Debugging :: Electricity Causes Unexpected Shutdown

Mar 13, 2014

The electricity went out so pc has an unexpected shut down, After the electricity has come, The pc showed this screen and when i pressed F8 it showed me some options for start up that I have tried them all but the problem still exists, I don't have a usb flash drive and my dvd-room is broken.

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Debugging :: Unexpected Shutdown On Laptop - Power State Failure?

Feb 13, 2014

this laptop is freezing - requiring a hard reboot - every week or two and I can't seem to determine from the logs where to look.

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Debugging :: Unexpected Shutdowns On New Desktop - Event ID 41 / Task 63

Nov 9, 2013

Main Symptom : The new PC stops responding after several hours (sometimes a few) of intensive work and then it shuts down.Sometimes it produces a blue screen with the "critical process dies" message and sometimes doesn't.The problem was appearing also after fresh install of 2 versions of windows 7.Now in official Windows 8 it appears also.All these 3 windows versions were working fine on other desktops.

Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.

Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives

What I personally tried so far and what the technician did :

1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.

2. Updated all drivers and MB and VGA drivers of course.No result.

3. Ran memtest and hard disc check.No problems.

4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.

5. Disabled sleep.No result

6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.

So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).

The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.

I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,

I attach the SF diagnostic folder.

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Debugging :: BSODs On Windows 8.1 Fresh Install - Unexpected Freezes

Oct 13, 2013

For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.

Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.

Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.

BlueScreenView shows the following confilcts:

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Debugging :: Dell Inspiron 7537 Running Windows 8 64bit - Unexpected Shut Down?

Jan 9, 2014

I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?

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Debugging :: Various BSOD During Gaming Or Shutdown

Aug 10, 2014

After having success with an ASUS desktop replacement, bought an ASUS desktop as well.

Steps completed: Updated drivers (manufacturer>asus when possible) Memtest passed BIOS Frequent checking of temps to ensure its not overheat Tried to resolve based on eventlog entries and windbg

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Debugging :: BSOD On Windows 8.1 On Shutdown Then During Browsing

Mar 11, 2014

I have an alienware laptop with windows 8.1 installed. Never had a problem with it in the last 4-5 months until last night. For some reason on shutdown it gave me a BSOD , I rebooted went to bios , disabled INTEL SpeedStep , and started browsing the internet , when a second BSOD interrupted me. I am not sure what the problem is , I am attaching SF file here.

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Debugging :: BSOD - Program Preventing Shutdown

Mar 15, 2014

I just had a BSOD for the first time, it occurred during a shutdown. A program was preventing the shutdown, but I couldn't tell what it was (was trying to go to sleep). It occurred after encountering some weird problems. First after playing Mass Effect 3, my Ethernet port was somehow disabled, and I couldn't connect to the internet. Then I decided to play some insurgency, then insurgency crashed. I had to close it via task manager along with steam. After that I decide to shutdown my computer, it was taking long, and then it BSOD.

Afterwards I ran a sfc scan, and it came up saying something like it found some corrupt files but couldn't fix them all

I fixed the ethernet port problem, by re-enabling it (I was still able to connect to the internet via WiFi). Also ran a virus scan with Mcafee nothing showed up.

Code:
SourceWindowsSummaryShut down unexpectedly Date‎2014-‎03-‎15 5:07 AM
Status Solution available Problem signature Problem Event Name: BlueScreen
OS Version: 6.2.9200.2.0.0.768.101 Locale ID: 4105Extra information about the problem
BCCode: 9fBCP1: 0000000000000004BCP2: 000000000000012CBCP3: FFFFFA8011FA71C0BCP4: FFFFF8004B0EB810
OS Version: 6_2_9200Service Pack: 0_0Product: 768_1Bucket ID: 0x9F_4_IMAGE_L1C63x64.sys

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Debugging :: Sporadic BSOD 0xC000021A At Shutdown

Sep 15, 2014

Sporadic BSOD 0xC000021A at shutdown

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Debugging :: BSOD On Shutdown And Restart - Not In Safe Mode

Jun 2, 2014

Every time I shut down the computer there is a page fault in non paged area error, and then the computer restarts love to know why.

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Debugging :: Sporadic BSOD During Shutdown IRQL Not Less Or Equal

Jul 30, 2014

BSOD with message IRQL Not Less Or Equal occurs occasionally during shutdown.

