Debugging :: New PC Build Crashing / Hangs In W8.1 And W7
Nov 12, 2013
have been having crashes with my newly built PC at various stages in setting the computer up. if my technical language is lacking.
My System
CPU: AMD FX 6300
GPU: Gigabyte ATI HD7870 OC Ed
Mobo: ASRock 970-PRO3.R2
RAM: G SKill 8G(2x4G) DDR3 1600Mhz PC12800(GS-F3-1600C9D-8GAO)
SSD: Samsung 120GB SSD 840 EVO
HDD: Seagate 1TB Barracuda
PSU: Antec NEO 520C ECO 80Plus Bronze
Windows 8.1
First noticed issues when on the initial installation of windows 8.1 there was a hang while it was showing the blue windows logo. Multiple attempts led to me reaching various stages of setting up the computer, i.e. installing all latest drivers, BIOS and firmware for the hardware and installing a number (but never all) of the available windows updates. Through out the process I experienced frequent BSOD (generally within second or minutes of logging into the user) that did not appear to be initiated by anything in particular. Hangs were frequent when attempting windows updates (happened during 'checking for updates', 'downloading updates' and 'installing updates' on shutdown). Examples of the types of BSOD experienced.
Attempts at fixing the issue included fresh windows 8.1 installs (where crashes/hangs during installation off disc were experienced), resitting RAM, installing windows on HDD by itself (as opposed to SSD by itself), running startup repair tools (various times did not detect a problem or could not fix). Problems continued in various frequencies at various stages no matter the attempted fixes.
Windows 7 Suspecting compatibility issues between the hardware drivers and windows 8.1, a fresh install of Windows 7 was attempted. This has been more stable on installing drivers but on attempting windows updates the same update problems were experienced in the forms of hangs rather than BSOD, the only BSOD error that has come up on occasion is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. This BSOD has interrupted the installation (on shutdown) of windows updates on the rare occasion they manage to download in their entirety. More frequent crashes was also experienced after updating to the latest GPU driver. Installing the latest mobo AMD All in 1 driver from ASRock (contains AMD Catalyst Install Manager, AMD SATA AHCI Driver, AMD USB Fillter Driver) causes windows to freeze on restart at the Starting Windows page with windows logo but seems to function OK after restart.
Troubleshooting for windows updates including running check disk and windows update diagnostic tool which did not appear to show or fix issues.
Startup repair was also attempted and provided the following Root cause found: Unknown Bugcheck: Bugcheck 101. Parameters = 0x21, 0x0, 0xfffff88002f65180, 0x2. Not sure if that means anything.
At the moment the PC has windows 7 installed onto the SSD, latest lan/usb/audio drivers and microsoft security essential (antivirus) installed with only 2 windows updates installed: Security Update for Microsoft Windows (KB2621440) Update for Microsoft Windows (KB976902)
This appears to be stable, but attempts at windows update and installing the mobo driver causes the problems mentioned above. I have been using the current setup as a restore point.
The below minidump is within the context of the 'stable' config + latest mobo AMD All in 1 driver and the BSOD occurred while installing windows updates before shutdown.
So I have searched for answers, updated drivers the best I can and disabled certain things (such as setting the SSD to never sleep) yet I still have intermittent problems when waking my new build from sleep overnight.
I find it simply wakes and the network connection icon says disconnected and the whole thing is froze before it just powers down, loosing all the things I left open.
Here is a zip from win 8 file collector logs: download
(i7 pc, based on an Asus P8Z77-V LX with Intel SSD..)
Here is the log entry for restart just before extracting the logs:
"Event[2719]: Log Name: System Source: EventLog Date: 2013-02-11T09:12:58.000 Event ID: 6008 Task: N/A Level: Error Opcode: N/A Keyword: Classic User: N/A User Name: N/A Computer: ideal-server Description: The previous system shutdown at 15:01:00 on ?09/?02/?2013 was unexpected."
Not sure where to go from there as it froze without error??
I recently had a computer custom built at my local Fry's (not so local though..) 2 weeks ago.
On the second day, the CPU was BSOD hourly, and after bring it to Fry's, they said the power supply was bad, and they replaced it.
I'm still having issues with random BSOD and would rather not bring it to Fry's to have them trouble shoot it for a few days, replace the "bad" component, and give it back to me with the same issue.
My CPU and Motherboard temps average 30-35c even while gaming.
I'm beyond the "return" time frame and only have 2 weeks of build support left from Fry's.
I just put together a new 8.1 system and it seems to randomly BSOD me every few hours. It also has had issues with Windows Update - still not updating KB2919907.
...not sure if they are related.
I've update all the MoBo drivers as well as the BIOS.
