Debugging :: Screen Flashed Green - Event Viewer Says Explorer Crash

Jun 2, 2014

Heres the log from event viewer:

Log Name: Application
Source: Application Error
Date: 6/2/2014 1:20:44 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic

[Code] .....

Thats the end of the log. I just got this computer back from servicing...

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Where Can Find Windows Explorer In Event Viewer

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I started up my computer and Windows explorer randomly froze up and hung. I didnt do anything to provoke it. I just sat here waiting for my computer to boot up.Then when I thought it was finished I opened firefox. Then Windows explorer just freezes completely. I tried doing windows key + r. It opened the run window but it froze. Then I tried moving my mouse on the right to open up the charm bar, ( I think it's called that) to hit settings and then restart. When I clicked settings the whole bar just closed out and would close out every time.

I right clicked on the task bar to try and open task manager. When I clicked on task manager it wouldn't ever open. So I couldn't even shut down properly. I just pushed the power button. Then I turned it on again and the same exact thing happened.So I shut it off again.

Then I turned it back on and went to msconfig before it froze up and I set it to boot into safe mode.Then I got into safe mode and ran a malware bytes scan and an avast scan. Nothing came up on either so I just went back to normal boot. The problem stopped now but I want to know what caused that whole thing to happen because it hasn't happened to me before.So I want to look at event viewer to see if that'll explain it. Where would I find that at in event viewer?

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I also upload my dump file to the link: [URL] ....

[COLOR=#333333]I have done hardware diagnostics test in my dell laptop and i also currently using new version of internet download manager. Now i am adding some more dump file.

My error Detail is given below:
Code: 1>Log Name: ApplicationSource: Application Error
Date: 15-Sep-14 1:45:02 AMEvent ID: 1000
Task Category: (100)Level: ErrorKeywords: Classic User: N/A
Computer: Om Description:Faulting application name: Explorer.EXE,

[Code] .......

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I suspect it is somehow related to my Logitech G35, as the problem came up today after plugging the headset in. However, I use the headset nearly daily for months now .

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OSystem: Windows 8 Laptop

HijackThis Report:

Logfile of Trend Micro HijackThis v2.0.5Scan saved at 12:40:59 PM, on 2013-11-29
Platform: Unknown Windows (WinNT 6.02.1008)
MSIE: Internet Explorer v10.0 (10.00.9200.16537)
Boot mode: Normal

[Code] ....

I'm ready to try anything, as long as its not "just reformat"; I cannot reformat - too much stuff in there.

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Jun 23, 2014

My crashes are not related to BSODs. I HAVE NOT GOTTEN ANY BSODs AND THUS DO NOT HAVE ANY DUMP FILES.

For about the past month and a half, I've been getting random crashes in Windows 7. My computer suddenly turns off and reboots itself. Just a black screen. Sometimes I don't get a crash for five days, sometimes I get one twice in the same day.

My copy of Windows 7 wasn't genuine. I did a completely clean install of a genuine copy of Windows 8.1 one week ago, just to rule out problems on the OS level. I just got a random restart an hour ago. I only brought over media files from Win7, so I'd say my problem must be hardware related, or something to do with my power socket.

Thoughts? Unfortunately, I can't change sockets easily, as I would have to move my computer into another room for possibly weeks just to see if the problem reoccurred (it's so rare).

The event viewer shows that these crashes coincide with Event ID 41: Kernel-Power. The event data is always blank as follows:

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

My monitors do not turn off when the computer self-reboots and they are connected to the same surge protector as the computer. Does that pretty much rule out a socket problem?

My computer specs (nothing is overclocked):

i5 3570k @ base clock
Gigabyte Windforce 3X GTX 670 graphics card
Dell U2312HM (main monitor)
Dell P2214H (2nd monitor)
CM Storm "Spawn" mouse
Corsair K70 mechanical keyboard
Corsair TX750M PSU
16GB Corsair Vengeance LP RAM
MSI Z77MA-G45 mATX motherboard
Seagate Barracuda ST2000DM001 2TB HDD
OCZ 120GB Solid 3 SSD

Things I've tried:
1. Ruled out overheating: my computer is very well cooled. Prime95 can't push any of my CPU's cores past 50C. My CPU runs @ about 35C during heavy gaming and my GPU doesn't seem to get past 40C.
2. Run Prime95 for about 14 hours with no errors.
3. Run Memtest86 to rule out faulty memory. I only did one pass, so I'm guessing I should do more?
4. Unchecked the "automatically restart" option in advanced system properties. It hasn't had any effect.
5. Uninstalled my GPU drivers and updated to the latest ones.
6. Tried to rule out a faulty PSU to no avail. Hardware monitor programs give me crazy voltage readings (8V on my +12V), but voltages seem normal in the BIOS. Should I buy a digital multimeter to test voltages under full load?

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It seems for the last two days the performance of said game had been dismal, where i'd get a mostly consistent frame-rate before, I now only have a stutter riddled mess.

Looking through the Event Log I noticed a entry shown as; Kernel-Processor-Power Event ID 37, the text below it shows this; 'The speed of processor 0 in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 7 seconds since the last report' the entry had been generated at '7:56pm' of today, which I found odd, as I believe that's when I started my game.

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If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

amdacpusrsvc
acpusrsvc: GraphicsMemory API Wrapper: Dummy Packet Submission FAILED

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