Sound Not Working Windows 8 Asus Laptop

Apr 15, 2014

I have an Asus laptop with Windows 8. I got it last August and until last week I haven't had any problems with it. Last week, my sound stopped working. It shows that the sound is up all the way on speakers and system sounds, but I am only able to get sound when I plug my headphones into the headphone jack.

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I have a Toshiba laptop running windows 8.1 and the issue that Im facing is that suddenly sound stops working, most likely when playing youtube videos. This is what I've done so far:

Reinstalling drivers (microsoft, realtek, conexant)
Upgraded to 8.1 (I had this issue as after a few weeks I installed windows 8, never happened on 7)
HDMI and headphones outputs are working just fine.

When I was on windows 8 I could make the speakers work by just clicking on disable and re-enable from the sound properties, If I disabled the microphone the speakers started to work again which I have no idea why that used to happen. Now on 8.1 the only way to make them work is by closing the lid or restarting the laptop which is pretty annoying.

These are the current (default settings) I have played with them but nothing fix the issue.

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Ive been trying to find a driver but I couldnt find one that fits.

I know this port works cause Im able to boot windows throw a flash drive. It might be some driver missing.

This is my device manager screenshot.

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I have been struggling with this for weeks - whenever I plug my computer into a TV through an HDMI cable, the screen visual transfers perfectly but no sound comes through the TV.

note that I have scoured the forums and have tried all of the basic suggestions that people have given:

-HDMI or similar does not show up in 'Playback Devices'
-All of my drivers are up to date

I am running Windows 8.1. I have an ASUS Q550L notebook (can see all the specs here: Asus 15.6" TouchScreen Laptop Intel Core i7 8GB Memory 1TB Hard Drive Q550LF-BSI7T21 - Best Buy)

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Since yesterday I have a problem with my sound.

So when I restart my system everything works fine. After s few minutes videos e.g. on Youtube stop working (keep on buffering but won't play). From that moment on I can't change the system volume and trying will result in crashing the Windows Explorer. After the Explorer restarts some things start to work partially again, e.g. I can change the volume again and streams work for a few seconds each.

However, the Explorer keeps on crashing every few minutes and no multimedia stuff seems to work properly, neither Youtube nor music players like Winamp.

I suspect it is somehow related to my Logitech G35, as the problem came up today after plugging the headset in. However, I use the headset nearly daily for months now .

I guess for now I will just go and try to kill some processes...

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I have a dual boot Win 7, Win 8 setup. Suddenly the audio has stopped working on Win 8. (Works fine on Win 7) I checked for driver updates, even "installed" an old driver which didn't actually install. The volume control shows its trying to work, puff of green comes and goes at the bottom of the slider.

However I've tried "cleaning" for other concerns and that made a real mess of the setups for several programs. I suppose I could do a refresh but that's equivalent to a re-install..

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After the latest lot of Windows Updates for 8.1 my Asus Xonar STX no longer works and I get an error message saying

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I have tried uninstalling and reinstalling both the card and drivers and the card is still not working.

It is 100% to do with the latest updates, I have done a system restore to before the updates were applied and my sound card works fine. If I install the updates again, my card stops working, so there is no doubt it is the updates causing the problem.

There are no driver updates for my sound card either, so it's not driver related. I have also seen several other people with different sound cards on other websites reporting the same thing, so the problem is also not unique to me.

Which update is causing it or if there is a work around? I have turned Windows Updates off for now but I don't like having to do this and would rather find a alternative work around or fix.

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However, it did repair the disk last night before I attempted this recovery.

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I buy new asus X550CC-XO028H ultrabook with windows 8 preinstalled.I upgrade windows 8 to 8.1 over windows store.I get many erros in event viewer.So now need restore windows 8 from recovery partition.Install all programs and upgrade to 8.1.But i cannot to do this.Windows 8.1 cannot find system image.I try this this manual System Image Recovery - Restore Image on Computer in Windows 8 Asus manual also say recovery same [URL] .....

1. Restart your Notebook PC then press F9 during POST.
2. Wait for Windows to load the Choose an option screen then tap Troubleshoot.
3. Tap Advanced options. Notebook PC E-Manual
4. In the Advanced options screen, select System Image Recovery.
5. Choose an account you would like to recover using a system image file.
6. Type your account password then tap Continue.
7. Select Use the latest available system image (recommended), then tap Next. You can also choose Select a system image if your system image is in an external device or DVD.
8. Follow the succeeding steps to complete the system image recovery procedure.

How fix to work recovery partition.All original asus partitions are untouched. [URL] .....

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This loss of sound MAY have happened after running SUPERAntiSpyware that my ex-computer "expert" installed and instructed me to run regularly. I lost sound also when he last serviced my computer and installed SUPERantispyware (among other unknown things he did), but he somehow restored the sound through changing a power management option I think. I just tried that again to no luck.

But what it means when someone says "install new drivers" or "reinstall drivers" - my Windows 8 came preloaded and upgrade to 8.1 has failed twice so I gave up - nothing to do with this problem arising though.

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So the laptop comes preinstalled with windows 8. There are no discs (recovery,repair,...) with the system. (a google search learned that this is normal)

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1) What is the best way to do this ? Clone , fresh install , recover to SSD ? (alltough it seems the last one isn't possible)

I know a clean install is always the best way but since i don't have any Windows 8 disk to install from , i don't know how ... (read as : can you do a fresh install with a recovery disk ?)

2) How do i do it ? (a nice step by step if possible)

3) If i manage to do it , what do i do with the original HDD ?

Because it has 5 partitions now : 100MB (EFI-systempartition) - 900MB (recoverypartition) - 20,01GB (recoverypartition) - and a C and D (OS and Data).

Can/may they be deleted ? (want to use this just for data , all progams/games/apps will go to the SSD offcourse)

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I've disabled secure boot and enabled CSM in the BIOS, thus getting rid of the annoying UEFI boot process, and I'm now able to boot old-style from thumbdrives and whatnot.

My question is: given this partition configuration as shown by gparted, is it safe to wipe the whole damn thing and repartition from scratch, or will I run into bootup problems with the BIOS not seeing stuff where it wants to see it (like that suspicious FAT32 partition labeled "boot")?

I imagine this isn't a problem since I disabled everything UEFI, but better safe.

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