Debugging :: Windows 8.1 Freeze On File Dialogs
Feb 17, 2014
The File Dialog Freezes on every app.
For example if I want to save even a notepad file the notepad application is freezing till the Save As dialog loads.
I have an Acer Aspire V3-772G-747a161TMamm notebook with Windows 8.1 PRO
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Mar 29, 2014
I Just installed a fresh windows 8 on my computer and it worked fine until I installed the nvidia drivers. Without nvidia drivers it works fine, but after installing it it starts to freeze and crash. After I remove the nvidia driver is it works fine again. I tried the newest and the older nvidia drivers but none of them were stable. The symtopms are different each time. Sometimes BSOD sometimes some part of graphics on the screen goes pink sometimes the screen blacks out and does not return until I hard reset it.
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Oct 24, 2013
I have Toshiba laptop that I migrated to Windows 8 and had no issues, once I moved 8.1 randomly the computer freezes for some minutes where I can only move the mouse and nothing happnes, even the Ctrl Alt Del does not work, but after a while the computer comes back to life and everything that I imputed, clics and keystrokes, start to go on.
Is annoying since I cant see a movie now without getting freeze while watching it
I already clean install Windows 8.1 RTM with lastes patches and drivers but the same issue since I thought is was a WIN issue for the upgrade.
Here are the specs
Date 2013/10/23 20:25:16
[PC Information]
Model Name Satellite L745D
Part Number PSK4GU-00H003
Serial Number deleted on purpose
OS Version Microsoft Windows 8.1 Pro with Media Center 6.3.9600
BIOS Version 1.20
[Code] ......
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Aug 26, 2014
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
Have a look at here: [URL] .....
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Apr 23, 2012
Windows 8 may run well for several days, but occasionally hangs for 30' to minutes. Mouse is usable and some window switching is possible, but during the freeze it's essentially dead. Occurs randomly while in browser, other programs, file manager, etc. Sometimes, but not always, a window reports "not responding." If items are clicked during the unresponsive period, they will all execute when the freeze ends.
After normal operation resumes there's no event viewer ERROR, but there is a warning at the time of the incident for storahci system: "Reset to device, DeviceRaidPort0, was issued." There is no RAID array on this box. In device manager no RAID driver is shown anywhere.
System runs in AHCI mode and Windows 8 drive is a SATA. Under "IDE ATA/ATAPI controllers" there were two entries for Standard SATA AHCI controller. Both indicated that the drivers were current.
I downloaded a Marvel 91xx SATA 6g controller, right-clicked one of the above entries and UPDATED. The Marvel driver appeared under the "storage controllers" category in device manager, and one of the two SATI AHCI controller entries vanished. Clicking to upgrade the other SATA AHCI entry stated that no drivers could be found.
Windows 8 continues to hang. Hardware/software is identical to that used by W7 on an alternate SSD drive that never hangs. Before Windows 8 CPV, W7 was running on the same SATA drive without problems. Virtually all freeze remedies seen in forums have been tried. Similar problems are widely reported. Perhaps the next Windows 8 incarnation will incorporate a fix.
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Dec 13, 2013
Getting SaveAs dialogs save, but the box stays open? It's weird. For example I save a file in a folder where the same filename already exists. It asks me if I want to overwrite the existing file. I click to do so. But the box stays open. If I hit Enter again to work the Save button, I get the overwrite query all over again. Mouse click seems to work normally. But the Enter key has something weird going on.
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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Apr 21, 2014
I don't know how it happens, no errors And i have a Acer Aspire X3470. My PC beeps too.
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Sep 15, 2014
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.
This is the computer spec
OS: Windows 8
PSU: EVGA SuperNOVA 750
Graphics Card: ASUS GTX780-DC2OC-3GD5
CPU: Intel Core i7-4790K 4.0GHz
Mother Board: ASUS MAXIMUS VII HERO
RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200)
SSD: Kingston HyperX 3K 240GB
This is what i got using WinDbg
Bugcheck Analysis:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
[Code] ......
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Nov 13, 2013
I've had my windows 8 computer for audio production for about 3 months, as has been reasonably stable. However, lately, it just will seize when using Pro Tools 10, and the only solution is to restart. I've looked through the event log, and nothing particularly stands out, apart from the obvious unexpected shutdowns. I solved it previously by system restoring, but Windows being Windows has removed the restore point that I used last time, and so now I'm at a bit of a loss.
