Dell :: XPS10 - Windows RT Is Not Activated / Device Gets Stuck At Boot Logo
Jul 22, 2013
I upgraded my Dell XPS10 from Windows RT 8 to Windows RT 8.1 Preview.
It has 2 serious issues:
1) Windows RT is not activated.
2) Device gets stuck at boot logo.
Now I'm trying to use a USB recovery drive to roll my XPS10 back to Windows RT 8. Unfortunately I failed to use the recovery files from Microsoft Surface RT, XPS10 could not boot with those files.
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Aug 29, 2014
I have a brand new inspiron 5447, which was working fine till yesterday. If I try to boot now, it is just stuck at Dell logo and I am unable to go into BIOS settings. I tried pressing F2 and F12, but the screen is still stuck at same Dell logo screen.
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Feb 19, 2013
Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out.
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Apr 3, 2014
My (12-year-old) son's computer won't boot. It's a Dell Inspiron 17" running Windows 8, bought from Costco in July 2013. When I turn it on, Dell logo comes on and then in upper left it says "Checking Media [fail]", then "checking media" again, then "No Boot Device Found. Press any key to reboot the machine". I insert a USB recovery drive (it was made for my Toshiba that runs Windows 8.1, but it should work anyway, right?).
I choose US keyboard layout and it then opens into Recovery Environment. I choose Troubleshoot → Refresh Your PC. Message appears "The drive where Windows is installed is locked. Unlock the drive and try again." I go to Troubleshoot → Startup Repair, which runs and then says "Startup Repair couldn't repair your PC." I then go back to Troubleshoot → Command Prompt and run chkdsk on Windows drive (c). It says "Windows has checked the file system and found no problems." Dell would probably tell me it's a hard drive failure and tell me to buy another one.
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Nov 7, 2014
My Dell Inspiron All-In-One came with Win8 preinstalled. Purchased from Staples I have the pc for about a year and was forced to do the 8.1 upgrade. The upgrade went ok but now I'm seeing a message that Windows is not activated. I call Microsoft and they said it is a volume license key and I need the retail key. I called Staples - no luck.
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Jun 19, 2013
I can not found Imaging Device option , due to which my integrated webcam is not working ... I am Using Dell inspiron 5520 , I have tried millions of things ...
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Jun 18, 2014
I bought yesterday an OptiPlex 7010 with windows 8. Product key is in the bios as I have read on the internet. Due to a crash of the os I had to reinstall windows 8 using the operating system cd included in the package. I have booted from dvd. After a clean reinstallation the os is not activated and I can not do anything about it because no product key is available. What should I do?
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Dec 25, 2012
Just received this for Christmas and turned it on. It will show the Alienware logo and F8/F12 prompts. After that the screen goes blank. Start it up again, goes thru logo screen and then a blue screen pops up saying that your pc couldn't start. It comes up with different options like safe modes and disabling options. Choosing any of these options just shuts down the pc. Its an X51 running or attempting to run windows 8.
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Sep 15, 2014
I bought this notebook with Windows 8 preinstalled. Recently there's something bad happen to my notebook and I had to wipe all the partition and hard disk. So I downloaded Windows 8.1 ISO and make it bootable with Yumi Installer. But I cannot get default manufacturer logo on boot anymore. It's default to Windows logo. How to install it to get manufacturer logo back.
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Mar 28, 2014
When booting, my windows 8.1 is slow to do load. After windows logo, it goes to a black screen for around 10 secs, then it finally logs into the Start menu. I know this is not normal because I have seen the system boot faster in the past, but I don't know why its doing it now.
I have done a fresh install of windows 8 and update to 8.1. I made to to have Fast Boot enabled.
I have haswell, so I made to update to the latest graphics drivers by Intel.
On a second note: I am triple booting: osx/linux/win with Chamelon boot loader. However, I doubt its an issue with triple boot because the black screen occurs AFTER windows logo, meaning windows has successfully loaded.
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Jan 8, 2013
Can I change boot logo with my costumized logo in Windows 8 without UEFI system?
If you opens bootres.dll with 7-zip you find 6 files with this names: winlogo1.bmp,winlogo2.bmp,winlogo3.bmp,winlogo3n.b mp,winlogo4.bmp,winlogo5.bmp.
But i made a logo with the same dimensions but i cant save the image in dll. How can I do it?
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Sep 13, 2013
I bought a new xps12 with Win8 last week and absolutely love it.
