Debugging :: Hang / Freeze Update CPV?
Apr 23, 2012
Windows 8 may run well for several days, but occasionally hangs for 30' to minutes. Mouse is usable and some window switching is possible, but during the freeze it's essentially dead. Occurs randomly while in browser, other programs, file manager, etc. Sometimes, but not always, a window reports "not responding." If items are clicked during the unresponsive period, they will all execute when the freeze ends.
After normal operation resumes there's no event viewer ERROR, but there is a warning at the time of the incident for storahci system: "Reset to device, DeviceRaidPort0, was issued." There is no RAID array on this box. In device manager no RAID driver is shown anywhere.
System runs in AHCI mode and Windows 8 drive is a SATA. Under "IDE ATA/ATAPI controllers" there were two entries for Standard SATA AHCI controller. Both indicated that the drivers were current.
I downloaded a Marvel 91xx SATA 6g controller, right-clicked one of the above entries and UPDATED. The Marvel driver appeared under the "storage controllers" category in device manager, and one of the two SATI AHCI controller entries vanished. Clicking to upgrade the other SATA AHCI entry stated that no drivers could be found.
Windows 8 continues to hang. Hardware/software is identical to that used by W7 on an alternate SSD drive that never hangs. Before Windows 8 CPV, W7 was running on the same SATA drive without problems. Virtually all freeze remedies seen in forums have been tried. Similar problems are widely reported. Perhaps the next Windows 8 incarnation will incorporate a fix.
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Apr 13, 2014
My little brother has an 8.1 laptop, and from what I understand, when it prompted him for updates he clicked to restart. Now when the laptop tries to restart he sees his manufacturer logo and the Windows 8 loading circle, but after this the monitor goes black and stays that way. At some point a bluescreen pops up, says something about fixing the PC, goes to 100% after 5 minutes, restarts the PC, and the PC goes back to the manufacturer logo to start the loop again.
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Aug 26, 2014
I've been constantly having problems with random freezes on Asus N76Vz notebook @ Windows 8.1 x 64 with latest updates. I don't remember updating any drivers or installing any software that could be capable of doing that, so it has begun out of sudden.
Freezes are actually pretty weird. It starts with a partial freeze, i.e. I can still switch between opened programs, I can still open new tabs in Chrome (it won't open any new sites though, just rotating circle icon), winamp will keep playing music etc., actually all programs will freeze only partially, nothing like I've ever seen before. But I can't close any currently opened programs or open new ones, including task manager. Explorer (+Classic shell) will freeze (become completely non-responding) as well, so sooner or later, I will have to force shutdown computer and turn it on again.
Where to look at because there's not a single minidump report. S.M.A.R.T status is telling me that SSD (with latest firmware) and HDD (0 bad sectors) are completely fine (checked with Hard Disk Sentinel). Computer is not infected nor have ever been (Comodo Internet Security for active protection, also scanned with malwarebytes, hitmanpro, TDSSkiller and adw cleaner). I have the latest BIOS and the latest drivers from official ASUS support website.
There are no other problems with Windows, except a lot of times I can't reboot Windows normally - it will stay at reboot screen forever. I've already tried turning off hybrid shutdown.
And another problem unrelated to Windows freezing mentioned above. Sometimes I can't close an application (Winamp and iTunes mostly) and killing in task manager from Processes tab also won't do anything. But if I try to kill it from Details tab, I get "The operation could not be completed. Access is denied." error. I've Googled about that one as well, most solutions were solved by unplugging USB devices, but I don't have any connected at all, so dead end here too. I've also tried with Unlocker and FileAssasin and they can't do anything as well in that case.
Since there are no minidumps, I've collected system, application and administrative events around occurrence of random crash. I'm also posting system summary and hardware report from AIDA64.
Have a look at here: [URL] .....
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Jan 21, 2014
I've started recently having issues with my Asus laptop (model x550c). It all began with couple of BSOD, that were referring to hardware error, but as they occurred when I witched WIFI I figured it was driver related, re-installed driver, and they went away.
