After Doing Malwarebytes Anti Malware Test - Computer Freezing / Crashing?
Sep 15, 2014
After doing a malwarebytes anti malware test, my computer freezes/crashes every now and then. I'm not sure if its just coincidence but I'm a bit worried.
When the freeze starts nothing is clickable except windows explorer, then when i click on it that freezes as well. If I have a youtube video playing the sound will continue but not the video and sometimes the sound will stop.
Also when it freezes and I press ctrl+alt+delete nothing happens. And sometime after clicking things and it not responding the stuff I clicked will open when the freeze stops.
It it someting to do with my CPU, RAM or hard drive?
I have two hard drives btw. A ssd which has my OS and some games and programs on. And an old 1Tb normal hard drive for more programs, games etc.
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Jul 15, 2014
my PC, where after a period of normal usage it slows down, losing responsiveness, starts to freeze and eventually crashes. While this happens, I can still see stuff on the screen, I can move my mouse around but nothing really responds to my input. After a minute or two, the PC just crashes (I've only got 1 BSOD so far, see attached).
I've run memtest86+, no errors. SSD toolbox says the drive is healthy. I've also reinstalled Windows 8 on my boot SSD, but the problem persists.
I'm running the following build as per TSG SysInfo:
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8 Pro, 64 bit
Processor: Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 8
RAM: 8175 Mb
Graphics Card: AMD Radeon HD 6800 Series, 1024 Mb
Hard Drives: C: Total - 60704 MB, Free - 18340 MB; D: Total - 1012107 MB, Free - 650354 MB; E: Total - 51301 MB, Free - 19711 MB; F: Total - 128798 MB, Free - 18633 MB;
Motherboard: Gigabyte Technology Co., Ltd., PA65-UD3-B3
Antivirus: Windows Defender, Disabled
My list of components:
Crucial M4 64GB 64GB
GeIL Black Dragon GB38GB1333C9DC
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Feb 27, 2014
I posted about my friends computer that kept blue screening. I finally got that fixed and the computer is running good, but he keeps picking up malware.
Today while I was talking on the phone he had the Java Update thing pop up 4 times. Every time he runs Malwarebytes he finds PUPs and removes them but the phony popups etc keep happening.
He is running MSE and Windows Firewall, and he scans with Malwarebytes and SuperAntiSpyware daily. I checked and MSE and the Firewall are shown as running normally.
This all started a month ago when he moved to a new home, prior to that his computer was as clean as mine.
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Aug 13, 2014
My computer freezes but task manager doesn't show a spike in resource usage (CPU: 8%, Memory: 38%, Hard Disk 1%, etc). I don't think it's a virus either, but I'm yet to run a scan (I have Windows Defender, which I've heard is actually good in Windows 8). Also, this install is about 2 weeks old, OEM.
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May 10, 2013
I have a problem with Windows 8 in that it shall Freeze up without warning. I can get a freeze 1 a day sometimes 1 every 2-3 days but i never know to when or why. I have a Acer 5750g aspire laptop 15 core 8gb ram which came with Windows 7 pre-installed. Have had no problems with Windows 7 but ever since i upgraded to Windows cp and now Windows Pro have had this freezing problem. It is so annoying that it always seems to happen when your in the middle of some work or downloading and you lose your work because i am forced to turn of my computer and reboot again!
Do any other Windows 8 users have this problem?
I have tried many things to try and stop this, My drivers are up to date but yet i can still get a freeze.I also have Tune Up Utilities 2013 Mcafee installed so i should not really get any problems.
One thing i have been told to do is goto the msconfig and disable my services under services (by also ticking hide all Microsoft Services) except for Mcafee, This is a lot better but i have had a freeze since but maybe this was because i installed a new program and it showed up under services and i had to untick this.
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Aug 6, 2014
My computer freezes randomly when I am using multiple programs. For example Photoshop and Chrome. Fortunately it doesn't happen all the time. But is it is still very annonying. I think the problem is driver related but I'm not sure. It has never happend when playing games.
Symptons: Freeze/Lockup. Cannot control the mouse. The only thing I can do when it happens is to hold the power button.
Information:
- Computer: Alienware 17 Laptop
- OS: Windows 8.1
- Attachment: Event Viewer administrative logs- Do you need more information?
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Jul 20, 2014
I have had this computer for about a year now and it recently started acting up. What happens is the audio begins to distort and than the computer freezes if I close something out. This only used to happen when a lot of stuff was running at once or a big game was player, Spore for example.
Recently it has been doing it more. Before if I skyped with youtube on while i played a game, you know big stuff, it would do this, but now if I have a paused youtube video or an ended youtube video on while I play minecraft it does the same thing. There is no error code or anything, I have to manually turn it off and on.
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Sep 15, 2014
I keep getting this error on start up (see attachment for screenshot)?
This only started to happen after I did a scan using malware anti malware bytes program. My computer keeps freezing as well since I scanned with the program as well, how do I fix that?
