Debugging :: Asus K450j Laptop - BSOD System Thread Exception Not Handled
Aug 28, 2014
I'm using a asus k450j laptop, the laptop only have a few months so its almost new, it's rare happening bsod, this time happened while seeing a movie.
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Aug 12, 2014
I just updated my Nvidea graphics card, and for some reason after restarting my laptop, in order to install these files to the system, the "System Thread Exception Not Handled" Blue screen error flashed on my screen, and later redirected me to an automatic repair screen, which attempted to fix this issue.
I ended up restarting the laptop on safe mode, uninstall my Nvidea graphics card and completely reinstall it from scratch.But for some reason it keeps giving me the same error each time I restart my laptop.After some research online, apparently there's an issue with Avast and Nvidea?
You will find attached the SF Diagnostic Tool grab all option files needed to view the issue at hand.Many are saying that I've not been installing the corrent drivers, but that's not possible, as it's directly from the MSI website (GT70 0NE) linked to the official Nvidea website, saying that the driver includes my graphics card (680M).
While other people are saying that maybe Avast is causing some issue towards the graphics card?I have the Avast 2014 Professional Antivirus.
Laptop Specs:
Windows 8.1
MSI Dragon Edition 2, GT70 0NE, Intel Core i7-3630QM CPU @ 2.40 GHz 64 bit
NVIDIA GeForce GTX680M
Intel HD Graphics 4000
I'm currently running my laptop without the nVidea Graphics Card Drivers, and seems to be fine so far.
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Jun 20, 2014
System Thread Exception Not Handled AND Failure Configuration Windows Updates, Reverting Changes.
I own a computer Asus (Windows 8, 8 Gb RAM, 1 Tb hard disk, Intel i5 cpu). I cannot use that computer, because every time I have to restart the system, I get a Blue Screen Of Death: the message says "System Thread Exception Not Handled". Restore-points have not solved the problem. I was forced to completely reinstall the OS. Over and over again. The last time it happened, I was forced to Reinstall the OS twice. I was awake for nearly 48 hours, non-stop, to make sure everything would go smoothly.
Every time I reinstall the OS, I am forced to reinstall all the hundreds of Windows Updates. On a Metered connection. In one week I've used up my ISP's monthly internet allowance.
But this is only the beginning of the nightmare. Not only do I have to re-download and re-install hundreds of Windows Updates, over and over again, and on a Metered connection. But, also, every time I reinstall them, I get the message "Failure configuring Windows Updates; Reverting Changes." What is ever worse is that the message only appears AFTER I've downloaded gigabytes of Windows Updates on a Metered connection.
In other words, Microsoft Windows asks me to install Updates, to solve the problem "System Thread Exception Not Handled." But, at the same time, Windows is incapable of installing those Updates, because of "Failure to configuring Windows Updates; Reverting Changes."
So, in order to be able to use that computer, I would like to completely remove Windows from that computer. But the computer does not allow me to format the C drive. It does not allow me to delete Windows 8, either. What should I do??
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Apr 11, 2014
I just got an Asus Q501LA notebook and while connecting to a wireless network I get a BSOD with this message kmode exception not handled (netwew02.sys)
[URL]
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Mar 16, 2014
Get multiple BSOD's everyday.
Interrupt Exception Not Handled
KMODE Exception Not Handled
Unexpected Kernel Mode Trap
System Service Exception
All of them result in a file called ntoskrnl.exe being highlighted in BlueScreenView Other files highlighted in KMODE Dump were athw8x.sys, Ndu.sys, and NETIO.sys
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Jun 25, 2014
I keep getting blue screen and this error "kmode exception not handled" at random times.Dont know what to do.
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Jun 26, 2014
I am just built a new pc and installed and updated all drivers properly. But it keeps crushing and most common bsod is "Ntfs_File_System" and "Service_Exception_Not_Handled". I searched almost all of similar forum post and i still get bsod's. İ have tried to run Memtest86 and it couldnt find any error in rams. Sometimes data corruption occured in my several files and i have ran HD TUNE to find any bad sector but it was ok too. I have done all i can and it still crushes 2-3 times a day.
