Debugging :: Windows Computer Crashing And Reboot Each Hour
Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Mar 19, 2014
While doing seemingly resource light tasks such as watching a youtube video or listening to soundcloud, I would get BSOD. There are several different ones like the Watch dog one, pfn list corrupt, IRLQ not less or equal, system service exception and a memory dump.
I just did a fresh install of Windows 8 since I thought 8.1 was causing the issue. It started up around the time I upgraded to it and has gotten progressively worse.
Using an AMD HD7870 with the current non beta drivers. It caused it with the beta driver as well.
I checked all the RAM (4 sticks of 4) and they all worked individually.
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Jun 18, 2014
I'm having major issues with my GPU while playing games on my MSI GT60 0ND. I've tried several different drivers, from the one that came with the computer when I bought it, the one I could download from MSI's own webpage, to the newest from Nvidia. I was wondering whether you could see something in the dump files that could indicate the source of the problem.
The problem started about a year after the buy (which coincidentally was when the warranty ran out). It started out with a few BSOD's from time to time (video_tdr_failure - nvlddmkm.sys), and has now progressed to the point where the computer will BSOD shortly after playing. The problem started after I upgraded to Windows 8.1, but still persists now that I've downgraded back to 8, although it seemed like the problem was gone for a few days. The last BSOD happened while playing Hearthstone, after about half an hour of playing (which is longer than it usually takes).
Is this a software-related problem, or is the GPU simply shot?
Computer specs :
Computer: MSI GT60
CPU: Intel Core i7-3630QM
Graphics Card: Nvidia GeForce GTX 675M / 2GB GDDR5
Ram: DDRIII 12GB (4GB * 3)
HDD: 750GB 7200RPM
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Jan 19, 2014
Any time windows updates, it's supposed to turn off, then turn back on to finish.
Well anytime it turns off, it won't turn back on. The last time it did this, it corrupted the BCD.
The computer shuts down ok via the menu, and will start back up when I power it on, but if I hit restart, it just shuts off, and won't come back on unless the power button is pressed.
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Dec 13, 2013
I recently installed Windows 8 64 bit from Windows 7 32 bit. I never had any problems really with the windows 7 32 bit but since upgrading to Windows 8 64 bit I am having this odd problem. I am a gamer, I have Steam with lots of games and so I play one then play another and another then I go to start a game (It isn't the same game) and the computer resets and does its thing. I have made sure all my drivers are up to date as I have heard that that can be the problem.
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Nov 6, 2013
Computer rebooted randomly today with no BSOD. Found this in the event log.
I've ran a sfc /scannow with no errors reported and also re-imaged my machine using the DISM tool. Here is a link to my MEMORY.DMP file it's 1.1GB! Is that normal?
[URL] .....
Log Name: System
Source: Microsoft-Windows-WER-SystemErrorReporting
Date: 11/6/2013 11:13:56 AM
Event ID: 1001
Task Category: None
Level: Error
[Code] ......
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Dec 30, 2013
I am finding a problems with windows 8 when i start the computer it crashes and I get blue screen error my anti virus scanned everything it was clean no viruses or threats and when I restart my computer the screen freeze even my mouse cursor freezes and again i have to restart and updates are fully updated.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Aug 23, 2014
Every five minutes I recieve the BSOD and it says critical_process_died. The weird thing is, I reset my computer back to factory settings and as soon as I booted it did it again... I got my computer to work for like 10 minutes and as soon as I thought it stopped for good, it did it again.
My PC sometimes crashes during bootup too.
Edit: I was just downloading something and halfway in it said something like "Failed to download and install files". Then the taskbar in the bottom of my screen disapeared and my computer got the BSOD saying "Critical_Process_Died"...
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Sep 15, 2014
After doing a malwarebytes anti malware test, my computer freezes/crashes every now and then. I'm not sure if its just coincidence but I'm a bit worried.
When the freeze starts nothing is clickable except windows explorer, then when i click on it that freezes as well. If I have a youtube video playing the sound will continue but not the video and sometimes the sound will stop.
Also when it freezes and I press ctrl+alt+delete nothing happens. And sometime after clicking things and it not responding the stuff I clicked will open when the freeze stops.
It it someting to do with my CPU, RAM or hard drive?
