Hardware Drivers :: Windows 8 - USB Ports Reset
Apr 18, 2013
I have a strange issue that started appearing when I installed win 8, all my USB ports seem to reset with no apparent reason on different time periods, from a few minutes to hours, its like I unplugged the thing that's in the usb, and put it back in, its really annoying since my wirelles is via usb so I loose my connection every time it happens, its not I hardware problem because when I switch to win 7 it runs perfect
I have checked the drivers for the usb and it says its up to date?
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Jul 9, 2014
My pc specs are as follows:
1)Intel 4670 K
2)Asus Sabertooth Z87
3)12 GB DDR3 ram
4)Windows 8.1 Pro x64
5)Razer DeathAdder 2013 mouse
6)Logitech Usb keyboard
My pc was working fine until yesterday night when july windows update was downloaded and installed.
Then when today morning i booted up my pc all my usb devices stopped working, I cannot use my mouse or keyboard when my windows is booted.
However, I am able to use my mouse and keyboard fine in UEFI bios without any issue.
I tried clearing cmos,changing ports,enable and disable legacy usb in bios,enable and disable intel xhci still my mouse and keyboard are not working when windows boots up.
I tried system restore using windows 8 cd but it ends up giving some error during restore and says unable to restore.
I am able to access my system registry and explorer using the windows 8 cd.
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Jul 12, 2014
my USB 3.0 ports are not working with my USB 3.0 ext-HDD. It's an ADATA Nobility NH13 I don't have any other USB 3.0 equipment to test, but the ext-HDD works perfectly on my laptop and on my TV as well, so it's definitely not the HDDs fault.
When I plug in USB 2 devices, they work perfectly and at maximum speeds. Even the HDD does work when connected with a USB 2.0 cable instead of it's own 3.0 cable.
This behaviour is present on front as well as the rear ports.
In the Device Manager there IS a USB3.0 driver:
Intel(r) USB 3.0 eXtensible Host Controller - 0100 (Microsoft)
Universal Serial Bus controllers
Generic USB xHCI Host Controller
PCI but 0, device 20, function 0
This device is working properly
Hardware IDs:
PCIVEN_8086&DEV_8C31&SUBSYS_50071458&REV_04
PCIVEN_8086&DEV_8C31&SUBSYS_50071458
PCIVEN_8086&DEV_8C31&CC_0C0330
PCIVEN_8086&DEV_8C31&CC_0C03
P.S. The specs are all up to date, so feel free to check them out.
P.P.S. In case you are that lazy, I am running Windows 8 Enterprise x64, and Gigabyte GA-Z87-HD3 motherboard
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Nov 19, 2013
I don't know why but my external hard drive isn't showing up when connected.. Windows makes the connection noise when I plug it in but it don't show up in disk management, device manager or anywhere else... If I plug it into a regular usb port it works fine... And its a usb 3.0 capable drive it worked before....?" I tried the new hardware wizard in device manager and didn't see anything... drivers all look fine....
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Jun 23, 2014
I have problem that just crept up, my rear usb ports are malfunctioning. when I plug my mouse in the light underneath it comes on, but the mouse is not operational. The keyboards numlock light doesn't even go on.
My front ports are working now, but this is greatly inconveniencing me because, my scanner, printer, and headphones were plugged into there and now I have access to neither.
This started as soon as I plugged my phone into the front usb port as I have done over a thousand times with multiple phones even of dubious origin with no such a result.
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Nov 6, 2013
I have two programs on my hard drive. They both require access to a COM port. When I attempt to access either one it works fine, but I need to have both of them running at the same time---thus I need an additional COM port. When I setup either program, the available port appears (COM 3). It does not allow the entry of any other port or call up an additional one---with all the COM's available, it would seem reasonable to be able to use more than one port at the time! I am using a Dell Pentium Laptop (1545) with Windows 8.1 PRO. The computer has 3G of memory.
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Jul 8, 2014
My usb ports do not recognize some devices. Sometimes when I plug one device another one is unplugged., some times a specific usb port works, sometimes it doesn't. eg: when i unplug the mouse nw and plug it again it will stop working. if i plug another device eon a different usb port the mouse is disconnected. I went to control panel devices Manger and uninstalled every usb port and enable it again with no results.
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Feb 7, 2014
I have several printers at work all hooked up to a samba share so that the whole office can use them. We have Konica Minolta, HP and Lexmarks predominantly but some other brands as well like Kyocera.
I have a fresh Win 8.1 Pro install and i have installed the printer drivers via the Windows update mechanism for all the printers. Some i've added via the samba share some via direct ip connection.
For whatever reason i cannot add/delete or config any of the printer ports as seen in the attached screen cap. I've even tried the windows Administrator account to no avail. UAC is off and i have admin rights to the pc.