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Jan 4, 2013
I am having a problem where the Windows 8 Metro screen freezes and the tiles do not update or can not activate them with the mouse. Using the shift key and restart I am able to set the computer to safe mode which will then boot and get to the Metro screen. I then go and uninstall the latest program or app that was installed and it will work fine after rebooting in normal mode. The it will happen again a day or so later.
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Jan 22, 2014
I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB.
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Jun 15, 2013
I just completed a brand new build and then installed Windows 8 64 bit on the brand new PC. It installed without problems and boots up ok. But while in windows, The screen will go black for a few moments on occasion, then the no video input message comes up, then after a few moments the screen will come back. Happens randomly. Also, the system will freeze - either for a few moments and then come back, or it will feeeze completely and i have to force power down with power switch. Also, I was online and trying to download and the system was stuttering - I could literally hear the hard drive make a stuttering noise. And my progress bar on screen would pause for split seconds at a time.
I have not yet installed any software, but the Nivida software automaticaly installed when windows was setting up. Here are the specs of my new build:
Asus P8Z77-V Mobo
Intel i5 3570K unlocked CPU
Xigmatek Durin D982 heatsink/fan for CPU
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Dec 15, 2013
I installed Windows 8.1 this weekend and when I insert a music CD Windows 8.1 freezes. It is not instant, it takes a few minutes before it freezes. There are no blue screens or crashdumps or anything useful. Windows simply stops responding and I have to power cycle my PC. The only entry in the Windows log is a kernel power event complaining about an unexpected shutdown.
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Dec 31, 2013
Occasionally, and not immediately repeatable, W8.1 will freeze when a USB flash drive or wireless adapter, camera card or DVD is inserted. There is no keyboard input, mouse pointer is on-screen but dead. Reboot needed. No error message. Event Viewer lists "unexpected shutdown." There were incidents of this in W7 as well (same hardware). BIOS setting?
Circa late 2011: I7 2600K, GTX 650, 8Mb RAM, latest BIOS
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Nov 27, 2013
I have got the recovery page that loads up first
currently using windows 8.1 OS
File:BCD
Error Code: 0xc0000034
I dont have a recovery CD or USB, so im pretty stuck at what to do now.
Currently using an Asus U32v
i5 2.5ghx
6gb Ram
500gb hd
Geforce gt 635m 2GB
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Jan 30, 2014
I have been getting random BSOD and don't know how to read the dump file. I leave my PC on 24/7 and sometimes weeks go by without a BSOD. I have had 3 of them this week. I attached the zip folder.
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Mar 15, 2014
Edit: laptop might also chrash while in airplane mode, however making an internet connection is still a surefire way to make it crash.
Seemingly out of nowhere my laptop has been freezing usually minutes after I started it up. I can then restart my laptop and it works for another few minutes and freezes again. While looking at task manager I noticed the disk going up to 100%, however the individual processes did not account for this 100% use.
I tried to increase/decrease my virtual memory but this did not seem to have any effect.
When My computer makes an internet connection for something, a browser or a game, it will skyrocket the disk usage to 100% and freeze. I can start my laptop with all processes and services enabled and when I put it on airport mode nothing will be wrong. however once I enable internet and surf around for about 1 minute my computer will freeze. this happened for multiple browsers and also for multiple games. Also I am currently typing this from my brothers laptop with the same internet connection.
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Sep 24, 2013
I installed Windows 8 standard package a few weeks ago on a AMD FX-8350/Asus MBO, 16 GB RAM, 128 GB SSD, 2x 1TB Seagate Barracuda configured as one 2 TB drive with Storage Spaces. It initially worked fine. Then when I installed a SSD optimization software from the SSD manufacturer, Samsung. I believe it was called Magician or something like that. It was a problem in that it slowed down my SSD, according to Samsung's own software, and it seemed to be the cause of keyboard freezing and/or major delay. I uninstalled it and the problem went away.
Now it has come back again. It seems to happen almost at random in any application. The mouse works fine, and never freezes, but the keyboard either has a large delay and the first character typed is lost, or it just does not respond at all. Closing the app, like IE10 and opening it again does not resolve it. Often the keyboard is still frozen.
I updated the graphics card driver to the latest from AMD. It is a Radeon HD7770. It seemed to work for a while, but it is back again. I can't think of any significant software I have installed, except perhaps the monitor calibrator, Spyder4Express. However all it should do is create a new monitor ICC profile.
The sad part is I had nearly this exact same problem with another computer years ago, and I cannot remember how I resolved it. I was using McAfee AV and ZoneAlarm, and I may have given both of them the boot. Currently all I am running is the default MS Defender AV. I've reset the Security in IE10 to default.
