Debugging :: Blue Screens And Shut Off On Laptop With 8.1 And 8 Before?
Nov 26, 2013
So, I am having blue screens and shut off on my laptop with 8.1 and 8 before.
I tried everything. Clean installs, BIOS and all drivers update...
It gets blue, shuts off and restarts to DOS, and I have to remove the battery and unplug to restart to Windows.
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Jul 3, 2014
I keep getting blue screens probably 1-2 times a day with MEMORY_MANAGEMENT 0x0000001a. Attached is my debug information.
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Oct 14, 2013
I'm getting either the KERNEL_SECURITY_CHECK_FAILURE or the BAD_POOL_HEADER Blue Screen (of Death).
According to BlueScreenView, ntoskrnl.exe is responsible for most of the BSODs. You will find the dump files and a list of all the hardware specs of my computer in the attached rar archive.
My OS is Windows 8 Professional (x64).
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Apr 10, 2014
Since last week I'm getting a lot of blue screens which appear for no apparent reason, sometimes I leave the computer locked for dinner and when I come back, the computer has restarted with a blue screen.
I'm using Windows 8.1 with update 1, and the blue screen's message is IRQL_NOT_LESS_OR_EQUAL .
I suspect that this is happening because of a wi-fi receiver that I've installed on my computer a month ago.
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Oct 21, 2013
I have been getting issues for a little while and after some research i thought the issue was with my ssd. After getting a new one and doing a fresh install I am still getting blue screens?
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Feb 27, 2014
Mini dump files.
Computer specs:
Motherboard: Gigabyte z77x-ud3h
i7 3770k, never overclocked running stock
16GB crucial ballistix 4x4GB
EVGA Nvidia Geforce GTX570 HD
Antec high current 750w gamer PSU
Problem: My computer crashes randomly, sometimes while I'm working, sometimes while I'm away from the computer, there doesn't seem to be a pattern. Oddly enough, windows 8.0 ran just fine and never crashed. Windows 8.1 seems to crash much more frequently, and either blue screen or just lock up and reboot with no blue screen.
Suspected potential problem: When upgrading to windows 8.1, in order to get my very old cisco VPN client working, I had to install a citrix DNE (deterministic network) driver. I'm guessing it could be related to this and the old cisco client, though I have unchecked DNE on the network adapter and I have still had crashes, even with it unchecked/disabled in theory.
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Sep 15, 2014
So I have been getting Blue screens on and off for a fair time now ( few months ) from once per week to multiple times per day. I have been trying to fix the problem for a fair while but I feel I am getting nowhere in which the frequency of the blue screens doesn't seem to change no matter.
Steps I have taken so far:
- cmd>sfc /scannow: This might have been a culprit to some blue screens. At first when run I would get "corrupt files found but not fixed". After spending some time trying to refresh windows 8.1 and failing (as I only had Windows 8 key), eventually I did a clean install of windows 8 (and still having the same message). I have since acquired a windows 8.1 key and used that to refresh windows, and now the message is from sfc when run is "Windows Resource Protection did not find any integrity violations".
- Windows memory test : So I ran this and had no errors.
- cmd>verifier: I have recently tried that with no crashes ( I think I set it up correctly and when I rebooted it booted normally to windows following steps here : [URL] ....).
- Moved graphics card slot: So I move my graphics card down one slot on my motherboard in case there was a dodgy connection, but this didn't work
I have attached the output from the SF Diagnostic tool and also an additional text file generated from WhoCrashed with some additional information.
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Oct 19, 2013
I bought a new laptop (Vaio Pro) a couple weeks ago, and it's been bluescreening repeatedly ever since (about 20 times in two weeks). I'd send it back to the manufacturer, but I'm currently being interviewed for several jobs, each of which requires an interview presentation, so I absolutely definitely need access to it at the moment, and that's unlikely to change in the next few weeks sadly.
I've attached the Diagnostic Tool output.
The error messages appear unrelated, which I would guess is symptomatic of a fairly low level problem.? The most common ones are "DRIVER_IRQL_NOT_LESS_OR_EQUAL" and "PAGE_FAULT_IN_NONPAGED_AREA", but there are others (see dump files).
