Windows 8 Hangs After Dell Logo And Will Not Boot
Feb 19, 2013
Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out.
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Jul 22, 2013
I upgraded my Dell XPS10 from Windows RT 8 to Windows RT 8.1 Preview.
It has 2 serious issues:
1) Windows RT is not activated.
2) Device gets stuck at boot logo.
Now I'm trying to use a USB recovery drive to roll my XPS10 back to Windows RT 8. Unfortunately I failed to use the recovery files from Microsoft Surface RT, XPS10 could not boot with those files.
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Aug 29, 2014
I have a brand new inspiron 5447, which was working fine till yesterday. If I try to boot now, it is just stuck at Dell logo and I am unable to go into BIOS settings. I tried pressing F2 and F12, but the screen is still stuck at same Dell logo screen.
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Dec 25, 2012
Just received this for Christmas and turned it on. It will show the Alienware logo and F8/F12 prompts. After that the screen goes blank. Start it up again, goes thru logo screen and then a blue screen pops up saying that your pc couldn't start. It comes up with different options like safe modes and disabling options. Choosing any of these options just shuts down the pc. Its an X51 running or attempting to run windows 8.
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Sep 15, 2014
I bought this notebook with Windows 8 preinstalled. Recently there's something bad happen to my notebook and I had to wipe all the partition and hard disk. So I downloaded Windows 8.1 ISO and make it bootable with Yumi Installer. But I cannot get default manufacturer logo on boot anymore. It's default to Windows logo. How to install it to get manufacturer logo back.
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Mar 28, 2014
When booting, my windows 8.1 is slow to do load. After windows logo, it goes to a black screen for around 10 secs, then it finally logs into the Start menu. I know this is not normal because I have seen the system boot faster in the past, but I don't know why its doing it now.
I have done a fresh install of windows 8 and update to 8.1. I made to to have Fast Boot enabled.
I have haswell, so I made to update to the latest graphics drivers by Intel.
On a second note: I am triple booting: osx/linux/win with Chamelon boot loader. However, I doubt its an issue with triple boot because the black screen occurs AFTER windows logo, meaning windows has successfully loaded.
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Jan 8, 2013
Can I change boot logo with my costumized logo in Windows 8 without UEFI system?
If you opens bootres.dll with 7-zip you find 6 files with this names: winlogo1.bmp,winlogo2.bmp,winlogo3.bmp,winlogo3n.b mp,winlogo4.bmp,winlogo5.bmp.
But i made a logo with the same dimensions but i cant save the image in dll. How can I do it?
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Sep 14, 2012
How can I change dreaded boot logo? This blue windows logo looks horrible I am ready to switch it already I want know where its located in the system?
In winodws7 its simple as C:WindowsSystem32oobeBackground.bmp
There is no bmp file in there but i think its in an mui or dll file just not sure witch one I already opened some of the files with resource editor but i still cant find it?
I have windows resources and oobe but no luck. Where the file is located?
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Mar 8, 2014
There's this bugcheck that forces me to refresh install my Windows 8 installation. Everything was normal until I restarted my system and it takes longer time to boot. The screen stays black after boot logo disappearing, until I saw a BSOD.
Attached below is last and the only dump file generated while BSOD occured. I need to know what's the real cause so I can prevent it in the futures (this is like my third time to refresh install in less than a year...)
Note that I generated this diagnostic after refresh install so it might be irrelevant to crash dump attached...
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Mar 17, 2013
I upgraded from Windows 7 (64-Bit) to 8 (64-Bit). When I had 7 it took about 10 seconds to boot, but now it can take anywhere from 2-5 mins, also it doesn't shutdown (I have to hold down the power button) and it never sleeps (the screen goes off but the laptop remains running).
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Jan 3, 2014
About couple hours ago I decided to install updates on my Windows 8 desktop. I had about 12 or so. Can't remember which ones now. My update settings are to notify me of the updates but not to install them. So I manually clicked, yes, install. Then after a little while the updates window showed up in red telling me that some updates did not install. So I decided to reboot the desktop to clear it up...
The desktop now hangs up on this very screen: (New windows logo and a spinning thing)
That spinning thing keeps spinning, no matter how long I let it run like this. The HDD light first blinks but then about half a minute in, it stops doing so. I believe that the fan inside spins audibly louder too.
