Debugging :: Random Freeze Requiring Reboot - Win 8.1
Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.
This is the computer spec OS: Windows 8 PSU: EVGA SuperNOVA 750 Graphics Card: ASUS GTX780-DC2OC-3GD5 CPU: Intel Core i7-4790K 4.0GHz Mother Board: ASUS MAXIMUS VII HERO RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200) SSD: Kingston HyperX 3K 240GB
This is what i got using WinDbg
Bugcheck Analysis:
WHEA_UNCORRECTABLE_ERROR (124) A fatal hardware error has occurred. Parameter 1 identifies the type of error source that reported the error. Parameter 2 holds the address of the WHEA_ERROR_RECORD structure that describes the error conditon.
I have Toshiba laptop that I migrated to Windows 8 and had no issues, once I moved 8.1 randomly the computer freezes for some minutes where I can only move the mouse and nothing happnes, even the Ctrl Alt Del does not work, but after a while the computer comes back to life and everything that I imputed, clics and keystrokes, start to go on.
Is annoying since I cant see a movie now without getting freeze while watching it
I already clean install Windows 8.1 RTM with lastes patches and drivers but the same issue since I thought is was a WIN issue for the upgrade.
Here are the specs
Date 2013/10/23 20:25:16
[PC Information] Model Name Satellite L745D Part Number PSK4GU-00H003 Serial Number deleted on purpose OS Version Microsoft Windows 8.1 Pro with Media Center 6.3.9600 BIOS Version 1.20
I have attached as requested the archive containing the SF Diagnostic Tool v5 dumps.
I am receiving a huge number of BSOD errors, after each one the nVidia graphics card is nowhere to be found, rebooting the system does not work, in order to bring the nVidia card back I need to shutdown and power on the system, 2 attempts are required, first power on attempt always fails and the system shuts down right after the bios logo.
The video card was recently changed to a brand new one.
In Windows 7 if my screen froze up i had no control over mouse or keyboard I pushed control alt and delete was able to go to log in screen,either restart,shutdown or use task manager close a program might be giving me this issue.It seems for me in Windows 8 this does not work anymore,causing me to unplug power on PC which can cause bad sectors to increase on HDD.D How to do this without having to shutdown improperly like i do?
I have an Asus laptop that has recently been migrated from Windows 8.0 to Windows 8.1. I had few issues with Windows 8, after I got used to how it functions. Now, it usually takes 8-10 boot tries to make it through all the freezing issues before I get a successful boot. It rarely stops at the same place in the boot cycle. I have tried to use the Windows troubleshooter, selecting the restart issues, but it did not find any issues needing to be resolved. I have updated the drivers using driverscan, and it did update 31 drivers, but did not effect any changes to the freezing/lockups. I have configured the PC to create a complete dump upon lockups, but have not restarted the PC after the change since it takes so many tries to get to a workable configuration. I am attaching the SFdebug file as an attachment to this post.
Computer rebooted randomly today with no BSOD. Found this in the event log.
I've ran a sfc /scannow with no errors reported and also re-imaged my machine using the DISM tool. Here is a link to my MEMORY.DMP file it's 1.1GB! Is that normal?
[URL] .....
Log Name: System Source: Microsoft-Windows-WER-SystemErrorReporting Date: 11/6/2013 11:13:56 AM Event ID: 1001 Task Category: None Level: Error
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
Windows 8 may run well for several days, but occasionally hangs for 30' to minutes. Mouse is usable and some window switching is possible, but during the freeze it's essentially dead. Occurs randomly while in browser, other programs, file manager, etc. Sometimes, but not always, a window reports "not responding." If items are clicked during the unresponsive period, they will all execute when the freeze ends.
After normal operation resumes there's no event viewer ERROR, but there is a warning at the time of the incident for storahci system: "Reset to device, DeviceRaidPort0, was issued." There is no RAID array on this box. In device manager no RAID driver is shown anywhere.
System runs in AHCI mode and Windows 8 drive is a SATA. Under "IDE ATA/ATAPI controllers" there were two entries for Standard SATA AHCI controller. Both indicated that the drivers were current.
I downloaded a Marvel 91xx SATA 6g controller, right-clicked one of the above entries and UPDATED. The Marvel driver appeared under the "storage controllers" category in device manager, and one of the two SATI AHCI controller entries vanished. Clicking to upgrade the other SATA AHCI entry stated that no drivers could be found.