There's no obvious pattern to when the crashes occur, except maybe a very slight increased probability when playing a game (although it still happens when I'm working as well) .
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Apr 30, 2014
I have been getting random bsods with my computer that is fairly new and can't seem to figure out the problem. Most of these problems are caused by hal.dll.
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Feb 22, 2013
[URL] ....
Ever since I got my new pc, which was 3 months ago, I've been getting this message a lot, it occurs randomly, at one point I couldn't even install a pc game so I figured it was a memory problem thus I removed 2 of the memory chips (i have 4 8gb chip). after that the game installed perfectly but once in a while I still get this annoying frking message randomly, and it'll restart my pc... what am i suppose to do?
I run windows 8 pro 64bit 6.2.9200 Build 9200
Intel core i7-3970ghz, 6cores, 12 logical processors overclocked @ around 4100ghz
16gb ram
radeon hd 7970
Here is the debug file after analyzing (C:WindowsMinidump-21513-7640-01.dmp)
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
[Code] .....
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Nov 16, 2013
my HP laptop keeps crashing saying DRIVERS NOT LESS OR EQUAL (tcpip.sys), I am running on windows 8 and do not know why it keeps crashing
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Mar 27, 2014
This occurs especially during games, my native resolution is 1366x768 but whenever I choose a lower resolution than that in games, the size of the game on the screen becomes smaller than my laptop's display/screen (15.6"). Why does this happen? Is it a laptop issue only? My older laptop had the same problem.
PS: I have the latest graphics drivers.
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Sep 15, 2014
I'm having problems with my newly built computer, i build this badboy 3 days ago but it has lots and lots of problems :/. Whenever i play a video game it crashes after around 10 minutes of gameplay, i can hear the speakers buzzing when it crashes and it won't throw me any error ( nor am i getting a BSOD ). I checked the event logs but my knowledge has failed me!
Please see the attachment for the LOG files.
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Jun 2, 2012
my laptop will not shut down with this windows8 now when I close the lid.
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Feb 5, 2014
Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.
When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.
So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.
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Jan 14, 2014
when I shut down my laptop, it never finishes. The screen turns off after showing "shutting down", but my back-lit keyboard and the leds never turn off. It happens like 10% of the times.
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Feb 18, 2014
This laptop will not shut down fully...basically when I ask it to shut down, it appears to do everything properly to the point where the screen turns off and the lights turn out....except for one. The power light goes from green to a pulsing orange. It's like it's only putting it to sleep because if I press a key on the keyboard it turn on almost instantly.
I should say that the person who gave me this laptop said she had this issue when she first bought it and couldn't be bothered to get it fixed (as you do). Also, this happens regardless of whether the battery is in the machine or not, or vice versa with the power cable.
I was thinking it's an ATK thing but then it did it with Win 7 with the official drivers. BIOS is also up to date.
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Jul 16, 2014
My laptop has been fine since the last episode but today it was freezing and the screen went blue and it needed to shut down. I let it do it's thing and it referenced -- kernal_data _inpage_error and since then it has been good for a few minutes but as soon as I attempt to multitask everything freezes for 3-5 mins and I can't do a thing. It is like it needs to catch up. get my laptop back in speedy order As I move over to a new tab that is taking some time to load I notice is says waiting for cache.....on the bottom... then it locked up -- just for maybe a minute.Both Google Chrome and IE give me the "Not Responding"
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8047 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 905049 MB, Free - 761854 MB; D: Total - 25599 MB, Free - 25452 MB;
Motherboard: LENOVO, INVALID
Antivirus: AVG AntiVirus Free Edition 2014, Updated and Enabled
Also got an error that said my system denied write access to host files. If any hijacked domains are in this file hijack this may not be able to fix this...then it tells me to edit the file -- wasn't sure if I should yet so I did not.
