Maintenance :: Windows 8.1 Shutdown Hangs
Oct 23, 2013
Every now and then when I shut down my computer it will show "Restarting" for about 1-5 seconds (My pc is fast) and the display will shut off. But the computer will still be running, the HDD and all are running. I have to do a hard shutdown by holding the power button.
I have found this in the event logger:
"The system firmware has changed the processor's memory type range registers (MTRRs) across a sleep state transition (S5). This can result in reduced resume performance."
Source: Kernel-Power
I heard it having something to do with "fast startup" or "Quick Boot" I am unsure.
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Mar 17, 2013
I upgraded from Windows 7 (64-Bit) to 8 (64-Bit). When I had 7 it took about 10 seconds to boot, but now it can take anywhere from 2-5 mins, also it doesn't shutdown (I have to hold down the power button) and it never sleeps (the screen goes off but the laptop remains running).
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Jul 13, 2014
For the past few days my laptop, a Windows 8 Samsung model with Intel core i5, has been acting up for the first time since I purchased it last year. I've been away on vacation for three weeks, and have not used it during that period, so when I returned the system naturally installed itself with new updates. But ever since then, my audio driver has not worked whenever I initially booted the computer (i.e. there is no sound); interestingly, YouTube videos also refuse to load. It is only when I restart the computer, or disable then enable the driver manually, that things return to normal. Or, at least, somewhat.
For when I try to shutdown the system, the computer hangs and just doesn't shutdown. It seemingly performs the processes required for it, the screen darkens, but the system does not power off. The first time I had to manually turn off the power, but last night I simply let it continue with the hope that it would shutdown eventually. It did... but only because my laptop battery ran out.
Before System Restore recommended, I tried that route already. No matter which restore point I used, the system told me that each restore was unsuccessful due to the possibility that my C drive was corrupt. I don't know if that's the case - certainly something is wrong - but I'm at a loss as to exactly what to do.
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Oct 24, 2013
I'm not sure what's exactly the problem but sometimes Windows 8.1 hangs at the Windows logo at boot with Fast Startup enabled on a mSATA SSD with my Lenovo Y570 laptop.
My laptop does not support Secure Boot/GPT or UEFI, so I'm really unsure if that's the problem.
Once I disable Fast Startup the boot process never hangs ever but it makes my bootup time slightly slower.
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Dec 20, 2013
When I turn the power on, my desktop PC (a Hewlett-Packard) goes into a BIOS startup routine that says "Preparing Automatic Repair" and then "Diagnosing Your PC" which has to finish before it will load Windows or any OS. I've seen it before, and usually it just takes a few seconds. But now it's stopping at the "Diagnosing" message and won't go any further. I turn it off and on, and it does the same thing again. I can get into the BIOS menus and choose other options like booting from another drive, recovery options, etc. but no matter what I choose it starts the BIOS over again and gets hung up on the "Diagnosing" step, so I can't boot ANYTHING.
Any way to bypass or break out of this BIOS startup loop so I can get to Windows?
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Apr 20, 2013
In december I purchased anew ASUS laptop. It came with Windows 8 installed. Everything was fine for about a month. The new interface was annoying but w/e, change happens and i adjusted. But the OS performance has quickly tanked.
My first problems was a lost in framerate playing. Initially I could run it at high setting and get 60fps but now i run it on low setting and I'm lucky to get 30fps.
Then I started to have a problem whenever I shutdown the system. Upon reboot it would freeze for 5-10 minutes once I was at my desktop. This problem persists but I just never turn off my comp or let it sleep to get around it.
In my attempts to fix these problems I tried to install updates. This requires the system to enter a restart which results in the computer freezing and never installing updates/restarting.
My computer wont recognize USB drives unless they are plugged in with comp shut off and then booting (after freeze for 10 min).
I downloaded a copy of Win 7 from microsoft website and loaded it on a USB boot drive so I could use my old cd key and run a stable OS finally. However the formatting of the HDD said that win7 could not be installed on that format type. I tried to use system utilites to repartition and reformat one to install on, but of course the partition program hangs when it attempts to populate the partition list.
So I decided I would restore the system using the backup partition. Again, when I tried using the restore utility my computer froze until I did a hard reboot.
My latest problem that started today is anything I try to install using the "InstallShield wizard" hangs at 0% and never finishes.
Here is a link to the laptop I purchased: ASUS S56CA-WH31 15.6" Ultrabook - Newegg.com
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Nov 3, 2013
About 3 times now this has happened, I'll shutdown my PC using the tile target "C:WindowsSystem32shutdown.exe -s -t 00" and usually there is a delay in between shutting down and it randomly booting itself which makes it really weird that it isn't just an instant restart instead of shutdown. It's not a very long delay really, maybe 1-2 minutes.