About system:
Windows 8.1
Asus p9x79 motherboard
Asus Gtx770 o.c. graphic card
Intel i7 4820k processor
I couldn't attach my minidump files so i have uploaded them: [URL] ....
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Apr 18, 2014
My Msi Ge70 2oe is 5 moths old and i got several BSODs since purchase. I updated most drivers in April, still got 6xBSOD this month. Most of them System_Service_Exception and addressing ntoskrnl.exe+59769. idk what that means, think have some really bad drivers it happens mostly using chrome.
Using manufacturers Live update 5 to update, although not installed some optional like norton internet security. Checked memtest and windows memory test programs, nothing unusual.
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Sep 15, 2014
I've been getting blue screens of death infrequently, attached to my PC randomly losing power and hard freezes. I used to ignore it (used to get it rarely in BF4 a while ago, and often in Star-Citizen), but with things like LoL or Diablo 3, it doesn't ever happen.
Now i've been playing ArcheAge it's been happening alot, I purged my ATI drivers (was getting an AODDriver registry issue showing up with Event Viewer) with uninstall and the reg-edit clean. Then installed the most recent build and used CC cleaner to clean out a whole lot of issues it found. The random shutdowns and freezes seemed to have stopped, but I've still been getting the System_Service_Exception BSOD a few times a night of constant play.
I have a bad suspicion with the freezes / shutdowns it's a HDD issue or a power supply issue, but after the driver clean i've only been getting BSODs so far (as the oldest parts of my PC is my 5+ year old Corsair 620W and my HDDs that now are sitting loose as my 280x is too wide for the case(getting a 750D and a SSD for boot soon hopefully, then PSU later).
Still getting freezes. I think the attached ZIP is what i need to attach, I accidentally ran it twice not realising the folder where it put the dump.
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Aug 13, 2014
I used to blue screen whenever I start up my laptop; could only start it through safe mode. I had a ton of errors trying to reinstall Windows, but then eventually did it. Anyway, Why I was blue screening. I was setting up everything and downloading things I wanted (after resetting Windows and deleting almost everything), when *SEEMINGLY* out of nowhere, I would blue screen. After a couple of blue screens, I noticed it was only when opening Skype. Turns out this was why I was blue screening ages ago when opening my laptop. Anyway, I want to fix this. More detail would be this: I click on Skype, blue screen with something to do with "System service exception ks.sys"
I need Skype to communicate with friends and family.
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Apr 17, 2014
I have this laptop: Amazon.com : ASUS A55A-AH51-WT 15.6-Inch LED Laptop (White) : Laptop Computers : Computers & Accessories, with additional 4gb Kingston ram aftermarket.
I am getting BSOD crashes whenever I play video games, like league of legends. They happen randomly and with seemingly no direct cause.
Windows has given me solutions to update my graphics card drivers, but whenever I "update" it gives me the same one I have and continuously says to update the driver.
including updating to the generic Intel Iris graphics drivers, but it still crashes.
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Jun 18, 2014
I've recently upgraded my motherboard, processor and RAM to an ASUS Z87-K, Intel i5-4670K, and Corsair XMS3 1x8GB, and ever since I have been experiencing what appear to be video card related crashes. I am using a Zotac Geforce GTX 560 AMP, and a Corsair 750w PSU and did not have issues before the upgrade. The computer will crash to desktop while playing high performance games, sometimes almost immediately, sometimes after an hour or two. This results in an event log message like this:
Code:
-System -Provider [ Name]Application Error -EventID1000 [ Qualifiers]0 Level2 Task100 Keywords0x80000000000000 -TimeCreated [ SystemTime]2014-06-18T19:01:27.000000000Z EventRecordID5565 ChannelApplication ComputerHomeCore Security -EventData Shogun2.exe 1.1.0.0 507716b8 nvwgf2um.dll 9.18.13.3788 537a8e25 c0000005 00290d6e 18c0 01cf8b1863dbf93b
[Code] .....
