Debugging :: BSOD On DELL XPS When Update To Windows 8.1
Mar 19, 2014
Over the last several days I have been attempting to update windows to 8.1. It starts, tells me that it is installing. At this point I have been unable to stay through the length of the install to see the point that the crash actually happens.
I have had a long history of BSOD issues on this system, and have exhausted my patience in trying to fix it. I have done my own research to no avail, and have even utilized my warranty to get parts replaced. At this point in time I have a replaced motherboard and video card but the BSOD issues have actually increased in frequency.
For testing I have re-loaded Windows. Ran tests on the memory. Replaced the hard drive with an SSD. Updated drivers as best as I could based on the version of Windows and availability of drivers, and as mentioned I have even had the Motherboard and Video card replaced. The only hardware left to rule out is Power Supply and CPU.
I have installed windows 8.1 Update 1 after lots of issues and now this update has become a nightmare now .I have been getting BSOD from them when I play some game (Steam Dota ) most of times was getting this BSOD
My PC config is : 1. Intel Pentium Pentium CPU G630 @ 2.70GHz Socket 1155 LGA (0x1) 2. 4GB DDR3 RAM 3. 2TB Seagate HDD
I am facing a strange issues of BSOD since last 10 days. 1st I was on Windows 7 SP1 since more than 3 months and earlier on Windows 8. Suddenly my Windows 7 got corrupted after automatic indexing process by windows, in which process showed some index files corrupted and deleted. After then windows cant start, stuck into bootloop.
I formatted Windows several times but after a few hours the same condition. Then I decided to backup my HDD and Zero Level format of HDD. I did that, which took almost 6 Hrs. After then I decided to go again on Widows 8. hence, formatted and installed Windows 8.1 Update 1.
Now, again after a few minutes or hours BSOD happen again and again with random Two errors :
1. irql_not_less_or_equal (storports.sys) or 2. kernel-data-inpage-error
I am attaching herewith my CPU details alongwith logs by "dm log collector".
As soon as I updated to Windows 8.1 I had BSOD issues, specifically MEMORY_MANAGEMENT. Additionally Chrome was acting up, tabs weren't loading, then my system would BSOD.
After updating my Windows 8.1, I experienced a BSOD and it has yet to go away. I cannot boot into my old Windows 8.1 partition and keep getting the error message: CRITICAL_PROCESS_DIED
I analysed the crash dump created and it revealed that ntdll.sys was the problem. I don't want to lose those files and my hard disk is all cluttered now with the addition of a new partition.
I have been getting the BSOD every time I try to update my computer. The updates that I am trying to apply are mandatory updates, so this happens every week when my computer requires me to update.
The updates being applied are 3
Security for IE, KB 2964444 Security Update for Windows x64 based systems, KB2964757 Update Windows 8.1 for x64 based systems, KB2919355
XPS One 2710. I updated to Windows 8.1 via Windows store today. The installation went fine but it couldn't reboot because of "no bootable device". The setup/bios is set up on uefi mode/safetymode on. I've tried to disable safetymode or run in legacy but no luck. I have no bootable device and expected the installation to go just fine. Now what?
I've tried for several days after several reboots, etc. I am running a Dell OEM version of Windows 8 on an Optiplex. It just sits at "Downloading" and when I hover over it it says "0% complete". Apparently I can't use the ISO because I need a key which the OEM version does not have. how I can get this thing to update?
When trying to update to 8.1 through the store, it tells me I need to uninstall the Dell Data Protection Access program first before continuing with the update. I've done that (I removed all parts: Access, Middleware, and Drivers), it's no longer showing up in my Installed programs list, yet when I try and continue the Windows 8.1 update, I get the same message.
I have a Dell XPS 18 portable all-in-one machine that came with Windows 8, then I updated it to Windows 8.1 without any problems. It caught a nasty virus and I had to restore it to factory settings, which leaves me back at Windows 8.
I have tried multiple times to install the Windows 8.1 update through the Microsoft Store but keep getting Error Code 0xC1900101-0x40017. I have tried the following but get the same result;
Ran all of Windows Updates that would come up Verified that all drivers were up to date. My video driver is NOT a Nvidia but an Intel. I've seen posts stating that this driver needs to be updated in order to fix the problem. Ran Selective Start Up
I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.
He's been having issues updating it for sometime and when he called me he was having a "Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.
I managed to stop that by disabling automatic updates. When I attempted a manual update I got the message :
Windows could not search for new updates: Error Found Code 80070BC9
Other times it would say it needed to be restarted and would go into a restart loop that was generally Restart one - no message Restart two - configuring updates - 33%, 67%, 100% Restart three - failed to configure updates - reverting - restarting Then would go to the normal login screen
I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart
DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Windows 8 install disk but then failed and needed a restart to undo the changes.
I also tried a repair and a restore of the current Windows installation but got : Error Code: 80070490 both times
The laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?
