Audio Driver Stops Working - System Hangs At Shutdown

Jul 13, 2014

For the past few days my laptop, a Windows 8 Samsung model with Intel core i5, has been acting up for the first time since I purchased it last year. I've been away on vacation for three weeks, and have not used it during that period, so when I returned the system naturally installed itself with new updates. But ever since then, my audio driver has not worked whenever I initially booted the computer (i.e. there is no sound); interestingly, YouTube videos also refuse to load. It is only when I restart the computer, or disable then enable the driver manually, that things return to normal. Or, at least, somewhat.

For when I try to shutdown the system, the computer hangs and just doesn't shutdown. It seemingly performs the processes required for it, the screen darkens, but the system does not power off. The first time I had to manually turn off the power, but last night I simply let it continue with the hope that it would shutdown eventually. It did... but only because my laptop battery ran out.

Before System Restore recommended, I tried that route already. No matter which restore point I used, the system told me that each restore was unsuccessful due to the possibility that my C drive was corrupt. I don't know if that's the case - certainly something is wrong - but I'm at a loss as to exactly what to do.

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Jun 12, 2014

Okay well this happened like 2-3 weeks ago, i have an extremely annoying problem.. The sound of my computer would randomly stop working for some reason.. Not only that, but when i watch youtube the video or any video it won't load and it would literally pause or freeze.

To fix this i would have to disconnect/reconnect my headset or disable/enable my headset through the sound control panel; when i do this, it seems to fix everything, as the sound would come back and the videos would load back up and work normally again, but in 20min or 1hour the same problem would occur again and i would have to do the same process over and over again..

My OS is windows 8.1
And my headset is a Logitech H540

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Sep 13, 2013

I have a Toshiba laptop running windows 8.1 and the issue that Im facing is that suddenly sound stops working, most likely when playing youtube videos. This is what I've done so far:

Reinstalling drivers (microsoft, realtek, conexant)
Upgraded to 8.1 (I had this issue as after a few weeks I installed windows 8, never happened on 7)
HDMI and headphones outputs are working just fine.

When I was on windows 8 I could make the speakers work by just clicking on disable and re-enable from the sound properties, If I disabled the microphone the speakers started to work again which I have no idea why that used to happen. Now on 8.1 the only way to make them work is by closing the lid or restarting the laptop which is pretty annoying.

These are the current (default settings) I have played with them but nothing fix the issue.

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Oct 24, 2013

I updated to 8.1 because supposedly, it was to offer features similar to win 7. Instead, it's even worse than win 8. Now, the sound quality on my laptop is lousy because the Dolby Audio driver receives an error message and isn't working. I went to Lenovo (I have a Ideapad N Series 580) and followed these instructions from Lenovo and microsoft, which unfortunately didn't work. I'm still getting the same error message. I wish I had never heard of windows 8.1! Many have had this same problem after installing 8.1. This instructions are from Answers.Microsoft, but didn't work.

Open Device Manager. (Right-click on the Start button and choose Device Manager).

Expand the Sound, Video and Games Controllers section.

Right Click on the Conexant Smart Audio HD item and choose Uninstall.

Still in Device Manager, click on Action>Scan for new Hardware.

The Conexant Smart Audio item will re-appear.

Right-Click on it and choose update driver.

Navigate to d:driversaudio.

When that's done, close Device Manager.

Open File Manager and navigate to D:driversAudioDolbyGUI and install Dolby Home Theater.

These instructions are from Lenovo and didn't work.

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Oct 21, 2013

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Jul 20, 2014

My laptop with OS Windows 8 will become no sound frequently. I try to find out the cause, and discover that the device is being used by another application, but I can't find any application using it, here is the screenshot:

Under this situation, when I open Window Media Player, this problem will occur:

I am sure that my sound drivers are working properly:

When I use Windows Troubleshooting function, here is what I discovered (Ignore the Bluetooth):

I am not sure about what is "Hardware changes might not have been detected", but after running Troubleshooting, my laptop have sound back, however, after about 30 minutes, my laptop will become no sound again, and I need to run Troubleshooting again and again to solve the problem. how to solve the problem completely so that I do not need to run Troubleshooting again and again?

