Updates :: Windows 8 On Dell Laptop Fails To Update / Repair Or Restore
Sep 15, 2014
I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.
He's been having issues updating it for sometime and when he called me he was having a "Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.
I managed to stop that by disabling automatic updates. When I attempted a manual update I got the message :
Windows could not search for new updates: Error Found Code 80070BC9
Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen
I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart
DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Windows 8 install disk but then failed and needed a restart to undo the changes.
I also tried a repair and a restore of the current Windows installation but got : Error Code: 80070490 both times
The laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?
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Sep 15, 2014
I have windows 8.1 on a lenovo laptop. A week ago there was an update and I installed it. But after that I first noticed that there was no sound. The volume control has always a red cross and I can't adjust it. Whenever I go to control panel the window freezes. Same goes windows update/recovery/system restore and other pc settings. I think something went wrong with installing the update so i want to go back to a point before that update. But how do i do that when i cant go to control panel/windows update etc.?
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Aug 18, 2014
So I had to do a System Repair thing where Windows would repair itself and removing all my apps but keep my documents, photos and music etc. So I was reinstalling every program again and also wanted to install the updates.
But I ran into 0x800f0922 error code and I couldnt install them. (I run Windows 8.1 Pro) I was trying to install Adobe Photoshop but couldnt continue cuz .NET framework 3.5 was required. But after trying to manually download + install I got the same error (0x800f0922). I've tried almost every cmd command but couldnt fix it.
I just reinstalled Windows and tried installing the updates again, but same thing. I cannot install any update at all.
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Apr 25, 2012
Just installed Win 8 in VMware today.
15 updates installed successfully.
A few hours later, Windows Defender KB2267602, definition 1.125.4350, 59.7 MB update failed to installed.
Error code 8050A003
Found something strange. I opened the View Updates history, and I found out that the update was installed successfully when it was offered the first time. A few hours late, same update was offered again, and this time it failed to install.
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Dec 26, 2013
On my friend's Dell Inspiron laptop, Windows 8 will not boot. I want to boot to the repair disk to restore an image I had created. F12 on boot does not show the DVD drive as an option. I went into Setup/Boot and disabled Secure Boot, still did not show the DVD as a boot option. I went back to Setup and selected Boot List Option>Legacy. Now it shows the DVD drive as an option to boot. I booted the repair dis, went through all the dialogs to select the image I had created, but when it goes to restore it it says it cannot because the image was made in UEFI, and it is now set for BIOS.
I went back into Setup/Boot and I see that the option Load Legacy Option ROM is now Enabled, it did it on its own. As a test I set it back to the defaults and re did it as above, and again it automatically changes Load Legacy Option ROM, which I assume is what is creating the problem.
So my question is what do I need to do to boot from the Windows Repair Disk?
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Oct 18, 2013
When trying to update to 8.1 through the store, it tells me I need to uninstall the Dell Data Protection Access program first before continuing with the update. I've done that (I removed all parts: Access, Middleware, and Drivers), it's no longer showing up in my Installed programs list, yet when I try and continue the Windows 8.1 update, I get the same message.
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Jun 8, 2014
I have a Dell laptop Inspiron 15R 7537 that came with Windows 8. Yesterday I upgraded to Windows 8.1. Everything seemed to work fine after the upgrade. I shut down and re-booted several times with no issues. When I turned the computer on as usual today, I got the log in screen, then it briefly went to the desktop, then came a gray screen that blocks 99% of the desk top. This gray screen says "please wait" and has a cancel button at the bottom. It hangs forever and the cancel button doesn't work. It gives no other information.
I read several threads on the Microsoft Windows forum and this seems to be a common problem. How to boot using the Windows 8 recovery media disk that came with the Dell computer. I selected Troubleshoot, then Advanced Options, then Automatic Repair. I got a message that it couldn't do an automatic repair, so that didn't work. Next I tried System Restore, but I got a message that there were no restore points available from which to restore. Just to clarify - the Recovery Media Disk I have from Dell is for Windows 8 - not 8.1 - so maybe that's the problem.
The computer is totally worthless the way it is now, so unless there is some fix for the hanging gray screen in Windows 8.1, I would be happy just to reload the original Windows 8 Operating System. At least that worked.