The last two times I remember it was around 3:00 AM which is when it was set in Action Center Maintenance Settings to wake up the computer and run the scan. The thing is, I unchecked it from Maintenance Settings Friday night and it still happened last night (and it was kind of weird last night with daylight savings and all..) also, does the "wake up" to scan boot a completely shut down computer or just one idle/asleep?
After searching on this forum there seems to be some issues with Avast 2014 and boot issues. My 8.1 doesn't have any slow booting issues but perhaps it's related that this is the anti-virus I run.
I checked the Event Viewer Log and selected Power-Troubleshooter but I didn't see an event for the past two nights. powercfg lastwake command displays "Wake History Count - 0"
I never encountered this issue with Windows 7 or Windows 8 so it's hard to imagine it could be BIOS related?
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Oct 29, 2012
I'm running into a really annoying issue after upgrading from Windows 7 to Windows 8.
I first noticed it during the initial (clean) install; when the installer tried to reboot, my machine (an acer aspire 4755G) just hung after the initial shutdown. That is, after the screen turns off, the power lights and fans are still running, and the machine itself doesn't restart. (I let it sit for a good 15 minutes, and it still didn't change).
I managed to do a hard reset (power button for 5 seconds) and the install finished, but every shutdown/restart has been like that. Interestingly enough, hibernate works just fine.
I've looked at other solutions where it said to use the "bcdedit /set disabledynamictick yes" command, and that didn't work.
I also turned off the "Fast Boot" option in the power settings menu. That didn't work either. So far, the only option is to do the hard shut down by holding down the power button, but that proves to be horribly inconvenient.
I've also updated all my drivers to the proprietary onces given by Acer, yet this problem still persists! It worked fine on Windows 7, so I'm not sure what went wrong here.
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Mar 9, 2014
My system has been on completely since 8.1 and has never needed to restart until I did some updates today.
Now I'm not really concerned about shutdown or restart as I will manually shut down the PC if I'm going somewhere for an extended time "I never leave anything on, power for the entire house is shut off" and will shut it off until I get back.
But the slow login is really killing me as it used to take 1 second to hear that little "tick" from the speakers and I'd see the login/splash page, but as of today I will hear that "tick" but the windows dotted circle will spin for oh.. 30 seconds than I can see my splash screen.
I've scanned my C: and D: disks, ran defender, antivirus, etc and all came back fine and I even have 90GB free out of my 120gb drive.
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Nov 2, 2013
I do a shutdown from the Windows Logon screen which I believe is a full power off rather than a hybrid shutdown:
(The process C:WINDOWSsystem32winlogon.exe (XXXXX) has initiated the power off of computer XXXX on behalf of user NT AUTHORITYSYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff Shut-down Type: power off)
However when I restart the computer it then goes into a black screen with a pointer and never completes reboot.
The only way to fix this is to reboot again which I am guessing is using the "Hybrid Boot" profile:
"The last shutdown's success status was false. The last boot's success status was true."
This did not occur in Windows 8.
How to diagnose the shutdown culprit?
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Sep 15, 2014
I'm looking for a way to automatically shutdown PC at midnight and turn it back on at 16h during work days (while I'm at work). Is there a way to do that in the built-in scheduler or is there an app for that?
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Mar 8, 2013
I have been running Win 8 on my ASUS Q200E Laptop and have been puzzled by the difference in the startup times between a cold, power off start up and a restart startup. On a cold startup, the desktop is completely ready to use in about 20 seconds. With a restart, it takes about 38 seconds to get to the same point.
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Oct 4, 2013
My computer startup was fine but shutting it down or restart it are extremely slow until it takes nearly 5-10 minutes to do so. Any hint for me to solve this issue?
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May 26, 2014
I have a new ASUS ET2702IGTH with 8 to 8.1.1. I have noticed some strange behavior when using the Winkey+X menu to shutdown or sleep the unit. If I use the power button on the Start Page, it operates correctly.
After testing I have realized however the system is requested to enter sleep results in a Shutdown, after about 2 or 3 minutes, when an APP such as Bing Weather is open. This means open with an icon on the Taskbar . If it is only partially open, with the Task Manger showing the app, the system will not shutdown or sleep.
But using the Winkey menu, a Shutdown results in a shutdown, but takes several minutes. If I select Sleep, the unit shuts down. Since it appears there must be some difference in the command issued by the different power buttons, how to compare the two options to see what might be going on?