OK, so if I reboot by holding down the power button for a few seconds, it begins rebooting again. For the second time it showed something like "Automatic repair" or something. (I need to say that my solid state drives have Bit locker set up on them.) So after entering the bit locker keys I was presented with an option to do repairs. Since I didn't feel like I needed to do system restore I declined and chose to keep booting into Windows.... again nothing.
So I repeated the process above, but this time it did not offer me to do system restore and instead, it showed something in the tune of "Repair windows". So I chose it, and it then showed this window:
Now I tried it two times already, and no matter what I choose, it hangs up just like I showed on the screenshot above -- with that white border around whatever I choose... How do I get my desktop back?
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Nov 16, 2013
upgrading my old PC to Windows 8, because I absolutely cannot afford to buy new, and I don't want to get caught out when Microsoft pull the plug on XP.
I have a copy of Windows 8 64 bit, which I want to try to get installed. My system has an Intel Core2 Quad Q6600 which (according to the Intel website) supports Windows 8. However when I try to install Windows 8, I can boot from the CD but it doesn't go any further than the splash screen with the blue Windows 8 logo. I don't get any other information as to what the problem is.
What I have tried:
1. I checked that "Execute Disable" was turned on in my BIOS.
2. I unplugged all USB devices except Keyboard and Mouse
3. I tried booting from a USB DVD drive.
None of the above worked. I can't do an upgrade install from within Windows XP because it is 32 bit.
By the way I have included the log from the SysInfo utility in case it is useful:
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, x86 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 3326 Mb
Graphics Card: AMD Radeon HD 6670, 1024 Mb
Hard Drives: C: Total - 305234 MB, Free - 266087 MB; D: Total - 476937 MB, Free - 340152 MB;
Motherboard: Dell Inc., 0FM586
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled
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Dec 20, 2013
When I turn the power on, my desktop PC (a Hewlett-Packard) goes into a BIOS startup routine that says "Preparing Automatic Repair" and then "Diagnosing Your PC" which has to finish before it will load Windows or any OS. I've seen it before, and usually it just takes a few seconds. But now it's stopping at the "Diagnosing" message and won't go any further. I turn it off and on, and it does the same thing again. I can get into the BIOS menus and choose other options like booting from another drive, recovery options, etc. but no matter what I choose it starts the BIOS over again and gets hung up on the "Diagnosing" step, so I can't boot ANYTHING.
Any way to bypass or break out of this BIOS startup loop so I can get to Windows?
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Aug 2, 2013
Recently my pc has taken forever to boot up. A black screen hangs there for about 5-9 minutes before opening up in Windows 8.
I thought a virus was there so did a full scan using Kaspersky Internet Security 2013, nothing found.
I haven't d/l'd any new software recently.
I have tried to upload music to my micro SD card from my iphone, but the icon in My Computer is not showing, not in Device manager either.
Don't know if they are related but the problem started just after the above incident.
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Oct 9, 2012
I have a PC that I have been running Win 8 Consumer Preview since it was available. I have two HD's partitioned to dual boot Windows XP SP3 and Win 8, with Win 8 set as default. I have been running Win 8 over 95% of the time. Everything has been working fine until this morning.
When I came out of screensaver in Win 8 and attempted to get to my login page nothing happened. So i shut down using the power button, after that Win 8 would not start, nor could I get to the dual boot screen. After a number of tries i finally got the dual boot screen and attempted to start in XP. XP nearly completely started (I had desktop, task bar, desktop icons, etc), but then it shut down as well and displayed a blue screen and error message "A problem has been detected and windows has been shut down to prevent damage to your computer.".
I have tried starting from my XP install disk with the same error message ("A problem has been detected and windows has been shut down to prevent damage to your computer." ). I have tried starting from USB flash drive that has my Win 8 Install. It is the same USB flash drive that i originally used to install Win 8. It hangs at the 'fish' screen. I have tried just starting the machine several times, but it hangs at 'Preparing Automatic Repair'.
I have everything disconnected (printers. ethernet, USB Wifi adaptor). The only things connected are my keyboard/mouse, speakers, and (1) 17" monitor. I normally run a 23" widescreen and the 17" monitor.
