Updates :: Asus Laptop Windows 8 Update Failures?
Aug 27, 2014
I just recently bought asus notebook x550C i3 processor,had been working fine for a week. Then lost connection to Internet went to update and restart as updates were needing to be done. After appearing to complete the updates, it then said failure configuring updates, reverting changes do not turn off. It has now been on this screen for 3 hours. I have tried shutting down but when re opens it lands back on same page, with the loop going round and round. I have tried f9, as another forum said that should get me to menu to restore factory settings but that does not work, neither does windows key
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Apr 29, 2014
I am trying to update my system to the new Windows 8. I am already operating on the old one, so the update should be free. My computer will not load the store to allow me to update my software.
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Apr 27, 2012
I'm using the Asus Eee Slate EP121. This happened more than once that Windows prompted me to install an update, then fails. Sometimes the update prompt disappears even though it was not installed. Today it prompted me to install an update called "Qualcomm Atheros Communications driver update for Bluetooth Module" and failed.
Error code 80070103.
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May 1, 2014
I have an ASUS laptop (N53Jq, i7, GT425M, 8GB) with Windows 8.1, with update. It's being used like a desktop computer, with the lid closed connected to a monitor through HDMI and with mouse and keyboard. I have the Power4Gear Hybrid driver, to set the high performance mode in my PC, but after awhile it still goes into sleep mode (like 1 or 2 minutes). It's really weird, I checked every setting (on the driver app and control panel) and sleep mode is off everywhere.
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May 19, 2014
I'm on Windows 8.1 and have Microsoft Office 2007. I'm getting an update for Microsoft Office 2010 in Windows Update even though I haven't got this.
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Jan 20, 2014
I got a message on my new laptop that Windows was updating and would take 2 days. This was on Friday.
I went back to it yesterday (Sunday), and it says it will restart today.
I've been periodically checking it and I'm still getting the same message.
Is this normal? Can I override it somehow and get into my laptop??
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Sep 15, 2014
I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.
He's been having issues updating it for sometime and when he called me he was having a "Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.
I managed to stop that by disabling automatic updates. When I attempted a manual update I got the message :
Windows could not search for new updates: Error Found Code 80070BC9
Other times it would say it needed to be restarted and would go into a restart loop that was generally
Restart one - no message
Restart two - configuring updates - 33%, 67%, 100%
Restart three - failed to configure updates - reverting - restarting
Then would go to the normal login screen
I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart
DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Windows 8 install disk but then failed and needed a restart to undo the changes.
I also tried a repair and a restore of the current Windows installation but got : Error Code: 80070490 both times
The laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?
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Aug 13, 2014
I have a Laptop, plus a Desktop, both running Win 8.1 - 64-bit
I posted my question here Windows 8.1 Aug Update Released (KB2975719)
But was told I should rather post it in this section for more responses, so here goes ...
I have 1 x Laptop, plus 1 x Desktop that I need to update with the latest MS update releases.
That means I will need to download & update on each machine. Both are Windows 8.1 64-bit units, and they have both had all previous updates installed.
Given that my Internet connection is very slow, and "out of bundle" data usage is VERY expensive here in South Africa, is there a way I can download the update once, save it to a USB drive, and use that to update both machines?
Once the update file is on the USB drive, how to install the update file on each machine? e.g. can I just copy the file to each machine, and then run/execute the files?
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Jul 28, 2014
I am tired of having to repair Windows updates then get to install one or two then have to go through the whole process again.
Is there a site where updates can be downloaded according to their KB numbers then installed manually?
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Oct 24, 2013
Windows Update says it's Downloading Updates. It has said that more than 30 minutes ago. And it's still 0 KB total, 0% complete.
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Feb 4, 2014
My update history does not show any updates after 1/22/14. I know for sure that I have successfully installed at least a few dozen updates since then (almost all of them involving Windows Defender).
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Dec 19, 2012
My laptop started installing updates when I powered down for four hours I have had this message on the screen - keep your PC plugged in until this is done. Installing update 17 of 24.....
How long do I leave this or can I power off and try and restart?