Fast forward a few days, now computer just randomly (what I can see) freezes, with image and everything left, and nothing happens till I reboot by taking battery out (I can't move mouse, or do anything at all). I've also had issues starting PC up from the Windows 8 hybrid shutdown, with nothing but black screen greeting me leading to same battery reboot.
Memtest seemingly came back okay (although I'll let it turn bit longer once I'm home), drivers seems up to date, no new software been installed recently, antivirus scan came back clean. Nothing seems abnormal with GPU/CPU load or temp. Chkdsk fixed some minor issues after first bsod, but freezes continued.
I am attaching the last minidump file, that seems to be pointing at hal.dll as cause, as well as the SF info. However, I can't save event viewer logs however, as it gives "The specified channel could not be found" error, so I had to manually export all critical and errors events in three separate files you can find in the events archive.
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Feb 17, 2014
The File Dialog Freezes on every app.
For example if I want to save even a notepad file the notepad application is freezing till the Save As dialog loads.
I have an Acer Aspire V3-772G-747a161TMamm notebook with Windows 8.1 PRO
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Apr 21, 2014
I don't know how it happens, no errors And i have a Acer Aspire X3470. My PC beeps too.
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Sep 15, 2014
About 2 months back i had a new pc build. Since then, either 2 things would happen. My computer screen will complete freeze, with a buzzing sound and i would have to manually restart or i would get a BDOS with a buzzing sound and the computer auto restarts. These crashes are completely random, sometimes it would happen couple times a day, sometimes i can go a week without one. i also notice about almost all of these happens when im gaming. and everytime i look at the event log, its always the same Kernel-Power 41.
This is the computer spec
OS: Windows 8
PSU: EVGA SuperNOVA 750
Graphics Card: ASUS GTX780-DC2OC-3GD5
CPU: Intel Core i7-4790K 4.0GHz
Mother Board: ASUS MAXIMUS VII HERO
RAM: G.SKILL Trident X Series 8GB (2 x 4GB) DDR3 2400 (PC3 19200)
SSD: Kingston HyperX 3K 240GB
This is what i got using WinDbg
Bugcheck Analysis:
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
[Code] ......
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Mar 29, 2014
I Just installed a fresh windows 8 on my computer and it worked fine until I installed the nvidia drivers. Without nvidia drivers it works fine, but after installing it it starts to freeze and crash. After I remove the nvidia driver is it works fine again. I tried the newest and the older nvidia drivers but none of them were stable. The symtopms are different each time. Sometimes BSOD sometimes some part of graphics on the screen goes pink sometimes the screen blacks out and does not return until I hard reset it.
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Oct 24, 2013
I have Toshiba laptop that I migrated to Windows 8 and had no issues, once I moved 8.1 randomly the computer freezes for some minutes where I can only move the mouse and nothing happnes, even the Ctrl Alt Del does not work, but after a while the computer comes back to life and everything that I imputed, clics and keystrokes, start to go on.
Is annoying since I cant see a movie now without getting freeze while watching it
I already clean install Windows 8.1 RTM with lastes patches and drivers but the same issue since I thought is was a WIN issue for the upgrade.
Here are the specs
Date 2013/10/23 20:25:16
[PC Information]
Model Name Satellite L745D
Part Number PSK4GU-00H003
Serial Number deleted on purpose
OS Version Microsoft Windows 8.1 Pro with Media Center 6.3.9600
BIOS Version 1.20
[Code] ......
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Mar 11, 2013
Running Windows 8 Pro since its release and it has been a nice journey so far but recently or more precisely since last 3-4 days,windows has been hanging up and being unresponsive and the only way is manual hard shutdown.
One time it hang up in middle of skype call and last time it hang up in middle of browsing in Google Chrome.Windows is updated to the last update i.e 02/03/2013.
Also when laptop hangs up the fan starts rotating at high speed.
Any tests i need to run to pinpoint the source of hang ups??
I think its more of a software issue rather than hardware ...
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Jan 25, 2014
I have Dell Inspiron 14 R running Windows 8.1 professional updated from Windows 7.
The problem is laptop hangs up randomly for example when chrome is opened or i am reading a PDF file etc etc.
This happens when laptop is plugged in as well as when it is running on battery.
Is this a driver issue? or some other thing is causing the cause??
