Dell :: XPS 13 9333 USB Ports Not Recognizing Any Device
Sep 3, 2014
I was using my laptop at home and was trying to connect a USB external hard drive. About one second after I connected the device, I get a pop-up saying the device was not recognized or the device malfunctioned (which isn't the case as the device works on other computers). I tried using a thumb drive, a USB mouse and a headset, only to get the same pop-up. The computer has the Intel 4th Gen i7 4500, and is currently running Windows 8.1 (x64).
When I checked the Universal Serial Bus Controllers using the Device Manager, I see four items:
1. Generic USB Hub
2. Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
3. USB Root Hub
4. USB xHCI Compliant Host Controller
The fourth controller has a warning sign beside it, and when I click on the controller, it says "the device cannot find enough free resources that it can use. (Code 12)" When I try to update the driver, or delete then re-install, nothing changes. I've tried downloading the USB 3.0 eXtensible (...) driver which I've read could be the fix, and it says that the machine doesn't meet the system requirements. I feel like I'm missing an "Intel(R) 8 Series" controller seeing as the one I have says "#1", but whenever I scan for new drivers or driver updates, nothing comes up.
View 2 Replies
ADVERTISEMENT
Jan 24, 2014
I have recently bough a new PC. Now that everything is put together and installed I am facing only ONE problem.
I own an Adata Nobility NH13 External HDD which is USB 3.0. When I plug it into any USB3.0 port using a USB3.0 cable, the drive does not show up in My Computer, nor in Device manager, regardless if I use the Front or Rear USB3.0 ports.
The USB2 ports work just fine with it but what is the point in having a USB3.0 device if you don't use it the way you should ... If I plug in USB2 devices in the USB3.0 ports the work great, and even if I connect the ExtHDD with a USB2 cable it does work.
Now, the first thing you would think is that the USB3.0 drivers are missing but in the Device manager, unser USB controllers, there is a Intel(R) USB 3.0 eXtensible Host Controller-0100(Microsoft).
View 9 Replies
View Related
Aug 15, 2014
Yesterday, I restored my Inspiron 15 to it's factory settings. Post-reset, I installed all drivers for Windows 8 directly from the Dell website except for the AMD driver which I took from the AMD website (just wanting to get the latest directly from the source, I guess). I also used that "Dell Detect" thingy to make sure I have all the latest drivers for everything.
After installing, everything worked great, but I realized that when the display turns off / when I shut down the laptop / when I close the lid, it does not turn off the computer or hibernating it or making go to sleep - it just keep running but there is no display, total darkness. Trying to press the power button / F4-F5 / any other button-pressing related solution did not work, only hard-reset.
Googling this issue, I found that it is very common, and many people with almost brand new Dell laptops, just like me, have encountered the same problem. In most of the solutions offered it was said that doing so would cause the system to mainly use the Intel Graphics HD card and not the AMD, meaning that for games and graphics, the AMD won't matter, which doesn't seem to be fair after paying extra exactly so I can have a dedicated card.
Either way, I started with the first which was using Windows Update. After checking the Windows Update updates list, I saw 2-graphic card related items - something called Graphics Adapter WDDM, one for the AMD card and the other for the Intel Graphics HD. After installing this update, I realized I can successfully turn off the laptop.
Once I turned it back on this morning, I got a pop-message:
I then realized that it just simply doesn't see/use/detect the AMD card. This is how my AMD Catalyst looks right now:
Looking at Everest, you can see it only sees the Intel Graphics HD:
However, device manager is still listing the AMD card as if it's properly working:
And if you look at the event log, you can see that initial driver was installed right after the Windows 8 fresh install I made a day and a half ago, and then there's other events, last night, around the time when I installed the Windows Update thingy:
View 1 Replies
View Related
Jun 19, 2013
I can not found Imaging Device option , due to which my integrated webcam is not working ... I am Using Dell inspiron 5520 , I have tried millions of things ...
View 13 Replies
View Related
Apr 4, 2013
I recently bought a usb 3.0 pendrive expecting it to be faster, but it gives me similar data transfer speeds(5-6mbps) while using it on usb 3.0 (superspeed ports)or usb 2.0 ports..... I have installed renesas electronics usb 3.0 driver....and using win8 as operating system..
