Debugging :: Screen Stays Black After Boot Logo Disappearing?
Mar 8, 2014
There's this bugcheck that forces me to refresh install my Windows 8 installation. Everything was normal until I restarted my system and it takes longer time to boot. The screen stays black after boot logo disappearing, until I saw a BSOD.
Attached below is last and the only dump file generated while BSOD occured. I need to know what's the real cause so I can prevent it in the futures (this is like my third time to refresh install in less than a year...)
Note that I generated this diagnostic after refresh install so it might be irrelevant to crash dump attached...
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Nov 16, 2013
I have a samsung laptop. I turn it on and I can see the bios screen. After that, the screen just goes black and stays that way and doesn't boot. I am able to get into BIOS and I can see all bootable options. I am not able to get into recovery settings or the advanced boot menu.
I burned my Windows 8 iso to my flash drive and plugged it into the computer. I tried automatic repair with it and that didn't fix it. I tried doing a system restore, but it failed saying "System Restore failed while copying the registry from the restore point. The registry in the restore point was damaged and could not be restored." The computer was working during that restore point that. I will try another one though.
It appears that something is corrupt within Windows, but I'm not sure exactly what. I can issue the command in command line, since I can boot to my flash drive, but I'm not sure what files I need to fix or if I'm correct.
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Mar 28, 2014
When booting, my windows 8.1 is slow to do load. After windows logo, it goes to a black screen for around 10 secs, then it finally logs into the Start menu. I know this is not normal because I have seen the system boot faster in the past, but I don't know why its doing it now.
I have done a fresh install of windows 8 and update to 8.1. I made to to have Fast Boot enabled.
I have haswell, so I made to update to the latest graphics drivers by Intel.
On a second note: I am triple booting: osx/linux/win with Chamelon boot loader. However, I doubt its an issue with triple boot because the black screen occurs AFTER windows logo, meaning windows has successfully loaded.
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Apr 22, 2013
I'm using Asus VivoBook S400C with Windows 8.
After i start the laptop, It goes black after the ASUS logo.
I've tried use shift+F8 to go into recovery. (sometime the shift+F8 might not work, it went black after ASUS logo)
Using troubleshoot's system restore. After minutes of waiting, system restore completed successfully and so i restart. But it went black again.
I tried automatic repair, but nothing good came out.
Tried startup setting to enable safe mode. but unfortunately, it went black after I click the restart button.
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May 25, 2013
I cannot get my computer to boot. It stays at the screen with the ASUS logo and a circle of dots?
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May 21, 2014
Asus Vivobook. It was running fine last night, but today it was a bit slow to respond. I eventually restarted it and it told me I have disk problems. Now I'm stuck on a black screen with the Asus logo that reads "Repairing disk errors. This might take over an hour to complete."
It's been this way for multiple hours now. I'm going to leave it overnight and hope it repairs, but, if it doesn't, is there anyway to recover my files? I have some important stuff backed up online, but I haven't backed up in a bit over a month and I don't want to lose my files. Most forums tell me to reinstall Windows 8? Would that make me lose my files, though, and how can I do that if I can't get past this error page?
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Sep 15, 2014
I bought this notebook with Windows 8 preinstalled. Recently there's something bad happen to my notebook and I had to wipe all the partition and hard disk. So I downloaded Windows 8.1 ISO and make it bootable with Yumi Installer. But I cannot get default manufacturer logo on boot anymore. It's default to Windows logo. How to install it to get manufacturer logo back.
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Aug 29, 2014
I have a brand new inspiron 5447, which was working fine till yesterday. If I try to boot now, it is just stuck at Dell logo and I am unable to go into BIOS settings. I tried pressing F2 and F12, but the screen is still stuck at same Dell logo screen.
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Jun 23, 2014
My sister has a Satellite C55-A5281 with home premium 8.1 x64. She recently did a system restore now the screen just goes black after this BIOS screen.
