Debugging :: Windows 8 Explorer Hangs On Right-click - No Icons After
Nov 23, 2012
I have Windows 8 pro + WMC 64-Bit installed on a laptop .. I have noticed sometimes when I right-click a file it just hangs with the circle spinning forever - I have to terminate explorer.exe and restart it - when i do all icons are blank - after a couple of attempts all shortcuts and favourites normally in left panel are gone
rebooting fixes it for a while - I dunno why but ive a sneaky feeling SLEEP plays a part, (due to past experiences too in other windows os's) ive noticed it really seems too happen if the laptop has been too sleep, ive noticed in past that problems seem to occur when one uses sleep or hibernate, its like the system becomes unstable? - i could be wrong, just I use sleep cos the power button is gone.
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Sep 17, 2012
I use 8 Pro Build 9200. When I boot, everything is normal. Then, after a while, usually a dozen minutes, whenever I open a folder in Explorer, no file icons will be shown, whatever the file type : I only get a blank generic rectangle instead of the proprer icon.
When this happens, I can be totally sure that any right-clicking on a file or a folder will result in the windows hanging indefinately. The only way out of this is to end the task through Task Manager.
The layout and folder options become unavailable as well.
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Sep 17, 2012
I use 8 Pro Build 9200. When I boot, everything is normal. Then, after a while, usually a dozen minutes, whenever I open a folder in Explorer, no file icons will be shown, whatever the file type : I only get a blank generic rectangle instead of the proprer icon.
When this happens, I can be totally sure that any right-clicking on a file or a folder will result in the windows hanging indefinately. The only way out of this is to end the task through Task Manager.
The layout and folder options become unavailable as well.
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Sep 15, 2014
So I have limited experience in computers. I recently had to download some images for a class and after I did so I noticed that I could no longer right click on any icons or folders without my mouse pointer turning into an hour glass, then my screen going black and restarting.
I've done virus and mal-ware scans and everything came back in the clear. I'm running windows 8 or 8.1 also.
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Jul 1, 2013
I've been dabbling with Windows 8.1 a little bit, and noticed something missing from it--at least, it's missing on my computer. I'd like to know if I am the only person experiencing this.
The problem is quite simple: The right-click menu for the Explorer taskbar icon has disappeared, and it doesn't let me close my open Explorer windows.
I have desktop shortcut icons for the C drive, and two external drives. Also, I have a shortcut icon for my USB flash drive, which I usually keep plugged in for backup.
I can have several Explorer windows open by clicking these icons. They appear stacked in the taskbar. (See diagram below.) If I have only one Explorer window open, the menu will have a Close Window option. If two or more windows are open, it will say Close All Windows.
This menu, and these options, seem to have disappeared with Windows 8.1 Preview.
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Feb 23, 2013
This problem happens to me right after the installation of Stardock's Start8 or another app called StartIsBack. It could be those 2 apps or it could be something else I don't know.
The problem is, after a reboot, all of a sudden, the icons lose their image and they just become blank white files, if I right click on a file for example to Run As Administrator or anything else, the whole context menu doesn't appear and Explorer just freezes until I force restart
This happened to me in 8 diff. formats / fresh install I finally gave up and just reverted back to Windows 7. Could it be those start menu replacement apps or perhaps some dodgy windows updates?
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Mar 31, 2014
Windows Explorer as well as other desktop programs failed to respond to a right click from any interface. I was also having printer errors that involved total failure to print. At first, I thought I needed to uninstall all my Epson software and printer, but that resulted in no change. This was likely a Context Menu Handler problem. It suggested downloading a Shell File Extensions View (ShellExView - Shell Extension Manager For Windows) from NirSoft version 1.8.6.0 which was free.
The first download I did not use out of fear so I accessed the Context Menu area via regedit, but saw no way to disable any suspected third party Context Menu Handlers. So, in the end, I swallowed hard and ran the NirSoft application. I was able to see all the shell items in the registry, and sorted them by age, the most recent was a Context Menu Handler from Norton Internet Security occurring during the most recent update.
