Debugging :: Browsers Crashing Occasional BSOD?
Apr 27, 2014
my brother brought over a burned dvd on easter, played fine, nothing weird happened. the next day BSODs like woah, firefox and chrome crashing at random intervals. i tried system restore, it seems to have decreased the frequency of blue screens but they still happen and the browsers crash just as often. i'm pretty sure i'm running windows 7 (i know nothing about computers) i'm not a hundred percent sure the DVD was the culprit, but its a big coincidence if its not. hopefully i did the diagnostic thing right, i'll try and upload. earlier something strange happened where i had no sound, could not open the volume menu, tried to click shut down, nothing happened. had to give the old power button smothering to restart and now it seems okay.
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Sep 15, 2014
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
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Mar 31, 2014
Following errors appear frequently:
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
BAD_POOL_CALLER
IRQL_GT_ZERO_AT_SYSTEM_SERVICE
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May 7, 2014
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
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Sep 15, 2014
I have an issue with my Windows 8 PC, as it keeps crashing (Page Fault in non-paged area). Not everyday and not while doing anything special. I can play games without any issue - and then be editing a document and it shuts down.
I replaced my HD for a SD back in May but since then i havent made any changes to the setup.
I have attached the SFdebug files.
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Apr 5, 2014
About an hour ago I was playing Dota 2 (a game application via Steam) when it crashed. There was no error report or explanation, it just crashed to the desktop. Upon restarting it, after a few moments it again crashed.
I attempted to restart my computer and got stuck at an American Megatrend BIOS screen talking about a CPU failure. Going into BIOS I shut off the CPU Fan monitors and was able to successfully restart the computer.
After a few moments I got a BSOD error, Watchdog_Clock. I restarted and again after a few moments got an IRQL BSOD error.
I downloaded an application called SlimCleaner and this seemed to resolve the BSOD errors, but the Dota 2 crashing without explanation is still occurring despite verifying the cache, and then deleting re-downloading and re-installing all together.
Attached are the dump files.
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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Jul 27, 2014
Recently I have been having a lot of BSOD issues while visiting a certain website on all browsers.The said website access my webcam as well as microphone.After few BSOD's i thought maybe its a adobe flash player issue so i uninstalled flash player.
Now to test my system further i visited the said website using IE and google chrome which have built-in flash player plugin and i got the same BSOD error.Tried the same in Guest account with the same BSOD error repeating itself.
I am attaching the relevant zip file.
My system is DELL Inspiron 14 laptop with windows 8.1 installed.
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Sep 8, 2012
On a variety of sites -- YouTube, eBay, FoxNews.com, etc -- IE10 (the desktop, non-Metro version) crashes twice and then gives up, returning this error message:
"When a website causes a failure or crash, Internet Explorer attempts to restore the site. It stops after two tries to avoid an endless loop."
If you google that error, you get some MS suggestions on how to fix it in IE9. The auto fix doesn't run under Windows 8, and clearly doesn't apply anyway, and the manual suggestion to reset IE didn't work.
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Nov 16, 2013
My web browsers including firefox, chrome and IE crash instantly and so do apps-MS office and Skype. (Works fine in Safe Mode with networking). I do have Quick heal AV on my system. Ran a full scan, it came out clear. Could it be an issue with Flash or shockwave?
Windows diagnostic tools couldn't find anything. Tried doing a system restore. The problem remains.
Windows update installed a 'Critical update' 2 days back. Should I restore the system to that stage?
Couldn't do a system Repair coz I do not have the product key.. Windows 8 came installed with the machine and have loads of licensed softwares and apps installed. I really do not want to do a system refresh/reset.
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Oct 28, 2013
After upgrading my OS to Win 8.1 Pro, (upgraded from 8.0) when using Explorer it keeps locking up and hangs the entire machine - the mouse freezes and the entire thing locks up, the only way to recover is to reboot the PC.
Looking at it, it looks like it might be caused by pop ups from the page I am viewing at the time - If I use IE it locks up on the initial page, if I switch to Chrome the point where IE locks up is the same point that Chrome opens a second window within the main window.
I cannot access anything, cannot get task manager or switch programs, nothing - I have to power off and restart.
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Sep 3, 2013
Internet Explorer keeps crashing!
I have Windows 8 64 bit and I use the desktop Internet Explorer (I don't know what version it is, 10 I imagine?)
Anyway whenever I try to watch a video on Youtube or watch Netflix Internet Explorer crashes.
I have reset the settings on it and troubleshooted it and even downloaded a pc cleaner and cleaned up the pc and still nothing works.
I have the latest version of Adobe Flash and Silverlight.
