Audio :: Toshiba Laptop Running Windows 8.1 - Suddenly Sound Stops Working
Sep 13, 2013
I have a Toshiba laptop running windows 8.1 and the issue that Im facing is that suddenly sound stops working, most likely when playing youtube videos. This is what I've done so far:
Reinstalling drivers (microsoft, realtek, conexant)
Upgraded to 8.1 (I had this issue as after a few weeks I installed windows 8, never happened on 7)
HDMI and headphones outputs are working just fine.
When I was on windows 8 I could make the speakers work by just clicking on disable and re-enable from the sound properties, If I disabled the microphone the speakers started to work again which I have no idea why that used to happen. Now on 8.1 the only way to make them work is by closing the lid or restarting the laptop which is pretty annoying.
These are the current (default settings) I have played with them but nothing fix the issue.
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Aug 16, 2014
I have been having an issue recently with my Windows 8 HP laptop where it'll just stop playing videos (whether if streamed through the internet such as you tube or if played on the actual computer as a downloaded video) or the sound for said videos just won't play. The problem can usually be temporarily fixed by restarting my computer but it gets annoying to restart my computer constantly because a video is not playing or the sound is not working so I am trying to see if there is a permanent solution. Adobe flash player is up to date and the problem has been occurring before and after I updated flash player.
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Sep 14, 2013
I have a dual boot Win 7, Win 8 setup. Suddenly the audio has stopped working on Win 8. (Works fine on Win 7) I checked for driver updates, even "installed" an old driver which didn't actually install. The volume control shows its trying to work, puff of green comes and goes at the bottom of the slider.
However I've tried "cleaning" for other concerns and that made a real mess of the setups for several programs. I suppose I could do a refresh but that's equivalent to a re-install..
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Jun 12, 2014
Okay well this happened like 2-3 weeks ago, i have an extremely annoying problem.. The sound of my computer would randomly stop working for some reason.. Not only that, but when i watch youtube the video or any video it won't load and it would literally pause or freeze.
To fix this i would have to disconnect/reconnect my headset or disable/enable my headset through the sound control panel; when i do this, it seems to fix everything, as the sound would come back and the videos would load back up and work normally again, but in 20min or 1hour the same problem would occur again and i would have to do the same process over and over again..
My OS is windows 8.1
And my headset is a Logitech H540
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May 2, 2013
I have a Toshiba Laptop c660 with windows 8 professional installed. I can`t make the jack for headphones to work. The jack is not broken because it works on Ubuntu.
I installed the driver for my soundboard. Didn`t worked. I unistalled it and i let windows chose the best option for me but still didn`t worked.
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Sep 15, 2014
All of a sudden many of my programs either won't launch or stops working right after launch.
I have no "reset" point that can fix this, and I have tried "sfc /scannow" (without having a clue what it does). After the sfc /scannow, the command prompt message said I had some corrupt files, and not all of them could be fixed automatically.
What can cause several programs to stop working all of a sudden, and what can possibly fix it?(Without re-installing Win 8 of course)
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Jul 22, 2014
It's definitely not a hardware problem as one minute it's all working, then it suddenly stops. I've tried everything. My sound card drivers are all up to date, it also happens at the same time as youtube videos stop playing on google chrome (despite them loading), windows media player is unable to play and an error occured on youtube on firefox.
However after a few hours it finally lets me on the "configure speakers" setting and I click test and it begins to play sounds again, from then on it plays sound and loads videos.
Edit: When I click "test" it tells me "The device is being used by another application. Please close any devices that are playing audio to this device and then try again."
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Aug 11, 2014
Recently the sound on my Sony Vaio will play initially, but afterwards won't work. It doesn't say it's muted and the little green part that shows sound in the speaker area also doesn't appear when something is playing. I have tried to test the speakers to see if that plays sound but when I do it says that they are being used with another application and to close it before I try to test them, even when nothing else is open. If I restart it, the same thing will happen again. Why is this happening?