The manager software allowed me to disable just that one handler, and after a restart, File Explorer and everything else behaved normally. So, now I am posting this so it only takes you less than an hour to address this issue, where I spent 4-5 hours on it. I reinstalled the Norton Internet Security and all is still well.
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Aug 6, 2014
When I right click in the downloads folder or try to open the Recycle Bin Explorer freezes and the blue circle appears unless I force quit the application. It only seems to happen in these two folders.
I downloaded Shell Extensions Manager and disabled all the applications not created by Microsoft and the problem still exists.
The one solution I did find was to create a new user and then the issue was resolved.
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Jul 27, 2014
About since I installed jdownloader this afternoon (and afterwards removed "search protect" with AdwCleaner and Malwarebyte Anti-Malware), my Windows explorer regularly freezes.
It does so whenever I do a right-click on any folder or disk or on the free space inside a folder or disk. It also crashes whenever I open folder, which I have not recently opened or to which I added a big file (bigger than about 1 MB) recently. I could open some folders since this error came up but after adding a file to them, this is not possible anymore. Windows explorer being able to open some folders is probably due to it cashing/indexing some information. I can read everything using cmd (cd & dir) and execute files directly though.
In safe mode Windows explorer works fine.
What I did so far:
- Following this guide (Right-click is slow or weird behavior caused by context menu handlers) I removed all the handlers in the registry in HKCRAllFileSystemObjectsshellexcontextmenuhandlers, HKCRFoldershellexcontextmenuhandlers and HKCRDirectoryshellexcontextmenuhandlers. Deletion of one handle in HKCRDirectoryshellexcontextmenuhandlers called "WorkFolders" only produces an error. I therefore could not delete this one. It did not work. Afterwards I recovered the registry keys.
- I used system recovery to switch back to a state from the day before yesterday.
- I tried disabling all the files in auto-start using the task-manager with no improvement.
- I ran "sfc /scannow", which told me there were some files it was unable to repair. I digged into the log and found the file sfc talked about. The file was completely missing. I got a copy from my notebook and managed to copy that file into the folder. But it didn't work.
What's more, I could not rerun sfc to see if the sfc-error persisted, because my computer froze during login after the restart (during which I also installed some minor Windows updates) and I had to force a restart. This brought up a bluescreen on the first two following restarts. On the third one, recovery came up and I chose automatic repair. After that the system could start again, but "sfc /scannow" now throws an error saying "There is a system repair pending which requires reboot to complete. Restart ...". I tried running "dims.exe /image:C: /cleanup-image /revertpendingactions" in the recovery console, which threw an error saying that it was unable to complete. I also tried rerunning the startup repair, which told me it was unsuccessful. sfc is still not running.
Additionally, and I think this started at about the same time, Avira cannot start its real-time protection anymore. I don't get any useful information out of it, just that it encountered some error. I reinstalled it twice, to no avail.
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Dec 9, 2013
Using windows 8.1. Every time i right click on a file or a folder explorer just crash an restart. I have googled around and found a lot of people have this problem with autodesk inverter 2013, but I don't have it. Its quite annoying.
When I click on empty space, everything is fine. When I select multiple files or folders, i CAN right click on them.
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Oct 20, 2013
I often have 3,4,5 sessions of File Explore open at once. [old habit] I can use the keyboard to copy/paste, etc with no problem. But if I use the right mouse click to "copy" or check Properties, or anything else, file explorer freezes for a few seconds, then closes. In fact it closes all sessions and shows the default Windows screen [as if just booting up] and finally all the icons reappear. It takes about 15 seconds for the screen to return to normal.
Replacement mouse does the same. Right click works perfectly inside a file, like to copy text, etc, and inside every other program. Only in File Explorer does it totally crash, no matter if only one open or many.
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Jan 25, 2013
Recently I've started having this problem where if I right-click anywhere in File Explorer, no matter what folder, my cursor switches to loading, then the folder goes to (Not Responding), and I have to close it out which causes Windows Explorer to disappear for a few seconds.
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Dec 13, 2012
The .jpg icons in Windows Explorer no longer show the picture but a "generic" scene. How to get the pictures back?