I do not know if this situation might introduce some type of problem on a system, but since the behavior is different, the system might be left in an unusual condition.
I have not tried the options from the Charms bar. McAfee is currently on this system since it was part of the bloatware. Possibly its behavior is different for the two shutdown options.
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Feb 3, 2013
When I start up, log off, or shut down my PC, (Just upgraded to windows 8 pro a few days ago from windows 7 pro) I get a black screen for 30 seconds to a minute. The screen is back lit, and windows 8 still functions 100% afterward. I have updated all drivers.
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Dec 1, 2012
My Asus UX32A has been crashing sometimes during shutdown/restart/hibernate since I updated to Windows 8.
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Mar 24, 2014
I have a Windows 8 machine with Windows 8.1 upgrade.
On my operations such as restarting and shutting down it hangs and does nothing (I understand this a common problem but I have tried 3 solutions I found on the internet and none of them worked.) I still have to turn off my computor by holding the power button......
It isn't just shutting down however. Often when I try to open a program I have downloaded from the internet (the latest example being a driver scanner) nothing happens.
To try and fix these issues, I attempted to refresh Windows 8. Again it did nothing. After clicking the Get Started button it just hung on Preparing. I only left it for about 20 minutes, I thought something would have happened by then. The same is true for reinstalling Windows.
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Apr 30, 2013
Sometimes Windows 8 just hangs after I look around and change some of the DVD related settings in VirtualBox. My host system is ubuntu and the guest is Windows 8.
When it hangs it is usually showing the Windows 7 desktop because I am always in that mode. I cursor to the lower left to try to the the mini-tiles but no matter what I do with the cursor, the mini-tiles do not appear. In fact, nothing works. I cannot launch any desktop applications.
In the past I solved this by simply having VirtualBox send the shutdown power-off signal. Windows is ignoring the shutdown signal. Is there a Windows-centric way to fix this problem so that I can do a Windows-centric shutdown in the normal fashion or otherwise resolve or prevent this problem?
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May 25, 2014
My Current Windows is Windows 8.
I want to install Windows 8.1 .
my laptop comes up when installing Windows 8.1
I have chosen the language
in the page after when i want to install Windows the whole system in Hang
I can not select any option on the page.
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Feb 19, 2013
Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out.
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Mar 26, 2014
My issue is that I have a HP Pavilion G6 2399-sa and it is currently running the HP OEM version of windows 8, I have previously updated to windows 8.1...twice in fact and every time that I have updated to windows 8.1 I get random freezing issues. These freezing issues occur at random times there doesn't really seem to be some pattern to it.
I know that I have to update to windows 8.1 as there are apps which refuse to be installed unless I update ... So what to do because I need to update again so I can use my apps...I do recall reading something about Dynamic ticking I think? It was some command in cmd prompt like bcdedit /set disabledynamicticking yes I believe.
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Jan 3, 2014
About couple hours ago I decided to install updates on my Windows 8 desktop. I had about 12 or so. Can't remember which ones now. My update settings are to notify me of the updates but not to install them. So I manually clicked, yes, install. Then after a little while the updates window showed up in red telling me that some updates did not install. So I decided to reboot the desktop to clear it up...
The desktop now hangs up on this very screen: (New windows logo and a spinning thing)
That spinning thing keeps spinning, no matter how long I let it run like this. The HDD light first blinks but then about half a minute in, it stops doing so. I believe that the fan inside spins audibly louder too.
OK, so if I reboot by holding down the power button for a few seconds, it begins rebooting again. For the second time it showed something like "Automatic repair" or something. (I need to say that my solid state drives have Bit locker set up on them.) So after entering the bit locker keys I was presented with an option to do repairs. Since I didn't feel like I needed to do system restore I declined and chose to keep booting into Windows.... again nothing.
So I repeated the process above, but this time it did not offer me to do system restore and instead, it showed something in the tune of "Repair windows". So I chose it, and it then showed this window:
Now I tried it two times already, and no matter what I choose, it hangs up just like I showed on the screenshot above -- with that white border around whatever I choose... How do I get my desktop back?
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Nov 16, 2013
upgrading my old PC to Windows 8, because I absolutely cannot afford to buy new, and I don't want to get caught out when Microsoft pull the plug on XP.
I have a copy of Windows 8 64 bit, which I want to try to get installed. My system has an Intel Core2 Quad Q6600 which (according to the Intel website) supports Windows 8. However when I try to install Windows 8, I can boot from the CD but it doesn't go any further than the splash screen with the blue Windows 8 logo. I don't get any other information as to what the problem is.