Windows 8 continues to hang. Hardware/software is identical to that used by W7 on an alternate SSD drive that never hangs. Before Windows 8 CPV, W7 was running on the same SATA drive without problems. Virtually all freeze remedies seen in forums have been tried. Similar problems are widely reported. Perhaps the next Windows 8 incarnation will incorporate a fix.
I Just installed a fresh windows 8 on my computer and it worked fine until I installed the nvidia drivers. Without nvidia drivers it works fine, but after installing it it starts to freeze and crash. After I remove the nvidia driver is it works fine again. I tried the newest and the older nvidia drivers but none of them were stable. The symtopms are different each time. Sometimes BSOD sometimes some part of graphics on the screen goes pink sometimes the screen blacks out and does not return until I hard reset it.
sometimes when i play one game or just desktop working my pc crash, reboot and thats it.
In device manager is everything ok. When i go into Troubleshooting only in Audio can't find solution.Not sure if problem is Realtek or High definiton codec.
Should i remove High Definition Audio Device or Realtek High Definition?
About 6 days ago my computer started to crash (as in no shutdown sequence, just straight off) and reboot on the hour, every hour. So 11am, 12pm, 1pm on the dot.
I tried memtest to see if it was a memory issue and it ran for 3 hours with no errors. Safe mode is not effected so it seems to be specific to windows proper.
Here are the main details about the error: SYSTEM_SERVICE_EXCEPTION 0x0000003b Caused by driver ntoskrnl.exe
There was a weird error message in task scheduler as well, which I have posted in the screenshots below.
I have also attached the logs and a dump from blue screen view.
My new windows 8.1 notebook stops working, then restarts (sometimes I can have ALT+TAB working, but mouse and/or keyboard stops responding and after 5 minutes PC restarts).
By the way I changed my pagefile configuration forcing it to 16 gb (so dump files will be created).
I keep getting a blue screen of death and reboot every day while playing World of Warcraft. I recently got a new motherboard, gpu and cpu. I thought that I installed all the drivers correctly. The error message keeps telling me System_service_exception(dxgmms1.sys)
After I restored to default settings in the bios , I get into this problem of bitlocker requiring the key to start. I tried to suspend bit locker but bit locker management is not available . OS is win 8.1 , product is Dell Venue Pro 11 Tablet.
When I tried to use elevated command to disable bitlocker , the system does not recognize "protectors" in the command line.
What am I to do? I am sick of entering the very long Key , each time I bootup ...
I bought a new custom built PC from EveTech around 2 months ago for $1900.00. I installed windows 8.1 on it, and have just been receiving ENDLESS BSODs. At first I found out that Windows 8.1 does have issues with BSOD, so I installed Windows 8, hoping this would have been the solution.
I started doing some investigations on how to read BSODs, and initially I thought it was because of outdated drivers, bad memory etc, because all the posts that I read said that this is MOSTLY the cause of BSODs. I installed every program under the sun to search my drivers, and all stated that everything is updated...
Going further in the investigations, I thought it was because of overclocked CPU and GPU hardware, but even after resetting it back to factory default, I am still having this issue.
The absolute worst part of this, is that the BSODs are never the same - they are constantly throwing a new .sys file stating that "this is the problem".
I checked ram with hci test and cpu stability with prime95, everything went smoothly and without errors. But i got 2 bsods afterwards when i tried to type url in Firefox.
I am thinking of replacing my HDD with an SSD in my laptop. My HDD currently makes a clicking noise at random times and I think it might be dying, so I want to be proactive. I plan on buying an SSD and cloning my HDD to it. I have many programs that require a license/key to use (mainly concerned with ArcGIS). After I make the switch, will my subscriptions still be active and ready to use? Other programs I was thinking of were Microsoft Office and antivirus.
X230 Laptop, 8GB RAM, Intel Graphics 4000 series, SS180GB SSD. Problem occurs with laptop in the Ultra Base Series 3 dock or out of it. - VGA or DisplayPort. Laptop came with Windows 7, was upgraded to Windows 8 and then Windows 8.1 and then the 8.1 update. Problem started when Windows 8.1 was initially installed.
When connected to an external Monitor (HP ZR2240W or a Dell 2412Mb) with either display port or VGA (VGA on Dell only), Windows Explorer will stop working, open programs will show not responding. Mouse still functional, and if cursor is placed in the "taskbar" area, you will get a blue spinning circle. A double click of the mouse in that area will generally cause a relaunch of Windows Explorer (screen area goes blue, then repopulates with the icons) and things will work fine for a number of program launchs or switching between programs, then the problem will occur again. This will happen up to 20+ times per day.