However I was given an upgrade key fro Win 8 prowmc. After putting code in it said that this key works, I restarted and it does say windows 8 pro with media centre but it also says that windows is not activated.
I just want to revert back to how it was when I received the laptop last week. I have tried restore both windows and dells and I have made a recovery image with USB but when I try and boot from this it says that there are files missing.
I Just want everything wiping and laptop back to how it was when I unwrapped it.
Is this possible? I know I shouldn't have used the key.
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Feb 14, 2014
I've just activated my teacher's laptop (ASUS K34AS) with Windows 8.1 ProWMC via Skype, but after i shutdown it and restarted, it won't boot. Keep showing error "Your PC ......... We must restart ........." (BSOD) .........
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Sep 14, 2012
How can I change dreaded boot logo? This blue windows logo looks horrible I am ready to switch it already I want know where its located in the system?
In winodws7 its simple as C:WindowsSystem32oobeBackground.bmp
There is no bmp file in there but i think its in an mui or dll file just not sure witch one I already opened some of the files with resource editor but i still cant find it?
I have windows resources and oobe but no luck. Where the file is located?
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Mar 8, 2014
There's this bugcheck that forces me to refresh install my Windows 8 installation. Everything was normal until I restarted my system and it takes longer time to boot. The screen stays black after boot logo disappearing, until I saw a BSOD.
Attached below is last and the only dump file generated while BSOD occured. I need to know what's the real cause so I can prevent it in the futures (this is like my third time to refresh install in less than a year...)
Note that I generated this diagnostic after refresh install so it might be irrelevant to crash dump attached...
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Oct 17, 2013
XPS One 2710. I updated to Windows 8.1 via Windows store today. The installation went fine but it couldn't reboot because of "no bootable device". The setup/bios is set up on uefi mode/safetymode on. I've tried to disable safetymode or run in legacy but no luck. I have no bootable device and expected the installation to go just fine. Now what?
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Jul 23, 2013
I just bought a lenovo laptop, which came with preinstalled Windows 8.
When I turn it on the first thing I see is:
EFI network 0 for IPv4 (20-89-84-23-c3-45) boot failed
Checking media (Fail)
EFI network 0 for IPv6 (20-89-84-23-c3-45) boot failed
And then a blue screen:
Default Boot Device Missing or boot failed
Insert recovery media and hit any key
Then select boot manager to choose a new boot device or to boot recovery media
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Jan 31, 2013
After several replacements and repairs in my machine, I am wondering if my settings are still correct...
I would like to use my 32GB SSD as a RAID0 (I believe) caching device, to speed up the boot process and frequently used apps.
In the Intel(R) Rapid Storage Technology Option ROM, I created a RAID0-volume of 29,8GB, then went to install OS.
In the BIOS, I had to boot in AHCI-mode, or else I couldn't see the 2TB HDD to install Windows 7 to... (in RAID-mode, it could only detect 29,8GB of Unallocated Space)
However, now I have Windows 8 installed (clean install from 7), and in Disk Management, I see my SSD as a Standard Drive, with MBR and 29,82GB of Unallocated Space.
How do I setup this SSD device to act as it is supposed to act? Do I format it, partition it, make it Active, make it a Dynamic Disk? Or is it not possible since I've installed Windows in BIOS AHCI-mode?
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Nov 7, 2013
I have a Dell XPS 15Z, which I bought off a friend. They recently updated to Windows 8 and so now thats what I have. But when i go into my drivers its telling me that i have an unknown driver. no solutions online have answered my questions though some came close. So, this is what i know:
Unknown Device
Device Type: Other devices
Manufacturer: Unknown
Location: on PCI Express Root Complex
Hardware Ids:
ACPIVEN_SMO&DEV_8800
ACPISMO8800
*SMO8800
i don't know if this is related but my laptop also wont charge. I just bought a new AC Adapter to replace the one i had, and it still isn't charging. The light blinks red 4-5 times and blue/green once. ive searched online to see what the problem is but i cannot do some of the fixes as the computer is at 0% battery.
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Jun 23, 2013
I have a pretty new computer. Just a few months old. It is supposed to be a good one.
Dell XPS 8500
Quad core i7 processor
lots of memory and extras
This computer also has the 64 bit edition of Windows 8 installed on it. Windows 8 is driving me up the wall!!! I have had numerous problems with it since day 1.