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Dec 17, 2012
I have had a Dell Inspiron 3520 for 3 weeks now. It has had 2 Windows Updates in that time. Both times I lost Internet connection and any way of connecting. The connection bar for the wi-fi was on, connection good but no Internet. After a lot of chat with Dell I did a System restore to Factory settings the first time (16 days ago). I also did a restore point once I'd re-set everything up again.
2 days ago the same thing happened after a Windows update and I also could not locate the restore point so it was back to Factory settings.
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Aug 27, 2014
I just recently bought asus notebook x550C i3 processor,had been working fine for a week. Then lost connection to Internet went to update and restart as updates were needing to be done. After appearing to complete the updates, it then said failure configuring updates, reverting changes do not turn off. It has now been on this screen for 3 hours. I have tried shutting down but when re opens it lands back on same page, with the loop going round and round. I have tried f9, as another forum said that should get me to menu to restore factory settings but that does not work, neither does windows key
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Jul 4, 2014
I have a windows 8.1 dell laptop ,for some reason system restore is not creating points manually or automatically, when I try to make a restore point manually the working bar just keeps moving at the sane time though I noticed in the device manger a generic volume shadow copy entry will show up with a yellow mark beside it ,I have tried maybe 10-15 times to uninstall this and try system restore again ,but this keeps repeating itself,
I have also went into safe mode but system restore points can't be made under safe mode, I did the repository thing where I rename that folder to old and reset repository in safe mode ,same result .
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Jan 27, 2014
I had to restore my Dell Inspiron laptop. The worst was having to download all of the Windows updates that I had installed since I bought the laptop a year ago. Is there any way to backup these Windows updates, in case (*shudder*) this happens again, I will have these ready on a disc or flash drive ready to reinstall?
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May 19, 2014
I'm on Windows 8.1 and have Microsoft Office 2007. I'm getting an update for Microsoft Office 2010 in Windows Update even though I haven't got this.
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Jan 20, 2014
I got a message on my new laptop that Windows was updating and would take 2 days. This was on Friday.
I went back to it yesterday (Sunday), and it says it will restart today.
I've been periodically checking it and I'm still getting the same message.
Is this normal? Can I override it somehow and get into my laptop??
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Jun 16, 2013
I am following the instructions on how to restore my factory defaults but I am getting an error coming up, this is the error code: 80070490
What this error is and how to resolve it? This is stopping me from doing any restores.
Also when my laptop boots up now, it goes to a black screen and displays this message: Media check [fail] what is causing this & how do I resolve it?
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Aug 13, 2014
I have a Laptop, plus a Desktop, both running Win 8.1 - 64-bit
I posted my question here Windows 8.1 Aug Update Released (KB2975719)
But was told I should rather post it in this section for more responses, so here goes ...
I have 1 x Laptop, plus 1 x Desktop that I need to update with the latest MS update releases.
That means I will need to download & update on each machine. Both are Windows 8.1 64-bit units, and they have both had all previous updates installed.
Given that my Internet connection is very slow, and "out of bundle" data usage is VERY expensive here in South Africa, is there a way I can download the update once, save it to a USB drive, and use that to update both machines?
Once the update file is on the USB drive, how to install the update file on each machine? e.g. can I just copy the file to each machine, and then run/execute the files?
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Aug 26, 2013
I have a Inspiron 3521 laptop and I am doing a factory restore as mentioned in this article. [URL] .....
But in the Step 9, 'select the backup you want to use in the list below', I get empty list. Does that mean my laptop doesn't have a factory image?
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Feb 8, 2013
I had a problem where I was running UEFI with secure boot disabled and dual booting with Linux Mint which is UEFI compliant. Mint had installed Grub, Mint's boot manager but I don't like Grub so i installed rEFInd. Unlike Grub rEFInd has support for UEFI and should have worked better as a boot manager. But it gave me problems too. So I had Grub and rEFInd both installed. I could boot to both Mint and Windows but the boot managers, both Grub or rEFInd, would not show at startup like they are supposed to.
I had to boot the PC, then hit Escape getting into my options menu built into the system, hit F9 to get a list of boot options where i could then choose to boot from hard drive, cd rom, usb etc. rEFInd was in this list. Only after choosing rEFInd from here, was I able to open rEFInd and choose Windows or Mint. This is way too many steps to boot into an OS, so i thought i'd try to use the system repair disk to repair my master boot record or the EFI data that the system uses at boot under UEFI. I forgot that i had to run some additional commands under command prompt and just ran automatic repair from Advanced instead.