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Debugging :: Kernel Power Event 41 Task 63 - Random Shutdown

Mar 15, 2013

I have had three of these shutdowns randomly occur over the last 2 days. I have no warning on when they will occur.

The computer is only 5 weeks old, so i wouldn't except an overheat issue personally. I can think of no new software i have installed since this has started. So far, it has always happened while playing a game (Diablo 3) but that is likely just coincidental, as that is what i do most on this computer.

MSI GT70 0ND computer
GTX 675MX vid
16GB DDR3
i7 3630QM

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Debugging :: BSOD Occurs During Shutdown - PFN List Corrupt 0x0000004e?

Mar 6, 2014

I'd like to report a BSoD and would like to solve it. It is occurring on my Laptop a Lenovo Y510P. Almost 3 months old. Got it this January.

The BSoD only occurs during shutdown and it "Does not" happen always. I noticed a pattern though.

-I think it may something to do with my graphics tablet which I use for my work, In fact this only occured weeks after I started using the tablet. Not 100% sure though. Amazon.com : Huion H610 Pro Graphics Drawing Pen Tablet : Computer Digital Tablets : Computers & Accessories
-Had a Full Windows update before it started. Many days before it occurred though.

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Debugging :: BSOD Event 41 Task 63 Kernel-Power Random Shutdown

Sep 15, 2014

I bought my laptop about 3 months ago, i got BSOD relating event 41 task 63 kernel power many times and got twice BSOD today.

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Debugging :: BSOD (driver Power State Failure) When Shutdown Or Sleep

Jul 21, 2014

I have been using my asus laptop but recently started blue screening. When trying to shut it down the screen will go black, but the system lights remain on and it remains running, however irresponsive. It also began showing a blue screen with the warning "Driver power state failure".

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Windows 8.1 HTPC - Unexpected Power On

Feb 8, 2014

I'm troubleshooting a Windows 8.1 HTPC (ASrock Vision 3D 252B) that sometimes starts up on his own.

Unexpected power on seem to be periodical, but checking scheduler, registry and BIOS, there's no scheduled power on.

It's connected to a SmartTV via HDMI, but unexpected power on happen also when SmartTV is off, so I think this is not a cause.

This computer is often powered on via WoL but, if there's no stange packets coming, i think this is not a cause, too.

I've just been disabling RTC Wake Up in BIOS, I have no idea what this feature is.

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Windows 8 Computer - Unexpected Error On Hibernate

Apr 19, 2013

My Windows 8 computer keeps telling me that there was an unexpected error when ever I hibernate my computer and restart it, but if i shut it down and restart i don't get the error.

Here's the dump file : [URL] .......

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Hardware Drivers :: Unexpected Device Appearing In Devices And Printers

Feb 7, 2012

My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.

I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?

If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.

This computer is only about 2 months old, so these entries can't be too old.

When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?

I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.

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Unexpected BSOD While Updating Graphics Card Resulting In Crash Dump

Jan 19, 2013

I recently had a crash on my system while updating my ATI Radeon HD 5450 graphics card.

This occurred yesterday while updating to Catalyst v13.1, released on Jan 17 2013. Once I start the install, at around mid installation the BSOD appears and restarts my computer. I have since then done a clean install of Windows 8 Pro and it keeps appearing every time I try to update my graphics card. I've had this card for about a year now and with no problems until now.

The crash dump file appears in c:/windows/minidump

PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp

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Network / Sharing :: Unexpected Error When Trying To Access Network Adapter

May 3, 2013

As the title says, I'm getting a box saying "An unexpected error has occurred" whenever I try and access the properties window for my ethernet adapter. An unexpected power outage earlier in the day rendered my Windows 8 installation half messed up, leaving most of my drivers corrupt, so I had to attempt a refresh today, which solved most of my problems.

Unfortunately others like this have been cropping up since the refresh. I've looked for other possible solutions to this problem, and none have worked so far. Re-registering DLL files solved nothing, a system file check didn't do anything, and making sure I was in the correct user groups didn't solve anything either.

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Hardware Drivers :: Unexpected Devices Appear In Devices And Printers?

Jun 4, 2014

My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.

I expect that these entries mean that at some time they were on the same network that he was on. Would that be correct?