What I have tried:
1. I checked that "Execute Disable" was turned on in my BIOS.
2. I unplugged all USB devices except Keyboard and Mouse
3. I tried booting from a USB DVD drive.
None of the above worked. I can't do an upgrade install from within Windows XP because it is 32 bit.
By the way I have included the log from the SysInfo utility in case it is useful:
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, x86 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 3326 Mb
Graphics Card: AMD Radeon HD 6670, 1024 Mb
Hard Drives: C: Total - 305234 MB, Free - 266087 MB; D: Total - 476937 MB, Free - 340152 MB;
Motherboard: Dell Inc., 0FM586
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
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Jul 23, 2014
My windows 8 computer is extremely slow and hangs often. It is nearly impossible to run simple programs such as file explorer or task manager. I almost always have to hard power off.
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Mar 23, 2014
Since a few weeks for some reason I cannot access some programs (like MS Word), it just says that "the operating system is not presently configured to run this application". It doesn't show up as a registry item either same as some other programs.
Now my problem is that I cannot install a new version, nor openoffice, or anything else for that matter that uses windows installer.
I've checked if the service and subservice was running and they were, I've tried SFC /scannow and Dism /Online /Cleanup-Image /RestoreHealth but they both didn't fix the problem ( did fix some corruptions though).
What happens with the installer is basically it doesn't do anything. It just sits at initializing forever and doesn't install anything at all. Currently cannot install any programs but don't want to reinstall windows since I have a lot of programs and settings I don't want to lose.
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Oct 27, 2012
Since I want to update my windows 7 notebook (asus n55sf) to windows 8, I installed the windows 8 upgrade advisor. First, the compatibility of my programs was checked. Here no problems occured. However, when I moved on to the screen where I wanted to order windows 8, the programs hangs at the screen which is attached below. The language is dutch and it says something like "we are preparing some thinks, a moment please"
I waited for 3 hours and the program is still at this screen. I already redownloaded the utility and tried it again, but every time it hangs at this screen.
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Mar 31, 2013
This is a problem i have been having (win8pro, amd 4850, whql drivers)...
When/if a full screen game or 3d stuff hangs up, on windows 7 you can open the task manager (by any means, ctrlshift esc, or ctrl alt sup, or alt tab and right click task bar)and end the process, but on windows 8 the games keeps some kind of lock on the desktop and i can't kill the process because i can't get focus on the task manager...
I can see the task bar, i can alt tab, and with alt tab i can see what's going on the rest of the windows, but i can't input anything on them, except on metro apps and start screen, so i can't access the task manager and kill the app.
When something like that happened on win 7, you could still open the task manager above the game and end it
I have to log off and log on in order to kill the application...
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Jul 13, 2014
While I am not new to Windows 8, I am new to Windows 8.1 Pro. First I installed 8.1 Pro from a dvd, restarted it, no problems... then installed the updates, then when I restart, it hangs on restart screen.... So I have to reboot.
I got fed up doing that so I formatted the hard drive, installed windows 8 Pro, tested restarting....no problems... then updated, no restart hangup... then upgraded to 8.1 pro...still no restart hanging...
Installed all updates, still no hangup...installed Soundblaster drivers...still no restart issues...then installed Creative Console launcher....now it is back to hanging on restart screen....
If I uninstall Creative console software, it still sticks on restart screen....it's like windows got messed up by installing software but even tho I uninstalled, still have the restart screen hangup...
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Nov 7, 2012
Installed Windows 8 Pro clean install just kept my files. Now, every time I resume from sleep it hangs at a black screen for what seems like ever. Only way to start is to hold power button to turn off then restart it.
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Sep 17, 2013
Running Windows 8 all was fing and I notce the color had change on the toolbar. I go to control page and made a change to the resolutions and color an and click "ok". That's when it all hit the fan, The screen started flashing and won't let me get to the sign it page. the desktop screen will pop up quick, I can see the sign in box box it won't let me sign it. It will flash so fast that I can't type the password it and if I use the scanner it just flash longer.
ENVY M6 - 1105DX
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Nov 23, 2012
I have Windows 8 pro + WMC 64-Bit installed on a laptop .. I have noticed sometimes when I right-click a file it just hangs with the circle spinning forever - I have to terminate explorer.exe and restart it - when i do all icons are blank - after a couple of attempts all shortcuts and favourites normally in left panel are gone
rebooting fixes it for a while - I dunno why but ive a sneaky feeling SLEEP plays a part, (due to past experiences too in other windows os's) ive noticed it really seems too happen if the laptop has been too sleep, ive noticed in past that problems seem to occur when one uses sleep or hibernate, its like the system becomes unstable? - i could be wrong, just I use sleep cos the power button is gone.
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