One more thing when the laptop hangs up nothing works even Cltr+alt+del and fan is on full blow.I have to do the hard shut down by long clicking on power button.
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Aug 19, 2013
I have noticed on all my clean installations of Windows 8, that there is 10 Second Hang before the login Screen. (Nothing but a black screen). It gets pretty annoying when you're often changing in between a triple OS set up.
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Jul 26, 2014
I was using my laptop with everything going smoothly. USB port with adapter and CF card inserted. Ear buds in audio port. I decided to close the laptop which automatically puts the system in hibernate (or whatever it does when fast startup is active). Everything looked good. Now when I come back to it, open the lid and begin to startup from hibernate state it gets hung in the bootup and will not proceed. I have tried holding the power button to shut down and then restart -- no joy -- comes back to the same hung screen. Have tried holding various escape keys with startup -- no joy -- back to that same hung screen. Is there some way to bypass the hyberfil file which is probably corrupted, and get back to a full cold boot and restart from scratch?
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Oct 19, 2013
Still broken. FAX send will hang/redial. Didn't work in 8.1PV - may have functioned in 8.
The problem is FXST30.dll. Replacing it with the Windows 7 copy resolves it. This may require taking ownership.
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Oct 31, 2012
I'm getting soo many problems regarding booting after upgrading to Windows 8 Pro yesterday on my Asus Zenbook UX32A.
Specs:
2nd Gen i3-2367M processor @ 1.4GHz (for Ultrabooks)
6GB DDR3 RAM
500GB HDD + 30GB SSD (for Fast Resume, etc.)
Issue # 1: Whenever I Restart or Shut Down, the system HANGS there and does not progress *most* of the time. To fix this I have to always resort to holding the power button.
Issue # 2: When I boot the PC up, it takes SO long for me to get to the Start menu, around 1:15-1:30 min, which is longer than it took me on W7. I know I have an HDD, but this is abnormally long to me. Once in a blue moon, I will boot up in a matter of 30-40 seconds (which I think is how long it should take), but mostly it takes really long.
Issue # 3: To test the above 2 issues, I went ahead and opened msconfig from Run, and disabled all Non-Microsoft services except AVG to check. When I shutdown and power on - everything is fine, shuts down nicely, powers on nicely - however, the second time I do this, the system will hang on shut down, or will hang on start up, sometimes I can hear the startup sound but nothing on the screen, all sorts of weird actions.
Issue # 4: This one is funny. On standby (lid down), the system will restart itself. Happened while I was sleeping, I could hear the boot sound.
EDIT: The problem is still there when I disable 'Fast Start-Up' in Power Options. The problem is due to the processor state, it keeps resetting to 100%.
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May 23, 2014
Been running the upgrade to 8.1 from a factory installed Win 8 system on my Dell 5720 laptop. Download took quite long and now installation is taking even longer. It went through multiple steps on the Dell logo splash screen starting with "Getting Ready". Then it went to "Setting Up". Another lengthy time period. Now its doing "Setting up a few more things" and has been hung at 28% for over an hour. Hard drive activity very low and sporadic.
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Dec 21, 2012
When loading windows 8 pro the process appears to hang up about half way through - updates and features... The mouse moves and you can cancel , however the cancel never finishes... I' have disconnected all peripherals and obtain the same result.
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Apr 26, 2014
I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.
For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.
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Apr 15, 2014
I have installed windows 8.1 Update 1 after lots of issues and now this update has become a nightmare now .I have been getting BSOD from them when I play some game (Steam Dota ) most of times was getting this BSOD
KERNAL DATA INPAGE ERROR ( volmgmrx.sys)
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Sep 15, 2014
My PC config is :
1. Intel Pentium Pentium CPU G630 @ 2.70GHz Socket 1155 LGA (0x1)
2. 4GB DDR3 RAM
3. 2TB Seagate HDD
I am facing a strange issues of BSOD since last 10 days. 1st I was on Windows 7 SP1 since more than 3 months and earlier on Windows 8. Suddenly my Windows 7 got corrupted after automatic indexing process by windows, in which process showed some index files corrupted and deleted. After then windows cant start, stuck into bootloop.