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Nov 6, 2013
My laptop sometimes hangs during startup of Windows 8. I've found the following error in the eventviewer:
A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Unknown Error
Processor APIC ID: 1
The details view of this entry contains further information.
Dump files are attached.
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Nov 12, 2013
have been having crashes with my newly built PC at various stages in setting the computer up. if my technical language is lacking.
My System
CPU: AMD FX 6300
GPU: Gigabyte ATI HD7870 OC Ed
Mobo: ASRock 970-PRO3.R2
RAM: G SKill 8G(2x4G) DDR3 1600Mhz PC12800(GS-F3-1600C9D-8GAO)
SSD: Samsung 120GB SSD 840 EVO
HDD: Seagate 1TB Barracuda
PSU: Antec NEO 520C ECO 80Plus Bronze
Windows 8.1
First noticed issues when on the initial installation of windows 8.1 there was a hang while it was showing the blue windows logo. Multiple attempts led to me reaching various stages of setting up the computer, i.e. installing all latest drivers, BIOS and firmware for the hardware and installing a number (but never all) of the available windows updates. Through out the process I experienced frequent BSOD (generally within second or minutes of logging into the user) that did not appear to be initiated by anything in particular. Hangs were frequent when attempting windows updates (happened during 'checking for updates', 'downloading updates' and 'installing updates' on shutdown). Examples of the types of BSOD experienced.
CLOCK_WATCHDOG_TIMEOUT
MEMORY_MANAGEMENT error
SYSTEM_THREAD_EXTENSION_NOT_HANDLED
KERNEL_DATA_INPAGE_ERROR
IRQL_NOT_LESS_OR_EQUAL
PAGED_FAULT_IN_NONPAGED_AREA
Attempts at fixing the issue included fresh windows 8.1 installs (where crashes/hangs during installation off disc were experienced), resitting RAM, installing windows on HDD by itself (as opposed to SSD by itself), running startup repair tools (various times did not detect a problem or could not fix). Problems continued in various frequencies at various stages no matter the attempted fixes.
Windows 7 Suspecting compatibility issues between the hardware drivers and windows 8.1, a fresh install of Windows 7 was attempted. This has been more stable on installing drivers but on attempting windows updates the same update problems were experienced in the forms of hangs rather than BSOD, the only BSOD error that has come up on occasion is 'a clock interrupt was not received on a secondary processor within the allocated time interval'. This BSOD has interrupted the installation (on shutdown) of windows updates on the rare occasion they manage to download in their entirety. More frequent crashes was also experienced after updating to the latest GPU driver. Installing the latest mobo AMD All in 1 driver from ASRock (contains AMD Catalyst Install Manager, AMD SATA AHCI Driver, AMD USB Fillter Driver) causes windows to freeze on restart at the Starting Windows page with windows logo but seems to function OK after restart.
Troubleshooting for windows updates including running check disk and windows update diagnostic tool which did not appear to show or fix issues.
Startup repair was also attempted and provided the following Root cause found: Unknown Bugcheck: Bugcheck 101. Parameters = 0x21, 0x0, 0xfffff88002f65180, 0x2. Not sure if that means anything.
At the moment the PC has windows 7 installed onto the SSD, latest lan/usb/audio drivers and microsoft security essential (antivirus) installed with only 2 windows updates installed: Security Update for Microsoft Windows (KB2621440) Update for Microsoft Windows (KB976902)
This appears to be stable, but attempts at windows update and installing the mobo driver causes the problems mentioned above. I have been using the current setup as a restore point.
The below minidump is within the context of the 'stable' config + latest mobo AMD All in 1 driver and the BSOD occurred while installing windows updates before shutdown.
Bananaking.zip
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Dec 7, 2012
I have checked in the only two places I was aware of that would cause this:
Folder Options - View ....however, there is no option there to check show Thumbnails. I believe this option should be there at the top, but it isnt.
I also went to Properties of My Computer, Advanced, Performance. It is checked there to show Thumbnails.
But for whatever reason, I only see icons when I should see thumbnails. And yes, I have changed the view to Medium, large, extra large.