I have two hard drives btw. A ssd which has my OS and some games and programs on. And an old 1Tb normal hard drive for more programs, games etc.
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Sep 15, 2014
My new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.
I got these BSoD:
SYSTEM_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
KARNEL_SECURITY_CHECK_FAILED
IRQL_NOT_LESS_OR_HANDLED
DRIVER_IRQL_NOT_LESS_OR_HANDLED
UNEXPECTED_KARNEL_MODE_TRAP
HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
RAM - 4GB
OS - Windows 8.1 x64
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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Dec 15, 2012
I'm having the same problem with my Acer w500 which uses mSATA SSD drives only. I have upgraded to a Mushkin Atlas 120GB V series SSD and obviously upgraded to Windows 8 (professional) and every time it wakes from sleep it says there was a problem and needs to reboot. I'm going to put the stock 32GB Sandisk SSD back in later today and see if the problem is still present. I do have the latest BIOS on this computer and the latest firmware on the Mushkin SSD, drivers are the latest from Acer and most are November 2012 dates. There are no BIOS settings on this computer, all I really get are boot order, AHCI or IDE mode, and a couple other trivial things so I can't change suspend to ram or suspend to disk settings. I'll make the changes to hopefully show the BSOD when it comes out of sleep so I can try to gather more info.
This was a "clean" upgrade install (do not keep any settings or applications) which puts all the old stuff in a .old file, it was a clean from restore disk win7 that was used as the base OS to allow an upgrade, and is the 32 bit version of Windows 8.
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Jun 22, 2014
Every few days I get a blue screen if death error message and have to reboot my computer. The error messages are rarely the same. Today's message was Page_fault-in_nonpaged_area (igdkmd 32.sys), however, as I said, I receive many other messages. I have googled the various messages and the usual advice is to disconnect my various bits of hardware (printer, scanner, external hard drive, router and Inport {for recording from a turntable). I am supposed to see whether the BSOD appears after each piece of hardware is removed. This isn't practical as the errors aren't occurring consistently or every day so I wouldn't easily be able to tell which hardware is causing the problem.
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Sep 15, 2014
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
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Sep 15, 2014
I have an issue with my Windows 8 PC, as it keeps crashing (Page Fault in non-paged area). Not everyday and not while doing anything special. I can play games without any issue - and then be editing a document and it shuts down.
I replaced my HD for a SD back in May but since then i havent made any changes to the setup.
I have attached the SFdebug files.
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Aug 20, 2014
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
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Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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Apr 6, 2014
I can't seem to figure out the pattern here with programs/actions despite the consistent crashing.
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Jan 8, 2014
I have frequent reboots (only today: 3).
My new windows 8.1 notebook stops working, then restarts (sometimes I can have ALT+TAB working, but mouse and/or keyboard stops responding and after 5 minutes PC restarts).
By the way I changed my pagefile configuration forcing it to 16 gb (so dump files will be created).
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Mar 2, 2014
I keep getting a blue screen of death and reboot every day while playing World of Warcraft. I recently got a new motherboard, gpu and cpu. I thought that I installed all the drivers correctly. The error message keeps telling me System_service_exception(dxgmms1.sys)
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Nov 12, 2013
have been having crashes with my newly built PC at various stages in setting the computer up. if my technical language is lacking.
My System
CPU: AMD FX 6300
GPU: Gigabyte ATI HD7870 OC Ed
Mobo: ASRock 970-PRO3.R2
RAM: G SKill 8G(2x4G) DDR3 1600Mhz PC12800(GS-F3-1600C9D-8GAO)
SSD: Samsung 120GB SSD 840 EVO
HDD: Seagate 1TB Barracuda
PSU: Antec NEO 520C ECO 80Plus Bronze
Windows 8.1
First noticed issues when on the initial installation of windows 8.1 there was a hang while it was showing the blue windows logo. Multiple attempts led to me reaching various stages of setting up the computer, i.e. installing all latest drivers, BIOS and firmware for the hardware and installing a number (but never all) of the available windows updates. Through out the process I experienced frequent BSOD (generally within second or minutes of logging into the user) that did not appear to be initiated by anything in particular. Hangs were frequent when attempting windows updates (happened during 'checking for updates', 'downloading updates' and 'installing updates' on shutdown). Examples of the types of BSOD experienced.