As recently as a few days ago, my system was running reasonably okay. Then I downloaded a driver for my network card from the dell.com website. From that point on, I cannot get my computer to boot up properly. I have turned my computer off and on multiple times in hopes that it would correct whatever is wrong.
When I first turn my PC on, it will stay stuck at the Dell logo window for a while.
Sometimes it will make it past that and it will give me an error message that says:
"error sending end of post message to ME, system HALT!"
Also, I sometimes get a message which says:
"the last USB device you connected to the computer malfunctioned, and Windows did not recognize it.
Try reconnecting the device. If windows still does not recognize it, your device may not be working properly."
This is insanity. I have NOT connected any new USB devices to my computer.
I do not know what to do. I figured that the easiest thing might be to try simply reinstalling Windows 8 from scratch. So I inserted my Windows 8 reinstall disk that Dell sent me when I bought this thing. However, my computer will not boot from this disk. So I guess I am stuck.
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Jun 6, 2014
My Toshiba Windows 8 is stuck on the Boot Menu and I don't know how to get pass it.
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Dec 31, 2013
I have just bought a diskless XPS1645 and have clean-installed Win8.1. All is well, apart from...
1. Device Manager shows two Base System Devices that remain 'undriven' - what the items may be and what drivers are required?
2. The volume and DVD eject buttons don't. (The Wireless button definitely does.)
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Jun 8, 2014
I have a Dell laptop Inspiron 15R 7537 that came with Windows 8. Yesterday I upgraded to Windows 8.1. Everything seemed to work fine after the upgrade. I shut down and re-booted several times with no issues. When I turned the computer on as usual today, I got the log in screen, then it briefly went to the desktop, then came a gray screen that blocks 99% of the desk top. This gray screen says "please wait" and has a cancel button at the bottom. It hangs forever and the cancel button doesn't work. It gives no other information.
I read several threads on the Microsoft Windows forum and this seems to be a common problem. How to boot using the Windows 8 recovery media disk that came with the Dell computer. I selected Troubleshoot, then Advanced Options, then Automatic Repair. I got a message that it couldn't do an automatic repair, so that didn't work. Next I tried System Restore, but I got a message that there were no restore points available from which to restore. Just to clarify - the Recovery Media Disk I have from Dell is for Windows 8 - not 8.1 - so maybe that's the problem.
The computer is totally worthless the way it is now, so unless there is some fix for the hanging gray screen in Windows 8.1, I would be happy just to reload the original Windows 8 Operating System. At least that worked.
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Sep 3, 2014
I was using my laptop at home and was trying to connect a USB external hard drive. About one second after I connected the device, I get a pop-up saying the device was not recognized or the device malfunctioned (which isn't the case as the device works on other computers). I tried using a thumb drive, a USB mouse and a headset, only to get the same pop-up. The computer has the Intel 4th Gen i7 4500, and is currently running Windows 8.1 (x64).
When I checked the Universal Serial Bus Controllers using the Device Manager, I see four items:
1. Generic USB Hub
2. Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
3. USB Root Hub
4. USB xHCI Compliant Host Controller
The fourth controller has a warning sign beside it, and when I click on the controller, it says "the device cannot find enough free resources that it can use. (Code 12)" When I try to update the driver, or delete then re-install, nothing changes. I've tried downloading the USB 3.0 eXtensible (...) driver which I've read could be the fix, and it says that the machine doesn't meet the system requirements. I feel like I'm missing an "Intel(R) 8 Series" controller seeing as the one I have says "#1", but whenever I scan for new drivers or driver updates, nothing comes up.
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Jul 4, 2013
Bought a new laptop with preinstalled Windows 8, didn't like it, went into laptop bios, think i deleted some drivers or commands to get me into windows 8 again. dont see any driver options, boot options priorities and cant add new ones
Think i deleted the default one, have nothing under boot options. Once I started the machine it goes right to the bios
the boot devise driver into windows i think is missing.
Unrelated images not mine, but kinda looked like this: [URL] .....
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Aug 16, 2012
I am using Inspiron 1545 which has Dell Wireless 365 Bluetooth Module which is of broadcom. When I try to install driver compatibility issue comes up. It doesnt proceed even though i have marked compatibility as windows 7 or vista too.
I have tried using the broadcom tool to detect the device and install the driver but that also fails to detect the module.