If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.

This computer is only about 2 months old, so these entries can't be too old.

When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?

I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.

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Automatic Shutdown On Idle?

Oct 6, 2013

Windows 8.1 tutorial for using Task Scheduler to configure an Automatic Shutdown after a user defined amount of idle time. I can't seem to find one...or is it not possible...or is there another way to skin this cat.

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Pc Won't Shutdown Or Sleep Only Restart

Jan 1, 2013

I was running Windows 7 home premium on my pc on a 2TB hdd, and it was running fine, I had a 500GB as a separate hdd aswell, attached at the time. So I installed windows 8 on the 500GB hdd, activated it, tried to restart, I restarts, but now in both windows 8 and 7, I am having trouble:

In windows 8:

Press shutdown, it does nothing, press restart, it restarts, press sleep, it restarts.

In windows 7:

press shutdown, it restarts, press restart, it restarts, press sleep, it restarts.

What must I do?

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Windows 8 Won't Shutdown Or Restart?

Nov 9, 2011

Running Windows 8 Dev. Preview on a Dell Latitude D610 (1.73Ghz, 2GB). System Hibernates fine (my main mode of powering off) but will not properly shutdown or restart. Every time I hit shutdown/restart it goes to a black screen. I know that it's still running because the power light is still on and the hard drive light flashes just as if it were still in use. I've let it sit for 3 hours in this state and it still refuses to shut down.

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Windows 8 Restarts When Trying To Shutdown

Nov 12, 2012

Windows 8 Pro. My Shutdown button (physical and the one in the operating system) restarts the machine.

1. Make a shortcut
2. RegEdit change the reboot value to 0
3. And checking the main properties of the Shutdown function and removing the "Fast Start" option.

None of them worked. Sometimes my windows is giving me "Light blue" screen where is sad face icon ( ) and said that something went wrong, system need to restart, but that is only sometimes.

When I am trying to shutdown, machine calms down, screens went to black but then, restart happens.

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Windows 8.1.1 Won't Sleep Or Shutdown?

Jun 29, 2014

Something changed in the last week or so that has caused the system to sometimes not automatically go to sleep and when it does not go to sleep after the selected time it won't shutdown either. When this happens and I try to shutdown the system it shuts down but then immediately reboots on it's own. This has only happened two or three times in the last week but I never had this issue until recently! It appears like I can either turn off the power via the power supply and restart to make the problem go away or if I manually put it to sleep and wake up it will power down - at least that is what worked the last time this happened. I did install update KB2962409 around the time the problem appeared?

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Windows 8.1 Enterprise Won't Shutdown

Oct 8, 2013

Windows 8.1 Enterprise won't shutdown anymore !! I did some research and found the problem in the registry key HKLMSYSTEMCurrentControlSetControlSession Manager .

The key that prevents windows to shutdown is BootExecute value autocheck autochk *

If I delete the key then windows shutdown normally !! I did check all my drives with chkdsk and no problems where found there . How I can fix this without deleting the autocheck key ??

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Force Full Shutdown Of Win 8?

Oct 18, 2011

Win 8 hibernates the kernel session to speed-up boot times.

To fully shutdown Win 8, see following:

Shut Down Shortcut - Create in Windows 8

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System Won't Sleep Or Shutdown After 8.1 Update

Oct 20, 2013

Serious problem after 8.1 update from windows 8. My Dell notebook won't sleep when idled or lid closed, nor will it shutdown. The screen turns black, and the LED blacklight and fan are still on and cannot revert to normal mode unless I do a hard reset.

Updated to latest drivers and windows update, to no avail. Checked sleep and power options, and they're still the same as before.

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Could Not Shutdown Or Restart Properly Windows

Jan 25, 2013

In these days somethings strange has append to my new laptop (asus).

I cannot restart or shout down my computer anymore. When i press call the shoutdown or restart i just log off, and nothing more happens.

Even when i put my computer in sleep by closing the lid, it turns down for a few seconds, and then it turn on again.

Even more I can restart from windows only from some application (like asus update, windows update).

I have no problem in booting, restarting or shout down with linux.

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Windows 8 Shutdown Error 0x00000000

Dec 12, 2013

I was getting the error in the picture when I shut down Windows 8 after a session.

It seems to have gone with the latest update but worth observing nonetheless.

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