Debugging :: Computer Freezing And Black Screens Of Death
Feb 5, 2014
Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.
When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.
So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.
Ever since I got my new pc, which was 3 months ago, I've been getting this message a lot, it occurs randomly, at one point I couldn't even install a pc game so I figured it was a memory problem thus I removed 2 of the memory chips (i have 4 8gb chip). after that the game installed perfectly but once in a while I still get this annoying frking message randomly, and it'll restart my pc... what am i suppose to do?
I run windows 8 pro 64bit 6.2.9200 Build 9200 Intel core i7-3970ghz, 6cores, 12 logical processors overclocked @ around 4100ghz 16gb ram radeon hd 7970
Here is the debug file after analyzing (C:WindowsMinidump-21513-7640-01.dmp)
******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
I'm having problems with my newly built computer, i build this badboy 3 days ago but it has lots and lots of problems :/. Whenever i play a video game it crashes after around 10 minutes of gameplay, i can hear the speakers buzzing when it crashes and it won't throw me any error ( nor am i getting a BSOD ). I checked the event logs but my knowledge has failed me!
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/
I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.
ASRock 990FX Extreme 9 AMD FX 8350 Kingston Hyper X 120GB SSD WD black 500GB HDGB HDD Corsair Vengeance 8gb Ram 2133Hz Windows 8
Since last week I'm getting a lot of blue screens which appear for no apparent reason, sometimes I leave the computer locked for dinner and when I come back, the computer has restarted with a blue screen.
I'm using Windows 8.1 with update 1, and the blue screen's message is IRQL_NOT_LESS_OR_EQUAL .
I suspect that this is happening because of a wi-fi receiver that I've installed on my computer a month ago.
The problem is that every now and again (30-60 minutes of use) my computer appears to freeze, EX: the screen is fixed and I cant move the cursor and nothing on the screen changes, the PC does not seem to react to keyboard input: CTRL+SHFT+ESC for example. I have noticed at least once (while playing a game) that the sound that was playing when it occurs tends to loop.
When this happens all I can do is switch the PC off from the Power Source - wait 10 seconds and replug and boot. If I try to boot without unplugging from the Power Source - the PC fails to boot asking me to put in the Windows Disk.
This issue occurs in different types of use, sometimes when I am playing 3D games, sometimes watching youtube or even reading the BBC news. No events are logged which give indication to what is happening.
SECONDLY: On some occasions when I leave my PC idle - I come back an hour later and it has rebooted itself (No BOSD Logged) to the Boot Failure Menu.
I have had one blue screen in the past 2 weeks (DPC Watchdog Violation) which seems to point to my SSD, but I cant figure out how to fix it - or if that is a secondary issue. Unfortunately as my SSD is only 64 GIG when i did get the BOSD, it didnt store it due to the space remaining on the disk (16 GB).
I have tried to attach my system event viewer (Cleared prior to this latest incident) but the uploader says its an invalid file .
Additional Notes OS: Windows 8.1 (Installed on Release Day, Never had problems with 8.0) GFX: Nvidia 550 TI Disks: SSD (Crucial M4 64 GB) (OS Install), 1TB (Hard Drive storing games and files on software partitions) 8GB Memory (tried reseating) PSU: 700 WATT
I know the issue isn't heat related as I have monitored this. I think the problem may have started a week back when I installed the latest NVIDIA Drivers - I have since uninstalled and reinstalled them, all my PC Drivers are up to date. to reduce load on GFX I have unplugged my main monitor.
I have run Malwarebytes, SuperAntiSpyware, Windows Defender (My AV), RogueKiller, TDSKiller - several times, no viruses/rootkits, the occasional ad tracking on SuperAntiSpyware probably due to internet browsing.
Well, the other day I found a game that I used to love from 2001 and I put it in my computer, and it starts up fine. But while it was loading I tried to alt+tab out of it to do other things while waiting. But instead it gives me one of those half game half main screen things. Where the task bar is show while the game is still on screen, but doesn't work to open the windows etc. so I tried to use task manager and it wouldn't work because of the glitches screen.
So I thought maybe if I restarted my computer it would go back to normal. But no, instead I get a (different) version of the "windows 8 black screen of death" thing. Instead of the blinking screen and stuff, the computer would turn on normally and show the hp logo (hp pavillion g6 btw) but after that, nothing. No cursor, no blinking, just nothing. Except when I press escape when it boots up, I can get into bios and stuff fine. So I tried to put my restore cd in there to try and "boot up" from it as most sites called it, and nothing. Or is it just my computer dying ( which it shouldn't be because I got it April of 2013 )
Also, sometimes when I boot it up it will go straight to the "windows automatic repair" screen with the logo, but it will sit there for maybe a minute or two and go back to a black screen
Every few days I get a blue screen if death error message and have to reboot my computer. The error messages are rarely the same. Today's message was Page_fault-in_nonpaged_area (igdkmd 32.sys), however, as I said, I receive many other messages. I have googled the various messages and the usual advice is to disconnect my various bits of hardware (printer, scanner, external hard drive, router and Inport {for recording from a turntable). I am supposed to see whether the BSOD appears after each piece of hardware is removed. This isn't practical as the errors aren't occurring consistently or every day so I wouldn't easily be able to tell which hardware is causing the problem.