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Sep 19, 2014
Cant get any sound via built in speaker or headphone jack. Have checked settings through speaker volume icon lower task bar, Dell Audio control icon, and checked for audio enabled or not through device manager/soundvideogamecontrollers/Realtek high def sound etc. All looks perfect.
This loss of sound MAY have happened after running SUPERAntiSpyware that my ex-computer "expert" installed and instructed me to run regularly. I lost sound also when he last serviced my computer and installed SUPERantispyware (among other unknown things he did), but he somehow restored the sound through changing a power management option I think. I just tried that again to no luck.
But what it means when someone says "install new drivers" or "reinstall drivers" - my Windows 8 came preloaded and upgrade to 8.1 has failed twice so I gave up - nothing to do with this problem arising though.
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Apr 19, 2014
I have a Sony Vaio running Windows 8.1 Pro. I was on cs portable with a USB mouse and I pressed a few keys and the mouse stopped to work. It came up with the message that it was not recognized. I tried to uninstall the USB drivers, but had no luck. This problem has been going on for a few days. I tried other solutions but they didn't seem to work. The red LED light was on.
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May 7, 2013
While playing a video or games or any app that has sound... the sound suddenly disappears if it is too loud. At first I thought it might be the driver... so i replaced HD Audio with Conexant... but the problem still persists, which lead me to believe that it could be probably the speaker's problem.
But while tweaking around I found that if i quit the video or the game, the sound came back to normal. And also when the sound goes off,the green bar on the volume tray icon still keeps jumping up and down indicating sound output. Hence audio troubleshooter was of no use.
When i opened volume properties,playback devices (a video playing in the background where the sound had gone off),as i switched between the tabs in the dialog box (playbackrecording,sounds,communincation) the sound came back! This cannot be due to the speaker.
I have reinstalled windows8, updated drivers and everything but no effect. What to do, as i cannot see movies or play games with speaker. Also headphones and external speakers have no problem whatsoever.
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Apr 15, 2014
I was recording with my internal realtalk hd mic on my laptop, but it stops working everytime I plug in my head set. There's nothing special about this headset, and there's no microphone on it. Sadly, my RT mic does this with any headset I use. It's frustrating when I unplug my headset and the mic begins to work fine again. Is there any reason why it might be doing this? Whenever I try to configure the mic, it simply just doesn't recognize any noise being made when the headphoes are plugged in.
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Jul 13, 2014
For the past few days my laptop, a Windows 8 Samsung model with Intel core i5, has been acting up for the first time since I purchased it last year. I've been away on vacation for three weeks, and have not used it during that period, so when I returned the system naturally installed itself with new updates. But ever since then, my audio driver has not worked whenever I initially booted the computer (i.e. there is no sound); interestingly, YouTube videos also refuse to load. It is only when I restart the computer, or disable then enable the driver manually, that things return to normal. Or, at least, somewhat.
For when I try to shutdown the system, the computer hangs and just doesn't shutdown. It seemingly performs the processes required for it, the screen darkens, but the system does not power off. The first time I had to manually turn off the power, but last night I simply let it continue with the hope that it would shutdown eventually. It did... but only because my laptop battery ran out.
Before System Restore recommended, I tried that route already. No matter which restore point I used, the system told me that each restore was unsuccessful due to the possibility that my C drive was corrupt. I don't know if that's the case - certainly something is wrong - but I'm at a loss as to exactly what to do.
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Sep 15, 2014
I have a windows 8 laptop and today the sound just stopped working. The windows audio service will not enable and everytime i try to enable it fails due to a duplicate in Windows Audio Endpoint Builder.
Now tricky part is i cant open control panel as it doesn't load, i tried reinstalling windows 8 but it also not load. This all was working perfectly just earlier today. I have no sound, just an x by the sound.
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Jun 16, 2014
I just totally lost the sound of my laptop running on Windows 8. It was okay yesterday and the only thing I did today was checked my email and noticed I kept getting full page of junk ads like your software is outdated, need to update whatever... etc. etc. I ran malwarebytes and avg and found nothing. I ran these also yesterday. Checked my connections ok, and volume not muted.... Where did the sound go? My laptop is only 6 months old.....