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Oct 29, 2013
Whenever I click the "shut down" button, the PC powers off for a moment and then just starts up again... I've tried disabling fast boot option in the power settings but that does nothing. Also every time my PC starts it says "Your PC ran into a problem" and some other info about on how it is a "system failure" and how I can send it to Microsoft. It also creates a MEMORY.DMP file in my System32 folder. This is really bugging me and it's happening since I reinstalled my Windows after getting a new motherboard, cpu and ram. Should I try reinstalling my Windows 8 again or is there a simpler solution to this? Also I have the latest version of BIOS and my system specs are:
Gigabyte GA-970A-D3 rev 3.0
AMD FX-8320 Black Edition Turbo mode @ 3.7ghz
2x4GB Kingston HyperX DDR3 @ 1600mhz (it goes a little bit over that since of the turbo mode of my cpu)
VIA Audio integrated on the mobo
LC Power LC600H-12 @ 600W
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Mar 21, 2012
I'm running windows 8 consumer preview and whenever i try to shut down, the screen will say shutting down until the computer eventually BSODs. The same happens whenever i click restart.
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Sep 15, 2014
I get a blue screen when I try to sleep computer by pushing the power button. This started to happen since last week.
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May 6, 2014
I get a blue screen after several hours when I plug in mic or speaker.
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Mar 22, 2014
I sometimes gets blue screen, even when I am not running any programs.
Please review this attached file.
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Feb 3, 2014
I have been getting this error "DRIVER_IRQL_NOT_LESS_OR_EQUAL(NETIO.SYS)" for a few days now. This happens when I use a torrent service like utorrent. How do I fix this?
I used MCPR tool for removing McAfee from my computer, I removed Norton Internet Security and now I only have Windows Defender, but I still get the error.
My computer is running on Windows 8.1
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Jan 10, 2014
Recently I'm getting the blue screen on death 100% every time I boot up than it restarts and it doesn't give the screen. Also When the computer is on and I restart it doesn't give the screen Either.
I'm getting usually the message system thread exception not handled.
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Jan 19, 2014
I upgraded to the free Windows 8.1 from the store because of Battlefield 4 and that I heard it could work with the cpu frame render time spikes ( protip : it didn't ).
I did this before with the same error, restored back to Windows 8 and everything was back to normal, the thing is I want to get the bottom of this. WhoCrashed always said it could be a thermal issue, however this is IMPOSSIBLE since I've tested this system 22 times for hours on end to see if an overheat could happen under extreme conditions.
What's causing this issue.
SkyDrive minidump below
[URL] .....
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Jul 7, 2014
I have a gaming laptop and use it for playing video games. Recently I get blue screen and crashes playing online games like dota 2. I ran many different stress tests and they were all OK. I guess there is something wrong with my mice or audio driver because most of the times I get bluescreen after someone uses his/her mice in the game.
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Jul 26, 2014
So recently I have been having issues where my laptop will randomly go to a blue screen and the error message "IRQL not Less or Equal..." Sometimes it will not show up until a half and hour, sometimes it starts in 15-20 min. It is just really random and it just restarts my computer inconveniently.
Anyways, I have Attached my SFC Scan from the program recommended... Also When i use SFC/Scannow on Command Prompt I am told " Windows Resource Protection found corrupt files but was unable to fix some of them. Detailes are included in the CBS.Log windirLogsCBSCBS.log. Fir example C:WindowsLogsCBSCBS.log. Note that logging is currently not supported in offline servicing scenarios.
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Apr 17, 2014
When I watch Youtube, I get Blue screen randomly.
Also, I found that choosing sound quality 24 bit, 24000 HZ, instead of 24 bit, 192000 HZ seems to alleviate the problem.
But, as an audiophile, I would like to still set it to 192000 HZ.
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Jan 9, 2014
I have a Dell Inspiron 7537 running Windows 8 64bit. 8GB RAM, i7 processor. A little while ago it suddenly shut off. I went and checked the event viewer and got the info below. I think Toaster.exe is Dell's Backup and Recovery software, is that correct?
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Aug 20, 2014
My computer was stuck in shut down twice and have received Driver Power State Failure BSOD.
OS: Windows 8.1 32-bit.
sfc /scannow -> clean
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