Laptop has the latest BIOS installed from Lenovo, Intel Graphics Driver 10.18.10.3621. Have tried three different keyboard and mouse options (Microsoft wireless keyboard and mouse, Logitech wireless keyboard and mouse, and a hard wired keyboard and mouse) and problem follows each. Friday I reloaded Windows 8.1 with the most recent updates and problem continues.
Additional information - 65Watt Lenovo Power Supply. Laptop when not connected to external monitor (using just laptop screen) does not exhibit same problem
I feel that it might be a graphics adapter (Intel 4000) problem. Only solution there is a motherboard replacement.
Previously with win7, I had a Windows 8 dually installed. Back then, I used to get the first error only, very frequently, and only in Windows 8. I had ignored them because I had Windows 8 installed only for testing purposes, and I thought they would go away. But now, they just keep popping up, with the reference by pointer error popping up 4 damn times in a row. And may I also add just how slow my PC gets before a BSOD?
I've tried looking them up, but the solutions seem to involve the removal of different drivers. So I thought of just creating a new thread instead. I have a few games installed and I do overclock my pc sometimes, but the recent BSOD (irql) took place when I was watching a video on youtube. I am attaching the SF grab and a bluescreenview report (the 5th error in it is the dpc watchdog violation).
This might be completely irrelevant, but I'll mention it anyway. The previous Windows 8 is still installed. I tried deleting it from msconfig, and was successful, but the files are still there and it seems to be the 'system partition' right now. See my previous thread for more info.
Happened again. Uploading SF grab with bluescreenview report.
Happened a few more times. I'm trying to keep the logs updated. Another thing; my PC now seems to be very slow and sometimes when a crash occurs, all the online accounts I'm logged into (Facebook, Eight Forums, etc.) automatically logout. This was also the case in my earlier Windows 8 installation. And the latest crash appears to be of a different driver.
Recently I've experienced random BSOD's in Windows 8. Although my computer know-how is limited at best, I knew it was best to upgraded my pc in steps. The first week I installed a SSD (with a fresh install of Windows 8 on it) and ran without any problems. A week later I installed 16 gigs of (new) ram (with the SSD) and everything ran fine.
The problems started two weeks later. I haven't made any changes to my pc or driver upgrades since then. If I idle in windows everything works fine. The same is true when running Office or browsing the internet. BSOD's occur when:
- Playing games (modern or old), either after 5 minutes or after 3 hours (seems very random but frequent);
- When wathing a HD youtube movie (BSOD's when doing this seem very rare though);
I've used the pc for a few days with a usb pen with Ubuntu Live while i was backing up the files from the disk and it was ok. No crashes and no problems. Then i installed Windows 8 and i'm getting +- 2 BSOD's a day. I've already tried to find out the source, but the logs i find in the minudups are not clear to me. I'm only uploading 2 dmp files because i've done a system restore and all previous dmp were erased. I'll upload more when it happens again.
I bought this PC on january, and since then I got random BSOD at various moments, I already tryed to restore the computer, I already did this New MSI GT70 random BSOD's and i still got a lot of BSOD, my drivers are updated.
I'm experiencing random BSoDs on upgraded computer. I'll admit that in previous build I also had BSoD's and it may be related: BSoD BCCode 3b and 7e- random but mainly games - Windows 7 Forums
What I've already tested: 1) Disks full scanned in HD Tune (no problem). About SMART: Samsung shows warning state in C7, but other programs don't see any problem. It shows 1348 and had not increased. 2) RAM tested separately for 3,5 and 7 hours - no errors. But it showed strange timings (19-15-15-31) when bios and CPU-Z says correct: 9-9-9-24 3) PSU tested with multimeter. Voltages are same in idle and stress: 5 V: 5,20-5,23, 12 V: 12,10-12,15, 3,3 V: 3,35-3,39. They were changing continuously between the varies, don't know if it's correct. 4) Temperatures are OK 5) No OC 6) 10 min Furmark - no problems
BSoD info: 1st: PC was quite idle - I left it for download games on Origin and Steam 2nd: computer was idle, maybe chrome and instant messenger on but I didn't use the PC 3rd: It was at the end or even after the origin finished downloading a update and when watching flash player video
I have faced BSOD it says KERNEL_APC_during bla bla while booting into windows. i don't know what's the cause of this because it hapenned randomly (I mean sometimes I can go boot to desktop, and sometimes I faced the BSOD). I assume that maybe my realtekk driver is the problem .