I have sought support on freenode's #windows channel and googled the hell out of this topic, to avail.
I cannot replicate the issue in Win 7.
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Jun 8, 2014
I have a new PC that a friend built for me, I've noticed that the wireless receivers for my keyboard, mouse and wifi aren't working properly when plugged into any USB ports (front or back, 2.0 or 3.0). The range for the keyboard/mouse is awful and wifi connection is very slow if it connects at all.
However, all peripherals work correctly when plugged into a powered USB hub, the range for keyboard/mouse is huge and internet/download speed is fantastic.
Everything is up to date and was installed correctly. Having a couple of forums and speaking to Asus, I think it's a power issue. I arranged an RMA but the problem persists with the new motherboard.
Mouse - Microsoft Wireless Mouse 4000
Keyboard - Logitich K400R
Wifi - Edimax EW-7811UN
OS - Windows 8.1
Case - Bitfenix Prodigy-M
PSU - Corsair CX500
Mobo - Asus H81M-Plus
CPU - Intel Core i5-4440 3.10GHz
RAM - Corsair Vengeance 8GB (2x4) DDR3 1600
HDD - Seagate Barracuda 1TB
GPU - MSI R6850
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Jan 3, 2014
I am having problems with USB 3 devices disconnecting and reconnecting all the time when they are plugged into the Esata ports on the back of the motherboard in my sig. The USB 3 devices work ok in the normal USB 2 and 3 ports on the motherboard but I am not sure why they are not working in the Esata ports? I'm running Windows 8.1 with all the latest drivers and I am also running the BIOS f7e provided by Gigabyte to see if this would resolve the issue but it's not worked. If I connect USB 2 devices to the Esata ports they work ok, but could they possibly be faulty as they are not working correctly with USB3 devices?
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Sep 15, 2014
I have Silicon Power Blaze B20 flash drive, which is not recognized by my desktop PC's both USB 3.0 ports. The flash drive's light blinks when pugged in, but no reaction from PC's side. I have tried to plug cord between flash drive and PC, but no change. It does recognize the device when plugged in any other USB 2.0 port. And the device is being recognized by other computer's both USB 2.0 and USB 3.0 ports, so I assume it is PC's fault, but what it is. My PC's USB 3.0 ports do recognize any other USB 3.0 devices - my external HDD, other USB 3.0 devices but this drive.
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Apr 22, 2014
Whenever I try to connect my flash drive, phone or digi cams. It can't detect anything then I saw this in device manager, is this the culprit?
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May 31, 2014
And it happens only when I boot the computer up and find that neither my keyboard or mouse are working then I plug them into front (2) avaialable usb ports and they work fine....
And then If I try to uninstall universal bus controllers by device manager then my keyboard + mouse stops working (obviously) then I shutdown via power button .... plug keyboard+mouse again back to rear usb ports... and they start working till few days...
I'm on windows 8.1 x64 with latest updates and all latest drivers etc...
The funny thing is this problem is with me since last 2 years or so... and I changed 3 Power supplies since then and luckily one motherboard, changed 3 mouses and 1 keyboard, 1 Hard disk too
even if they are plugged in rear ports I get "USB Disconnection" sound sometimes....
now thinking about buying a bluetooth keyboard + mouse but there are other things that needed to be plug in into rear ports... or should I go for an internal USB 2.0 PCI card ?
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Jan 24, 2014
I have recently bough a new PC. Now that everything is put together and installed I am facing only ONE problem.
I own an Adata Nobility NH13 External HDD which is USB 3.0. When I plug it into any USB3.0 port using a USB3.0 cable, the drive does not show up in My Computer, nor in Device manager, regardless if I use the Front or Rear USB3.0 ports.
The USB2 ports work just fine with it but what is the point in having a USB3.0 device if you don't use it the way you should ... If I plug in USB2 devices in the USB3.0 ports the work great, and even if I connect the ExtHDD with a USB2 cable it does work.
Now, the first thing you would think is that the USB3.0 drivers are missing but in the Device manager, unser USB controllers, there is a Intel(R) USB 3.0 eXtensible Host Controller-0100(Microsoft).
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Apr 13, 2014
I'm using Win 8 on my laptop Lenovo G580. I have some problems with it. When I restart my laptop it takes too much time to restart and sometimes all USB ports doesn't work properly, means it shows Modem, USB Mouse, Pen drive connected but doesn't work. Here is the link of Dump file on Skydrive..
[URL]
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Oct 24, 2013
My work PC was dead. Not sure what happened, but after replacing the PSU it worked again.But I have two weird issues:
1. USB Ports: Plug and play doesn't work. If I connect a USB device in Windows, nothing happens. But if it's plugged before I boot, both the BIOS and Windows recognize it.