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Jun 13, 2013
Okay, this is for a Asus G46VW with Windows 8,
I saw that there were updates to be installed and I had to restart my computer, so I did that, and when it turned back on, I got the error message 'your pc ran into a problem and needs to restart. We are just collecting some error info, and then we'll restart for you'and it stayed there for less than a second and went straight to a black screen where it doesn't do anything and basically forces me to manually press the power button to shut it down. It has been doing this in a loop for 5+ times, and I don't know what to do.
This is a laptop and I do not have a Windows 8 installation disk. I have tried looking at every other thread from every place I could find and could not find one that didn't talk about using an installation disk, something I don't have!
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Jan 10, 2014
My laptop has been updating since 7am and it's now 3pm. It's still on ONE of TWENTY ONE updates. It says do not unplug, which I did not but I did shut it down because this is ridiculous. This is also the 2nd time it has happened. The first time I shut down (A couple of weeks ago) and when I turned it back on it took me to my desktop and everything was fine. But now, it's not taking me to my desktop. The instant I turn it back on it says Installing ONE of TWENTY ONE. How can I get this to stop? I have important documents on my laptop and I take online classes. I don't want my computer to install ANY updates.
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Oct 22, 2013
I have Windows 8.1 RTM installed on my computer. Some days ago, Microsoft released the GA updates for the system. Windows update downloaded them, but they failed to install... I've downloaded the updates manually and applied them in the correct order... But no luck, the updates fail to install...
Here's a photo of the updates... (in Spanish)
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Sep 15, 2014
I was wondering if I can update my windows 8 which came pre-installed to 8.1 without going to the store and waiting for it to be downloaded.
Is there any ISO online where I can readily download the image and update it? Its a HP laptop.
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Jun 17, 2014
My son has an MSI Laptop running Windows 8.1. Following a recent Windows update (he cannot be more specific) he is no longer able to use his Admin (the only one) account. He sees the mouse pointer but the rest of the screen is black. Ctrl-Alt-Del does bring up a panel offering the usual options to shut down, reboot, Task Manager, etc. - but when I select Task Manager with the intention of seeing what processes are running,the dialogue does appear, but before it is properly displayed it vanishes.
Meanwhile the HDD light is burning constantly. If I simply leave the machine for 30 minutes or so, then the HDD activity subsides but there is still a blank screen. Moving the mouse pointer to the top or bottom right hand side of the screen has no effect.
Unfortunately we did not have the wits to set restore points Interestingly the other account (not administrator) is working without problem.
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Apr 8, 2014
I'm trying to install the new update
It says
Downloading 1 update (0kb), 0% complete
What do I do?
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May 17, 2014
how can i update (offline / stand-alone) windows 8 x64 SL (Single Language) to windows 8.1 ?
I am using windows 8 SL (Single Language) x64.
I want to update it to windows 8.1 (offline / stand-alone)
how can i do it ??
i already downloaded these much files(see img) from officially released by microsoft from (Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center)
i am try to install it in following sequence:
1. KB2919442
2. KB2939087
3. KB2919355
4. KB2932046
5. KB2938439
6. KB2937592
but for all updates, i am getting this error (see img) :
why am i getting this error ?
how can i solve it ??
how can i update (offline / stand-alone) windows 8 x64 SL (Single Language) to windows 8.1 ?
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Apr 30, 2014
Asus laptop Windows 8 stuck at Resetting PC 2%, Only option is hard reset??
This laptop belongs to my Grandma (87 years old). **She did not make the recovery disk for the computer.**
I got to the Recovery options and it has been stuck at 2% for about 6 hours. Asus OEM X55C Windows 8
NOTE: Yesterday I told Grandma I would see what was wrong, but it would bug out, freeze, etc when trying to log into the administrator. The screen would go totally black and then freeze. So, the computer has shut down improperly several times.
However, it did repair the disk last night before I attempted this recovery.
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Apr 15, 2014
I have an Asus laptop with Windows 8. I got it last August and until last week I haven't had any problems with it. Last week, my sound stopped working. It shows that the sound is up all the way on speakers and system sounds, but I am only able to get sound when I plug my headphones into the headphone jack.