CLOCK_WATCHDOG_TIMEOUT
MEMORY_MANAGEMENT error
SYSTEM_THREAD_EXTENSION_NOT_HANDLED
KERNEL_DATA_INPAGE_ERROR
IRQL_NOT_LESS_OR_EQUAL
PAGED_FAULT_IN_NONPAGED_AREA
Attempts at fixing the issue included fresh windows 8.1 installs (where crashes/hangs during installation off disc were experienced), resitting RAM, installing windows on HDD by itself (as opposed to SSD by itself), running startup repair tools (various times did not detect a problem or could not fix). Problems continued in various frequencies at various stages no matter the attempted fixes.
Windows 7 Suspecting compatibility issues between the hardware drivers and windows 8.1, a fresh install of Windows 7 was attempted. This has been more stable on installing drivers but on attempting windows updates the same update problems were experienced in the forms of hangs rather than BSOD, the only BSOD error that has come up on occasion is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. This BSOD has interrupted the installation (on shutdown) of windows updates on the rare occasion they manage to download in their entirety. More frequent crashes was also experienced after updating to the latest GPU driver. Installing the latest mobo AMD All in 1 driver from ASRock (contains AMD Catalyst Install Manager, AMD SATA AHCI Driver, AMD USB Fillter Driver) causes windows to freeze on restart at the Starting Windows page with windows logo but seems to function OK after restart.
Troubleshooting for windows updates including running check disk and windows update diagnostic tool which did not appear to show or fix issues.
Startup repair was also attempted and provided the following Root cause found: Unknown Bugcheck: Bugcheck 101. Parameters = 0x21, 0x0, 0xfffff88002f65180, 0x2. Not sure if that means anything.
At the moment the PC has windows 7 installed onto the SSD, latest lan/usb/audio drivers and microsoft security essential (antivirus) installed with only 2 windows updates installed: Security Update for Microsoft Windows (KB2621440) Update for Microsoft Windows (KB976902)
This appears to be stable, but attempts at windows update and installing the mobo driver causes the problems mentioned above. I have been using the current setup as a restore point.
The below minidump is within the context of the 'stable' config + latest mobo AMD All in 1 driver and the BSOD occurred while installing windows updates before shutdown.
Bananaking.zip
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May 24, 2014
My dell inspiron n5010 running on Windows 8, today all of a sudden started showing some grains on the display.Soon after it happened, it showed me a message which says
"Your PC ran into a problem and needs to restarts. were just collecting some error info, and then well restart for you (100% complete)".
The system restarted by itself and it started running system repair. The system repair screen is also grainy. After the repairing is done, it restarted showing Windows 8 logo(that too with grainy display).But nothing really happens after that and it its stuck. So I decided to switch it off and turn it back ON after sometimes. I did that and the PC booted with no issues with the display perfectly fine. But the same issue is repeating again and again and I will have to shut down the system for some time and then again turn it back ON to make it run normal.
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Dec 22, 2013
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
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Nov 16, 2013
my HP laptop keeps crashing saying DRIVERS NOT LESS OR EQUAL (tcpip.sys), I am running on windows 8 and do not know why it keeps crashing
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Mar 31, 2014
Following errors appear frequently:
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
BAD_POOL_CALLER
IRQL_GT_ZERO_AT_SYSTEM_SERVICE
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Apr 27, 2014
my brother brought over a burned dvd on easter, played fine, nothing weird happened. the next day BSODs like woah, firefox and chrome crashing at random intervals. i tried system restore, it seems to have decreased the frequency of blue screens but they still happen and the browsers crash just as often. i'm pretty sure i'm running windows 7 (i know nothing about computers) i'm not a hundred percent sure the DVD was the culprit, but its a big coincidence if its not. hopefully i did the diagnostic thing right, i'll try and upload. earlier something strange happened where i had no sound, could not open the volume menu, tried to click shut down, nothing happened. had to give the old power button smothering to restart and now it seems okay.
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May 7, 2014
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
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May 5, 2013
i just downloaded and install windows8 pro x64 and i activated it! but every 1 h it shutsdown!!!!!
my cpu isn't heated! every thing in my motherboard works fine! tried everything but didn't got any response!
i think it's from the installation file but it worked fine and didn't gave me any error!
is there a tweak or a patch fix for it?????
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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