I have disconnected the slave HD and tried booting with XP install disk and USB Win 8 with no success.
Currently, both HD's are connected. I tried a normal start up and the machine is stuck at 'Preparing Automatic Repair'
This has never happened before such that I could not boot into either XP or the XP Install CD or the Win 8 USB Install flash drive, in order to attempt repairs to MBR or Win 8 troubleshooting diagnostics.
Complete error message on Blue screen:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSk /F to check for hard drive corruption, and then restart your computer.
Technical Information:
*** STOP: 0x00000007B (0xF78D2524, 0xC0000034, 0x00000000, 0x00000000)"
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Aug 5, 2014
I just got back from vacation andwent to turn on my pc which worked before on my Gigabyte GA78LMTS2 and now cant boot into Windows, instalation media, anything. it just hangs on the BIOS load screen. I am using AHCI for my sata.
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Mar 30, 2014
I have used two XP PCs to separate US and Canadian versions of Intuit Quicken and Turbotax (I am a dual citizen). I did this because I learned the hard way that funny things could happen, as it seems there can be some conflicts when each are on the same system. Now that Microsoft has encouraged me to buy a hot new XPS 8700, I am considering how I might accomplish this on one system.
Establishing a separate partition with another instance of 8.1 seems logical, unless someone has another idea.
If this is best/only way to achieve this separation, does my MS license allow this, and how do I access it^
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Mar 31, 2013
I own dell inspiron 14z and i tried to install windows 8 on the 32SSD drive, i turned SATA controller to AHCI and installed the OS. Windows was booted ones and it was all fine but when i restarted the computer it consistently led to the screen "your pc ran into problem and needs to restart...." I tried turning back to ISRT and same, I reinstalled windows and turn the acceleration of but after installing the driver an error was occurred says "your computer does t meat the minimum requirements....".
I turned back to ISRT and tried to install the windows again but it could not find the hard drive even after browsing through usb (it was loading and loading but didn't find anything) and now i really don't know what to do...
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Sep 19, 2013
I just got a new XPS 8700 with Windows 8. I have an SSD drive from the Windows 7 system that it is replacing that I want to use as the boot and C drive of the system. The XPS 8700 is new, so I don't need to preserve any data on it.
I made a set of recovery DVDs. I disconnected the hard disk and installed the SSD. I followed the instructions on the youtube video "Windows 8 Restoring From Dell Recovery Media ." I choose the factory refresh option (only restores system partition) when it appeared. It went through the entire restore process and appeared to work. It took a long time, no errors were reported and it said recovery completed. When I rebooted, the system was running Windows 7 from the old system the SSD came from.
There are only two partitions on the SSD, a 100 MB boot partition and a 80 something GB system partition. If it didn't put Windows 8 on the SSD, what was it doing all the time it said it was "preparing your hard drive", restoring your system" and "finalizing"?
I then booted from a Partition Wizard bootable DVD and deleted all the partitions on the SSD and wiped it (overwrite the disk with 0's). I tried the recovery process and this time it did not give me the choice of factory refresh or factory recovery. It just says "your drive size is not supported for this process. Please use a hard drive of at least 931 GB in size." Why on earth does it need such a large disk size to recover?
How do I get my SSD set up?
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Feb 18, 2014
After installing a clean install of Windows 8 on my Dell Inspirion N5050, startup does get past the Dell logo and onto the Windows loading logo. However, it won't go further than this. The logo goes away, leaving the screen blank (NOT black) and it won't continue to the logon page or start menu. All lights are burning (meaning it's working somewhere underneath that weird blank screen). And the funny thing that when I press the power button (or close the lid) to put it to sleep and then wake it up by pressing again, the logon/start menu is there and Windows is working perfectly.
In short: everything works perfectly, except that I have to put the computer to sleep and wake it back up in order for me to see/get into windows.
