking the Windows Update updates list, I saw 2-graphic card related items - something called Graphics Adapter WDDM, one for the AMD card and the other for the Intel Graphics HD. After installing this update, I realized I can successfully turn off the laptop.

Once I turned it back on this morning, I got a pop-message:

I then realized that it just simply doesn't see/use/detect the AMD card. This is how my AMD Catalyst looks right now:

Looking at Everest, you can see it only sees the Intel Graphics HD:

However, device manager is still listing the AMD card as if it's properly working:

And if you look at the event log, you can see that initial driver was installed right after the Windows 8 fresh install I made a day and a half ago, and then there's other events, last night, around the time when I installed the Windows Update thingy:

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