Debugging :: Unknown Driver Caused System Crash
Dec 20, 2013
Unknown Driver caused a system crash - igdkmd64.sys
Frequent occurrences
Brand new Dell laptop - barley setup let alone used.
Graphics drivers & windows 8.1 service packs updated.
Appears to be graphics related and occurs when using apps that would require the higher performance settings only. Crashes appear to be seeming random and often occur when i'm not even in front of the computer can occur immediately starting an app or an hour later.
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Jul 6, 2014
I recently bought a ASUS G750jm laptop. in the past 30 days of receiving it it has BSOD six times.
Five have been caused by a DRIVER_POWER_STATE_FAILURE and the most recent was
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. I have tried researching and calling in to ASUS.
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Mar 29, 2014
I Just installed a fresh windows 8 on my computer and it worked fine until I installed the nvidia drivers. Without nvidia drivers it works fine, but after installing it it starts to freeze and crash. After I remove the nvidia driver is it works fine again. I tried the newest and the older nvidia drivers but none of them were stable. The symtopms are different each time. Sometimes BSOD sometimes some part of graphics on the screen goes pink sometimes the screen blacks out and does not return until I hard reset it.
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May 3, 2014
My system has crashed several times and today I find out that it dumps a file that can figure out the cause of the crash. I have attached the dump file ...
OS : Win 8 64bit
System : Alienware 18"
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Apr 2, 2014
I've had 22 crashes since 3/19/2014 according to the event viewer. All of these have had the generic Event ID 41 for an unexpected shut down. They've been occurring daily, and I can almost guarantee that I'll get a crash within 5 minutes of turning on my computer and logging in. Once that first crash occurs, I can use my computer normally until I shut it down and then it'll happen again the next day.
These crashes usually occur within the first few minutes of logging in after a clean shutdown; however, they have also occurred at random intervals afterwards. I am not always doing anything intensive while it happens.
These crashes show no BSOD. The screens turn black and the power restarts, almost as if the power was cut and then started back up. I unfortunately do not have a spare PSU to determine if that's the root cause.
I've installed no new hardware into my computer recently, and no software at the time when this started. The only notable thing is that I setup a new router: TP-LINK TL-WDR3600.
There are no drivers on the TP-LINK webiste: TL-WDR3600 - Welcome to TP-LINK. I've let windows handle that. Yesterday I did install the USB print controller utility (there is currently no printer attached to the router), but I had a crash this morning.
I've checked my Windows folder for any dump files, and there's a memory.dmp from 11/25/13 (unrelated), and no Minidump folder.
I've attached the SF diagnostic zip.
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May 6, 2014
I am the same person who posted a thread about needing drivers for Windows 7 after dual booting it with my preinstalled copy of Windows 8. So, I was on Windows 7 today, and my screen randomly blinked on and off for 5 seconds, and then came up with a message saying my system display driver crashed but had recovered. Then, about a minute later, it crashed again and came up with a BSOD saying that the display driver had crashed but failed to recover. I do not have the error code from it, as I only saw this screen once, and forgot to copy down the codde because I got freaked out But anyways, I have copied the system report to this post from the Seven Forums System Tool. I am currently running in safe mode on my Windows 7.
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Dec 10, 2013
I installed the latest version (3.0.0.9015) of Secunia software to my new Win 8.1 desktop. The PSI Setup looked OK.
I got a screen at the end that said: PSI has been installed on your computer. Click Finish to Close Setup.
While I was reading this message and it was still on the screen I immediately had a message pop-up from "System Restore" that said: System Restore completed successfully. System has been restored to 11/11/2013 4:35:46 PM. Your documents have not been affected. <Close>
I wasn't anywhere near the Restore screen. I had just turned on the machine, searched to see if Secunia was available for 8.1 (since I used it on my Win 7 machine), and started the download. The download was successful and I was able to run a scan....but this whole System Restore completion screen has freaked me out.