And when i use my second OS windows 7 bluetooth works flawlessly. So its only windows 8 not able to detect my hardware. I have also checked in device manager and there also it is not present.
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Apr 13, 2013
Laptop Information- HP 2000 Notebook PC
Well, yesterday night, everything was going good until I tried to download League Of Legends on my laptop. I was multi-tasking on facebook, youtube, and a whole other stuff while my laptop was downloading League Of Legends, and then the whole laptop frooze and then I panicked and pressed the power button a couple times. When the laptop booted back up, it was all black and nothing happened.
I was searching online and pressed the F11 button to try and restore the laptop and it did work and I also got into windows 8. It was lagging and very slow when I booted into windows 8, and so I just decided to shutdown the laptop and try to refresh and reset the laptop from boot.
However the automatic recovery didn't work and couldn't repair the laptop. When I was refreshing and reseting the laptop, it wouldn't finish all the way, because it would stop at like 60% and then just stop and freeze. Now, I think I messed up a bit and now I can't boot into Windows 8 or even RESET,RESTORE,or REFRESH. Also I just dod a diagnostic check on UEFI, and my Hard Disk Short DST has failed, so I think that I need to replace my hard disk.
RIGHT NOW, MY LAPTOP BOOTS THIS SCREEN DOWN HERE
RECOVERY
Your PC needs to be repaired
The operating system couldn't be loaded because the system registry file is missing or contains errors.
File: Windowssystem32configsystem
Error code: 0xc000000f
You'll need to use the recovery tools on your installation media. If you don't have any installation media(like a disc or USB device), contact your system administrator or PC manufacturer
Press Enter to try again
Press F8 for Startup Settings
Press ESC for UEFI Firmware Settings
Press F9 to use a different operating system
All these options won't work because it will just loop back to this screen that I just showed you.
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Oct 4, 2014
I purchased a new dell vostro 5470 computer. During the initial setup is Stuck on the screen of define new wireless network connection and did not respond to anything including attempts to shutdown (from button), I waited until the battery is empty and turned on again, the moment he came directly to Dell's Auto Repair.
It does not allow any system recovery.
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Jul 17, 2014
I wanted to do a fresh windows 8.1 install (i have a samsung NP500P4C-T03CL notebook with windows 8 OEM preinstalled and when i updated to 8.1 the system went slow and "faily"). So i put the CD on the drive, but for my suprise when i reboted the system to enter the BIOS the F2 key didn't do the job, nor it appeared on the splash screen on samsung. After googling a lot and under trial/error concept i could enter the BIOS via Shift+Restart.
I did some changes to the BIOS booting set-up and noticed i have 2 Windows Boot Manager, the CD, the HDD and one option called "SETUP" that has a "!" ("!3.Setup"). So i tried every combination posible with Secure boot unabled, and UEFI+CSM OS, also with UEFI disabled, and none gave me the option to enter bios with F2, or recovery with F4. I managed to install win7 on another HDD. Main thing, besides the F2, F4, F8, F9, F12 (yes i prove all of them, even ESC), is that whenever i change the boot order it's not saved, and it is restablished to:
1. Windows Boot Manager
2. Windows Boot Manager
3. Setup
4. HDD
5. CD
Also i noticed that on the password options the one for the HDD appears grayed and as "FROZEN". I entered user and supervisor password, neither cleared the HDD one. i want to keep the BIOS update as a last resort. clearly it's not hdd related as the same thing happened when i tried another hdd with win7).
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Oct 20, 2013
I upgraded my Win 8 to Win 8.1. After hiberanation or shutting down a computer I'm stuck on boot screen when I turn it on (there's a win logo and circle stops spinning) and I need than to turn off computer by pressing the turn off button. After the restart there is no problem! And after I forcely shut it down, there is no problem also!
I tried clean install (fresh windows 8.1 with formatted hard disk), refresh your pc, startup repair - nothing works.
While I was on windwos 8, I didn't have any problems!
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Aug 22, 2013
It is a Toshiba satellite L675 and the stickers indicate it is a windows 7 model. However, when I open the machine and turn it on, I am welcomed by the windows eight logo. Past this, I get an endless wait time. It alternates from no message to preparing automatic repairs from boot to boot. I have tried to go into its preperscibed setup mode (f2 at startup) and the boot menu (f12 at startup) neither of these have taken me to a bios or any other interface. I have tried ctrl+f8 and have gotten no success. I have also tried every function key and ctrl plus every function key individually.
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