Do I expect similar speeds from usb 2.0 as well as usb 3.0 ports or can it be enhanced in any way??
Also any link for compatible 3.0 driver or bios upgrade.
View 2 Replies
View Related
Oct 17, 2013
XPS One 2710. I updated to Windows 8.1 via Windows store today. The installation went fine but it couldn't reboot because of "no bootable device". The setup/bios is set up on uefi mode/safetymode on. I've tried to disable safetymode or run in legacy but no luck. I have no bootable device and expected the installation to go just fine. Now what?
View 2 Replies
View Related
Aug 16, 2012
I am using Inspiron 1545 which has Dell Wireless 365 Bluetooth Module which is of broadcom. When I try to install driver compatibility issue comes up. It doesnt proceed even though i have marked compatibility as windows 7 or vista too.
I have tried using the broadcom tool to detect the device and install the driver but that also fails to detect the module.
And when i use my second OS windows 7 bluetooth works flawlessly. So its only windows 8 not able to detect my hardware. I have also checked in device manager and there also it is not present.
View 9 Replies
View Related
Jan 31, 2013
After several replacements and repairs in my machine, I am wondering if my settings are still correct...
I would like to use my 32GB SSD as a RAID0 (I believe) caching device, to speed up the boot process and frequently used apps.
In the Intel(R) Rapid Storage Technology Option ROM, I created a RAID0-volume of 29,8GB, then went to install OS.
In the BIOS, I had to boot in AHCI-mode, or else I couldn't see the 2TB HDD to install Windows 7 to... (in RAID-mode, it could only detect 29,8GB of Unallocated Space)
However, now I have Windows 8 installed (clean install from 7), and in Disk Management, I see my SSD as a Standard Drive, with MBR and 29,82GB of Unallocated Space.
How do I setup this SSD device to act as it is supposed to act? Do I format it, partition it, make it Active, make it a Dynamic Disk? Or is it not possible since I've installed Windows in BIOS AHCI-mode?
View 8 Replies
View Related
Jul 22, 2013
I upgraded my Dell XPS10 from Windows RT 8 to Windows RT 8.1 Preview.
It has 2 serious issues:
1) Windows RT is not activated.
2) Device gets stuck at boot logo.
Now I'm trying to use a USB recovery drive to roll my XPS10 back to Windows RT 8. Unfortunately I failed to use the recovery files from Microsoft Surface RT, XPS10 could not boot with those files.
View 6 Replies
View Related
Nov 7, 2013
I have a Dell XPS 15Z, which I bought off a friend. They recently updated to Windows 8 and so now thats what I have. But when i go into my drivers its telling me that i have an unknown driver. no solutions online have answered my questions though some came close. So, this is what i know:
Unknown Device
Device Type: Other devices
Manufacturer: Unknown
Location: on PCI Express Root Complex
Hardware Ids:
ACPIVEN_SMO&DEV_8800
ACPISMO8800
*SMO8800
i don't know if this is related but my laptop also wont charge. I just bought a new AC Adapter to replace the one i had, and it still isn't charging. The light blinks red 4-5 times and blue/green once. ive searched online to see what the problem is but i cannot do some of the fixes as the computer is at 0% battery.
View 4 Replies
View Related
Apr 3, 2014
My (12-year-old) son's computer won't boot. It's a Dell Inspiron 17" running Windows 8, bought from Costco in July 2013. When I turn it on, Dell logo comes on and then in upper left it says "Checking Media [fail]", then "checking media" again, then "No Boot Device Found. Press any key to reboot the machine". I insert a USB recovery drive (it was made for my Toshiba that runs Windows 8.1, but it should work anyway, right?).
I choose US keyboard layout and it then opens into Recovery Environment. I choose Troubleshoot → Refresh Your PC. Message appears "The drive where Windows is installed is locked. Unlock the drive and try again." I go to Troubleshoot → Startup Repair, which runs and then says "Startup Repair couldn't repair your PC." I then go back to Troubleshoot → Command Prompt and run chkdsk on Windows drive (c). It says "Windows has checked the file system and found no problems." Dell would probably tell me it's a hard drive failure and tell me to buy another one.