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Jun 6, 2014
I've having an issue that I think some ppl had, windows 8 crashing going to blue screen of death or blank black screen and then it restarts by itself, also I have noticed that it says repairing disk in D:/
I have one SSD 120gb in the C:/ which it host the operating system and some minnor programs, in a HDD which is my D:/ drive there I have my games.
ASRock 990FX Extreme 9
AMD FX 8350
Kingston Hyper X 120GB SSD
WD black 500GB HDGB HDD
Corsair Vengeance 8gb Ram 2133Hz
Windows 8
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Dec 15, 2013
I run Windows 8.1 and I have a problem that surfaced recently. When booting it shows the blue windows logo, showing that it's booting obviously, but after a few seconds it goes to a completely black screen that lasts for anywhere between 5 and 10 minutes before it goes to the lock screen. My system specs are pretty humble I admit, you can look at my specs, but it was never an issue as Windows 8 and 8.1 used to boot completely within 30 seconds max. I suspect it might be a problem with disk space as I have only a 250 GB hard drive with 4 GB free space.
I used to have two hard drives; a 1 TB and a 500 GB. Due to too many power failures in this pathetic country called South Africa, both of my hard drives died completely from too many write and read errors and corrupted partitions. I salvaged the 250 GB hard drive from an old PC of my aunt's as I could not and can still not afford a new hard drive. Having to wait 5 - 10 minutes to use my computer is just plain frustrating to say the least. I have already cleaned all of the junk and useless files on the hard drive, what's left on it is all stuff I can't afford to lose or delete.
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May 16, 2013
I'm having WIndows 8 Pro N, I encountered some issue here that Windows will boot into black screen quite sometime.
The moment when I tried to perform a restart or switch on my laptop, I could see the Windows 8 logo and then the screen just turned black. CTRL ALT DEL doesn't work and what I have to do is perform forced shut down.
After I switched it on again, everything just worked fine. The frequency of having the problem is 50%.
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Oct 13, 2013
Today I uninstalled MS Office 2010. After doing this it informed me I had to restart Windows 8 for all changes to take affect which I did. Ever since I have not been able to get into Windows 8.
Essentially I turn on the PC, I see the HP logo, and then Windows 8 goes in an endless black flickering screen loop. I have closed the laptop and pulled the battery to see if that was the issue, but it was not. Considering it was running normally before hardware wise I believe something went wrong with Win 8.
I lack a Win 8 disc and lack a USB DVD drive regardless (laptop does not have an internal drive) and reinstalling Windows is out of the question as I have data I need on it.
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Jan 15, 2014
When I boot or reboot my PC, it is a slow process, the time with the blue window and the spinning circle is only about 5 seconds, but then there is a pause of 30-35 seconds where absolutely nothing is going on. Black screen, no activity at the SSD or at the net. After this my USB mouse and keyboards wake up, and only a few seconds later my PC is running normally.
I have allways (in windows 8) had that black screen, but only for a few seconds. After Windows 8.1 this "dead screen" just getting longer and longer. I have had it for some times, but I used to use Intel Rapid Start, so I did not care. Now I got som faster ram, and Intel Rapid Start don't work with this ram, so now I have to boot every time, and now I'm not so happy with this long pause in boot.
What is Windows 8 doing in this time? How to eliminate it (or just get it reduced)?
I never had this black screen under windows 7.
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Aug 4, 2014
My laptop has been acting really weird the last couple of weeks. It would crash randomly, and sometimes when I picked it up to put it somewhere else, it crashed too.
Now, I thought this was a problem with Windows 8.1, because it didn't behave like this before with normal Windows 8. So I Refreshed my laptop, and after that it worked again, without crashing.
I left it in sleep mode while I got some sleep too, and when I booted it up this morning, it crashed again.
