Debugging :: BSOD Crash Win 8 64 Bit 3 / 4 Times A Day Minimum - Bad Pool Caller
Nov 16, 2013
I've had Windows 8 for more than a month now but didn't have any BSODs. These started like 4 days ago. They happen about 3/4 times a day, minimum. I have attached my SF Diagnostic Report
The error it gives me on the BSOD is 'BAD_POOL_CALLER'
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May 3, 2014
My system has crashed several times and today I find out that it dumps a file that can figure out the cause of the crash. I have attached the dump file ...
OS : Win 8 64bit
System : Alienware 18"
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May 23, 2014
I saw this BSOD for the first time last night. I don't know exactly how it happened: my sister was using my computer to edit some photos from her travels on Photoshop. She shut it down. I opened it up and pushed the power button a little while later. After the HP loading screen, I saw a BSOD for "Bad Pool Caller."
I have seen some issues due to an outdated graphics driver. When I updated to Windows 8.1, I began seeing delays upon wake up and entries in the Reliability Monitor for hardware errors. I've tried updating my graphics drivers but since I use switchable graphics, it is actually extremely difficult to do so. HP's drivers don't allow me to open them and Leshcat's drivers have failed, too. That is why I have given up on updating them.
Minidump file is attached.
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Jul 16, 2014
I have an acer computer running windows 8.1 i left a file to download, when I came back I saw a bunch of error messages talking about the memory/ram, so I restarted and got a windows 8.1 blue screen of death. Saying BAD_POOL_CALLER. Right now it says it's collections error info and it's at 100% and it is still my computers fans are loud.
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Mar 26, 2014
Basically about 3 weeks ago I had some computer issues, I figured it was a good time for a couple of upgrades so I replaced the Motherboard, Processor, Power Supply, and I had my Video Card RMA'd by EVGA (excessive coil whine)
I formatted the hard drive (it was a 300GB partition of a 1.5 TB Raid 0) and reinstalled windows 8 to the computer, everything seemed fine for about a week, I took my computer downstairs to hook it up to a TV so my family could watch some Hulu on the big screen and my computer started getting BSOD every few minutes.
I was unsure as to what was causing it so I reinstalled windows again. After the install I was still getting BSOD... so I went out and bought a SATA 120GB SSD and put it in as the primary Hard Drive and installed windows to that drive instead of onto the Raid partition. Same thing, more BSOD...
At this point I have reinstalled 4 times, I tried allowing Windows to fully update everything and tried turning all updates off and manually installing everything myself. More BSOD both ways... in fact at this point when I try to manually install the NVidia drivers they just Fail during the install and wont finish...
Given that the BSOD seem to be either Page Fault in Non Paged area and Bad Pool Header I figured it might be the RAM and ran a MemTest over night, unless I am reading it wrong there were no errors:
My current system specs are:
Full version Windows 8 Pro (not upgraded to 8.1)
Intel i5-4670 CPU (about 3 weeks old)
Gigabyte Z87X-HD3 Motherboard (about 3 weeks old)
2 2GB Corsair 1333 MHz DDR3 RAM (about 5 years old)
EVGA Nvidia GTX 580 3GB video card (just got a RMA replacement about 3 weeks ago)
SoundBlaster XFi PCIE card (About 5 years old)
PCI 4 Drive SATA Raid Controller
120GB SSD Hard Drive (about 1 week old)
4 500 GB Seagate Barracuda single platter Hard drives (SATA, about 3 years old, 1 single and 3 in a Raid 0 Setup)
Corsair TX 650M Power Supply (about 3 weeks old)
DVD RW Drive (SATA, about 5 years old)
So, based on this wall of information, I am suspecting one of 3 things:
1. Might be corruption in the 8GB Thumb drive I am installing my Windows 8 from. ?
2. Might be something with drivers on the computer... after 4 clean reinstalls I don't see how this can be totally it but...
3. Some other hardware on my computer is causing the issue:
- On board sound conflicting with the soundblaster?
- RAID controller?
- Bad GPU / VRAM?