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Nov 6, 2013
The problem is that every now and again (30-60 minutes of use) my computer appears to freeze, EX: the screen is fixed and I cant move the cursor and nothing on the screen changes, the PC does not seem to react to keyboard input: CTRL+SHFT+ESC for example. I have noticed at least once (while playing a game) that the sound that was playing when it occurs tends to loop.
When this happens all I can do is switch the PC off from the Power Source - wait 10 seconds and replug and boot. If I try to boot without unplugging from the Power Source - the PC fails to boot asking me to put in the Windows Disk.
This issue occurs in different types of use, sometimes when I am playing 3D games, sometimes watching youtube or even reading the BBC news. No events are logged which give indication to what is happening.
SECONDLY: On some occasions when I leave my PC idle - I come back an hour later and it has rebooted itself (No BOSD Logged) to the Boot Failure Menu.
I have had one blue screen in the past 2 weeks (DPC Watchdog Violation) which seems to point to my SSD, but I cant figure out how to fix it - or if that is a secondary issue. Unfortunately as my SSD is only 64 GIG when i did get the BOSD, it didnt store it due to the space remaining on the disk (16 GB).
I have tried to attach my system event viewer (Cleared prior to this latest incident) but the uploader says its an invalid file .
Additional Notes
OS: Windows 8.1 (Installed on Release Day, Never had problems with 8.0)
GFX: Nvidia 550 TI
Disks: SSD (Crucial M4 64 GB) (OS Install), 1TB (Hard Drive storing games and files on software partitions)
8GB Memory (tried reseating)
PSU: 700 WATT
I know the issue isn't heat related as I have monitored this. I think the problem may have started a week back when I installed the latest NVIDIA Drivers - I have since uninstalled and reinstalled them, all my PC Drivers are up to date. to reduce load on GFX I have unplugged my main monitor.
I have run Malwarebytes, SuperAntiSpyware, Windows Defender (My AV), RogueKiller, TDSKiller - several times, no viruses/rootkits, the occasional ad tracking on SuperAntiSpyware probably due to internet browsing.
I have no windows updates pending.
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Dec 3, 2013
Yeah I just got my new computer not long ago and there has been nothing but trouble using Skype. During video calls Skype freezes and locks up my computer making me have to hold down the power button to shut it off. This happens often. I first thought it was a video card issue and Dell sent me a replacement card. Still happens. I have to chalk it up to Skype not being very compatible with Windows 8. This issue only happens when on Skype. I saw there was a patch Windows update for Skype but I have it already installed. I have no clue how to stop this issue. This is a brand new Dell XPS 8700 with 12gb Ram.
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Feb 5, 2014
Not sure what is going on right now. My computer was fine this morning before I left for work. My wife said it was working fine this morning, and then she left it for a while and when it came back, she was getting blank screens.
When I took a look, it was blank. I did a hard shutdown and after the welcome screen, got a black screen of death. After several reboots, it finally got to the tile screen, but froze there.
So, right now, I'm operating out of safe mode where things seem more normal. Anyway, here are the logs.
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Dec 13, 2013
I recently installed Windows 8 64 bit from Windows 7 32 bit. I never had any problems really with the windows 7 32 bit but since upgrading to Windows 8 64 bit I am having this odd problem. I am a gamer, I have Steam with lots of games and so I play one then play another and another then I go to start a game (It isn't the same game) and the computer resets and does its thing. I have made sure all my drivers are up to date as I have heard that that can be the problem.
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Sep 15, 2014
My system specs are the same as under my profile.
Running a single R9-290 on Win 8.1 Pro 64bit.
The PC completely hangs up when installing the new 14.9/14.7 beta drivers.
It extracts fine, checks system requirements, starts installation, reaches "Installing AMD Display Drivers" and flickers twice, and freezes up a second later.
Tried almost everything. Uninstalled previous 14.4 via control panel (they work fine btw), used Display Driver Uninstaller in safe mode, restarted and tried installing, but to no avail.
Have also tried uninstalling the MSI afterburner and other similar programs but get the same result every time.
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Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Jul 3, 2014
I have Radeon R7 250 , > AMD Radeon? R7 Series Graphics <
In the AMD CCC i have 3 AA methods to choose from:
1) Multisampling
2) Adaptive multisampling
3) Supersampling
Which option is better for quality and which is better for performance?
According to Wikipedia and AMD/ATI website,Radeon R7 250 have Mantle,but i don't see it anywhere in the CCC.
How can i test if it actually works?,is there any benchmark software?
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Apr 20, 2013
I have tried numerous times to get Kaspersky Anti Spam to load as an add-in to Microsoft Outlook 2013. I am using the following version of Kaspersky:
If I go into the add-in menu on Outlook the Anti Spam add-in is disabled:
So I re-enable the add-in:
and the add-in appears in the Toolbar/Ribbon:
Then when I close and restart Outlook 2013 again it disappears making it unusable:
I have removed (using the removal tool) and reinstalled Kaspersky and I have repaired Microsoft Office which is effectively a reload of the Office suite but the problem still exists
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Dec 1, 2013
I realize that the Pro version of Malwarebytes should not be running on Windows 8 if you have Windows Defender running. But am I correct in understanding that there will be no problem with the free version of Malwarebytes since it does not have a firewall?