At this time Windows had no trouble working at all with secure boot enabled if I really needed windows to use secure boot.
It said it found but could not fix the errors. Suddenly, Windows would not boot even with secure boot enabled. I reran the tool 3 times and it didn't work so i wiped the drive and reinstalled Windows from a clean state. I really did not have errors on the system to begin with accept that the system was trying to access my boot managers in an odd manner.. although i could get everything to work.
The automatic repair option should not have made things worse, even breaking my secure boot but it did.
My point of this is to show that the repair disk tools and how they play with the EFI boot tools is buggy and it can break your system even if there is nothing wrong with Windows and it's ability to boot under secure boot. Don't trust the Repair Disk tool folks. Don't trust UEFI. Don't trust Secure Boot. Be smart. Install a clean system under Legacy Bios mode with UEFI and secure boot disabled.
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Aug 16, 2014
I had a problem with my laptop, which its model is dell inspiron 5537 15r 1tera 6GB ram ,windows 8 original .
I have gave it to a technician who told me that the hard needed to be changed from gpt to rbn or something like that am not sure because of this process hard have been formatted.
how could i restore my lap top to factory status ?
or getting my original product key for my original windows 8 that was installed on my laptop .
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Feb 10, 2013
I have Windows 8 64 bit Pro Edition working fine using UEFI boot from a SSD disk. I've twice created a system repair disk on DVD but when I use boot override in the BIOS to boot from the DVD, I get the message "Non-system disk....
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May 25, 2014
I have run sfc /scannow on my system to find if there were any bad files. It comes up and says that it had found bad files and could not repair all of them. Ive run it three or four times in a row and always get the same result.
how I can get this to go all the way through?
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Mar 18, 2014
Have a couple of different problems with my 8.1
When I try to use the tutorial,I get as far as the Product Key entry.
The install was an original 8 I downloaded when it first came out.
I then installed 8.1, probably from the Store.
I recently downloaded and install 8.1 Media Center Pack.
Had a real problem with activation.MS Support finally had me go to where there was a long activation string and then he gave me a new Product Key, which is now on the machine and Activated.
When I get to the "Product Key" page and enter the Media Pack key, "This product key didn't work. ....."
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Aug 4, 2013
You have Windows 8 or Windows 8 Pro installed on your PC. Your PC fails to boot into Windows and launches Automatic Repair to attempt to repair Windows.
Automatic Repair is unable to repair your PC and you select "Advanced options". After selecting "Troubleshoot", you choose to either "Refresh your PC" or "Reset your PC".
In this scenario, recovery may fail and you are returned back to the main WinRE screen. This issue may occur if the System or Software registry hives have become damaged or corrupted.
To attempt to resolve this issue, follow the steps below. Following these steps should only be used if you are attempting to use the "Refresh your PC" or "Reset your PC" options in Windows RE because your system is in a non-bootable state.
-After Automatic Repair fails to repair your PC, select "Advanced options" and then "Troubleshoot".
-Select "Advanced options" and then select "Command Prompt".
-If prompted, enter in the password for the user name.
-At the Command Prompt, go to the windowssystem32config folder by typing the following command: cd %windir%system32config.
-Rename the System and Software registry hives to System.001 and Software.001 by using the following commands:
ren system system.001
ren software software.001
I did all that but when I tried to rename the Software.001 file the system responds: "The process cannot access the file because it is being used by another process" ...
I tried to create a Ubuntu start up usb key so that i could maybe get in and rename the file but that presented more problems.
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Oct 28, 2013
I had Windows 8 Professional edition from ASDF India (Association of Software Developers & Faculties). They had provided a KMS Activated version, which after installation, activated Windows 8 automatically. Also to mention that it is a genuine copy, as I had a special password which was provided by them to log in and download windows 8. However, I was not provided any extra Keys.
After running smoothly for 8 months, today out-of-the-blue a message pops up saying Windows 8 is not activated. The error shows as follows :
Error : 0x8007232B
Description : DNS Name does not exist.
I tried to follow the steps mentioned in this Microsoft Article Error 0x8007232b or 0x8007007B occurs when you try to activate Windows, but could not solve the error.
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Dec 18, 2013
So when I install update 2903939 it installs fine but upon reboot it goes to 7%, reboots, reboots again as soon as the background color for the login screen shows, and then says windows was unable to update.
