Debugging :: Windows 8.1 - Laptop Crashing Few Times Every Day
Sep 15, 2014
My new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.
I got these BSoD:
SYSTEM_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
KARNEL_SECURITY_CHECK_FAILED
IRQL_NOT_LESS_OR_HANDLED
DRIVER_IRQL_NOT_LESS_OR_HANDLED
UNEXPECTED_KARNEL_MODE_TRAP
HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
RAM - 4GB
OS - Windows 8.1 x64
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Aug 20, 2014
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Feb 26, 2014
My windows 8 laptop (studio 1537-DELL) crashes several times and I have this error displayed on start up:
C:Windowsminidump21514-20498-01.dmp
C:UsersuserAppDataLocalTempWER-72025-0.sysdata.xml
C:WindowsMEMORY.DMP
My SF_DD_MM_YYYY.zip folder is uploaded.
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May 18, 2014
There is a very annoying issue with my Windows 8.1 Pro 64 bit. For some unknown reason sound stops working several times a day. Audio usually crashes when I start, pause/unpause or stop a video (XBMC, KMPlayer, Youtube), music, game, or anything that involves sound. The only thing what can make audio work again is restarting Windows Audio Service.
This crash does not happen in every case, only several times a day.
One more interesting symptom: when I listen to music on foobar2000 and audio crashes, then the playback of music doesn't stop, sound is still working (only on foobar2000, anywhere else it stops), but I cannot change the volume inside foobar2000. Once I stop the music stream and try to start it again, then the sound does not work at all in foobar2000 either.
This problem exists on laptop's built in speaker, audio jack and HDMI output too. Interesting though, when sound is on HDMI output and crashes, Windows system sounds (such as sound for UAC prompt) are still working, but they are outputted to the built in laptop speaker.
My laptop is ASUS K55VJ
Previously I had Windows 8 installed, it didn't have the issue. This is a clean Windows 8.1 install, not an upgrade from Windows 8. Reinstallation of drivers does not work.
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May 24, 2014
My dell inspiron n5010 running on Windows 8, today all of a sudden started showing some grains on the display.Soon after it happened, it showed me a message which says
"Your PC ran into a problem and needs to restarts. were just collecting some error info, and then well restart for you (100% complete)".
The system restarted by itself and it started running system repair. The system repair screen is also grainy. After the repairing is done, it restarted showing Windows 8 logo(that too with grainy display).But nothing really happens after that and it its stuck. So I decided to switch it off and turn it back ON after sometimes. I did that and the PC booted with no issues with the display perfectly fine. But the same issue is repeating again and again and I will have to shut down the system for some time and then again turn it back ON to make it run normal.
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Nov 16, 2013
my HP laptop keeps crashing saying DRIVERS NOT LESS OR EQUAL (tcpip.sys), I am running on windows 8 and do not know why it keeps crashing
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May 7, 2014
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
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Dec 30, 2012
how many times i should reinstall windows or other os or how much time i can formate my pc? is this any harfull effect by installing windows many tmes( i did 30 times till today). some of my fren tell me there is certiain coating or layering in the harddisk which may break or run out with repeated format or reinstall....and drive will crash ..
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Sep 15, 2014
I've just purchased this stupid piece of junk and it's always at 99% disk, which makes it run like, well, a stupid piece of junk. It has decent specs (it's an asus tp550ld, with i7-4500U, and 8 gb of 1600 MHz ram, and a GeForce 820m), but struggles to do the simplest of tasks, such as opening new pages on browsing tabs, and even typing this out right now is a bit laggy. I bought this thing to play the odd game or two when I'm away from my desktop, but that's not really fun when you're on the lowest settings of Starcraft II and you're at 5 fps (notebookcheck.net says I should be getting 68.9 on medium)
I've tried:
Uninstalling AVG
Disabling auto updates
Virus/malware check
I've considered trying:
Ripping this OS off of here and loading my own Win 8. It doesn't seem to have a bunch of bloatware on it but I don't know. I'd rather not do this as I spent a few hours setting this up/installing a few games last night.
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Mar 29, 2014
I have been having a problem lately with my dell laptop. It suddenly freezes and goes really slow. I think there might be some files corrupted or something. I have run superantispyware, and malwarebytes. Superantispyware only found cookies. I dont have to set back to factory settings. My laptop is a dell inspiron 15. I am still trying to get used to windows 8.1 Here is the info
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3227U CPU @ 1.90GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6013 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 463460 MB, Free - 399321 MB;
Motherboard: Dell Inc., 033MX4
Antivirus: Windows Defender, Disabled
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Jun 7, 2014
I built my current system about a month ago. Since then, I've had numerous BSODs, some caused by my graphics card driver. I updated the driver and the BSODs became less frequent. However, I still get them regularly, usually when waking the computer from sleep mode. I've had a couple at random times as well. I've tried to figure out (using WhoCrashed and WinDbg) what was causing these issues but to no avail. I ran Driver Verifier with all the drivers checked and have not gotten any BSODs from it. I have not yet run a Memtest since WhoCrashed said that the BSODs were not likely to be caused by hardware issues.
Attached is a .zip of my crash dumps, etc.