I've recently built a new computer with Windows 8.1 and have been having some BSOD issues. Initially, I was getting a "Kernel_Security_Check_Failure" BSOD about once every day or two. After running MemTest+ (and confirming my RAM was fine), I started reading around online and began thinking it was a driver issue.
At the time, I did have a Belkin Wireless USB adapter which did not have an official driver for Windows 8.1. I had gotten it to work by installing it in Win 7 compatibility mode. So to try and solve the problem, I uninstalled that driver and software, and went to hard-line ethernet. The BSOD's went away for about two days until:
Yesterday I had another crash. Except this time I didn't get a BSOD, but instead just a hard crash to black. When I rebooted I ran the Driver Verifier (after reading about it online), and then did a restart. When it booted back up, it started saying I had a "driver_verifier_detected_violation" BSOD appear, which was pointing to "nvlddmkm.sys". This looks like be some sort of Nvidia driver. I had to boot in safe mode to get back in and turn off driver verifier.
Since yesterday, my graphics card has been starting to go to black screens and emit loud fan noises. I suspect it may be due to a recent update regarding something about WDDM 1.3 since that too was installed yesterday.
I have managed to play The Sims 3 at max settings today without the problem, but the problem kept recurring after that. Even with non-intensive activities like watching YouTube brought my desktop to a screaming halt, literally.
I have been getting this error "DRIVER_IRQL_NOT_LESS_OR_EQUAL(NETIO.SYS)" for a few days now. This happens when I use a torrent service like utorrent. How do I fix this?
I used MCPR tool for removing McAfee from my computer, I removed Norton Internet Security and now I only have Windows Defender, but I still get the error.
Recently I'm getting the blue screen on death 100% every time I boot up than it restarts and it doesn't give the screen. Also When the computer is on and I restart it doesn't give the screen Either.
I'm getting usually the message system thread exception not handled.
My computer freezes but task manager doesn't show a spike in resource usage (CPU: 8%, Memory: 38%, Hard Disk 1%, etc). I don't think it's a virus either, but I'm yet to run a scan (I have Windows Defender, which I've heard is actually good in Windows 8). Also, this install is about 2 weeks old, OEM.
I have a problem with Windows 8 in that it shall Freeze up without warning. I can get a freeze 1 a day sometimes 1 every 2-3 days but i never know to when or why. I have a Acer 5750g aspire laptop 15 core 8gb ram which came with Windows 7 pre-installed. Have had no problems with Windows 7 but ever since i upgraded to Windows cp and now Windows Pro have had this freezing problem. It is so annoying that it always seems to happen when your in the middle of some work or downloading and you lose your work because i am forced to turn of my computer and reboot again!
Do any other Windows 8 users have this problem?
I have tried many things to try and stop this, My drivers are up to date but yet i can still get a freeze.I also have Tune Up Utilities 2013 Mcafee installed so i should not really get any problems.
One thing i have been told to do is goto the msconfig and disable my services under services (by also ticking hide all Microsoft Services) except for Mcafee, This is a lot better but i have had a freeze since but maybe this was because i installed a new program and it showed up under services and i had to untick this.
My computer freezes randomly when I am using multiple programs. For example Photoshop and Chrome. Fortunately it doesn't happen all the time. But is it is still very annonying. I think the problem is driver related but I'm not sure. It has never happend when playing games.
Symptons: Freeze/Lockup. Cannot control the mouse. The only thing I can do when it happens is to hold the power button.
Information:
- Computer: Alienware 17 Laptop
- OS: Windows 8.1
- Attachment: Event Viewer administrative logs- Do you need more information?
I have had this computer for about a year now and it recently started acting up. What happens is the audio begins to distort and than the computer freezes if I close something out. This only used to happen when a lot of stuff was running at once or a big game was player, Spore for example.
Recently it has been doing it more. Before if I skyped with youtube on while i played a game, you know big stuff, it would do this, but now if I have a paused youtube video or an ended youtube video on while I play minecraft it does the same thing. There is no error code or anything, I have to manually turn it off and on.
I keep getting this error on start up (see attachment for screenshot)?
This only started to happen after I did a scan using malware anti malware bytes program. My computer keeps freezing as well since I scanned with the program as well, how do I fix that?
Yeah I just got my new computer not long ago and there has been nothing but trouble using Skype. During video calls Skype freezes and locks up my computer making me have to hold down the power button to shut it off. This happens often. I first thought it was a video card issue and Dell sent me a replacement card. Still happens. I have to chalk it up to Skype not being very compatible with Windows 8. This issue only happens when on Skype. I saw there was a patch Windows update for Skype but I have it already installed. I have no clue how to stop this issue. This is a brand new Dell XPS 8700 with 12gb Ram.
I'm getting either the KERNEL_SECURITY_CHECK_FAILURE or the BAD_POOL_HEADER Blue Screen (of Death).