View 4 Replies
View Related
Dec 31, 2013
I have just bought a diskless XPS1645 and have clean-installed Win8.1. All is well, apart from...
1. Device Manager shows two Base System Devices that remain 'undriven' - what the items may be and what drivers are required?
2. The volume and DVD eject buttons don't. (The Wireless button definitely does.)
View 8 Replies
View Related
Mar 13, 2013
My PC with Windows 8 Pro doesn't read any kind of discs. I first tried a movie then it reads, a little disc appears on the cursor which means that the disc is being read. But all of a sudden, it fails at the end and doesn't read the disc. Even a bootable disc, it just stays black with a blinking line then it fails to read it as well. No errors or messages, it just proceeds to the Windows 8 loading screen.
View 4 Replies
View Related
Apr 11, 2014
I need to retrieve a couple legacy files that are on a 1.44 disk. I bought a USB 1.44 drive, but win 8.1 doesn't see it in Win explorer; when I went the "find new devices" route (in Devices), it didn't see the Usb 1.44.
I went into bios and enabled some sort of "recognize legacy usb", but that had no effect.
How do I get this thing recognized and installed - it didn't come with any drivers.
View 2 Replies
View Related
Mar 31, 2013
My WMC has been working just fine since it was released for Windows 8. I opened the programme today to check tv programmes only to find that "Viewing or Listening Conflict - No tuner available to satisfy the current request".
I have a TV Tuner card : AVerMedia H751 Hybrid Analog/DVB-T with the latest and only drivers installed. by visiting AVer Media website.
When I did a compatibility test for Windows 8 there was no conflict, hence I've been viewing TV with WMC until today.
What happened today, nothing that I know of. Windows update yesterday, so I did a system restore, no such luck it made no difference.
My system is Wndows 8 Pro with Media Centre
Intel Core i5 CPU
320GHz
8Gb RAM
64 bit OS
My husband's computer is on the same line for TV and his WMC is working just fine so it's not the connections from the wall unit to PC.
View 7 Replies
View Related
Jul 8, 2013
My dvd palyer is not recognized by windows 8.1 one minute it is there then it's gone. Sometimes I get an error when clicking on dvd icon in explorer, then the dvd icon disappears.
View 2 Replies
View Related
Dec 19, 2013
I have an Asus TF600T (Vivotab RT) that came with the Asus Keyboard Dock.
I also already had the Microsoft Wedge bluetooth keyboard.
I believe the last time I used with the Wedge keyboard or the Asus Kyeboard Dock SUCCESSFULLY was when I had RT 8.0 on this device.
I have not had need to use the keyboard until the last few days. I updated my Vivotab RT to 8.1 about 6 weeks ago. Last week I took out the Asus Keyboard Dock and connected it and all the tablet would do is make clicking noises whenever I pressed any button. It would not recognize any keystrokes. I rebooted the tablet while connected to the dock and same problem. I thought maybe the Keyboard Dock needed to be charged so I did not think anything else about it and plugged it into the charger overnight to let it charge.
I have not messed with that keyboard since that night. Tonight I get to work and I had 2 hours to kill so I decided to get my Wedge Keyboard that I have used with my Android tablet with no issues and on my RT I went into Bluetooth and paired the keyboard successfully. YES, it recognized the number code I was asked to type into the keyboard. Pair was successful and it said it was paired and it installed a driver (which looks good in device manager) but now this keyboard is behaving the same way. All the tablet is doing is clicking anytime I press a key on the keyboard. It will not recognize any keys for typing or anything else. Again, I rebooted the tablet and no luck.
I have a bluetooth mouse AND a bluetooth speaker which I HAVE been using successfully with my Vivotab RT for the last month and my bluetooth mouse which I have here at work is working fine on the tablet. I did go ahead and delete all the blueooth devices, turn the bluetooth off and on, reboot the tablet, re-paired the keyboard, successfully paired it.. and now it's back to just making the tablet click.
View 3 Replies
View Related
Apr 17, 2014
Version: 8.1, 8.1.1 ... When updates from windows-updated are installed (which requires reboot), the "Restart now" button appears after installation. However, I decided not to restart at that time. After completing my job I shutdown by right click on start icon -> Shutdown or sign out -> Shutdown. I started my laptop the next day and checked for updates, I still see the same page where "Restart now" option is shown. With this, you cannot further check for updates.