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Jun 8, 2014
I have a Windows 8.1 Lenovo notebook and a Toshiba Satellite Windows 7 laptop, and a mouse.
Well, the mouse has been working fine for 4 months, but suddenly, the mouse has stopped working in my Toshiba laptop. As I didn't know how to fix it, and as Toshiba laptop was full of crap, I've just formatted its HDD and made a clean install of Windows 8.1 and updated everything.
After that, I've plugged the mouse in and the same error: it connects and disconnects all the time. Sometimes, if I'm in the Device Manager refreshing the devices, mysteriously it start to work, but just for a few minutes. Sometimes, and just sometimes, the Device Manager shows that there's an unknown device connected to a USB port that is not working. The error code is 43.
That mouse works perfectly in my other notebook, the lenovo. I've connected a different mouse to the Toshiba and it works perfectly, in any port. So that makes me say this:
-The mouse is not broken, cause it works in my other laptop
-Toshiba's USB ports work nice cause any other device I connect works seamlessly
-After a clean install, it can't be a software problem
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Jun 30, 2014
I installed windows 8 on my PC 3 days back. The problem i am facing is that it's sound is not working. I heard we don not need to install additional software to make sound working. But this is not working in my case.
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Jul 17, 2014
After i installed windows update, i notice that my audio/sound is not coming up again. I've restarted my system countless time, and is still not coming up. Have checked the drivers and everything is ok but i can't play songs. Have tried using media player and xbox, but it couldn't play any file (xbox is saying 0xc00d11cd (0x8000ffff) error). My laptop brand is DELL inspiron 15R, windows 8
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Nov 9, 2013
Since yesterday I have a problem with my sound.
So when I restart my system everything works fine. After s few minutes videos e.g. on Youtube stop working (keep on buffering but won't play). From that moment on I can't change the system volume and trying will result in crashing the Windows Explorer. After the Explorer restarts some things start to work partially again, e.g. I can change the volume again and streams work for a few seconds each.
However, the Explorer keeps on crashing every few minutes and no multimedia stuff seems to work properly, neither Youtube nor music players like Winamp.
I suspect it is somehow related to my Logitech G35, as the problem came up today after plugging the headset in. However, I use the headset nearly daily for months now .
I guess for now I will just go and try to kill some processes...
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Dec 15, 2013
After the latest lot of Windows Updates for 8.1 my Asus Xonar STX no longer works and I get an error message saying
"an Asus Xonar STX has been detected but the drivers appear to be corrupt, please try reinstalling them."
I have tried uninstalling and reinstalling both the card and drivers and the card is still not working.
It is 100% to do with the latest updates, I have done a system restore to before the updates were applied and my sound card works fine. If I install the updates again, my card stops working, so there is no doubt it is the updates causing the problem.
There are no driver updates for my sound card either, so it's not driver related. I have also seen several other people with different sound cards on other websites reporting the same thing, so the problem is also not unique to me.
Which update is causing it or if there is a work around? I have turned Windows Updates off for now but I don't like having to do this and would rather find a alternative work around or fix.
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May 3, 2014
I bought a Gateway E56R41u to replace my Acer netbook. However, I downloaded the free upgrade to Windows 8.1 and my audio quit working. I've downloaded all the drivers that I could find and nothing works. Is there a driver for another machine that will work with my Gateway?
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Apr 15, 2014
I have an Asus laptop with Windows 8. I got it last August and until last week I haven't had any problems with it. Last week, my sound stopped working. It shows that the sound is up all the way on speakers and system sounds, but I am only able to get sound when I plug my headphones into the headphone jack.