According to BlueScreenView, ntoskrnl.exe is responsible for most of the BSODs. You will find the dump files and a list of all the hardware specs of my computer in the attached rar archive.
I have been getting issues for a little while and after some research i thought the issue was with my ssd. After getting a new one and doing a fresh install I am still getting blue screens?
The PC completely hangs up when installing the new 14.9/14.7 beta drivers.
It extracts fine, checks system requirements, starts installation, reaches "Installing AMD Display Drivers" and flickers twice, and freezes up a second later.
Tried almost everything. Uninstalled previous 14.4 via control panel (they work fine btw), used Display Driver Uninstaller in safe mode, restarted and tried installing, but to no avail.
Have also tried uninstalling the MSI afterburner and other similar programs but get the same result every time.
After doing a malwarebytes anti malware test, my computer freezes/crashes every now and then. I'm not sure if its just coincidence but I'm a bit worried.
When the freeze starts nothing is clickable except windows explorer, then when i click on it that freezes as well. If I have a youtube video playing the sound will continue but not the video and sometimes the sound will stop.
Also when it freezes and I press ctrl+alt+delete nothing happens. And sometime after clicking things and it not responding the stuff I clicked will open when the freeze stops.
It it someting to do with my CPU, RAM or hard drive?
I have two hard drives btw. A ssd which has my OS and some games and programs on. And an old 1Tb normal hard drive for more programs, games etc.
Computer specs: Motherboard: Gigabyte z77x-ud3h i7 3770k, never overclocked running stock 16GB crucial ballistix 4x4GB EVGA Nvidia Geforce GTX570 HD Antec high current 750w gamer PSU
Problem: My computer crashes randomly, sometimes while I'm working, sometimes while I'm away from the computer, there doesn't seem to be a pattern. Oddly enough, windows 8.0 ran just fine and never crashed. Windows 8.1 seems to crash much more frequently, and either blue screen or just lock up and reboot with no blue screen.
Suspected potential problem: When upgrading to windows 8.1, in order to get my very old cisco VPN client working, I had to install a citrix DNE (deterministic network) driver. I'm guessing it could be related to this and the old cisco client, though I have unchecked DNE on the network adapter and I have still had crashes, even with it unchecked/disabled in theory.
So I have been getting Blue screens on and off for a fair time now ( few months ) from once per week to multiple times per day. I have been trying to fix the problem for a fair while but I feel I am getting nowhere in which the frequency of the blue screens doesn't seem to change no matter.
Steps I have taken so far:
- cmd>sfc /scannow: This might have been a culprit to some blue screens. At first when run I would get "corrupt files found but not fixed". After spending some time trying to refresh windows 8.1 and failing (as I only had Windows 8 key), eventually I did a clean install of windows 8 (and still having the same message). I have since acquired a windows 8.1 key and used that to refresh windows, and now the message is from sfc when run is "Windows Resource Protection did not find any integrity violations".
- Windows memory test : So I ran this and had no errors.
- cmd>verifier: I have recently tried that with no crashes ( I think I set it up correctly and when I rebooted it booted normally to windows following steps here : [URL] ....).
- Moved graphics card slot: So I move my graphics card down one slot on my motherboard in case there was a dodgy connection, but this didn't work
I have attached the output from the SF Diagnostic tool and also an additional text file generated from WhoCrashed with some additional information.
I bought a new laptop (Vaio Pro) a couple weeks ago, and it's been bluescreening repeatedly ever since (about 20 times in two weeks). I'd send it back to the manufacturer, but I'm currently being interviewed for several jobs, each of which requires an interview presentation, so I absolutely definitely need access to it at the moment, and that's unlikely to change in the next few weeks sadly.
I've attached the Diagnostic Tool output.
The error messages appear unrelated, which I would guess is symptomatic of a fairly low level problem.? The most common ones are "DRIVER_IRQL_NOT_LESS_OR_EQUAL" and "PAGE_FAULT_IN_NONPAGED_AREA", but there are others (see dump files).
There's no obvious pattern to when the crashes occur, except maybe a very slight increased probability when playing a game (although it still happens when I'm working as well) .
whenever I'm playing a game it'll randomly freeze for a couple seconds and buzz/loop the current sound through my speakers. Sometimes it won't recover and I'll have to shut off my computer manually. Sometimes after a long freeze it will say Display driver crashed but recovered, I've tried updating my drivers multiple times but nothing. I'm honestly not that computer savy, I've cleaned my computer multiple times and clean started it. Works for a bit but then right back at it. It could be that my graphics card isn't strong enough for the games I play? Doubtful but I'm not sure, especially since I turn down all the graphics. It usually only occurs if I'm playing a game and have a tab open or something. Also did a computer info scan that I'll attach.
I recently did a clean reinstall of windows because I was having random BSOD/freeze issues. Everything has been fine for the last two weeks or so but I just got another BSOD playing League, and then about half an hour later I had a spike of CPU usage that froze my comp for about 30 seconds.
