Windows 8 Computer - Unexpected Error On Hibernate

Apr 19, 2013

My Windows 8 computer keeps telling me that there was an unexpected error when ever I hibernate my computer and restart it, but if i shut it down and restart i don't get the error.

Here's the dump file : [URL] .......

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How do I get my computer to Hibernate. The power options only allow for shut down, reboot, and sleep... I know there is a way

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After my upgrade to 8.1 Pro my computer lost the ability to sleep/hibernate. After following many tips on here, I managed to get sleep & hibernation onto the shutdown menu so manual operatin works okay.

The automatic mode is still a work in progress but I'm wondering if I've managed to get it to go into automatic sleep mode but not as yet hibernation.

I prefer to use hibernation so don't really know alot about sleep mode - I've got it configured to go into hibernation (10 minutes ) before sleep (15 minutes) in the power options.

After a period of time the computer will automatically attempt to enter either sleep or hibernation mode - not sure which. The screen switches off and the cpu increases in volume as if its consuming more power. The blue light flashes slowly which to me signifies that it has entered sleep mode. The computer has in effect shut down but sounds like its in overdrive with either the cpu or fan going ten to the dozen. Clicking the mouse wakes it up and brings it back to the sign-on screen.

So what's going on here? Is this a failed attempt at sleep mode as trying manual sleep brings the same result. It certainly doesn't go into automatic hibernation which is something I'm ultimately trying to resolve.

So I'm not sure if I've solved automatic sleep or not as its unbearably noisy and not something I can put up with.

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Unfortunately others like this have been cropping up since the refresh. I've looked for other possible solutions to this problem, and none have worked so far. Re-registering DLL files solved nothing, a system file check didn't do anything, and making sure I was in the correct user groups didn't solve anything either.

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I've just been disabling RTC Wake Up in BIOS, I have no idea what this feature is.

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For the past couple of months, I have been noticing unexpected freezes on Windows 8. Since I have access to MSDN, I decided to do a fresh install of Windows 8.1 to see if it solves my problem.

Now, when it freezes, it actually shows me some useful information. BSOD is labled as BAD_POOL_HEADER and I have grabbed the 2 dump files and other info in the zip file attached to this post.

Memtest and Chkdsk show no problems after running both. Memtest did about 6 passes last night without any errors so I know for sure it's not a problem with my RAM. Chkdsk showed no errors after running it in my 8.1 bootable USB so my SSD is fine. I also have the latest Kingston SSD firmware. NVIDIA Graphics card drivers are also updated to support Windows 8.1. Still not sure what's causing it.

BlueScreenView shows the following confilcts:

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then i restored my computer to one day earlier,then i again ran the automatic repair,it again showed windows could not repair your pc.when i looked into srt.txt i didn't see any error msg.so why it saying that windows could not repair your pc.my specs in my signature & here is my txt report >>

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Computer: HP Pavilion DM4 3070-se (Beats Edition)
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It would not boot up, and when I started it the BIOS showed a '3F0 hard drive not exist' error. I left it until this morning, and tried again. Everything booted up and it reached the Windows 8 login screen -- I have automatic login enabled, but the screen freezes (spinner indicator stops suddenly) and the screen goes black. It restarts again, and sometimes I get the Windows 8 repair screen, sometimes I get the 3F0 error again.

The inconsistency makes me think that something is screwed up hardware-wise, but I'm not totally sure. Apparently, from reading online, the problem could be the HDD (I don't think this is the case) or a poor cable connection (most likely), or a software problem.

Because I don't have recovery media for Windows 8 (I installed it on a USB drive I don't have with me) I can't try a system refresh or restore, but I'd rather avoid those if at all possible.

Do you all think that a good option might be to take it to a hardware repair place and have them check the cables for errors?

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Event viewer : One critical error appears every time : Event ID 41 , task 63 , kernel-power.