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Apr 28, 2014
Get tons of BSODs, a different explanations very time. I get Memory Management, Kernel Security Check Fail, NTFS File System, System Service Exceptions...
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May 11, 2014
So I got myself a new computer not long ago, and I had some issues with the windows install that gave me 5-6 bsod a day atleast. Managed to fix that issue eventually, but lately it started to pop up with the same thing again, everything from MEMORY_MANAGEMENT to KERNEL_ERROR.
Latest one was DL/DI.DLL
It can happen during playing games, watching videos on youtube, or even idle.
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Jun 30, 2014
So, my computer has been getting the BSOD lately for the past month or so. I get at least one BSOD everyday and sometimes two or three of them. From 12 am to now, I have gotten the BSOD three times. It happens when I play games too, but I don't think the games are the cause of the BSODs because they occur even when I'm not playing. I play CS: GO and Borderlands 2 if that will work. The BSODs are always IRQL_NOT_LESS_OR_EQUAL errors and then BlueScreenView says it has something to do with ntoskrnl.exe. I have attached the ZIP file that the SF Diagnostic Tool recommends.
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Mar 2, 2014
I recently bought new hardware to upgrade my system. The whole works, motherboard, SSD, i7 processor, new RAM.
computer name: STINKO-MAN
windows version: Windows 8 , 6.2, build: 9200
windows dir: C:WINDOWS
Hardware: MS-7816, MSI, Z87-G43 GAMING (MS-7816)
CPU: GenuineIntel Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz Intel586, level: 6
8 logical processors, active mask: 255
RAM: 8531210240 total
VM: 2147352576, free: 1917751296
I get the WHEA_UNCORRECTABLE_ERROR 2 or 3 times a day. I found this mainly happens when I watch videos embedded in websites or browsing the steam store (when you browse a game there are embedded videos that play automatically in steam).
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Jan 12, 2014
Ive been getting multiple BSODs. I have a lot of school work to do all the time and it'll just randomly BSOD out of the blue. Ive run multiple mem tests and hard drive tests with nothing to report.
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Aug 5, 2014
My problem is only happening when gaming and at random times, i also have crashes to desktop, but i dont know if the 2 problems are realated. Anyways lately i have been getting some BSODS thats mainly looking to be related to ntoskrnl.exe and ntkrnlmp.exe when i look in "whocrashed"
I uploaded the .zip from the SFD program from your website along with the latest minidump files (080514-4031-01 beeing the latest).
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Jan 23, 2014
Ever since I have bought this computer, it has constantly crashed. When I attempt to fix something, for example: re-seat the memory, made sure there was plenty of cable slack, etc. The system will then seem stable for 7-10 days. Then out of the blue, the system will crash several times in a short time (sometimes this period can be a few hours or a few days). Even though it has constantly crashed (in the hundreds of times) I would say I have actually witnessed it less than 10 times. There was one time though the system had crashed, rebooted, and then even crashed again before I even had a chance to log in.
The file included is from the last 2 months and it has 30 files. This appears to be a rather large number, this is nothing compared to what it used to be like when I first purchased this system a year ago.
Specs:
HP Envy 700
32 GB
i5-4430 3.0 (4 core)
Windows 8.1
DirectX 11
Graphics - Intel HD Graphics 4600
Antivirus - Symantec End Point
Malware Protection - Spy bot Search and Destroy
Heavy used applications:
GNS3
PhotoShop CS5
Here is the attachment.
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May 16, 2014
This issue happened from the first day I got my computer and I read that its a driver related issue.
however I did try to fix it many times until I got to the point where the BSOD doesnt happen as often anymore but I still got this one today "will upload files on attachment".
wish I could know what is causing it at least QQ.
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Jun 7, 2014
I built my current system about a month ago. Since then, I've had numerous BSODs, some caused by my graphics card driver. I updated the driver and the BSODs became less frequent. However, I still get them regularly, usually when waking the computer from sleep mode. I've had a couple at random times as well. I've tried to figure out (using WhoCrashed and WinDbg) what was causing these issues but to no avail. I ran Driver Verifier with all the drivers checked and have not gotten any BSODs from it. I have not yet run a Memtest since WhoCrashed said that the BSODs were not likely to be caused by hardware issues.