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Jul 20, 2014
My laptop with OS Windows 8 will become no sound frequently. I try to find out the cause, and discover that the device is being used by another application, but I can't find any application using it, here is the screenshot:
Under this situation, when I open Window Media Player, this problem will occur:
I am sure that my sound drivers are working properly:
When I use Windows Troubleshooting function, here is what I discovered (Ignore the Bluetooth):
I am not sure about what is "Hardware changes might not have been detected", but after running Troubleshooting, my laptop have sound back, however, after about 30 minutes, my laptop will become no sound again, and I need to run Troubleshooting again and again to solve the problem. how to solve the problem completely so that I do not need to run Troubleshooting again and again?
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Jul 15, 2014
I tried to play songs in windows media player but it showed some error. Then i switched to VLC just to find out that there is some problem with the sound. When I clicked on the volume icon to see if the volume levels are ok, I found the computer icon, which appears there to be like as if there is a bug sitting on the computer. I don't know much about it.
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Aug 27, 2014
What is this problem with my display, it suddenly stops and have to restart my Dell Vostro 3450.
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Sep 5, 2013
I have an Acer Aspire V5 laptop.It has a celeron cpu,and is a basic small laptop. I listen to video news online,and i have not installed or uninstalled any software prior to the problem of no sound in videos since it last played back video with sound.
I have tried to play the same video on firefox and internet explorer,and there was no sound,only video. The browsers are using FlashPlayer as far as I know.And the speakers (realtech are the default speakers-found in the control panel/sound.Is there another sound setting? The sound card works as skype works.
The volume link is not available on the video played in both browsers.And the mute button is available in IE but not in Firefox,but it is not muted(as I have checked). And the volume which is accessed from the bottom right hands side of windows is at max.
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Aug 11, 2014
I have a hp pavilion dv6-6150us ,,i was on youtube and suddenly the sound stopped working ,,no sound coming out from the laptop speakers ,, my on-board sound card is IDT ,,i downloaded the correct driver fro hp site ,,but it wont install ,, showing an error that the hardware detected is not supported by IDT software,, the sound only works when i connect my laptop to a tv using a hdmi cable ,, there is an "X" mark on my sound icon ,,i tired everything from uninstall ,remove ,re-install the audio drive ,, i think the problem is that its only detect the graphic card hdmi as a playback audio device ,,and the onboard sound card is somehow disabled ,,i cant find the enable option on my bios setup !!
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Jul 17, 2013
I have a HCL laptop with Windows 8 Pro x86 installed. Whenever I connect my headphones I don't get any sound from it. I have gone to my "Playback Devices" and selected "Show Disabled Devices" and the headphones are not listed there. What can I do to work around this problem ? I need my headphones to play sound. Should I update my audio driver? I upgraded my laptop from Windows 7 to Windows 8 with migrating all my settings. I am using VIA HD Audio Deck as my default sound driver.
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Aug 5, 2014
So recently the sound on my machine will randomly stop working- no apps produce sound, Chrome doesn't, not even the system sounds. I posted about this on another forum which told me to check for hardware changes in the device manager, but that doesn't seem to be working, or at least not consistently.
From what I can tell, the sound won't cut out if it's playing. It will only stop when there's nothing playing at all. After that, it just comes back when it feels like it it seems. I've tried updating my sound drivers and everything, nothing is muted, so I'm at a loss.
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Sep 15, 2014
I bought the plantronics .Audio 335 studio headphones, but when I plugged them in, it screwed up my sound. My compute'rs sound is now playing through both the headphones AND the laptop speakers. After unplugging it and trying again a couple times, I gave up and decided to just use my old headphones.
Except for the sound still played through both the headphones and laptop speakers.
Distraught, I restarted my computer. When that didn't work, I restored my system to a point I made yesterday. Still no luck. I've been scrounging google for a few hours now, and nothing is working. I REFUSE to refresh my system and reinstall all of my programs again.
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Jul 4, 2013
I've bought an HDMI cable to connect my laptop to TV, i've gone into the control panel and checked that "show disabled devices" and "show disconnected devices" are both allowed and still i dont seem to get an option for HDMI for audio. The picture has come through fine, but nothing I do with the audio seems to work.
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