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Dec 23, 2013
I had to restore the Windows 8 the Factory image after a crash. I then went about installing my third-party programs. After installing the free mbam-setup-1.75.0.1300.exe I tried to run it and I got the message (with the path) that mbam.exe not found and I should retype the name and try again.
The program sub-folder and all the files including mbam.exe are in the Program Files (x86) Folder and even the Start Menu and Desktop shortcuts are there. I get the same message from everywhere when I try and run the program. I have tried all the usual routines of installing a freshly downloaded version etc but to no avail.
Earlier the Setup program was getting installed and running fine. I had first updated to Windows 8.1 before installing the third-party programs.
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Apr 15, 2013
A definition update for Malwarebytes causes Trojan.Donloader.ED false positive on a massive amount of files that it can disable your system. It was corrected with new update. It hit me this afternoon and sure glad I had a recent Macrium Refresh image.
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Dec 25, 2013
In CMD I did I found 4 Diskdrives, and I'm only aware I have 'C' and 'D' on my computer, is this possible malware?
Screenshot by Lightshot
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Jun 27, 2014
What do I use to remove malware from my Windows 8 PC. ?
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Feb 28, 2014
It happened when i downloaded nhancer from cent.com the malware came with it and after using malware bytes and hitman pro to clean the pc still i get the ads i don't know what to do next.
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Jun 3, 2014
I am looking for site where one can get a log file created and analyzed in the attempt to remove malware.
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May 29, 2014
I have an 8GB SD card. I scanned it with ESET SS and Malwarebytes and removed all the detected infections. Still when I remove it and plug it again the scanners detect the malware again! I can neither format nor scan the drive for errors.
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Aug 10, 2013
Windows Defender won't update its anti malware definitions... as of now they are a few days old. Manually pressing the "update" button won't do a thing. Also, when trying to update from the cmd prompt, I am told that no update is needed since everything is up-to-date.
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Apr 8, 2013
now that windows 8 no longer has safemode or the old F8 menu how do you remove a stubborn virus or malware that after booting attepts to lockout the user and prevent other programs running. back in older versions you could boot into safemode or boot from a bootdisk and cleanup, so now whats the procedure ?
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Sep 15, 2014
I just bought a windows 8.1 Dell laptop and I am having horrible issues with Malware. I have installed a malware removal tool that I pretty much run daily because the issue keeps coming back. I cannot turn on my firewall because it is being controlled by McAfee and I have to purchase it to turn it on, same issue exists with Windows Defender, it has been disabled which really seems ridiculous to me. Basically my browsers are being hijacked to use a different search engine and it opens extra tabs on every load which makes browsing slow.
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Jul 5, 2014
In my brothers rig has the GMA x4500 as video card integrated so he has win 8 and he installed a custom modded driver to access to control panel and to config openGl and other things now he was asked to enable test mode before installing that driver and disable driver signing after he finished every thing he disabled back test mode but the system is keeping using it and the watermark stays
at the bottom I tried these
bcdedit -set loadoptions ENABLE_INTEGRITY_CHECKS
bcdedit -set TESTSIGNING OFF
with no sign of being removed
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Jul 17, 2014
My father accidentally fell for the "your media player needs to be updated" and downloaded a ton of malware.
I used this guide: [URL]
And now it is running EXTREMELY slow and it can't load any Windows services on the computer. Any time I try to open a program it just stops responding.
Also while I was doing the malware removal "Safe mode with networking" was working fine. Now in the same "Safe mode with networking" the network isn't working. No internet available.
I am getting an error message "Failed to connect to system event notification center"
All the malware still isn't gone from Chrome but I need to fix this problem first.
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Mar 27, 2013
I'm trying to run MEMTEST86 to test some memory which I suspect is bad so I can RMA it. I have 2x kits of 8GB DDR3 memory. Since I put in the second kit my PC has randomly been rebooting with no onscreen errors. I took that 8GB kit out and now it doesn't reboot anymore. But in order to have it RMA'd Corsair requires me to provide Memtest results.
Anyway, my PC doesn't have an optical drive so I have used memtest's USB Boot installer thing to create a bootable USB stick and plugged that in.
I am running Windows 8 and an Asus P8Z77-M Pro motherboard.
When I go in the BIOS the USB drive is detected there, it is a Lexar drive. If I set my boot order to be USB -> then my SSD it doesn't boot from the USB at all, it just goes straight to booting into Windows.
If I just tap F8 whilst booting to manually choose what I want to boot from I see the Lexar USB stick in there but if I choose it I start to see that Windows 8 blue dot rotating loading thing, then it just freezes in place and nothing happens. Neither the USB or Windows boots at that point and I have to manually reboot the PC.
Something of note in order to get Windows to boot normally I can't specifically choose my SSD as the boot device, I have to choose the uhh..I think it's called Windows Boot Loader or something like that in the BIOS.
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