So far I have tried:
DISM.exe /Online /Cleanup-image /Scanhealth
DISM.exe /Online /Cleanup-image /Restorehealth
SFC /scannow
Restart background intelligence service
Remove extra USB devices
Disable antivirus ( I don't have one except for bitdefender)
Renaming distribution folder in %systemroot% to .old
SFC said something couldn't be repaired and I don't really understand the log. DISM said it repaired a store component or something. I am very lost on where to go next. I cannot seem to upload the CBS.log as a .txt I get an internal error.
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Apr 25, 2013
But I still cant restore to a chosen Restore Point.
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Aug 19, 2013
I have had to system restore 3 or 4 times in the last week or so as Windows 8 refuses to boot after installing the latest updates discovered from the last couple of weeks (though some are from December 2012)
I have unchecked all the current updates and have decided against installing them as they seem to be preventing Windows from booting.
Pattern - "Restart to install updates"
Restart locks on the start screen - Restart again and locks again (repeat this process 3x)
"Windows is automatically repairing..." - Fails
"Windows must restore settings to a previous time..." - Usually succeeds, sometimes fails.
Then I can get back into Windows.
As soon as I install these updates, I won't get back into Windows until I system restore since before the updates and my build won't remain stable unless I prevent Windows from installing these updates.What could be going on?
They are quite big updates (totalling ~740mb and have all been discovered in the last week or so though some date back to late last year)
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Aug 14, 2014
My problem is that my computer no longer is able see Windows 8.1 on bootup. I get a "Loading OS".... message and nothing happens.
Before this happened, I reset my computer from Windows with the intent to change a BIOS setting for the CPU fan and an Windows update was applied on reboot. Windows (apparently) installed the update and then I got to the login screen. At this point, instead of logging into Windows, I hit the reset button to make the BIOS change. After doing this, when I tried to boot again, Windows would even begin to load and I got the "Loading OS" message immediately. Is it possible that Windows did not finish installing the update even though I was at the login screen for Windows 8.1?
I then booted from the USB flash drive with Windows 8 install files (not 8.1... I upgraded from 8 to 8.1). I went into the repair option and then I got the message that no repairs could be found or were needed. (Interestingly now when I try the repair option, the computer automatically reboots so the repair option appears to be very broken now.)
Next, I tried to see if my disks were working and they seem to be. Attached is a screenshot when I list the volumes. C: drive is a HDD data drive without Windows. D: drive appears to be some sort of system restore partition (as far as I understand). F: drive is the SSD with Windows installed on it. I can navigate through all directories fine on the SSD and the drive seems healthy. (E: drive is the USB drive.) When I unhook the data drive, all the letters get shifted up one and this does not seem to be a factor in reviving Windows. Are the drive letters important? I find it odd that the SDD does not show up as C drive with or without the data drive installed.
I tried the sfc /scannow option in offline but I cannot get it to run. I believe that I am entering the letters correctly (and I have tried different variations). Please check if I am not typing this in correctly given my drive letters.---How do I get this to run?
I also tried to apply the Windows System Restore option on my flash drive, I seemingly was able to restore to a restore point set this morning. However, Windows is still not found at bootup at all.
At this point, I'm at a complete loss on how to proceed short of reinstalling Windows. Other options from the Windows 8 repair screen seem to result in loss of programs or data.
For the record, my motherboard is a Gigabyte GA-870A-UD3. I tried restore some BIOS settings to no effect.
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Apr 6, 2014
I have a Lenovo G585 laptop that I installed with Linux (tried dual boot) and accidentally wiped out the Windows 8.1 restore partition. Now I want to restore it to Windows. I also have a Dell desktop Windows 8.1 that I can use to to create a USB restore image, can I use a restore image from a desktop to fix a laptop?
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Jan 21, 2014
How create a repair rescue disk Windows 8 to restore Registry ONLY?
''Have a new HP Envy 15t-J100. Has a Recovery Partition. I created a Boot USB stick. Fine
I recall with other Windows versions & and such you could create a repair/rescue CD that basically allowed you to restore your settings to an earlier Registry Restore Point.
Will the Recovery Manager (on USB) do this as well?
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Jul 28, 2014
I am tired of having to repair Windows updates then get to install one or two then have to go through the whole process again.
Is there a site where updates can be downloaded according to their KB numbers then installed manually?
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Oct 24, 2013
Windows Update says it's Downloading Updates. It has said that more than 30 minutes ago. And it's still 0 KB total, 0% complete.
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