Debugging :: Windows 8 Doesn't Shut Down - Eventual BSOD
Mar 21, 2012
I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.
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Oct 29, 2013
Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:
Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W
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Aug 20, 2014
My computer was stuck in shut down twice and have received Driver Power State Failure BSOD.
OS: Windows 8.1 32-bit.
sfc /scannow -> clean
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Oct 3, 2013
I've done a fresh install of 8.1 RT and all appears to be well except if I shut down.
If I select restart it restarts fine.
However if I select Shutdown, I get the woindows shreen telling me it's shutting down, then the monitor goes blank, but the PC is going indefinitely (I've given it 15 mins)
If I press the reset button on the PC case it reboots into windows without any "windows didn't shut down" type messages during bootup.
However if I check the event log, it does say
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Details:
- System - Provider [ Name] Microsoft-Windows-Kernel-Power [ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4} EventID 41 Version 3 Level 1 Task 63 Opcode 0 Keywords 0x8000000000000002 - TimeCreated [ SystemTime] 2013-10-03T13:23:29.444131300Z EventRecordID 3351 Correlation - Execution [ ProcessID] 4 [ ThreadID] 8 Channel System Computer George - Security [ UserID] S-1-5-18
- EventData BugcheckCode 0 BugcheckParameter1 0x0 BugcheckParameter2 0x0 BugcheckParameter3 0x0 BugcheckParameter4 0x0 SleepInProgress 6 PowerButtonTimestamp 0 BootAppStatus 3221225595
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Jan 14, 2014
when I shut down my laptop, it never finishes. The screen turns off after showing "shutting down", but my back-lit keyboard and the leds never turn off. It happens like 10% of the times.
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Aug 21, 2013
I have an ASUS VivoTab that kept draining the battery. I noticed that after shutting down, I would open up the case or transleeve and discover it was on.
After determining that I hadn't accidentally left it on, I watched it after shutting down one evening and indeed about 2 minutes later, it turned itself back on.
I shut it down using the shutdown from the initial screen. That is, I did not use the Charms bar, select Settings and shut down. This appears to work.
Is this a wonky tablet? Related to Windows 8?
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Jul 12, 2013
My windows 8 auto restart when I shut it down and the other problem is bsod when I play fifa. I've upload some files to tell you what is my problem.
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Jan 9, 2014
I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?
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Nov 26, 2013
So, I am having blue screens and shut off on my laptop with 8.1 and 8 before.
I tried everything. Clean installs, BIOS and all drivers update...
It gets blue, shuts off and restarts to DOS, and I have to remove the battery and unplug to restart to Windows.
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Aug 15, 2013
I manually installed windows updates yesterday. They seemed to have installed fine. I rebooted and went about my day...early evening i stepped away from my laptop for a few minute and came back to the lock screen. It had rebooted from a BSOD while I was away...I wasn't doing much on the computer at the time. Comodo dragon browser open playing a facebook game and winamp streaming some music...
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Oct 22, 2013
I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.
Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs.
Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
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Dec 9, 2013
it started happening about a week maybe 2 weeks ago but ill get random Bluescreen
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Sep 15, 2014
I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
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Oct 11, 2013
Recently I've experienced random BSOD's in Windows 8. Although my computer know-how is limited at best, I knew it was best to upgraded my pc in steps. The first week I installed a SSD (with a fresh install of Windows 8 on it) and ran without any problems. A week later I installed 16 gigs of (new) ram (with the SSD) and everything ran fine.
The problems started two weeks later. I haven't made any changes to my pc or driver upgrades since then. If I idle in windows everything works fine. The same is true when running Office or browsing the internet. BSOD's occur when:
- Playing games (modern or old), either after 5 minutes or after 3 hours (seems very random but frequent);
- When wathing a HD youtube movie (BSOD's when doing this seem very rare though);
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Sep 15, 2014
i got another diffrent BSOD today when i turned on my computer here is the dump folder So here is the explain i turn on my pc it turn on it went to windows and few seconds later i got BSOD
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Apr 26, 2014
I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.
For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Nov 2, 2013
Since I upgraded to Windows 8.1 (from 8.0) I'm experiencing BSOD a while after Windows has started (about 30 seconds). I updated all my drivers by different means to be sure all is up to date.