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May 9, 2013
I'm trying to find a way to make icons of images in Explorer larger than the "extra large" option. I don't see the slider in Win 8 Explorer to do that. Is there something else that could be done to size the icons to what I want them to be?
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Mar 24, 2014
if it's possible to have the file explorer columns visible with large icons/extra large icons? Like in Windows 7>
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Sep 15, 2014
I am running Win 8.1 upgraded from 8. Every now and then all the icons on my taskbar start to disappear and it loses all functionality I can not click the start menu button or right click the taskbar.
I have to restart the process to get them back which doesn't worry me that much as I have written a program that makes it 2 clicks to restart it.
My desktop icons are still fine and my desktop wallpaper slide show still works, also I don't see anything regarding this in my event logs.
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Jan 24, 2014
Basically my icons are fubar! :
More detail:
Current Setup/programs that affected this issue:
RDP
Stardock Fences 2
Super Street Fighter 4 Arcade Edition
Basically I RDPed into my home PC, tried to play some Street Fighter 4. Things worked, all was happy, and the Gods rejoiced. Until I returned home. Upon trying to log into my PC the desktop showed only partially complete (by this I mean the icons were there but they were in the process of moving to the "fence"). Explorer gave me the wonderful wait symbol and I could not interact with my PC. Fast forward 10-15 minutes, still no change. CTRL-ALT-DELETE worked kind of: it opened up after a few moments/minutes. From there I rebooted thinking that would fix it. Nope.
Eventually I got into the cycle where the desktop would load, fences would load, explorer would lock up, I'd click my mouse, explorer would crash and restart. I uninstalled fences, everything worked... except the icons. Reinstalled fences, same problem as before, crashing and whatnot. Uninstalled it again. And that's where I'm at currently.
I've attached a couple images, the first one shows the current state of the icons. Some have their icons, some don't. All are valid shortcuts. I'm a bad person and I have actual programs on my desktop and even those have the generic white page icon.
The second screenshot shows the file in its directory, with properties and change icon. No matter how many times I do that, nothing will change.
I've spent a couple hours googling and my first thought was it was the icon cache so I decided to nuke it (I found some instructions on these sites with copy/paste commands, it was so easy even a cave man could do it).
So I'm currently frustrated beyond all belief at my PC on a night when I just wanted to come home, watch some movies and play a couple games after an annoying day at work. Instead I spent all evening trying to fix this problem and getting no where. Woe is me?
I should add without Fences (and I removed all my other customization stuff and nuked anything that integrated with the right click shell thingy which I can't remember what it's called) my machine is running nice and smoothly (so far) aside from the icons.
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Sep 15, 2014
The icon images on the app screen are specific to the website they link to, but when I pin them to the Start menu, many of them become the generic "e" for explorer icons. They do retain the name of the website, which is okay, but if I change the size to "small", I am left with a bunch of similar-looking icons.
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Sep 15, 2014
So I encountered this BSOD this afternoon out of nowhere. I was doing nothing at that time. Then I want to listen to music through my earpiece so I unplugged my USB headset first then plug in my 3.5mm combined jack earpiece. It hangs then blue screen appears. Bsod - dpc_watchdog_violation
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Dec 26, 2012
Here is what I wanted to do: right click in File Explorer on a local disk, so I can share it, so I can access that drive from my laptop. Attached a picture, I want to share "Local Disk (E:)", underlined with red, with my mad paint skills. You can see a snippet from my task bar as well, it is important.
Here is the problem: after right clicking, the OS seems to think about 1-2 seconds, then it closes the File Explorer, then kills my task bar, every icon disappears for a few seconds, then everything loads back, tho File Explorer won't open again automatically. Back in Windows7 and XP etc. days this was typically something like an "explorer.exe" crash. Attached another picture, how my taskbar looks exactly, at the moment of restarting. Note: the taskbar flashes before reappearing - still without icons - with dark blue color for a brief moment, then it loads my icons, as I mentioned above. Dark blue is the color of my "Start screen", or however it is officialy called, not sure. The pic:
Also, you can see at the right side, the clock does not show as well.
