Debugging :: Windows 8 Asus PC Keeps Crashing With BSOD Due To Unknown Reasons
Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Sep 15, 2014
I have an issue with my Windows 8 PC, as it keeps crashing (Page Fault in non-paged area). Not everyday and not while doing anything special. I can play games without any issue - and then be editing a document and it shuts down.
I replaced my HD for a SD back in May but since then i havent made any changes to the setup.
I have attached the SFdebug files.
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Mar 31, 2014
Following errors appear frequently:
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
BAD_POOL_CALLER
IRQL_GT_ZERO_AT_SYSTEM_SERVICE
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Apr 27, 2014
my brother brought over a burned dvd on easter, played fine, nothing weird happened. the next day BSODs like woah, firefox and chrome crashing at random intervals. i tried system restore, it seems to have decreased the frequency of blue screens but they still happen and the browsers crash just as often. i'm pretty sure i'm running windows 7 (i know nothing about computers) i'm not a hundred percent sure the DVD was the culprit, but its a big coincidence if its not. hopefully i did the diagnostic thing right, i'll try and upload. earlier something strange happened where i had no sound, could not open the volume menu, tried to click shut down, nothing happened. had to give the old power button smothering to restart and now it seems okay.
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May 7, 2014
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
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Apr 5, 2014
About an hour ago I was playing Dota 2 (a game application via Steam) when it crashed. There was no error report or explanation, it just crashed to the desktop. Upon restarting it, after a few moments it again crashed.
I attempted to restart my computer and got stuck at an American Megatrend BIOS screen talking about a CPU failure. Going into BIOS I shut off the CPU Fan monitors and was able to successfully restart the computer.
After a few moments I got a BSOD error, Watchdog_Clock. I restarted and again after a few moments got an IRQL BSOD error.
I downloaded an application called SlimCleaner and this seemed to resolve the BSOD errors, but the Dota 2 crashing without explanation is still occurring despite verifying the cache, and then deleting re-downloading and re-installing all together.
Attached are the dump files.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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May 28, 2014
im having some problems since i updated to windows 8.1, a month ago i had bsod regarding my bluetooth driver qualcomm atheros, I am attaching some minidumps
[URL]
I dont know if there are any known issues with n550jv model running windows 8.1, something else, i changed my hdd into a ssd samsung evo and changed the 2x4 ram into a 2x8 ram, but it was like 3 months ago and this started like a month ago with windows 8.1
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Oct 17, 2013
This began suddenly about two weeks ago and has continued ever since. I get the usual Driver_State_Power_Failure message I have seen here.
When I attempt to upload a dump file, I get and invalid format error, and SF Diagnostics tool will not work for me either.
This computer worked wonderfully for 6th months and now it's a complete pain.
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Apr 17, 2014
I have this laptop: Amazon.com : ASUS A55A-AH51-WT 15.6-Inch LED Laptop (White) : Laptop Computers : Computers & Accessories, with additional 4gb Kingston ram aftermarket.
I am getting BSOD crashes whenever I play video games, like league of legends. They happen randomly and with seemingly no direct cause.
Windows has given me solutions to update my graphics card drivers, but whenever I "update" it gives me the same one I have and continuously says to update the driver.
including updating to the generic Intel Iris graphics drivers, but it still crashes.
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Sep 15, 2014
So last Sunday I woke up grabbed my computer which I had simply closed the night before, nothing unusual and the screen was all black so I just figured it was a random problem and manually shut down. When I powered back on initially I got zero response, just a black screen, no HD activity no fan spinning eventually (anywhere from 5-15 minutes) in a sort of delayed boot action it began booting but it took forever to boot into Windows 8.1 which I upgraded to months ago.
So my question is two-fold, I don't think the BSOD issue is related to the incredibly slow/delayed start up, because this happens before the OS even begins loading if I'm not mistaken.
The first part of my issue are the random BSODs which also started happening for a while I was getting a warning about Intel Rapid Storage that I never bothered to read, and eventually it just went away after I did updates.
But this computer has just randomly shut off while I was using it, not crashed, just lost power.
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Jun 9, 2014
Bought a new laptop almost a year ago, i was never able to find the cause of the crashes.
Here some specs
- Intel i7-3537U CPU
- Asus K56CB motherboard
- NVIDIA GeForce GT 740m Dedicated GPU
- Intel HD Graphics 4000 Integrated GPU
- 4gb 1600 Ram, single stick
- Windows 8.1 (had the same problem with win 8)
On every game i play i get random freezes, random crashes, random BSODs, some games do crash more frequently than others, I've tried older drivers, I've also formatted my pc but the problem is still there...I am not using any antivirus, windows defender is enough for me.