Attached : the SF_diagnostic "grab all" file (zipped with my user name).
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Mar 8, 2014
I'm having a BSOD (attempting to switch from DPc) error message.
I've attached the minidumps.
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Jul 27, 2014
My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).
However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.
I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?
Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.
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Sep 15, 2014
trying to install a driver for my internet connetion, the installation goes just fine, but when at the end, where the drivers start installing, the PC gives me a BSOD no matter how I try regular installation, copying drivers files from a PC on which internet is working (this PC, working on Windows7). The full message is:
Driver_irql_not_less_or_equal (USBXHCI.SYS).
The specs of the other PC (notebook):
Asus X552L
Nvidia Geforce 820m
Intel core i5
4Gb RAM
2 3.0 USB ports
OS: Windows 8.1 Pro
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Jun 19, 2014
I am scratching my head, my machine is HP Z600 with windows 7 professional on it and I upgraded it with Windows 8.1, after the installation was done I've got two BSOD till now. I am not a technical savy person so I looked up online and found this place.
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Mar 20, 2014
Relatively new Acer laptop with Windows 8 keeps crashing.
Updated REV.ZIP file has some addition logs from two additional crashes today. In the process of updating Windows, and re-installing Word, which has become unresponsive.
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May 6, 2014
Recently on my gaming PC is have been having a completely random 0x0000001e, I really can't understand where it has came from, or what the root cause could be. It is a fairly new install at no more than a month old. I have not added any new internal hardware or anything like that, so what could be the cause for this random error? I have attached my logs to the main thread.
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May 23, 2014
I had a HDD go bad, so I set up 2 250gb Drives as a raid 1 setup. Windows 8 worked great before HDD Failure, but now after re-installing 8.1, it only runs for about 5 min before I receive DPC_WATCHDOG_VIOLATION. Dump Files are included below.
[URL] .....
Also, I have 3 monitors attached. The main Monitor displays the error, while the right monitor remains at the desktop and the left monitor shows a distorted blue screen. (Not sure if it matters..)
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Aug 2, 2014
I just formatted & installed Windows 8.1 on my laptop. I'm getting a lot of BSODs.
All of them "Critical Structure Corruption", can't quite pin-point anything specific. I've been installing some programs I use, etc.
Just now - it actually BSOD'ed while I was running the SF Diagnostic tool!
I have an Acer Aspire 5820, Core i3.
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Oct 11, 2013
I just got three 320GB Seagate drives setup in RAID 0 for Linux, and I decided to also reinstall Windows 8 on my SSD since it started lagging and running slower than normal. While trying to install Windows 8, right after selecting a disk/partition to install to, I got a BSOD about an error in a nonpaged area or something. When I tried to boot into the installer again, I got a BSOD immediately after the logo splashscreen (too quick to see what it was about).
-I'm booting the Windows 8 installer from a Corsair Survivor 64GB USB3.0 flashdrive. I'm gonna try a dvd with a different iso that I downloaded more recently on my laptop.
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May 2, 2014
Ever since I purchased this PC with Windows 8 installed (haven't updated to 8.1) I've been getting multiple BSODs at random times, and the error messages seem to be different. I am attaching the file generated by SF diagnostic tool. I am not used to troubleshooting PCs.
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Nov 30, 2013
I'm facing BSODs on my system. It mostly appears when I'm using Chrome, especially using Youtube or any flash applications (like games on Facebook). In games it also crashes from time to time (e.g. Assasins Creed 4).
Programs for controlling the fan of my R9-280x lead to crashes a lot, I deleted those already (e.g. Sapphire Trixx).
My system:
Windows 8 - 64 bit
8 GB RAM
Sapphire Vapor-X R9-280x graphics
Intel i5 4670K
Samsung SSD 840 pro Evo (I already checked this one and optimized it, but this didn't do the trick).
Nothing is overclocked, temps should be fine.
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Feb 25, 2014
BSOD when going to sleep / hibernate (Windows 8.1)
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Apr 15, 2014
KERNEL_SECURITY_CHECK_FAILURE, it happens while i try to play games on Steam and also while watching Youtube videos. Really, it happens a lot while i just do everyday task. I don't know what the problem is but I have the dump files. I did RAM test and I downloaded all drivers; everything is up to date.
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