This is bad enough, but I have also been receiving BSOD in more sever cases. My dump files are zipped and attached here.
In my troubleshooting to date I have:
- started upgrade from clean Windows 8.1 install
- checked all my power supply settings,
- checked all internal connections
- made sure the RAM was running at the appropriate frequency and power settings
- updated my BIOS and all my drivers manually, included several clean driver installs for my graphics card
- conducted Windows Repair
- checked the temperature: CPU less than 40C, GPU a fair bit higher in mid 70's
- tested memory for damage, came back clean
- ran dskchk, came back clean
- ran dxdiag, says there are no problems
Note: I've been using Shogun 2 to run tests, but it happens on every game I've tried (Arma 3 and Planetside 2 through Steam, and FarCry 3 through Uplay)
My next step will most likely be another complete format and reinstall, and then if it still remains I would have to assume my video card is shot, a horrible coincidence that it happened right when I upgraded everything else.
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Sep 15, 2014
A couple of days ago, I was on steam on my ASUS X550L Notebook when it suddenly blue screened and shut down. I waited a couple of minutes and turned it back on, and it went to the ASUS automatic repair system. After 6 hours of my laptop being stuck on the repair system, I shut it down. I waited around a minute and turned it back on and ran it through login, where it blue screened again and has not turned on since. If I go to try to turn it on, the lights in the bottom of the laptop flash for a couple of seconds, but it never turns on. I am okay with wiping the computer if I can get my files on an external hard drive, don't want to redownload them steam files.
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May 28, 2014
im having some problems since i updated to windows 8.1, a month ago i had bsod regarding my bluetooth driver qualcomm atheros, I am attaching some minidumps
[URL]
I dont know if there are any known issues with n550jv model running windows 8.1, something else, i changed my hdd into a ssd samsung evo and changed the 2x4 ram into a 2x8 ram, but it was like 3 months ago and this started like a month ago with windows 8.1
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Oct 17, 2013
This began suddenly about two weeks ago and has continued ever since. I get the usual Driver_State_Power_Failure message I have seen here.
When I attempt to upload a dump file, I get and invalid format error, and SF Diagnostics tool will not work for me either.
This computer worked wonderfully for 6th months and now it's a complete pain.
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Jul 10, 2014
I have a Asus pc, that has been crashing all the time due to unknown reasons. I have experienced that as soon as it hangs due to some process that is taking some time, it usually ends with a BSOD. I can let the computer alone and when I come back it has crashed, apparently for no reason, since I have not been using it for anything.
It crashes and gives the BSOD for many different reasons, I don't have the complete overview of all the reason, but above two listed reasons are the most significant. I have been using WhoCrashed, but does seem to get anywhere with the information provided by this. The PC is a new laptop.
I have followed the instruction and I'm uploading the zip file created by SF Diagnostic Tool.
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Sep 15, 2014
So last Sunday I woke up grabbed my computer which I had simply closed the night before, nothing unusual and the screen was all black so I just figured it was a random problem and manually shut down. When I powered back on initially I got zero response, just a black screen, no HD activity no fan spinning eventually (anywhere from 5-15 minutes) in a sort of delayed boot action it began booting but it took forever to boot into Windows 8.1 which I upgraded to months ago.
So my question is two-fold, I don't think the BSOD issue is related to the incredibly slow/delayed start up, because this happens before the OS even begins loading if I'm not mistaken.
The first part of my issue are the random BSODs which also started happening for a while I was getting a warning about Intel Rapid Storage that I never bothered to read, and eventually it just went away after I did updates.
But this computer has just randomly shut off while I was using it, not crashed, just lost power.
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Jun 9, 2014
Bought a new laptop almost a year ago, i was never able to find the cause of the crashes.