I formatted Windows several times but after a few hours the same condition. Then I decided to backup my HDD and Zero Level format of HDD. I did that, which took almost 6 Hrs. After then I decided to go again on Widows 8. hence, formatted and installed Windows 8.1 Update 1.
Now, again after a few minutes or hours BSOD happen again and again with random Two errors :
1. irql_not_less_or_equal (storports.sys) or
2. kernel-data-inpage-error
I am attaching herewith my CPU details alongwith logs by "dm log collector".
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Mar 19, 2014
Over the last several days I have been attempting to update windows to 8.1. It starts, tells me that it is installing. At this point I have been unable to stay through the length of the install to see the point that the crash actually happens.
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May 6, 2014
I have been getting the BSOD every time I try to update my computer. The updates that I am trying to apply are mandatory updates, so this happens every week when my computer requires me to update.
The updates being applied are 3
Security for IE, KB 2964444
Security Update for Windows x64 based systems, KB2964757
Update Windows 8.1 for x64 based systems, KB2919355
I have attached the SF file.
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Oct 17, 2013
As soon as I updated to Windows 8.1 I had BSOD issues, specifically MEMORY_MANAGEMENT. Additionally Chrome was acting up, tabs weren't loading, then my system would BSOD.
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Apr 1, 2014
After updating my Windows 8.1, I experienced a BSOD and it has yet to go away. I cannot boot into my old Windows 8.1 partition and keep getting the error message: CRITICAL_PROCESS_DIED
I analysed the crash dump created and it revealed that ntdll.sys was the problem. I don't want to lose those files and my hard disk is all cluttered now with the addition of a new partition.
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Dec 26, 2013
I'm having this problem right after installing Windows 8 update.
previously i just roll back update, but it still update automatically.
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Oct 23, 2013
I am getting BSOD with irql_not_less_or_equal error after updating to Windows 8.1. The restarts occurred every few minutes.
My log is attached.
What is causing the error.
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Nov 13, 2013
I've had my windows 8 computer for audio production for about 3 months, as has been reasonably stable. However, lately, it just will seize when using Pro Tools 10, and the only solution is to restart. I've looked through the event log, and nothing particularly stands out, apart from the obvious unexpected shutdowns. I solved it previously by system restoring, but Windows being Windows has removed the restore point that I used last time, and so now I'm at a bit of a loss.
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Oct 3, 2013
In Windows 7 if my screen froze up i had no control over mouse or keyboard I pushed control alt and delete was able to go to log in screen,either restart,shutdown or use task manager close a program might be giving me this issue.It seems for me in Windows 8 this does not work anymore,causing me to unplug power on PC which can cause bad sectors to increase on HDD.D How to do this without having to shutdown improperly like i do?
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Jan 4, 2013
I am having a problem where the Windows 8 Metro screen freezes and the tiles do not update or can not activate them with the mouse. Using the shift key and restart I am able to set the computer to safe mode which will then boot and get to the Metro screen. I then go and uninstall the latest program or app that was installed and it will work fine after rebooting in normal mode. The it will happen again a day or so later.
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Jan 22, 2014
I will just be generally using my laptop browsing the internet or using programs such as photoshop and my system will freeze up for about 10 seconds and then will turn to a black screen forcing me to shut the system down via the power button. This happens at least once a day and most commonly occurs when opening photoshop. My laptop is a Packard bell EasyNote TE69KB.
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Jun 15, 2013
I just completed a brand new build and then installed Windows 8 64 bit on the brand new PC. It installed without problems and boots up ok. But while in windows, The screen will go black for a few moments on occasion, then the no video input message comes up, then after a few moments the screen will come back. Happens randomly. Also, the system will freeze - either for a few moments and then come back, or it will feeeze completely and i have to force power down with power switch. Also, I was online and trying to download and the system was stuttering - I could literally hear the hard drive make a stuttering noise. And my progress bar on screen would pause for split seconds at a time.
I have not yet installed any software, but the Nivida software automaticaly installed when windows was setting up. Here are the specs of my new build:
Asus P8Z77-V Mobo
Intel i5 3570K unlocked CPU
Xigmatek Durin D982 heatsink/fan for CPU
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