I realize I should have manually set a restore point before loading new software
When I look at my current possibilities for doing a restore, I can select from 11/23 or 11/30 - both auto set (so why 11/11?. I'd assume there should also be one for 12/7 since they are being set weekly, but it's not there. Nor are any other restore points, though I really had been setting them quite frequently as I was "configuring" this new machine.
The allocation is set at 30. Is this typically sufficient for a set-it-up-and-leave-it-alone user?
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Feb 9, 2014
My machine is breaking down here.
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Apr 13, 2014
I built my first PC in summer 2013 and since then have had multiple BSOD which have sometimes been really close together and sometimes really far apart. What I mainly want to know is if it is hardware related or just related to me installing any of the 14.x Drivers from AMD
The one thing I have noticed. If I remember correctly it never BSOD during games I feel like its always when I'm watching a video online.
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Jun 20, 2014
I'm having this random BSOD that seems to be caused by ntoskrnl.exe, according to WhoCrashed. It occurred three times just while I'm trying to post this thread. I can't identify a specific event that triggers this BSOD. It happens while browsing the net, watching videos, playing games, even while editing this post to mention this info!
System Information:
computer name: MSI
windows version: Windows 8.1 , 6.2, build: 9200
windows dir: C:WINDOWS
Hardware: GT70 2OC/2OD, Micro-Star International Co., Ltd., MS-1763
CPU: GenuineIntel Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 34241622016 total
VM: 2147352576, free: 1928572928
Last two reports of Crash:
On Fri 6/20/2014 10:38:51 AM GMT your computer crashed
crash dump file: C:WINDOWSMinidump-62014-11062-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF800784B9A81, 0xFFFFD00024B91D20, 0x0)
[Code] ....
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
On Fri 6/20/2014 10:28:12 AM GMT your computer crashed
crash dump file: C:WINDOWSMinidump-62014-8640-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x153FA0)
Bugcheck code: 0x139 (0x3, 0xFFFFD000219CCFB0, 0xFFFFD000219CCF08, 0x0)
[Code] .....
Bug check description: The kernel has detected the corruption of a critical data structure. The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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May 21, 2014
I've a problem with my computer. From a few day i expect a random BSOD on my computer. I don't have do nothing like hardware modify or software upgrade but the problem still persist.
Today I've try to reinstall my OS (Windows 8.1 Update 1) but the problem still persist. Try again without install any driver, but only following Windows Update and the problem appear again. I've 2 MiniDump and a FullDump ...
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Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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May 23, 2014
My computer has always had intermittent BSOD but generally it's been only 1-2 a month and after a system restart everything works fine. In the last couple of weeks I've been getting BSOD after only a few minutes of operation every time I start up and generally after these errors the computer won't boot - sometimes it will be a black screen after BIOS check, sometimes it won't even get that far - just black screen without the BIOS check even starting. Usually the only way to get it to boot again is to disconnect the power and remove the CMOS battery from the motherboard. I've run driver verifier which has indeed generated it's own minidumps but I don't really understand what these error reports are trying to tell me.
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Oct 26, 2013
My system crashed yesterday. I am trying to recover my image. I boot from the recovery CD that I created when created the system image. The system image is stored on an external hard drive. When I try to recover the image it comes up with an error "Network path not found error 0x80070035". I have shared the folder, I have tried everything that I can think of to fix this.
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Nov 4, 2013
My machine is crashing frequently with nothing at all in the event viewer to track down the cause.
I have run your tool on the machine and attached the .zip.
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Nov 15, 2013
My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.
I have attached my Diagnostic results.
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Nov 7, 2013
It suddenly crash while I'm browsing facebook, no other apps/programs in my PC are open. Attached the dump below
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May 22, 2014
Im having random BSOD crashes. It randomly occurs when I play BF4 but can also happen when my PC is completely idle!