I have an Inspiron 17R SE 7720 and yesterday evening I updated from windows 8 to windows 8.1. This went good. Only this morning I noticed my webcam don't work anymore. Before the update it worked fine. I use it daily to talk with my girl.
The only applicatie we use it for is facebook. When I use Dell Systeem Detect, and I let it check my webcam, it shows and it gives images. So I think it is not a problem of the hardware.
I also tried to download Dell Webcam Manager 2.0 but that says I dont have a special card in my laptop. Also when typed in my service tag in de website, I didn't get any new drivers / programs for the webcam.
Each time I attempt to run Blue Stacks I receive and error msg to upgrade video drivers. I have updated from the Dell website, but continue to receive the error. Any success running BS on an XT2?
I have an xps 8500 and it won't update to windows 8.1 from the store. I have tried uninstalling and reinstalling the update KB2871389 and nothing happens. . I am also running in administrator mode while I am doing this and the windows troubleshooter says something about admin privileges.
I manually installed windows updates yesterday. They seemed to have installed fine. I rebooted and went about my day...early evening i stepped away from my laptop for a few minute and came back to the lock screen. It had rebooted from a BSOD while I was away...I wasn't doing much on the computer at the time. Comodo dragon browser open playing a facebook game and winamp streaming some music...
I've been trying to update to Windows 8.1 but I keep having issues. I constantly have failing Windows Updates. I have tried a couple different things, renaming the SoftwareDistribution file to .old, Windows Repair, and full clean install of Windows 8. I for the life of me can't figure out what's going on.
Currently, I am unable to install the SF_Diagnostic tool for some reason. It's hung up on downloading the necessary files from Windows Features. I have a mini dump from Windows 8 attached and will try to update it with the SF_Diag tool if it ever installs.
Edit: had to manually enable .NET Framework in order to get the diagnostic tool to install. The mini dump is still the same regardless so I'll keep that there.
I started experiencing crashes when I was playing League of Legends and they increased in frequency and now my PC crashes as soon as I boot into Windows.
Recently I've experienced random BSOD's in Windows 8. Although my computer know-how is limited at best, I knew it was best to upgraded my pc in steps. The first week I installed a SSD (with a fresh install of Windows 8 on it) and ran without any problems. A week later I installed 16 gigs of (new) ram (with the SSD) and everything ran fine.
The problems started two weeks later. I haven't made any changes to my pc or driver upgrades since then. If I idle in windows everything works fine. The same is true when running Office or browsing the internet. BSOD's occur when:
- Playing games (modern or old), either after 5 minutes or after 3 hours (seems very random but frequent);
- When wathing a HD youtube movie (BSOD's when doing this seem very rare though);
i got another diffrent BSOD today when i turned on my computer here is the dump folder So here is the explain i turn on my pc it turn on it went to windows and few seconds later i got BSOD
We have a computer we're running Windows 8.1 Pro, which keeps crashing - typically overnight, and typically when we're running large computational simulations.
I have been working on parsing the WinDBG outputs, and finally got to:
Probably caused by : GenuineIntel
But before that, I see:
BugCheck 124, {0, ffffe0011caf8028, be000000, 100110a} ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
But I am not 100% sure what I'm looking at. In WinDBG I am pretty sure I've succesfully pointed the symbol path to download symbols correctly from msdn.
So we ran "dm log collector", the ZIP is attached.
p.s. We do have a large RAID drive attached via USB3; connecting that seemed to correlate to the start of these crashes, but that might be wishful correlation seeking.
Since I upgraded to Windows 8.1 (from 8.0) I'm experiencing BSOD a while after Windows has started (about 30 seconds). I updated all my drivers by different means to be sure all is up to date.
Attached : the SF_diagnostic "grab all" file (zipped with my user name).
My Sony Vaio Multi-Flip has been causing a lot of pain recently. A couple of months ago, it was making a lot of noise (which apparently came from the fan) but the problem resolved itself and has rarely occurred in the last 2 months. The engineer said at the time, that it was most likely a fan noise (as opposed to the HDD).
However from the last few days, the laptop shuts down out of nowhere (without a blue screen). This happened 5-6 times consecutively the first time, after which I was somehow able to do a system restore to a couple of weeks earlier, to see if it might have been a software issue. That temporarily seemed to fix it, but a few days later the issue is back. It happens every now and then (say once or twice a day). The laptop just shuts down completely in a snap. What might be causing this? I have an important business trip coming up and the last thing I want is for this to happen when I am in a client meeting.
I notice my CPU temperatures are normally between the 55-70 degrees on average usage, so I wonder if replacing/cleaning the fan is the way to go?
Also, every now and then, I hear a "beeping noise" and I notice this is usually when I lift the laptop up or tilt it slightly, while it is still running. This is shown as a critical error in my event log, with error source "Kernel Power" and error description " The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly."
DM Log collector results attached as SF Doesnt seem to be working for me on Windows 8.1. The greens status bar doesnt go past the "u" of "lunch" text above it despite waiting for ages.