Can't think of more to do. I have Process Explorer and tried running it. I am not very familiar with this software, but from what I could see the processor is not loaded nor is any significant memory used when it the keyboard is locked. I can't seem to catch it doing anything bad. I checked the batteries on the keyboard as it is wireless and they are good. I have a faint recollection of having a wireless phone system that was conflicting, but since this new computer install I am using the same wireless router, same wireless phone system, and same wireless keyboard. It would seem unlikely out of the blue for them to start conflicting.
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Apr 11, 2014
I've been having some major problems with Windows 8.1 (and 8.1 Update) which never occurred to me in Windows 8.
What essentially happens is that the computer completely freezes up and I know that the disk usage goes to 100% as does the active time but the read speed/write speed and average response time are all 0. During this period, i cannot do anything with the machine, not even take a screenshot (And hence to poor quality of the attached picture which shows the scenario).
I've encountered this problem in all of the situations: Upgrade from Windows 8 to 8.1 via StoreUpgrade from Windows 8 to 8.1 via flash driveClean install of Windows 8.1 on to a formatted partition
I've never had this problem with Windows 7 nor with Windows 8 and I've gone through the process of trying to upgrade to Windows 8.1 more than 8 times (literally) on my laptop. I've updated the drivers from the vendor site.
I also encountered this same problem on my desktop once when I performed a clean install on it but I need a stable configuration on my desktop for now for work.
The following are the steps that I've seen online as solutions to this problem and have tried all of them to no avail:
Disable superfetch and windows search servicesDisable Link State Power Management for PCI expressDisable live tilesDisable page files
The configurations for the laptop are as follows:
HP Pavilion dv6-7040tx
3rd generation Intel Core i7 3610QM8 GB of RAM750 GB SATA harddisk (Currently has three partitions plus the small partition created by windows. This problem existed even when I had a single partition. The reason I re-partitioned was ease of formatting and re-installing the OS alone without clearing my data)NVIDIA GEFORCE GT 630M 2GB graphics card.
I do have all the latest drivers from the HP website and the latest updates from windows update. Also, if I check the resource monitor, at these times, the actual disk usage is indeed at very low rates for the different processes. I've attached a snapshot of that as well (had to use a camera then too). Notice the long gap during with the disk active (blue line) is 100% but the speeds (green area) are 0.
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Nov 8, 2012
I installed Windows 8 over the last weekend. Things were working fine for the first five days. Just day before i started seeing apps being unresponsive and noticed that the Task Manager showed 100% disk usage. The process taking the most disk is 'System'
Yesterday things became worse; the startup started taking way too long; after starting up launching any app takes up to 10 mins and the HDD led is constantly on; making the sytem completely unstable and stuck.
I have the following conf: Dell Inspiron 14R N010, Core i3 (1st gen), 4 GB, 500 GB Hdd (45% free), Win 8 Pro
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May 29, 2014
I have never been able to operation windows 8 on my desktop computer, always thought it was a hard drive issue 2 days ago I get a brand new HDD and SSD for main OS, and low and behold it is the same issue, every time I try to install windows 8 or 8.1 it either during or after the installation, it completely locks up, freezes, if I'm playing music it's stuck, can't move mouse, heck with my old hard drive, I literally pulled out my hard drive was looking at my hard drive in my hand and windows 8 on the screen, frozen, this seems too iffy to not be a coincidence, but I got windows 8 to work (magically), and when I open device manager it says my PCI lan controller driver is missing.
I went online and found it on gigabyte with my motherboard z68-d3-b3 and found the driver, tried installing it, FROZE, hard reset, tried installing again, FROZE, for as I went looking for a solution I came across an article that said do not update z68-d3-b3 bios to eufi, and of course I did about the time windows 8 came out, many people have had problems with the eufi update, but could this cause my computer to crash at completely random times? it's not my hard drives I know that for a fact, I took out my laptop HDD with windows 8.1 on it and I connected it to my desktop and it still froze, used 2 other HDD and 1 SSD with windows 8 and windows 8.1, I tried both pirated and legit copies, I have a key for Windows 8 and Windows 8.1 (just no CD) I am completely lost with this MOBO, windows 7 works perfectly fine zero problems.
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Apr 20, 2013
I have a problem when booting the widows. It struck while Scanning and Repairing Drive, and I wonder if you have any solution to bypass that.