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Sep 5, 2013
I am trying to set up a backup for a Windows 8 ASUS laptop. The backup is to go to a local network shared external drive. The folder for the back up was named Sue_ASUS_bkup and it was mapped as "W". The backup tools > Win 7 file recovery only provides a DVD as a backup location. It does not show a hard drive nor the network location as options.
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Jan 2, 2014
I have an HP that I cannot get to activate. I did a clean install and my login is an admin. I deselected installing Norton's during the reset but it was there when I booted up so I removed it with the Norton's removal tool. I tried activating by using the "Windows activation" from the search button and then tried by using an elevated command prompt of "slui.exe 4" but both ways gave me a 0xc0000022 error.
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May 23, 2014
I followed the directions at [URL] .....
After I launch Windows8.1-KB2919355-x64.msu the updater fails to install it.
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Feb 16, 2014
The past week or so I have had a problem with updates for windows defender in win 8.1 failing to work. Is it from any of the last updates on patch Tuesday? or another problem. I can get the update from a windows site and install it from that but not from defender its self or windows update.
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Jul 11, 2014
A niggle that's potentially quite a problem is that my 8.1 laptop Taskbar is not notifying me that "New Updates are Available."
I never set to install them automatically, I like to know what's going on and choose how to use my connection and processing power, but the notification from the Log In screen is easily missed and not satisfactory in my opinion. I think there's a third party piece of software to correct this, but I was wondering if there's a better way to restore the function?
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Jul 24, 2014
During update, Windows 8.1 restarts, and goes to the boot screen. Then gives this error: We couldn't complete the updates, Undoing changes. Don't turn off your computer.
All updates that were installed get undone. And if you install updates again, it will do the same thing. The reason is because of one update: IE 11 Windows 8.1 - KB2962872
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Sep 15, 2014
I am new to Windows 8 with a new Asus X550E series computer. When I try to do an update to 8.1 it says and I quote "Failure configuring Windows updates Reverting changes Do not turn off you computer."
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Feb 5, 2014
so about a month ago I needed to do a refresh on my Asus Laptop which had Windows 8.1 (64bit). I bought this computer back in September of 2013. It was a simple refresh that saved my files and such. The reason I had to refresh was for some odd unknown reason, League of Legends would not go to the login screen, as it would fail. I tried everything to fix that problem, and nothing worked. So, I did a refresh.
Now, I have Windows 8, and my updates wont install at all. I have tried to do a windows update repair and it doesn't fix all the problems, tried to do a clean boot install. Nothing works as of right now. My computer restarts every 2 days and fails.
"Failed Configuring Windows Updates - Reverting Changes" < something of that sort. Every time. I checked if any of the windows updates have gone through, and almost all of them have not.
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Jun 22, 2014
For about a month now I have been getting extremely slow internet and task manager says that "Windows Update" is using all of it. I ran the windows update troubleshooter and it came up with "Windows Update components must be repaired. Fixed." This fixes it for about half an hour and then I have to run the troubleshooter again and every time I do it says the same thing. I have tried googleing for answers and have tried a few things but so far nothing has worked.
Since this morning I have also been getting "Potential Windows Update Database error detected 0x80070490. Fixed" but it still comes up every time I run the troubleshooter.
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Dec 21, 2013
Our effort to build great software never stops. That's why we periodically release updates for Windows Phone 8 to add new features that maximize your phone's performance. Below is a summary of what we've included in each update so far. The most recent update is listed first. The longer number refers to the Windows Phone operating system (OS) version.
Updates to Windows Phone 8 are cumulative, so when you install the latest update, you'll also get all the previous updates (if your phone doesn't have them already). Only updates that apply to your phone will be downloaded and installed.
When it's available, we'll also pass along software from phone manufacturers that improves the performance of specific phone models. If you have questions about what's included in a phone manufacturer update, contact your phone manufacturer.
See How do I update my phone software? to learn how to install updates or check if there's an update available for you to download.
See: Windows Phone 8 update history | Windows Phone How-to (United States)
Tip How to Check for and Install Windows Phone Software Updates
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