Attached is a .zip of my crash dumps, etc.
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Nov 4, 2013
My machine is crashing frequently with nothing at all in the event viewer to track down the cause.
I have run your tool on the machine and attached the .zip.
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Nov 15, 2013
My system(HP pav-g6) is dual booted with win7 and win 8.1 I have installed all recommended drivers from HP and done all windows updates. I crash trying to wake from sleep. In win 7 this problem does not occur. Check disk, seatools, & memtest have already been completed with all passes.
I have attached my Diagnostic results.
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May 22, 2014
Im having random BSOD crashes. It randomly occurs when I play BF4 but can also happen when my PC is completely idle!
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Jun 5, 2014
I got a new PC last year by now it crashes while playing almost any game, and sometimes running any software.
I ran the ram diagnosis without any results and can provide the following information.
Netalyzr:
ICSI Netalyzr ? Results
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Mar 20, 2014
Computer has been recently crashing every so often. I update most of my driver, which at first seemed to fix the issue, but the BSOD started again. It also seems to crash when I am using IE11 desktop over Chrome but have not confirmed this yet.
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Apr 8, 2014
I am having regular problems with BSOD crashes when insert a USB storage device. The problem first arose following reinstalling windows and associated drivers. I have tried updating drivers and deleting and reinstalling the USB drivers but to no avail.
I attach a file containing recent data that is gathered from a crash.
Need to analyze the data to identify the problem.
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Nov 19, 2013
I have solved this issue by not leaving my laptop plugged into my television through HDMI while it restarts to install updates. If you run into this issue, make sure you try leaving all ports open on your computer.
A few weeks ago my PC ran into a Blue screen of death error. I'm not sure why or exactly when it happened, but I think it may have led to the issues I have now. About 3 weeks ago (I think) I was playing a game and the forced restart to install updates thing popped up. It said I had 15 minutes before my system would restart and install updates. I was a bit cranky at the time, so I got mad and decided to look up on the internet how to disable forced restarts for windows 8. I came across a thread on a site much like this that explained how to open your system registry and delete the forced restart file or something similar.
I opened my registry and couldn't find it, so I ended up not deleting anything, but I did keep my registry open on accident and my computer restarted while it was open. It crashed during the update install and gave me a BSOD error. I restarted my computer and it began installing updates yet again. It got to 30% and then went black. A few seconds later, the Asus logo popped up with the loading circle below it. It said attempting to repair or something similar to that. It eventually failed to repair, so it asked if I would like to proceed with a system restore. Seeing no other options, I clicked yes. The screen went black again and the Asus logo showed up with the loading circle below it. It failed to system restore and took me to a blue screen that isn't the BSOD. It said there were other options like refreshing my system, and it assured me that I would not lose my files (but it said nothing about apps).
I decided to do that over the manufacturer restore. It worked, but I lost all of my apps that I had installed. After redownloading and installing all the apps, I thought it would be over. About a week later another windows update popped up. I thought it would work fine this time, so I let it go. The same thing happened, and I ended up having to system refresh again. This happens every time my computer restarts, and it is very aggravating. I'm not sure what to do about it, although I haven't tried to manufacturer restore yet.
TL/DR; My computer has to system refresh every time it restarts, causing me to lose all of my apps and have to reinstall them each time. I think it has something to do with my computer restarting to install updates while my system registry was open.
I wasn't sure what to provide for specs, so I'll just add in the usual Ram and stuff:
Processor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHz 2.40 GHz
Installed memory (RAM): 8.00GB (7.89 GB usable)
System type: 64-bit Operating System, x64-based processor
Pen and Touch: Full Windows Touch Support with 10 Touch Points
I added the SF_19-11-2013.rar file to the post because I just saw the requirements >.>
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Aug 9, 2013
I can't remember the exact details but my computer Blue Screened with something about kernel memory exception (not entirely sure). This has been going on for weeks and I normally just ignore it.