This problem camp up when i tried to test chkdsk /f /r to restart and check drive.
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May 28, 2013
My setup for hard drives is a 64GB Crucial M4 SSD drive which I have Windows 8 booting from and an additional two drives (3TB Samsung for media) (1TB Samsung for programs).
I boot into Windows fine, and can run everything but after a certain amount of time (it seems very arbitrary and happens randomly) windows will slow to a crawl, lock up basically, reboot and then take me to bios screen where it doesn't even detect my boot drive anymore. To fix this I have to press the power button the tower and turn it back on in which case it boots back into windows. Then the process of locking up will occur again.
I've tried automatic repair from the Windows 8 screen which didn't result in any fix. I'm not sure how to proceed.
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Sep 15, 2014
I have begun experiencing BSOD frequently but the system does not leave a dump file even though it is configured for that and has the page file enabled with more than adequate memory allotted. I'm attaching the file for review and comment.
HOME-Sat_09_27_2014__83615_31.zip
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Jun 15, 2014
Today I installed a sound card driver called 5Hv2 sound card game. The disc was so small though. At first the setup didn't work due to platform error I think so I ran it under Windows XP SP3 compatibility. So then it works and asked me to reboot the system.
After restarting, the startup was taking longer than usual. The ASUS logo screen stays for about 3-5 minutes then the blue screen appears but it is so fast that I could not see the error message or code. I thought maybe because the cd was still inside so I quickly open the drive and remove the cd. After the blue screen, it restarts automatically then only I can login. I checked the Minidump folder and found nothing. I also used the SF_Diagnostic_Tool and Grab All but no Minidump file.
I thought maybe the drivers of the 5Hv2 sound card was not compatible on my laptop but it works. I use my Siberia headset and use the sound card with no problem. But I wonder what's the issue here, I don't want another blue screen when restarting.
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Sep 15, 2014
You see his laptop is in a constant rebooting session it keeps trying to reboot and reboot and reboot. And gives me that error message above. I CANT NOT, I REPEAT CANNOT GET TO THE OS SYSTEM meaning that i cant get to the start menu or anything like that. Also when i tried to select automatic repair it tries to load it then gives me the same error above. The Computer my friend has is a HP Spectre XT running windows 8 64 bit. Also the only thing, I could get to is the boot menu which has the OS boot manager which keeps rebooting and stuff. Then select a EFI file from the hard disk drive.
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Oct 3, 2013
In Windows 7 if my screen froze up i had no control over mouse or keyboard I pushed control alt and delete was able to go to log in screen,either restart,shutdown or use task manager close a program might be giving me this issue.It seems for me in Windows 8 this does not work anymore,causing me to unplug power on PC which can cause bad sectors to increase on HDD.D How to do this without having to shutdown improperly like i do?
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Dec 16, 2013
Error:
Recovery. Your PC needs to be repaired. The boot configuration data file is missing some required information.
FileBCD Error Code: 0xc0000034
You'll need to use the recovery tools on your installation media. If you don't have any installation media (like a disk or usb device) contact your system administrator or pc manufacturer.
Press esc for UEFI firmware settings.
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Dec 9, 2013
Inserting a CD or DVD (especially a blank rewritable) occasionally causes PC lock up/freeze. No cursor, no nothing; reboot required. No error message. No event error. ASUS P8P67le, I7-2600K
Thrice, in the past two days, a freeze occurred simply while idling. This is a new development. No optical drives in use. To my knowledge, no new software, hardware or drivers have been installed, but for routine Windows Updates.
I have flashed the (old 2011) BIOS with the latest. ASUS does state that later versions incorporated stability improvements for Windows 8. Time will tell.
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May 15, 2014
I was scanning my computer for virus's 2 days ago when the computer locked up. So I shut it down and restarted it. I got a BSOD saying NTFS_FILESYSTEM. I restarted the computer and same error. I then loaded up Parted Magic to run Clam AV and started that but when I went to look at the program Parted Magic I noticed that my EFI System Partition has no file system and is blackened out. I do have a Acronis backup unforturnatly it's 3 month's old but it's better than nothing. I also have tried using a Windows Recovery thumb drive to fix the startup issue. I chose the "Fix Startup Issues" option and it started to do something and said it would take hours but then all the sudden it restarted and when I tried to run the Startup fixer it said it couldnt do anything about it. Is there a way to rebuild that EFI System Partition? I would like to fix it but at least anything I use Parted Magic to get my personal documents and things onto a external drive for a backup and then do a fresh install.
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