2. Internal Sound Card: It's enabled in the BIOS, it's recognized in Device Manager, but there's no sound. I've tried uninstalling and updating the drivers with no luck.
Specs:
OS: Windows 8.1 Core x86
Motherboard: Asus P5KPL-AM SE (latest BIOS)
PSU: Generic 500W (the old one was 450W, and everything worked fine).
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Jul 6, 2013
A while ago I tried to put a new HDD in my laptop and got a message saying something a long the lines that the disk wasn't recognised (forgot exact message)
I took the computer to my computer repair shop and they installed the HDD I asked them if it would be easy for me to do it and they said yes it was just a case of resetting the BIOS.
how to reset the BIOS so I can install a new HDD?
I've installed HDD's in windows 7 machines and it was just a case of inserting the disk- I didn't have to mess with the BIOS!
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Mar 4, 2013
Need to rebooted everytime after I had started windows 8 Pro. What happened on my Wins 8 pro.
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Mar 23, 2014
Problem with Avast turning off USB ports?
After weeks of stable computer use, I tried using Avast once again, but I noticed when I restarted, my USB mouse no longer worked. I moved it to another USB slot and it worked, so I didn't worry about it.
Then today, I noticed that the two front USB slots on my computer weren't reading anything. I remembered this problem started when I started using Avast, so I uninstalled Avast and presto, I regained usage of my USB ports upon reboot.
How to keep AVAST from turning off the ports? I couldn't see anything on google offhand. If not, I may just go back to Windows Defender.
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Aug 13, 2014
I use a card and card reader for accessing lock boxes in my real estate profession. The company is called Sentrilock. I have installed their card reader utility and when I insert the card into the usb card reader, an internet window opens [URL]
If everything is working properly, there is supposed to be a green bar at the top of the screen to renew my card. It does not appear, tech support at Sentrilock says ports need to be open in the firewall but they couldn't give me further information.
System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i5-3330 CPU @ 3.00GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 8063 Mb
Graphics Card: NVIDIA GeForce GT 620, 1024 Mb
Hard Drives: C: Total - 1894353 MB, Free - 554948 MB; F: Total - 1430795 MB, Free - 308017 MB; G: Total - 99 MB, Free - 68 MB; I: Total - 953766 MB, Free - 881853 MB;
Motherboard: Dell Inc., 084J0R
Antivirus: Windows Defender, Disabled
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Sep 3, 2014
I was using my laptop at home and was trying to connect a USB external hard drive. About one second after I connected the device, I get a pop-up saying the device was not recognized or the device malfunctioned (which isn't the case as the device works on other computers). I tried using a thumb drive, a USB mouse and a headset, only to get the same pop-up. The computer has the Intel 4th Gen i7 4500, and is currently running Windows 8.1 (x64).
When I checked the Universal Serial Bus Controllers using the Device Manager, I see four items:
1. Generic USB Hub
2. Intel(R) 8 Series USB Enhanced Host Controller #1 - 9C26
3. USB Root Hub
4. USB xHCI Compliant Host Controller
The fourth controller has a warning sign beside it, and when I click on the controller, it says "the device cannot find enough free resources that it can use. (Code 12)" When I try to update the driver, or delete then re-install, nothing changes. I've tried downloading the USB 3.0 eXtensible (...) driver which I've read could be the fix, and it says that the machine doesn't meet the system requirements. I feel like I'm missing an "Intel(R) 8 Series" controller seeing as the one I have says "#1", but whenever I scan for new drivers or driver updates, nothing comes up.
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Sep 22, 2013
I have 3 disks in my computer, of which 2 are SSDs.
I swapped the SATA ports between one SSD and the HDD so as to give the SSD a SATA port with maximum 6gb/s transfer speed, and now the access to the HDD is denied. The drive letters are correct, as they should be.
The user (myself, admin) did not change.
What can be done about it? I already tried to check the ownership of the drive and says STEVECOMPUTER/Administrators, which looks good, as my user account is an admin. Still, I have no access.
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Jun 12, 2014
So I just installed Kaspersky and it asked me to block some packet ports. I clicked "Yes to All" and now I can't play any online games. I've tried searching the net on how to fix the packet rules to no avail. I just updated Windows 8.1 after my laptop reset itself due to some problems so I don't feel like refreshing it again due to how long it takes.
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Apr 4, 2013
I recently bought a usb 3.0 pendrive expecting it to be faster, but it gives me similar data transfer speeds(5-6mbps) while using it on usb 3.0 (superspeed ports)or usb 2.0 ports..... I have installed renesas electronics usb 3.0 driver....and using win8 as operating system..
Do I expect similar speeds from usb 2.0 as well as usb 3.0 ports or can it be enhanced in any way??
Also any link for compatible 3.0 driver or bios upgrade.