Unfortunately its getting worse and I have a feeling my hardware is at fault but I'm not entirely sure.
Pheoxy.zip(SF_10-08-2013)
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Dec 14, 2013
my hp pavilion dv6 6514nr sleeps when i close the lid and anytime i try to open it up it it crashes with the BSOD: system thread exception not handled screen i tried using blue screen view to read the dump files but it showed me it had something to do with ntoskrnl.exe
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Mar 29, 2014
I Just installed a fresh windows 8 on my computer and it worked fine until I installed the nvidia drivers. Without nvidia drivers it works fine, but after installing it it starts to freeze and crash. After I remove the nvidia driver is it works fine again. I tried the newest and the older nvidia drivers but none of them were stable. The symtopms are different each time. Sometimes BSOD sometimes some part of graphics on the screen goes pink sometimes the screen blacks out and does not return until I hard reset it.
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May 6, 2014
I am the same person who posted a thread about needing drivers for Windows 7 after dual booting it with my preinstalled copy of Windows 8. So, I was on Windows 7 today, and my screen randomly blinked on and off for 5 seconds, and then came up with a message saying my system display driver crashed but had recovered. Then, about a minute later, it crashed again and came up with a BSOD saying that the display driver had crashed but failed to recover. I do not have the error code from it, as I only saw this screen once, and forgot to copy down the codde because I got freaked out But anyways, I have copied the system report to this post from the Seven Forums System Tool. I am currently running in safe mode on my Windows 7.
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Dec 13, 2013
I've recently built a new computer with Windows 8.1 and have been having some BSOD issues. Initially, I was getting a "Kernel_Security_Check_Failure" BSOD about once every day or two. After running MemTest+ (and confirming my RAM was fine), I started reading around online and began thinking it was a driver issue.
At the time, I did have a Belkin Wireless USB adapter which did not have an official driver for Windows 8.1. I had gotten it to work by installing it in Win 7 compatibility mode. So to try and solve the problem, I uninstalled that driver and software, and went to hard-line ethernet. The BSOD's went away for about two days until:
Yesterday I had another crash. Except this time I didn't get a BSOD, but instead just a hard crash to black. When I rebooted I ran the Driver Verifier (after reading about it online), and then did a restart. When it booted back up, it started saying I had a "driver_verifier_detected_violation" BSOD appear, which was pointing to "nvlddmkm.sys". This looks like be some sort of Nvidia driver. I had to boot in safe mode to get back in and turn off driver verifier.
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Sep 15, 2014
After a windows update my laptop always crashes when i turn on pc in battery mode. I saw some other thread's but i didn't see any of them solved .
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Jun 16, 2014
i have done a fresh install a couple weeks ago and have just been enduring this constant crash but it generally occurs after pc has gone to standby/sleep overnight and i see it when i return to the PC in the morning.
PC specs:
Windows 8.1 x64
2x 8 gb Ballistix DDr-1600
ASrock Z87 Pro3
AMD Radeon HD 6800 Series
2x Samsung SSD 120gb 840 EVO
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Jul 19, 2014
I built a computer recently. Since day one I get BSODs but the drivers, and Bug/Checks listed are never the same.I was thinking it couldn't be a single device or driver so I've:
Replaced the MOBO.
Repair Installed the OS.
Replaced the RAM.
It BSOD'd multiple times between each change.
The only things I've run are IE/FF and Ableton Live 9. Ableton is usually running during the BSOD but it was not the last time.
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Jul 27, 2014
New to the Forums, but not new to these errors. been having them for a while now, it's one or the other and happens about once a day or so, but with the fast restarts and such it never sets me back too far, but I still wish to fix this all.
Included is the SF file for your looking purposes.
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Sep 15, 2014
brightness goes to minimum as soon as i start my system and then i can't increase it using any settings . I can increase it sometimes using keyboard , but that is temporary . Also whether it is plugged in or not , that thing doesn't change the problem.
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