What gets on my nerves the most is that even on old games like quake live do crash and sometime it also gives me BSODs, the fps are constant and quite high but i randomly get freezes (about 0,5 - 1 second long)...
another example, im playing SMITE, i get 80-150 fps but the game crashes every 2-5 mins, this game rarely gives me BSODs, when im lucky the game wont crash for 20-30min, but its very rare. the gpu can reach 80-85C. With "crash" i mean black screen with a window saying "Game.exe has stopped working"
There are other odds things happening on this notebook, for example i cant access to the bios while booting, i can only access to it once i log to my windows account, another strange thing is when i left click any file sometime it takes 10-15 seconds to get the "open, open with, copy, paste, cut etc.. window opened". I've also noticed that sometime while gaming my disk usage get to 100% for an instant and when that happens i get a lag spike/freeze...
If no way to find the source of my problems ill build a desktop and than ill keep sending the notebook to warranty until they fix it . I've still got 1 year of warranty, I've also sent it once already but they only changed the hard disk, and it didn't solve the problem too ...
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Aug 28, 2014
I'm using a asus k450j laptop, the laptop only have a few months so its almost new, it's rare happening bsod, this time happened while seeing a movie.
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May 21, 2014
I've a problem with my computer. From a few day i expect a random BSOD on my computer. I don't have do nothing like hardware modify or software upgrade but the problem still persist.
Today I've try to reinstall my OS (Windows 8.1 Update 1) but the problem still persist. Try again without install any driver, but only following Windows Update and the problem appear again. I've 2 MiniDump and a FullDump ...
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Dec 1, 2012
My Asus UX32A has been crashing sometimes during shutdown/restart/hibernate since I updated to Windows 8.
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Dec 20, 2013
Unknown Driver caused a system crash - igdkmd64.sys
Frequent occurrences
Brand new Dell laptop - barley setup let alone used.
Graphics drivers & windows 8.1 service packs updated.
Appears to be graphics related and occurs when using apps that would require the higher performance settings only. Crashes appear to be seeming random and often occur when i'm not even in front of the computer can occur immediately starting an app or an hour later.
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Dec 24, 2013
I bought a new Sony Vaio laptop with Windows 8 pre-installed couple months ago; and all I have done since was installing just the MS Office and the Antivirus softwares. Now for no apparent reasons it shows the hard drive is full and I can not do anything with it. I've tried to create a system recovery with an USB flash drive, but it won't let me do it either.
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Dec 30, 2013
I am finding a problems with windows 8 when i start the computer it crashes and I get blue screen error my anti virus scanned everything it was clean no viruses or threats and when I restart my computer the screen freeze even my mouse cursor freezes and again i have to restart and updates are fully updated.
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Aug 23, 2014
Every five minutes I recieve the BSOD and it says critical_process_died. The weird thing is, I reset my computer back to factory settings and as soon as I booted it did it again... I got my computer to work for like 10 minutes and as soon as I thought it stopped for good, it did it again.
My PC sometimes crashes during bootup too.
Edit: I was just downloading something and halfway in it said something like "Failed to download and install files". Then the taskbar in the bottom of my screen disapeared and my computer got the BSOD saying "Critical_Process_Died"...
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Sep 15, 2014
My new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.
I got these BSoD:
SYSTEM_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
KARNEL_SECURITY_CHECK_FAILED
IRQL_NOT_LESS_OR_HANDLED
DRIVER_IRQL_NOT_LESS_OR_HANDLED
UNEXPECTED_KARNEL_MODE_TRAP
HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
RAM - 4GB
OS - Windows 8.1 x64
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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Sep 15, 2014
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
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Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Aug 20, 2014
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
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Apr 6, 2014
I can't seem to figure out the pattern here with programs/actions despite the consistent crashing.
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Nov 12, 2013
have been having crashes with my newly built PC at various stages in setting the computer up. if my technical language is lacking.