Connected Peripherals :
1)Keyboard
2)Stylus pen
3)Printer
4)Wireless usb adapter
5)Stereo speakers
6)usb hub
7) four external hard disc drives

What I personally tried so far and what the technician did :

1. Tried 3 versions of Windows to see if the problem had to do with them.The problem appeared in all versions.

2. Updated all drivers and MB and VGA drivers of course.No result.

3. Ran memtest and hard disc check.No problems.

4. Disabled one of the two audio drivers ( disabled nvidia audio and left enabled the realtek audio).No result.

5. Disabled sleep.No result

6. I personally checked for 3 hours how the PC responds with only mouse and keyboard connected and without heavy use. The PC didn't crash.The technician also did the same with his mouse and his keyboard for 10 hours but without heavy use also.The PC didn't crash. The technician returned my PC and said that he couldn't find any problem in his lab and that the problem must probably have to do with the peripherals.

So when the problem really appears : The problem appears when all the peripherals are connected and after a little bit of intensive use. ( Photoshop many hours - Transfers of thousand of images from one external hard dick to the other - Printer and internet use ).

The same peripherals were used on the old PC with winxp, in the same electricity plug, and there was no problem at all.

I have spent a lot of time to understand if the problem is software or hardware related.My guess goes to a possibly problematic PSU.The PSU is Corsair 650W and new of course but i think it can't handle many peripherals and intensive use.If the problem was driver related then i guess that the crash would appear not only after heavy use but also after normal use.Another guess is that there is a problem with usb controller and that's why the peripherals that are connected via usb are causing problems,

I attach the SF diagnostic folder.

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Error 2: The system cannot find the file specified."

So I opened an command prompt with administrative level access to run sfc and received the following error after it was complete:

"Windows Resource Protection found corrupt files but was unable to fix some of them. Details are included in the CBS.Log windirLogsCBSCBS.log. For example C:WindowsLogsCBSCBS.log. Note that logging is currently not supported in offline servicing scenarios."

The CBS.log file is too large to upload to here or paste into pastebin, so here is a dropbox upload of it:

What other way, aside from a repair install, do I have to fix my missing files and services?

Specs:

Processor: Intel i5 2500k @ 3.3GHz
OS Name: Microsoft Windows 8.1 Preview with Media Center
Motherboard: Z68A-D3H-83
Installed Physical Memory: 8.00GB

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This computer is only about 2 months old, so these entries can't be too old.

When I looked at his computer, he was on his home network and all those other devices showed as Offline. I right clicked on them all and removed them. Would it be a good guess that perhaps the security of the network at his office was compromised, and those devices were connected to that network at some point?

I told him to monitor and see when they reappear, but he won't be back in that office for 2 weeks.

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The crash dump file appears in c:/windows/minidump

PC SPECS:
Gateway DX
Windows 8 Pro 64bit
AMD Athlon X2 Dual Core 2.7Ghz
6GB DDR2
ATI Radeon HD 5450 1GB
640GB HDD
Dump Files
View attachment 011913-13743-01.dmp
View attachment 011913-29000-01.dmp

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sending info to Microsoft

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2- has others had similar this problem

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I have a Toshiba Satellite notebook less than six months old and running with Windows 8 and latest updates to date. My Toshiba Satellite will not auto. standy/hibernate, it will only do it by me executing it manually.

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I noticed when I ran the Toshiba hardware troubleshooter, it said to turn off the screen saver, but it was already turned off. I noticed in searching the net that other Toshiba users say they have noticed this too.

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My friend happened to look in Devices and Printers, and in the Multimedia Devices section he had about 10 devices showing up that he never heard of. Six of them were computers with names that he had never heard of, the others were devices that we could not tell what they were.

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If so, then it is a matter for concern because he never goes on public networks. He only goes on his network at home, and a network in a small office that he rents and shares with one other person. They have their own router with security set up on it, and that router is connected to an Ethernet jack that most likely goes to a switch on a network that also provides internet service to some other offices in the same building.

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