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Oct 23, 2013

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I have found this in the event logger:

"The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S5). This can result in reduced resume performance."

Source: Kernel-Power

I heard it having something to do with "fast startup" or "Quick Boot" I am unsure.

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Feb 3, 2013

After upgrading to Windows 8, the I.E. went to hiding, so I retrieved and pin it to task bar. Now, after I open it, it closes right away when I try to go onto a bookmark. The error message says "Internet explorer has stopped working" A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

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Aug 16, 2014

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All of a sudden many of my programs either won't launch or stops working right after launch.

I have no "reset" point that can fix this, and I have tried "sfc /scannow" (without having a clue what it does). After the sfc /scannow, the command prompt message said I had some corrupt files, and not all of them could be fixed automatically.

What can cause several programs to stop working all of a sudden, and what can possibly fix it?(Without re-installing Win 8 of course)

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Aug 21, 2014

Recently I decided to go ahead and update to the Windows 8.1 version of the Realtek HD Audio Driver. I procrastinated because it told me I'd have to uninstall the original audio driver and I knew it would take a while to do everything needed. It didn't work that after uninstalling the original audio driver, then restarting like Windows told me to do, I kept getting error messages that forced my computer to restart until eventually my computer let me log in and install the updated audio driver.

However, with the updated version of this driver I had the same issue I got with the original one only much much worse. The original Realtek HD Audio Driver that I had on my computer made music and videos sound absolutely awful when headphones were plugged in. I found out that this is because the driver automatically puts on so-called "enhancements" whenever headphones are plugged in. This was a very simple fix, simply go to "Sound", then under "Playback" you click on "Speakers", then go to "Enhancements" and check the box labeled "Disable all sound effects." Then sound through headphones would return to normal.

Well, with the Window 8.1 version of this audio driver, I can do the same thing, but it never stays that way. Every time I plug in my headphones, it resets back to having enhancements. The strange thing though is that it says the enhancements are disabled but when I reactivate the enhancements(No difference in sound quality) then deactivate it again, suddenly the sound through my headphones is back to normal.

Did the audio driver not install properly? Is there something I can do to permanently disable the audio enhancements?

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Jul 22, 2014

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Now my problem is that I cannot install a new version, nor openoffice, or anything else for that matter that uses windows installer.

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Jun 13, 2014

For sometime now, can't say exactly when it started, all Flash videos have a strange startup delay. Videos buffer fast, no complaints, audio starts immediately but the video hangs there up to 7 - 8 seconds showing the first frame and then after this delay, jumps forward to catch the audio and finally plays normally.

I have difficulties to describe this, lets try with other words: I start for example a YouTube video. Audio of the video starts immediately, totally normally, but for the first 7 or 8 seconds the video only shows a still image of the first frame, totally frozen, then jumps to same time spot where audio currently is going and from that point I can watch videos normally. I lose nothing of the audio but visually I am not able to see those first seconds of the video.

When finally both audio and video streams are normal and running, if I switch to / from full screen, the same happens again although the video is frozen only 2 to 4 seconds (audio runs normally), delay being not as long as when video is started.

I have latest Flash installed, the laptop in question is the one told in my system specs. The issue is only when streaming Flash videos; disabling Flash for instance in IE11 and using HTML5 player instead, all videos (even YouTube) work as they should, both audio and video starting immediately.

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ENVY M6 - 1105DX

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The only software change was running a portable version of 00 Defrag 16. I used a portable version because installing it would cause the problem I described above (maybe something about reg files?). I've used the portable version a few days ago but just to scan the drive, yesterday I started to defragment the drive and then the problem surfaced.

hyberfil.sys

Running the shutdown -s -hybrid -t -f 0 does a full shutdown too.

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