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Jun 13, 2013
I am getting REALLY sick and tired of my web browser crashing every 10 minutes and wiping everything I've done. Well Done Windows, another completely rubbish product that doesn't even work. Do you even try any more to make something of quality? Or just put out whatever you managed to come up with in your spare time not even putting any work into the products you make. Windows 8
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May 11, 2014
I have used Google Chrome browser for years. Suddenly, it crashed. I uninstalled and reinstalled. No luck. Uninstalled with RevoUnistaller and deleted registry entries and leftover files. Reinstalled several times. No luck. IE, Firefox, etc. all work fine. Have 64bit computer with Windows 8.1 fully updated. Tried stable versions, beta, etc. Crashed when I try to open.
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Dec 30, 2013
I am finding a problems with windows 8 when i start the computer it crashes and I get blue screen error my anti virus scanned everything it was clean no viruses or threats and when I restart my computer the screen freeze even my mouse cursor freezes and again i have to restart and updates are fully updated.
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Aug 23, 2014
Every five minutes I recieve the BSOD and it says critical_process_died. The weird thing is, I reset my computer back to factory settings and as soon as I booted it did it again... I got my computer to work for like 10 minutes and as soon as I thought it stopped for good, it did it again.
My PC sometimes crashes during bootup too.
Edit: I was just downloading something and halfway in it said something like "Failed to download and install files". Then the taskbar in the bottom of my screen disapeared and my computer got the BSOD saying "Critical_Process_Died"...
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Nov 12, 2013
have been having crashes with my newly built PC at various stages in setting the computer up. if my technical language is lacking.
My System
CPU: AMD FX 6300
GPU: Gigabyte ATI HD7870 OC Ed
Mobo: ASRock 970-PRO3.R2
RAM: G SKill 8G(2x4G) DDR3 1600Mhz PC12800(GS-F3-1600C9D-8GAO)
SSD: Samsung 120GB SSD 840 EVO
HDD: Seagate 1TB Barracuda
PSU: Antec NEO 520C ECO 80Plus Bronze
Windows 8.1
First noticed issues when on the initial installation of windows 8.1 there was a hang while it was showing the blue windows logo. Multiple attempts led to me reaching various stages of setting up the computer, i.e. installing all latest drivers, BIOS and firmware for the hardware and installing a number (but never all) of the available windows updates. Through out the process I experienced frequent BSOD (generally within second or minutes of logging into the user) that did not appear to be initiated by anything in particular. Hangs were frequent when attempting windows updates (happened during 'checking for updates', 'downloading updates' and 'installing updates' on shutdown). Examples of the types of BSOD experienced.
CLOCK_WATCHDOG_TIMEOUT
MEMORY_MANAGEMENT error
SYSTEM_THREAD_EXTENSION_NOT_HANDLED
KERNEL_DATA_INPAGE_ERROR
IRQL_NOT_LESS_OR_EQUAL
PAGED_FAULT_IN_NONPAGED_AREA
Attempts at fixing the issue included fresh windows 8.1 installs (where crashes/hangs during installation off disc were experienced), resitting RAM, installing windows on HDD by itself (as opposed to SSD by itself), running startup repair tools (various times did not detect a problem or could not fix). Problems continued in various frequencies at various stages no matter the attempted fixes.
Windows 7 Suspecting compatibility issues between the hardware drivers and windows 8.1, a fresh install of Windows 7 was attempted. This has been more stable on installing drivers but on attempting windows updates the same update problems were experienced in the forms of hangs rather than BSOD, the only BSOD error that has come up on occasion is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. This BSOD has interrupted the installation (on shutdown) of windows updates on the rare occasion they manage to download in their entirety. More frequent crashes was also experienced after updating to the latest GPU driver. Installing the latest mobo AMD All in 1 driver from ASRock (contains AMD Catalyst Install Manager, AMD SATA AHCI Driver, AMD USB Fillter Driver) causes windows to freeze on restart at the Starting Windows page with windows logo but seems to function OK after restart.
Troubleshooting for windows updates including running check disk and windows update diagnostic tool which did not appear to show or fix issues.
Startup repair was also attempted and provided the following Root cause found: Unknown Bugcheck: Bugcheck 101. Parameters = 0x21, 0x0, 0xfffff88002f65180, 0x2. Not sure if that means anything.
At the moment the PC has windows 7 installed onto the SSD, latest lan/usb/audio drivers and microsoft security essential (antivirus) installed with only 2 windows updates installed: Security Update for Microsoft Windows (KB2621440) Update for Microsoft Windows (KB976902)
This appears to be stable, but attempts at windows update and installing the mobo driver causes the problems mentioned above. I have been using the current setup as a restore point.