Here some specs
- Intel i7-3537U CPU
- Asus K56CB motherboard
- NVIDIA GeForce GT 740m Dedicated GPU
- Intel HD Graphics 4000 Integrated GPU
- 4gb 1600 Ram, single stick
- Windows 8.1 (had the same problem with win 8)
On every game i play i get random freezes, random crashes, random BSODs, some games do crash more frequently than others, I've tried older drivers, I've also formatted my pc but the problem is still there...I am not using any antivirus, windows defender is enough for me.
What gets on my nerves the most is that even on old games like quake live do crash and sometime it also gives me BSODs, the fps are constant and quite high but i randomly get freezes (about 0,5 - 1 second long)...
another example, im playing SMITE, i get 80-150 fps but the game crashes every 2-5 mins, this game rarely gives me BSODs, when im lucky the game wont crash for 20-30min, but its very rare. the gpu can reach 80-85C. With "crash" i mean black screen with a window saying "Game.exe has stopped working"
There are other odds things happening on this notebook, for example i cant access to the bios while booting, i can only access to it once i log to my windows account, another strange thing is when i left click any file sometime it takes 10-15 seconds to get the "open, open with, copy, paste, cut etc.. window opened". I've also noticed that sometime while gaming my disk usage get to 100% for an instant and when that happens i get a lag spike/freeze...
If no way to find the source of my problems ill build a desktop and than ill keep sending the notebook to warranty until they fix it . I've still got 1 year of warranty, I've also sent it once already but they only changed the hard disk, and it didn't solve the problem too ...
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Jul 5, 2014
I got a new ASUS G750jx laptop two weeks ago and have been having crashes since the first day.
So far I've tried various hardware diagnostic tools:
Memtest - ran it for 19 hours in multi-thread mode, did 11 passes and had no errors
Intel diagnostic tool - found no errors
Seatools - had no errors
Fumark, 3dmark - without troubles
Ran system with driver verified enabled, had crashes, but all of them related to nt kernel and don't really give much information ( i had updated to windows 8.1 at that time )
Couple of days ago reseted everything back to factory settings and had more luck getting references to specific drivers in minidumps, like sortport.sys, dxgkrnl.sys and nvlddmkm.sys. Obviously tried all newest drivers from the manufacturer website, but problems still persist.
Unfortunately I've removed latest dumps, so I'm attaching previous ones : [URL] ....
And and small output from sf tool, too bad cannot go back and get a better one : [URL] ....
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Mar 8, 2014
I have an Asus laptop that has recently been migrated from Windows 8.0 to Windows 8.1. I had few issues with Windows 8, after I got used to how it functions. Now, it usually takes 8-10 boot tries to make it through all the freezing issues before I get a successful boot. It rarely stops at the same place in the boot cycle. I have tried to use the Windows troubleshooter, selecting the restart issues, but it did not find any issues needing to be resolved. I have updated the drivers using driverscan, and it did update 31 drivers, but did not effect any changes to the freezing/lockups. I have configured the PC to create a complete dump upon lockups, but have not restarted the PC after the change since it takes so many tries to get to a workable configuration. I am attaching the SFdebug file as an attachment to this post.
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Jan 16, 2014
I ran into a BSOD while the system was unattended. I used Who Crashed and got the following information. Unfortunately I realize that may be difficult as I cannot include all of the files you typically request(only the minidump is attached) ...
Here is the info from Who Crashed:
This was probably caused by the following module: win32k.sys (win32k!NtUserGetDC+0x24)
Bugcheck code:
0x50 (0xFFFFF960000E1008, 0x8, 0xFFFFF960000E1008, 0x7)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path:
C:WINDOWSsystem32win32k.sys
product: Microsoft Windows Operating System
Company: Microsoft Corporation
Description: Multi-User Win32
Driver
Bug check description: This indicates that invalid system memory has been referenced. This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
There haven't been any hardware changes or software installs for many months now. Scanning (SFC, CHkDKS) did not reveal any errors.