I built a new computer for my girlfriend, which of course ran fine at my house for 4 days, and even passed 12 hours of prime95. She lives over an hour away, and since I left a few days ago, she has had multiple problems with BSOD's. It seems to occur far more often when powering the computer on, and then it often takes multiple attempts to get the pc running - but once it is running, it seems to be somewhat stable. It seems to be somewhat random whether it will power up normally.
Some basic hardware info: Intel Pentium G3258 with stock cooler running at stock speed (3.2) Corsair XMS 2x4GB DDR3 1333 Gigabyte GA-H81M-DS2V motherboard Hanns-G HT231DPBU Touchscreen monitor Plextor M6S SATA3 (6Gb/s) solid state Corsair CX430M PSU
I am not sitting at the PC now, but I did manage to get her to send me the minidumps. However, I am not able to figure out what the error is, or even how to start looking for it. I have 6 minidumps, mostly different days, with 6 different errors. I am attaching the minidumps here. I've run them through online crash analyzers, and can't find a pattern.
Recently I built my first gaming PC and I have started having occasional BSOD's when gaming. Here are my specs.
RAM = Crucilal Ballistix 8GB kit 1600 2 x 4GB GPU = Sapphire HD 7970 CPU = intel i5 4670k Motherboard = Asus Z87 A HDD = Western Digital Blue 1TB SSD = Samsung Evo 120GB CPU Cooler = Hyper 212 EVO Processor Cooler PSU = Corsair CX750M Optical Drive = LiteOn IHOS104 4x BD-ROM SATA Blu-Ray
The errors that appear when my PC restarts are to do with memory dumping.
I have a new laptop and am trying to work out the kinks
Its a new Windows 8.1 build. But seems to be causing all kinds of problems. And honestly i'm not sure where to start trying to fix it. I think its driver related but have tried updating a few drivers with varying success (as even this has led to some BSODs)
I keep getting BSODs after building a new PC and installing Win 8. The error I am getting from my Intel event log says: 2000 Error communicating with WLAN device.
I have tried uninstalling and reinstalling the WLAN drivers but am not having any luck. I have found newer driver versions but none of the driver installs take now. Seems like the driver that was installed is now corrupt, or parts of it are lingering. When I uninstall the device and driver from Windows (cause I don't need it), Windows finds it when auto scanning for hardware and then I get another BSOD.
The ethernet device that seems to be having the issue is a Killer e2200 built into my MSi Gaming 5 Motherboard.
I have Windows 8 pro + WMC 64-Bit installed on a laptop .. I have noticed sometimes when I right-click a file it just hangs with the circle spinning forever - I have to terminate explorer.exe and restart it - when i do all icons are blank - after a couple of attempts all shortcuts and favourites normally in left panel are gone
rebooting fixes it for a while - I dunno why but ive a sneaky feeling SLEEP plays a part, (due to past experiences too in other windows os's) ive noticed it really seems too happen if the laptop has been too sleep, ive noticed in past that problems seem to occur when one uses sleep or hibernate, its like the system becomes unstable? - i could be wrong, just I use sleep cos the power button is gone.
I am finding a problems with windows 8 when i start the computer it crashes and I get blue screen error my anti virus scanned everything it was clean no viruses or threats and when I restart my computer the screen freeze even my mouse cursor freezes and again i have to restart and updates are fully updated.
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a} ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
Every five minutes I recieve the BSOD and it says critical_process_died. The weird thing is, I reset my computer back to factory settings and as soon as I booted it did it again... I got my computer to work for like 10 minutes and as soon as I thought it stopped for good, it did it again.
My PC sometimes crashes during bootup too.
Edit: I was just downloading something and halfway in it said something like "Failed to download and install files". Then the taskbar in the bottom of my screen disapeared and my computer got the BSOD saying "Critical_Process_Died"...
My dell inspiron n5010 running on Windows 8, today all of a sudden started showing some grains on the display.Soon after it happened, it showed me a message which says
"Your PC ran into a problem and needs to restarts. were just collecting some error info, and then well restart for you (100% complete)".
The system restarted by itself and it started running system repair. The system repair screen is also grainy. After the repairing is done, it restarted showing Windows 8 logo(that too with grainy display).But nothing really happens after that and it its stuck. So I decided to switch it off and turn it back ON after sometimes. I did that and the PC booted with no issues with the display perfectly fine. But the same issue is repeating again and again and I will have to shut down the system for some time and then again turn it back ON to make it run normal.
My new laptop is crashing multiple times every day. It freezes, reboots itself or I get BSoD. I use it mostly for playing League of Legends and watching videos on Youtube , but it crashes on everything.
I tried to reinstall Windows 8.1 (OS I had when I bought laptop), reinstall all drivers, install new drivers but its still crashing. Also tried to run it in safe mode but it crashed there too.