The below minidump is within the context of the 'stable' config + latest mobo AMD All in 1 driver and the BSOD occurred while installing windows updates before shutdown.
Bananaking.zip
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May 24, 2014
My dell inspiron n5010 running on Windows 8, today all of a sudden started showing some grains on the display.Soon after it happened, it showed me a message which says
"Your PC ran into a problem and needs to restarts. were just collecting some error info, and then well restart for you (100% complete)".
The system restarted by itself and it started running system repair. The system repair screen is also grainy. After the repairing is done, it restarted showing Windows 8 logo(that too with grainy display).But nothing really happens after that and it its stuck. So I decided to switch it off and turn it back ON after sometimes. I did that and the PC booted with no issues with the display perfectly fine. But the same issue is repeating again and again and I will have to shut down the system for some time and then again turn it back ON to make it run normal.
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Sep 15, 2014
My new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.
I got these BSoD:
SYSTEM_EXCEPTION_NOT_HANDLED
KMODE_EXCEPTION_NOT_HANDLED
KARNEL_SECURITY_CHECK_FAILED
IRQL_NOT_LESS_OR_HANDLED
DRIVER_IRQL_NOT_LESS_OR_HANDLED
UNEXPECTED_KARNEL_MODE_TRAP
HP Pavilion17-f001sm Notebook PC (my laptop) specifications:
CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz
RAM - 4GB
OS - Windows 8.1 x64
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Dec 22, 2013
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
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Nov 16, 2013
my HP laptop keeps crashing saying DRIVERS NOT LESS OR EQUAL (tcpip.sys), I am running on windows 8 and do not know why it keeps crashing
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Mar 10, 2014
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
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Sep 15, 2014
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
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Aug 15, 2014
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error:
SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
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Aug 20, 2014
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
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Apr 6, 2014
I can't seem to figure out the pattern here with programs/actions despite the consistent crashing.
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Jan 25, 2014
Recently I updated to 8.1, and now after maybe a week I get the occasional Instruction memory error with 0x000000 type codes.
At one point whenever I logged in it would popup with explorer.exe failed, so I wouldn't be able to do anything on the PC, I restored to a system restore point and it now is gone, however I will see it every now and again. Not a big deal now, but I would like to repair it if possible, as it obviously can't be doing any good for the PC.
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May 13, 2013
Windows 8. Occasionally, my computer just stutters (freezes for about half a second) several times in a row, ranging from about 6 to 10 times in a row. Literally everything will stop and freeze during that moment; the screen, sound, mouse, my friends even report that my mic input stutters. This happens about once every hour, usually a bit less than that.
It doesn't matter what I'm doing with the computer when this happens; Playing games, watching a video on YT or just on the desktop, doing nothing.
I've done a few recent changes a few weeks back too. I replaced my NVidia GeForce 470 with the NVidia Geforce 660 Ti. I had also connected my sis' laptop's HDD around there as well, when her laptop broke down.
I've done a SFC scan and I've updated my NVidia drivers multiple times.
My specs:
OS: Windows 8 Enterprise 64 bit
VCard: NVidia GeForce GTX 660 Ti
RAM: 2x 4GB DDR3
CPU: Intel i5 760 @ 2.80GHz
HDD: Samsung HD 103SJ ATA
Motherboard: P55-GD65 (MS-7583) by Micro-Star International
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Apr 7, 2013
I upgraded my computer from windows 7 to windows 8 on day 1, relatively no problems since then.
About last week I started having trouble with wifi, not sure if its HP bios updates or Windows 8 general updates that may have caused the problem. It's not that it disconnects often, its more like once every few days. Still an annoying problem when I'm working on something and I have to go into my wifi connection and disconnect then reconnect.
Its not the router connection, I've checked it at the same time on my phone and ipad and it's working fine.
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Dec 27, 2012
I'll start with my system specs:
Motherboard: Gigabyte P67A-D3-B3 (don't really know the rev on this one)
GPU: ATI Radeon 6770 HD 1 GB, original clocking on 850 mhz
Processor: Intel Core i5 2500 3,30 Ghz (No OC on this one)
RAM: Team Elite 8GB (2x4096MB) CL11 1600 Mhz
HDD: 500 GB Seagate Barracuda 7200 RPM SATA 6Gbit/s
Sometimes, not very often my windows 8 stutters and making every program that im running on the computer lag, it is 4 significant stutters that's driving me crazy, i just made a complete reformatting and a clean install of the operative system and it still occurs from time to time.
The operative system is "Windows 8 Pro x64" without Media Center.
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