My System
CPU: AMD FX 6300
GPU: Gigabyte ATI HD7870 OC Ed
Mobo: ASRock 970-PRO3.R2
RAM: G SKill 8G(2x4G) DDR3 1600Mhz PC12800(GS-F3-1600C9D-8GAO)
SSD: Samsung 120GB SSD 840 EVO
HDD: Seagate 1TB Barracuda
PSU: Antec NEO 520C ECO 80Plus Bronze
Windows 8.1
First noticed issues when on the initial installation of windows 8.1 there was a hang while it was showing the blue windows logo. Multiple attempts led to me reaching various stages of setting up the computer, i.e. installing all latest drivers, BIOS and firmware for the hardware and installing a number (but never all) of the available windows updates. Through out the process I experienced frequent BSOD (generally within second or minutes of logging into the user) that did not appear to be initiated by anything in particular. Hangs were frequent when attempting windows updates (happened during 'checking for updates', 'downloading updates' and 'installing updates' on shutdown). Examples of the types of BSOD experienced.
CLOCK_WATCHDOG_TIMEOUT
MEMORY_MANAGEMENT error
SYSTEM_THREAD_EXTENSION_NOT_HANDLED
KERNEL_DATA_INPAGE_ERROR
IRQL_NOT_LESS_OR_EQUAL
PAGED_FAULT_IN_NONPAGED_AREA
Attempts at fixing the issue included fresh windows 8.1 installs (where crashes/hangs during installation off disc were experienced), resitting RAM, installing windows on HDD by itself (as opposed to SSD by itself), running startup repair tools (various times did not detect a problem or could not fix). Problems continued in various frequencies at various stages no matter the attempted fixes.
Windows 7 Suspecting compatibility issues between the hardware drivers and windows 8.1, a fresh install of Windows 7 was attempted. This has been more stable on installing drivers but on attempting windows updates the same update problems were experienced in the forms of hangs rather than BSOD, the only BSOD error that has come up on occasion is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. This BSOD has interrupted the installation (on shutdown) of windows updates on the rare occasion they manage to download in their entirety. More frequent crashes was also experienced after updating to the latest GPU driver. Installing the latest mobo AMD All in 1 driver from ASRock (contains AMD Catalyst Install Manager, AMD SATA AHCI Driver, AMD USB Fillter Driver) causes windows to freeze on restart at the Starting Windows page with windows logo but seems to function OK after restart.
Troubleshooting for windows updates including running check disk and windows update diagnostic tool which did not appear to show or fix issues.
Startup repair was also attempted and provided the following Root cause found: Unknown Bugcheck: Bugcheck 101. Parameters = 0x21, 0x0, 0xfffff88002f65180, 0x2. Not sure if that means anything.
At the moment the PC has windows 7 installed onto the SSD, latest lan/usb/audio drivers and microsoft security essential (antivirus) installed with only 2 windows updates installed: Security Update for Microsoft Windows (KB2621440) Update for Microsoft Windows (KB976902)
This appears to be stable, but attempts at windows update and installing the mobo driver causes the problems mentioned above. I have been using the current setup as a restore point.
The below minidump is within the context of the 'stable' config + latest mobo AMD All in 1 driver and the BSOD occurred while installing windows updates before shutdown.
Bananaking.zip
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May 24, 2014
My dell inspiron n5010 running on Windows 8, today all of a sudden started showing some grains on the display.Soon after it happened, it showed me a message which says
"Your PC ran into a problem and needs to restarts. were just collecting some error info, and then well restart for you (100% complete)".
The system restarted by itself and it started running system repair. The system repair screen is also grainy. After the repairing is done, it restarted showing Windows 8 logo(that too with grainy display).But nothing really happens after that and it its stuck. So I decided to switch it off and turn it back ON after sometimes. I did that and the PC booted with no issues with the display perfectly fine. But the same issue is repeating again and again and I will have to shut down the system for some time and then again turn it back ON to make it run normal.
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Dec 22, 2013
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
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Nov 16, 2013
my HP laptop keeps crashing saying DRIVERS NOT LESS OR EQUAL (tcpip.sys), I am running on windows 8 and do not know why it keeps crashing
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Sep 15, 2014
A couple of days ago, I was on steam on my ASUS X550L Notebook when it suddenly blue screened and shut down. I waited a couple of minutes and turned it back on, and it went to the ASUS automatic repair system. After 6 hours of my laptop being stuck on the repair system, I shut it down. I waited around a minute and turned it back on and ran it through login, where it blue screened again and has not turned on since. If I go to try to turn it on, the lights in the bottom of the laptop flash for a couple of seconds, but it never turns on. I am okay with wiping the computer if I can get my files on an external hard drive, don't want to redownload them steam files.
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