The shutdown from start-icon is not recognized as "restart". I also checked the update history. The updates installed the other day were shown as "Pending restart".
This is happening for quite sometime. Technically shutdown and start is to be considered as restart. When shutdown from start-icon is selected, what exactly happens? Is it not shutting the PC completely?
View 3 Replies
View Related
Jan 8, 2014
My BT keyboard is no longer discoverable by my ASUS Vivotab ME 400C.
Seemed to suddenly stop working after a couple of incidents where a letter would be repeated 1 hundred times. (i.e. "eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee" for "e")
The keyboard was recognized by my Blackberry and is working.
I went to Windows Support section and it said to go to PC Settings/Devices/Bluetooth and turn Bluetooth on, but I was unable to locate a place to turn Bluetooth off or on.
I went into Device ManagerBluetoothBluetooth Radio and found status "Windows has stopped this device because it has reported problems (Code 43)."
This may have occurred quite shortly after I installed an ASUS BIOS update, but I think it was a couple of days at least. I installed Windows 8.1 when it was initially released and had problems with SDBUS shutting down the tablet. The BIOS update fixed that.
I checked the Driver on the Bluetooth radio and it says it's the best one for the device.
I thought maybe I should uninstall/re-install the driver but I've never done this. That is I don't know if the Bluetooth icon will disappear altogether or something wierd.
View 3 Replies
View Related
Feb 4, 2013
an error message in Device Manager when installing the network attached storage drives like MyBook Live, the drives themselves seem to work fine and i have access to them (most of the time) on my home netwok, however i keep getting that little yellow triangle telling me that something is wrong, specifically:
the device manager error code is This device cannot start. (Code 10)
View 1 Replies
View Related
Feb 8, 2014
Last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???
Does Windows 8.1 having driver WHQL problems?
I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.
View 9 Replies
View Related
Apr 17, 2014
when look in the device manager i get this:
[URL]
and PCI Device above this to unknown device ( i took this photo from google)
when i try to delete it back after restart or Scan hardware change
lenovo ThinkPad Edge E540 20C6006JIV win 8.1
View 9 Replies
View Related
Apr 20, 2013
I recently purchased a WD 1TB external portable hard drive.When I first got it it was immediately recognised by my laptop (a 2 day old Asus Ultrabook S400C). This is my first time with Windows 8 so I am still learning to navigate it.
The first thing I did was transfer 650gb of movies and music across. I didn't format the hard drive first, maybe that was my first mistake. My files were still recognisable on my laptop and my WD TV Live media centre. The next day all of a sudden my media player wouldn't recognise it and when I plugged it back into my laptop it also cannot see it.
The device can be seen in device manager (when I click on properties it says it's working corectly), but not in the drives list in my computer. It is showing as "Disc 2" 'Not Iniitialised' and when I click on 'Initialise' and choose 'MBR' and hit OK it comes up with this error msg: 'The request could not be performed due to an I/O device error'.
View 9 Replies
View Related
Sep 15, 2014
we ordered a bunch of Asus T100TA transformer book tablets for a customer. One of them wouldn't recognize bluetooth or wi-fi and it had a problem with the Broadcom Serial Bus Driver over UART Bus Enumerator. After numerous driver downloads and installs and even a full factory restore (whatever option in windows 8 where it deletes everything and reinstalls the OS), the issue still persisted. Since the tablet was brand new, we just submitted a DOA request from our wholesaler and sent the tablet back. No big deal, figured it was a hardware issue. The other day, a Lenovo tablet came in with the EXACT same problem. Again driver installs, factory restore etc and the issue is still there. SO obviously it's not a hardware issue Again, both units have had drivers, bios and factory restores and the issue is still there, immediately after factory restore.
View 2 Replies
View Related
Mar 23, 2014
Problem with Avast turning off USB ports?
After weeks of stable computer use, I tried using Avast once again, but I noticed when I restarted, my USB mouse no longer worked. I moved it to another USB slot and it worked, so I didn't worry about it.