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May 12, 2014
I am facing a BSOD every time my new ASUS laptop running Windows 8.1 goes to Sleep and I try to wake it up. The BSOD displays the error message Driver_Power_State_Failure. I have attached the files from the SF diagnostic tool.
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Jun 21, 2014
I've been having the BSOD Issue for a week or two now. It takes forever to boot and then it gives me a blue screen with the Error Driver_Power_State_Failure. I tried going back restore points...that dint work.
I also tried Refreshing and Resetting the PC using those settings on Windows...Still same issues...And also because of this...my system is becoming very slow now as well.
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Mar 31, 2014
Following errors appear frequently:
IRQL_NOT_LESS_OR_EQUAL
KMODE_EXCEPTION_NOT_HANDLED
BAD_POOL_CALLER
IRQL_GT_ZERO_AT_SYSTEM_SERVICE
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Sep 12, 2013
I recently put together this computer from parts piece by piece. Unfortunately all these problems started on a particularly large upgrade including new motherboard, processor, heatsink, ram and gpu. So I'm not sure exactly what is causing this problem. Sometimes when I start up I get a BSOD, often a random cause, I've never seen any consistency. And that can cause up to 3-4 BSOD's in a row on boot up until eventually a system repair is attempted, which has to perform a system restore. After the system restore I get another one or two crashes before I am able to keep my computer on. Then a couple of days later, I might suffer the same bizarre chain again.
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Jul 28, 2014
It is just a matter of time before the system crashes. Sometimes I can play a whole evening without a crash, sometimes it crashes every 5 minutes. It does not seem to coincide with what happens in the game and it can be an old game with minimum graphics or something else on max, the crash is the same. As it crashes, screen goes black, it generates a hum on the speakers, and all I can do is to push the power button until it shuts off the power. Another problem is that there is NO dump file whatsoever. Minidump settings are all validated, but no dump gets created. I hope the SF debug Tool is enough.
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Jun 4, 2014
So a few nights ago I was on my computer. The power randomly went out in my neighborhood without warning despite the fact a storm wasn't present. I restart the computer and continue. Later that night I receive a BSOD Kernel System Check Failure and have to restart again. Now 3 days later, it does the same thing once a day. Except today was different. After my third blue screen I opened up chrome to research the matter when a message popped up to inform me that my chrome settings had become corrupted. This makes me worry that this has its roots in the bowels of my system's memory.
These are the files that windows suggested I send to microsoft:
c:windowsminidump-60414-17484-01.dmp
c:usersmasonAppDatalocalTempWER-61359-0.sysdata.xml
c:windowsmemory.DMP
I know you can't do too much with these, but I thought it might serve some purpose.
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Jun 6, 2014
BSOD when waking system from sleep or hibernate.......
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Dec 18, 2013
BSOD while putting the laptop on sleep
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Aug 1, 2014
I got a new laptop, and pretty much immediately after initial set up I shut my laptop, the next time I tried to open it it showed the BSOD, it has the error,system_thread_exception_not_handled (iastora.sys). After it does the restart my computer runs fine. I followed the directions and included the file.
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May 9, 2014
So a few moments ago I had my first BSOD (since I changed my failing HDD with an SSD). It happened when I opened the lid and was about to enter my password/PIN @Windows 8 lockscreen. I usually press enter on the numpad to bring up the password/PIN prompt screen and when I did that I got a BSOD saying "IRQL_NOT_LESS_OR_EQUAL".
I had Google Chrome running in the background with about 3 tabs (not running any demanding sites). I had IOGraph running in the background (it detects mouse movements and stops and puts it on an image file to make it look nice, again nothing too demanding).
I updated my GPU and Bluetooth drivers about 2-3hrs before it happened. They were the latest Intel HD4000 and Bluetooth (integrated in Intel Centrino Advanced-N6325) from Intel's site. All of this was after restarting post-driver updates.I have never had a BSOD, at least for the last 6-7 months (when my HDD failed). S.M.A.R.T. data for my SSD has not changed and shows no abnormalities.
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