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Dec 30, 2013
I am finding a problems with windows 8 when i start the computer it crashes and I get blue screen error my anti virus scanned everything it was clean no viruses or threats and when I restart my computer the screen freeze even my mouse cursor freezes and again i have to restart and updates are fully updated.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Aug 23, 2014
Every five minutes I recieve the BSOD and it says critical_process_died. The weird thing is, I reset my computer back to factory settings and as soon as I booted it did it again... I got my computer to work for like 10 minutes and as soon as I thought it stopped for good, it did it again.
My PC sometimes crashes during bootup too.
Edit: I was just downloading something and halfway in it said something like "Failed to download and install files". Then the taskbar in the bottom of my screen disapeared and my computer got the BSOD saying "Critical_Process_Died"...
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Jul 3, 2014
I keep getting blue screens probably 1-2 times a day with MEMORY_MANAGEMENT 0x0000001a. Attached is my debug information.
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Apr 28, 2014
Get tons of BSODs, a different explanations very time. I get Memory Management, Kernel Security Check Fail, NTFS File System, System Service Exceptions...
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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May 11, 2014
So I got myself a new computer not long ago, and I had some issues with the windows install that gave me 5-6 bsod a day atleast. Managed to fix that issue eventually, but lately it started to pop up with the same thing again, everything from MEMORY_MANAGEMENT to KERNEL_ERROR.
Latest one was DL/DI.DLL
It can happen during playing games, watching videos on youtube, or even idle.
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Sep 15, 2014
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
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Sep 15, 2014
I have an issue with my Windows 8 PC, as it keeps crashing (Page Fault in non-paged area). Not everyday and not while doing anything special. I can play games without any issue - and then be editing a document and it shuts down.
I replaced my HD for a SD back in May but since then i havent made any changes to the setup.
I have attached the SFdebug files.
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Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Sep 15, 2014
So I have been getting Blue screens on and off for a fair time now ( few months ) from once per week to multiple times per day. I have been trying to fix the problem for a fair while but I feel I am getting nowhere in which the frequency of the blue screens doesn't seem to change no matter.
Steps I have taken so far:
- cmd>sfc /scannow: This might have been a culprit to some blue screens. At first when run I would get "corrupt files found but not fixed". After spending some time trying to refresh windows 8.1 and failing (as I only had Windows 8 key), eventually I did a clean install of windows 8 (and still having the same message). I have since acquired a windows 8.1 key and used that to refresh windows, and now the message is from sfc when run is "Windows Resource Protection did not find any integrity violations".
- Windows memory test : So I ran this and had no errors.
- cmd>verifier: I have recently tried that with no crashes ( I think I set it up correctly and when I rebooted it booted normally to windows following steps here : [URL] ....).
- Moved graphics card slot: So I move my graphics card down one slot on my motherboard in case there was a dodgy connection, but this didn't work
I have attached the output from the SF Diagnostic tool and also an additional text file generated from WhoCrashed with some additional information.
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Jun 30, 2014
So, my computer has been getting the BSOD lately for the past month or so. I get at least one BSOD everyday and sometimes two or three of them. From 12 am to now, I have gotten the BSOD three times. It happens when I play games too, but I don't think the games are the cause of the BSODs because they occur even when I'm not playing. I play CS: GO and Borderlands 2 if that will work. The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors and then BlueScreenView says it has something to do with ntoskrnl.exe. I have attached the ZIP file that the SF Diagnostic Tool recommends.
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Jun 5, 2014
I have problems with BSODs and computer unexpected power loose. Even in idle mode computer cxan restart itself. When I go to the sleep mode and wake it up I have always mutiple bsods at the windows startup. After few resets it starting up correctly and then sometimes (sometimes not) rebooted in second.
In my computer there is minimal hardware connected:
1. Mouse
2. Keyboard
3. Monitors x3
4. 2 hard drives (1xSSD, 1xSATA3)
5. External PCI music card
6. 4x DDR3 RAM
I've tested RAM in memtest about 12 hours by booting it from usb. In the post attachment my debug files (dumps etc).
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Mar 2, 2014
I recently bought new hardware to upgrade my system. The whole works, motherboard, SSD, i7 processor, new RAM.
computer name: STINKO-MAN
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:WINDOWS
Hardware: MS-7816, MSI, Z87-G43 GAMING (MS-7816)
CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8531210240 total
VM: 2147352576, free: 1917751296
I get the WHEA_UNCORRECTABLE_ERROR 2 or 3 times a day. I found this mainly happens when I watch videos embedded in websites or browsing the steam store (when you browse a game there are embedded videos that play automatically in steam).
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Jan 12, 2014
Ive been getting multiple BSODs. I have a lot of school work to do all the time and it'll just randomly BSOD out of the blue. Ive run multiple mem tests and hard drive tests with nothing to report.
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Aug 5, 2014
My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to ntoskrnl.exe and ntkrnlmp.exe when i look in "whocrashed"
I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest).
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Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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May 16, 2014
This issue happened from the first day I got my computer and I read that its a driver related issue.
however I did try to fix it many times until I got to the point where the BSOD doesnt happen as often anymore but I still got this one today "will upload files on attachment".
wish I could know what is causing it at least QQ.
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Nov 16, 2013
I've had Windows 8 for more than a month now but didn't have any BSODs. These started like 4 days ago. They happen about 3/4 times a day, minimum. I have attached my SF Diagnostic Report
The error it gives me on the BSOD is 'BAD_POOL_CALLER'
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