Then today, I noticed that the two front USB slots on my computer weren't reading anything. I remembered this problem started when I started using Avast, so I uninstalled Avast and presto, I regained usage of my USB ports upon reboot.
How to keep AVAST from turning off the ports? I couldn't see anything on google offhand. If not, I may just go back to Windows Defender.
View 5 Replies
View Related
Jul 12, 2014
my USB 3.0 ports are not working with my USB 3.0 ext-HDD. It's an ADATA Nobility NH13 I don't have any other USB 3.0 equipment to test, but the ext-HDD works perfectly on my laptop and on my TV as well, so it's definitely not the HDDs fault.
When I plug in USB 2 devices, they work perfectly and at maximum speeds. Even the HDD does work when connected with a USB 2.0 cable instead of it's own 3.0 cable.
This behaviour is present on front as well as the rear ports.
In the Device Manager there IS a USB3.0 driver:
Intel(r) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Universal Serial Bus controllers
Generic USB xHCI Host Controller
PCI but 0, device 20, function 0
This device is working properly
Hardware IDs:
PCIVEN_8086&DEV_8C31&SUBSYS_50071458&REV_04
PCIVEN_8086&DEV_8C31&SUBSYS_50071458
PCIVEN_8086&DEV_8C31&CC_0C0330
PCIVEN_8086&DEV_8C31&CC_0C03
P.S. The specs are all up to date, so feel free to check them out.
P.P.S. In case you are that lazy, I am running Windows 8 Enterprise x64, and Gigabyte GA-Z87-HD3 motherboard
View 9 Replies
View Related
Apr 18, 2013
I have a strange issue that started appearing when I installed win 8, all my USB ports seem to reset with no apparent reason on different time periods, from a few minutes to hours, its like I unplugged the thing that's in the usb, and put it back in, its really annoying since my wirelles is via usb so I loose my connection every time it happens, its not I hardware problem because when I switch to win 7 it runs perfect
I have checked the drivers for the usb and it says its up to date?
View 2 Replies
View Related
Nov 19, 2013
I don't know why but my external hard drive isn't showing up when connected.. Windows makes the connection noise when I plug it in but it don't show up in disk management, device manager or anywhere else... If I plug it into a regular usb port it works fine... And its a usb 3.0 capable drive it worked before....?" I tried the new hardware wizard in device manager and didn't see anything... drivers all look fine....
View 4 Replies
View Related
Jun 23, 2014
I have problem that just crept up, my rear usb ports are malfunctioning. when I plug my mouse in the light underneath it comes on, but the mouse is not operational. The keyboards numlock light doesn't even go on.
My front ports are working now, but this is greatly inconveniencing me because, my scanner, printer, and headphones were plugged into there and now I have access to neither.
This started as soon as I plugged my phone into the front usb port as I have done over a thousand times with multiple phones even of dubious origin with no such a result.
View 9 Replies
View Related
Aug 13, 2014
I use a card and card reader for accessing lock boxes in my real estate profession. The company is called Sentrilock. I have installed their card reader utility and when I insert the card into the usb card reader, an internet window opens [URL]
If everything is working properly, there is supposed to be a green bar at the top of the screen to renew my card. It does not appear, tech support at Sentrilock says ports need to be open in the firewall but they couldn't give me further information.
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8063 Mb
Graphics Card: NVIDIA GeForce GT 620, 1024 Mb
Hard Drives: C: Total - 1894353 MB, Free - 554948 MB; F: Total - 1430795 MB, Free - 308017 MB; G: Total - 99 MB, Free - 68 MB; I: Total - 953766 MB, Free - 881853 MB;
Motherboard: Dell Inc., 084J0R
Antivirus: Windows Defender, Disabled
View 1 Replies
View Related
Nov 6, 2013
I have two programs on my hard drive. They both require access to a COM port. When I attempt to access either one it works fine, but I need to have both of them running at the same time---thus I need an additional COM port. When I setup either program, the available port appears (COM 3). It does not allow the entry of any other port or call up an additional one---with all the COM's available, it would seem reasonable to be able to use more than one port at the time! I am using a Dell Pentium Laptop (1545) with Windows 8.1 PRO. The computer has 3G of memory.
View 9 Replies
View Related