My setup is like this: I have a 500GB hard drive: C: is the system partition, D: is the data partition. E: is a completely separate 320GB hard drive, another data partition. I have a fully legal Windows 8 Professional, with updates installed(perfectly up to date, I just did an update check, everything is installed) provided by MSDNAA (or Dreamspark nowadays, if I am right) for university students. Every hardware works good, so something went wrong with Windows 8. I am not completly sure, but I think I could right click the drives a while ago, it started just now. Also, I can right click everything else without error, just not the disks. I don't want to roll back to Windows7, since I really like 8, but if this won't get sorted out, I may have to.
Here is what I did: It was obvious that something 3rd party context menu extension (shell extension) caused the problem. I did try to disable extensions 1 by 1, to see if it solves it. Finally, disabling "NVIDIA CPL Context Menu Extension" solved my problem.
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Sep 19, 2012
I am trying to be able to see CR2 files (RAW photo files from Canon) as thumbnail icons in Windows Explorer. I am using Windows 8.
Microsoft's codec pack (Download: Microsoft Camera Codec Pack - Microsoft Download Center - Download Details) does not work for Windows 8. When I am trying to install it, I get an error message mentioning that I can use Windows 8 Update function, but doesn't give any more information on how to do this exactly.
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Mar 2, 2014
I went to power up my PC today and after welcome screen the screen started flickering and no icons or anything was on the screen except start tray which only had start button, touch keyboard button and address bar, none of which were responding.
I managed to launch task manager through ctrl-alt-delete (that didn't flicker, but taskmgr did). I launched cmd through taskmgr and managed to stop the flickering by terminating endless stream of svchost.exe processes. Couple of seconds after I do this, BSoD appears giving 0xc000021a error. Msconfig can't configure the PC to boot in safe mode. What do I do?
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Dec 29, 2013
When I single click it's actually doing a double click. It does this most of the time but not every click. Could my mouse be going bad?
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Jan 4, 2014
I have a new Dell Inspiron 15r as of this Christmas, running Windows 8. I ran the upgrade to 8.1 but I still have a problem with my cursor wanting to "hover click" on links or browser tabs, as well as being stuck in the down position, when I'm not even pressing on the touchpad left button. I end up selecting an entire region of stuff while moving the cursor across the screen.
I can't figure out what to change or configure in Control Panel, or is it in the Dell Touchpad configuration utility?
In Control Panel/Ease of Access Center/Make Your Mouse Easier To Use I have unchecked "Activate a Window by hovering over it with a mouse." Still happens.
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Mar 23, 2014
I have just done a fresh install of the latest win 8 and occasionally i get explorer restarting
Also the last time it happened skydrive had dissapeared
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Jun 2, 2014
Heres the log from event viewer:
Log Name: Application
Source: Application Error
Date: 6/2/2014 1:20:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
[Code] .....
Thats the end of the log. I just got this computer back from servicing...
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Mar 24, 2014
I have a Windows 8 machine with Windows 8.1 upgrade.
On my operations such as restarting and shutting down it hangs and does nothing (I understand this a common problem but I have tried 3 solutions I found on the internet and none of them worked.) I still have to turn off my computor by holding the power button......
It isn't just shutting down however. Often when I try to open a program I have downloaded from the internet (the latest example being a driver scanner) nothing happens.
To try and fix these issues, I attempted to refresh Windows 8. Again it did nothing. After clicking the Get Started button it just hung on Preparing. I only left it for about 20 minutes, I thought something would have happened by then. The same is true for reinstalling Windows.
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Apr 30, 2013
Sometimes Windows 8 just hangs after I look around and change some of the DVD related settings in VirtualBox. My host system is ubuntu and the guest is Windows 8.
When it hangs it is usually showing the Windows 7 desktop because I am always in that mode. I cursor to the lower left to try to the the mini-tiles but no matter what I do with the cursor, the mini-tiles do not appear. In fact, nothing works. I cannot launch any desktop applications.
In the past I solved this by simply having VirtualBox send the shutdown power-off signal. Windows is ignoring the shutdown signal. Is there a Windows-centric way to fix this problem so that I can do a Windows-centric shutdown in the normal fashion or otherwise resolve or prevent this problem?
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