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May 28, 2014
Blue screen of death after installing comme view for wifi, issue - Microsoft Community
i installed software (comm view for wifi) but after that my pc is going to blue screen of death ,after that i unistalled the app but i see its look like comme view for wifi changed my wirless adaptor name
to another name and my pc again its going to blue screen of death...
yesterday i was think that comme view for wifi not was unistalled complitly and i installed comme view for wifi again and deleted with software (perfect unistaller) but after that i see this new problems in my windows...
many of my app is not showing but files of app still in c:/program files....
recycle bin folder is gone
change pc option is not opening
when i install new programs not coming with apps
i decided to refresh my pc after that most problem was fixed but i got diffrent bsod
the bsod came while i downloading big files like 100 mb from internet
i uploaded dump files here in zip
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Jun 6, 2012
I've installed win 8 consumer release not long ago, and the windows keep crash from time to time with and says to search for dpc watchdog violation for more info.
Aafter the PC is restarting it says that the problem was with memory.dmp.
At the beginning it happened once in a few weeks so I didn't care but now it happens more often which in not good!
before the crash itself happens the PC freeze and make some weird buzz-like sound, sometime it keeps working after but sometime it crash.
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Jun 5, 2014
I got a new PC last year by now it crashes while playing almost any game, and sometimes running any software.
I ran the ram diagnosis without any results and can provide the following information.
Netalyzr:
ICSI Netalyzr ? Results
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May 11, 2014
I usually boot my machine in the morning, use it for a bit and then leave for work. After a time, the machine goes to sleep. About 5 or 6 hours latter, WMC wakes the machine to record a TV show. The recording never happens. When I get home, the machine is one but unresponsive with no display. The power button does not shut the machine down. I have to long hold the power button to kill the machine. In addition, if the machine sleeps for a shorter period and I wake it with the mouse, it crashes and restarts. I had to look at a log to find out that the machine restarted because, again, no display.
What I've done:
Updated the BIOS
sfc /scannow (revealed errors)
... /RestoreHealth (fixed errors)
Drive and memory diagnostics
Checked my problem against this forum which revealed other crash at wake threads but I'm not able to interpret the log file...
Attached is my sf debug tool output
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Oct 22, 2013
After I opened Garena Plus and started Warcraft 3 Frozen Throne it crashed ....
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Mar 9, 2014
sometimes when i play one game or just desktop working my pc crash, reboot and thats it.
In device manager is everything ok. When i go into Troubleshooting only in Audio can't find solution.Not sure if problem is Realtek or High definiton codec.
Should i remove High Definition Audio Device or Realtek High Definition?
Disabled one... ok
No minidumb files, no bsod...
Still crashing
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Mar 20, 2014
Computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet.
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Apr 8, 2014
I am having regular problems with BSOD crashes when insert a USB storage device. The problem first arose following reinstalling windows and associated drivers. I have tried updating drivers and deleting and reinstalling the USB drivers but to no avail.
I attach a file containing recent data that is gathered from a crash.
Need to analyze the data to identify the problem.
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Nov 19, 2013
I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.
A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar.
I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps).
I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.
TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.
I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed memory (RAM): 8.00GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Full Windows Touch Support with 10 Touch Points
I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>
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Aug 9, 2013
I can't remember the exact details but my computer Blue Screened with something about kernel memory exception (not entirely sure). This has been going on for weeks and I normally just ignore it.
Unfortunately its getting worse and I have a feeling my hardware is at fault but I'm not entirely sure.
Pheoxy.zip(SF_10-08-2013)
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Sep 20, 2013
I purchased my cyberpowerpc from newegg.com back in June of 2013 and since I've received it I've had a number of BSOD issues including a hard crash that forced me to reload the OS from the partition, i'm at my whits end with it, I've recently ran a memory test with both Memtest86 and Memtest86+ and both came up with more errors then i can count... I haven't tried taking any memory sticks out because I've seen at least 6-8 variants to each BSOD error message and I'm not sure what can be wrong at this point...
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Jul 21, 2014
should i remove or/and uninstall something ?
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Jun 6, 2014
This computer has been crashing after coming out of sleep since I built it.
I have tried changing the hybrid sleep options, but it still crashes like clockwork.
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