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Sep 17, 2014
I have a new Dell 5537 comes with Windows 8.1. Day before, I tries to create a new partition in C: where is the the OS sits. After created an unallocated partition, I did not format it, jjust restart my laptop. Then it won't start. Even I use its Recovery disks, it cannot recover my system. NOW, I can see the Partition detail: 1: ESP Total 500MB Free 494MB SYSTEM2. DIAGS Total 40MB Free 35MB PRIMARY3. Total 128MB Free 128MB MSR(RESERVE)4. Total 2GB Free 1.7GB RECOVERY5. Total 920.6GB Free 920.4GB PRIMARY6.PBR IMAGE Total 8.2GB Free 4.3GB RECOVERY#5. Partition is where I have created a new partition but not format yet. Now I have a new Widnows 8.1 image file and tried to install in this partition, but it gave me an message: "WINDOWS CANNOT INSTALL, IT IS OF GPT PARTITION STYLE". so that I can install my new Windows 8.1 in this partition.
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Jul 25, 2013
Ihave Inspiron 15R 5520.
Iam installed fedora linux and. Lost the boot. For windows. Now i have recovery in partition and my system But. Not work !!
Now what I can do. How can i Dowland Image recovery?
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May 22, 2013
On my other pc's vista and win 7 while the computer is booting I can tap f12 to get into a temp boot page (for running live cd's and such). I cannot find this option on my dell 660 running win 8, how I can get to the temp boot screen?
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Sep 15, 2014
Is there any way to set up a hotkey using the windows logo button in sequence with another? for example "Win + Z" or "FN + Win". I have classic shell downloaded on my windows 8.1 laptop, and I want to set up a hotkey for the metro start screen. I'm aware of how to make a hotkey through a shortcut's properties, but there's no way to use the windows button as one of the keys.
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Nov 28, 2013
How to change Windows 8 Logo in the System Properties?
Windows.8.1.System.Properties.png
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Jan 14, 2014
I've been googling and can only find info on how to get your product key if the system is running. What if the hard drive dies? and i replace the drive? Do I have to get recovery disks from the manufacturer like samsung etc?
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Aug 8, 2014
My computer randomly crashed while I was playing watch a stream and talking to a friend on mumble. The first blue screen gave me an error and had a text saying critical damage or something like that. After the computer restarted, it gave just a blank blue screen after the windows logo and would stay like so for several minutes before restarting again. I tried the shift + F8 method to try and get into safe mode, but it did not work. I also thought it may or may not have been my ram so I individually took out my ram and tested each single one. It still came to the same result. I also tried using my backup RAM, but had the same result. I am able to get into bios however, but after that I cannot even pass the logo screen.
Specs:
OS: Win 8 Pro x64
GFX: MSI GTX 680
MOBO: Asus M4A87TD EVO
Processor: AMD PHENOM II X6 1100T
Ram: 16 GB Patriot Memory
HDD: Hitachi 2TB (As boot and storage)
PSU: 1000W BFG
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Aug 13, 2014
I'm using Acer Aspire V5-573PG.
Yesterday my laptop was until at night when I was editing some text file, it suddenly hang, (Not exactly because edit text file cause this error, just to clarify what I was doing) fine, then I was frustrated, so I shutdown my laptop and went to sleep. But today when I startup my laptop, after the logo, I encounter blackscreen, which stays on like that. So I force shutdown my laptop and then go into advance mode. I boot to safe mode and it seems to be fine, no freezing or hang or whatever it is. But if I want to boot normally the blackscreen would appear. And under Device Manager the Generic PnP Monitor have yellow !.
I have try to run sfc/ scannow and so on, which doesn't solve my problem. if I were to refresh the Windows, if there any way of not losing files?
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May 9, 2014
I am trying to boot from the windows installation disc but after the window logo, for a split-second it says your pc ran into a problem, I didn't even notice the first time because it was so fast, then it just restarts. I already have indows 7 installed and i want to install windows 8 on my other hard drive.
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Feb 6, 2013
Every morning, when I turn on my Windows 8 computer, it freezes as soon as the Windows 8 logo starts loading. Instead of panicking, I always push the "reset" button (not the power button) on ZT, and my computer re-starts without any problems.It happens EVERY MORNING. I don't want to refresh, reset, etc...
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May 2, 2013
I bought dell inspiron 7520 and tried creating the additional partition on the hard drive. After rebooting the laptop started showing blue screen and saying that the file Windowssystem32winload.efi doesn't exist or is corrupt. Error code: 0xc0000225
Since the laptop was sold just with the installed windows but without the CD with windows8, I'm not able to reinstall it.
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