I got these BSoD: SYSTEM_EXCEPTION_NOT_HANDLED KMODE_EXCEPTION_NOT_HANDLED KARNEL_SECURITY_CHECK_FAILED IRQL_NOT_LESS_OR_HANDLED DRIVER_IRQL_NOT_LESS_OR_HANDLED UNEXPECTED_KARNEL_MODE_TRAP
HP Pavilion17-f001sm Notebook PC (my laptop) specifications: CPU - AMD A8-6410 APU with AMD Radeon R5 Graphic 2.0GHz RAM - 4GB OS - Windows 8.1 x64
So I have a new Windows 8.1 build and its been having quite a few problems. On start ups if I don't go into bios before loading into windows I get a blue screen. I also get lots of crashes, usually when playing games. If you need me to upload any other files let me know. Edward.(I posted this same thing on windowsforums.com and no one has replied yet so I figured I would post here too.l) In the zip folder I have cpuz info, ramnom info and W7F diagnostic tool reports.
my brother brought over a burned dvd on easter, played fine, nothing weird happened. the next day BSODs like woah, firefox and chrome crashing at random intervals. i tried system restore, it seems to have decreased the frequency of blue screens but they still happen and the browsers crash just as often. i'm pretty sure i'm running windows 7 (i know nothing about computers) i'm not a hundred percent sure the DVD was the culprit, but its a big coincidence if its not. hopefully i did the diagnostic thing right, i'll try and upload. earlier something strange happened where i had no sound, could not open the volume menu, tried to click shut down, nothing happened. had to give the old power button smothering to restart and now it seems okay.
I had a problem a few months ago on Windows 8.1 I was unable to solve so I reinstalled windows 8 and was able to put my computer to sleep and wake again. Upon re-updating to Windows 8.1 I once again have the problem of a crash when trying to come out of sleep.
I tried Windows 8.1 again because of hardware changes that allowed me to uninstall a few outdated drivers, but that did not fix the problem. What may be causing it to crash when trying to wake?
Please find attached the zip file generated by the SF Diagnostics Tool.SF_10-03-2014.zip
So I encountered this BSOD this afternoon out of nowhere. I was doing nothing at that time. Then I want to listen to music through my earpiece so I unplugged my USB headset first then plug in my 3.5mm combined jack earpiece. It hangs then blue screen appears. Bsod - dpc_watchdog_violation
My computer has been crashing mostly while playing Guild Wars 2 and Archeage. It will crash, go to a weird colored screen, and I have to manually shut it off. I did a memtest and everything checked out, and I also tried switching the power supply out with one that wasn't having any problems and that didn't work either. I've also tried playing the games on the lowest settings and it still doesn't really work.
My laptop keeps crashing with the error Random BSOD, Driver_IRQL_Not_less_or_equal tcpip.sys, and looking through it with blue screen view, I've noticed that each one has something different for the primary reason.
I have attached all of the crashes through the beginning of the month.
I have an issue with my Windows 8 PC, as it keeps crashing (Page Fault in non-paged area). Not everyday and not while doing anything special. I can play games without any issue - and then be editing a document and it shuts down.
I replaced my HD for a SD back in May but since then i havent made any changes to the setup.
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error: SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
About an hour ago I was playing Dota 2 (a game application via Steam) when it crashed. There was no error report or explanation, it just crashed to the desktop. Upon restarting it, after a few moments it again crashed.
I attempted to restart my computer and got stuck at an American Megatrend BIOS screen talking about a CPU failure. Going into BIOS I shut off the CPU Fan monitors and was able to successfully restart the computer.
After a few moments I got a BSOD error, Watchdog_Clock. I restarted and again after a few moments got an IRQL BSOD error.
I downloaded an application called SlimCleaner and this seemed to resolve the BSOD errors, but the Dota 2 crashing without explanation is still occurring despite verifying the cache, and then deleting re-downloading and re-installing all together.
I've an odd issue. Every time I boot up my computer for the first time in the evening after work, it will freeze and crash several times but then remain fine for the rest of the night after multiple restarts. The cycle then repeats itself the next day.
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs: HP Envy 700 32 GB i5-4430 3.0 (4 core) Windows 8.1 DirectX 11 Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point Malware Protection - Spy bot Search and Destroy
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
My first build and am having problems with windows booting extremely slow, running buggy and shutting down on me randomly. It typically shuts down during strenuous tasks such as gaming and installation, but has shut down in the UEFI bios, once. When I boot back up I almost always get to the sign in menu but after putting in my password it takes a good 3-5 minutes before the start menu pops up. Sometimes it'll load up to a black screen where I can only use the mouse pointer, and access the task manager. Wondering if it's my motherboard or if it's just a driver problem. Running an ASUS M5A97 LE R2.0 with an AMD 8350 black and an Sapphire 7870 XT with two sticks of cheap 4 GB 1333 MHz ram.