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May 6, 2013
My laptop went lagging while i was using it, so i restarted my laptop. After that, my laptop went into a mode that i have never experienced before. I clicked advanced setting, It made me choose either to restore it, reset it, and another one but i can't remember it. I chose the reset button, and currently it is stuck on RESET YOU PC. And its taking a very long time. I don't have my recovery disc or drive. I saved it before on a flash drive, unfortunately it died.
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Nov 27, 2013
I click on remove everything and reinstall windows, it goes to the logo saying restarting/preparing but the after that it goes to a black screen and stay there forever. I really need to reset my laptop. Its been running really slow lately.
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Sep 30, 2014
I have recently built my own pc.
Operating system is windows 8.1
motherboard is ASROCK FM2A58M-HD+
500 gb hard drive and 4 gb Ram
For about the last week or so my Norton 360 has been picking up a threat, every time I turn my pc on. I thought Norton was getting rid of It so I didn't pay to much attention until my media player kept playing up and certain programs wouldn't load or take a long time, so I did some research and it turned out to be a trojen. anyway I have tried to put my pc into safe mode and have restarted my pc. my operating system wont load back up.
I have a red screen with a power button that gives me the option to restart or shut down. and there is a ease of access button. I have tried repairing with the original disk but it say my hard drive is locked. and it wont let me reinstall it either.
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Jan 28, 2013
"Microsoft has introduced two interesting and very useful features in Windows 8. Refresh PC and Reset PC are the two new features that fix all Windows issues by refreshing settings or resetting everything. These features allow you set your Windows 8 settings to their defaults, or reset Windows 8 to factory settings (original settings) by deleting data and installed apps.
Though most of us have the Windows 8 installation media, it’s always a good idea to make necessary changes to the default settings so that you can Reset Windows 8 without inserting the installation or recovery media."
How To Reset Or Refresh Windows 8 Without DVD ...
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May 12, 2013
When I was resseting my windows 8 crashed. It was about 98% done. So thinking that it will just be my old virus infested windows I tried to return to my windows 8 though it turned me to the settings page. I tried getting to one of my restore points it wiped them too. Windows wiped everything. now i dont have a key or cd to reset m(i got windows 8 100% legit)
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Jun 2, 2013
Well, I had a dual booted machine booting Windows 8 and Ubuntu.
Windows 8 was starting to play up so I decided to completely reset the computer. I backed everything up, booted to Windows 8 and hit the 'Reset PC' button.
After answering some questions (full erase, whole disc etc), it informed me that it was going to restart. I clicked accept.
Short Story:
- Corrupted Windows 8 partition
- Corrupted Windows 8 recovery partition
Long Story:
Instead of rebooting back to anything, I got left sitting at a grub rescue prompt. From there I told it to boot windows 8.
I then spent five minutes staring at the booting screen. Nothing happened.
I powered off and tried again, this time pointing grub rescue at the windows 8 recovery loader partition. Well, initially that looked like it worked. I got the nice metro UI, and chose 'reset this PC' It then informed me that the recovery partition was missing some files. The only other option was to shut down.
I tried booting just plain windows 8 again, but had the same problem as before (nothing happening), And now when I try to boot the recovery loader, Grub tells me the EFI file isn't where it expects it to be. (Interestingly, how are you meant to boot to this without having a non-windows bootloader?)
Additional Details: Computer: HP Envy M6-1206TX. Pre-installed with Windows 8. Bought about 1 month, 1 week ago.
The Questions:
Since windows 8 came pre-installed, I don't have a Windows 8 disc, are there any possibilities for me to get back windows 8? (other than contacting the store I purchased it from)
After going through the license agreement, my interpretation is that I still have a license for Windows 8, but I am not under their limited warranty (due to dual booting). I do not wish to buy another license, as I already have one.
One last question:
If you acquired the software on a disc or other physical media, your proof of license is the genuine. Microsoft certificate of authenticity label with the accompanying genuine product key.
Neither my laptop, nor the box, nor any of the paperwork provided in it had this 'certificate of authenticity.' I suppose that means I have no legal rights to the software. Who's fault is this, HP, Microsoft, or the store I bought it from?
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Aug 24, 2013
Windows 8. My laptop has been experiencing problems lately, and i'd like to start fresh. I realize there is an option to reset your laptop (deleting all your files and start new) but i have one question. Since my laptop came with windows 8, i have no installation disks for them. I've read in this article here, Windows 8 features a reset button: Re-install Windows without a disc - Liliputing , that the windows 8 image-thingy (im not good with computers so i dont know the correct terms) is "built in" to the operating itself. Would this mean that i am able to reset my whole laptop (deleting everything and set to factory settings) without having to bother with burning disks and such? If so, would it mean that this is as simple as clicking one button and letting the laptop do all the work?
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