After that the whole laptop wouldn't boot up, and now the only thing that shows is a cursor on a black screen, and it seems to be stuck in sleep mode, because I can't even turn it off completely manually. So I can't access the BIOS or make it boot up in Safe Mode.What the hell should I do?
Specs:
Toshiba Sattelite L50-A-15U
Windows 8 64-bit
Intel i7 4th generation processor with Intel HD4600 graphics card
nVidia GeForce GT740M graphics card
2x 4 GB DDR3L RAM
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Nov 24, 2013
It seems Windows 8.1 doesn't like my old graphic card drivers like Windows 8 did. In many cases when turn on my machine it boots to desktop but it doesn't show it - it just shows my mouse cursor and pure black background. When i click the power button tho, the desktop pops up for a second then the shutting down screen appears. After few reboots i finally managed to get to the desktop and use my computer (chances are 1:5 reboots lol).
I followed some tutorials i found on the internetz , explaining how sometimes ATI and NET framework 3.5 doesn't work together - this is not the case 'cause i tried following this tutorial to uninstall , clean and reinstall the latest drivers available for my crappy videocard + NET framework. Didn't worked...
I noticed something interesting while booting to Windows. IF there will be black screen with cursor - the boot time takes 1-2 seconds, IF everything will be alright - the boot process will take about 25 seconds. (just thought i should tell you this as well)
And finally here's my configuration:
Pentium 4 , 3.2GHz
ATI Radeon X550
2GB DDR2 RAM
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Nov 7, 2012
My windows 8 pc when booted, mostly freezes after i see my account picture with a circling dots. Then appears a black screen and just my cursors, but nothing else. I try to get task manager and run explorer.exe but it doesn't work. It has now been happening very much. I have installed the OS just a few days back and i got this issue. This also happens when i sign out/switch from my account to another account.
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Sep 15, 2014
For a few days I have been having some problems with my computer. Whenever I shutdown properly and then start again, the Desktop loads fine and after a few seconds of coming to the desktop. I see a black screen in front of me, I try to press num lock on and off to see if the system froze, it indeed froze. I disabled fastboot, after that even if I start after shutdown, it boots fine.
If I restart, it boots fine. Not sure why as my system should be fully compatible with fast boot. Here is my system specs, everything is updated as of posting:
MSI Z87 - G43 Gaming Motherboard with latest BIOS
Sapphire TriX R9 290 OC
Samsung 250GB 840 EVO
8GB RAM
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Mar 29, 2014
My friends computer boots then to the lock screen then just black what do I do i have tried startup repair boots in safe mode but not regular.
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Aug 2, 2013
Recently my pc has taken forever to boot up. A black screen hangs there for about 5-9 minutes before opening up in Windows 8.
I thought a virus was there so did a full scan using Kaspersky Internet Security 2013, nothing found.
I haven't d/l'd any new software recently.
I have tried to upload music to my micro SD card from my iphone, but the icon in My Computer is not showing, not in Device manager either.
Don't know if they are related but the problem started just after the above incident.
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Apr 27, 2014
I have black screen on boot , the boot logo doesn't appear , I can't access safe mode , black screen on recovery too , i tried to boot to reinstall the windows , the logo appears and start running , but black screen after that , I don't see the windows to install or to repair my laptop ! i tried Dium , which is a live session to repair laptops but can't access , black screen too i have a Hp Pavilion G6 , UEFI ...
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Sep 15, 2014
Okay so yesterday, I was using my laptop (Asus k45vm) and things started getting laggy. It got to the point were I had to restart it and after that was when everything went downhill. I loaded up to the Windows logo and the spinning dots, didn't get further than that. So I restarted again and mashed the f8 key (I later tested out all the keys), laptop scanned and "fixed" the problem. Still didn't work. So then in a fit of rage, I pulled the battery out, it loaded to the logo screen a few times after, but now right after the Asus boot screen, the screen goes black (without any cursor). F8 (and the rest) doesn't work anymore (no more boot screen). But if I wait for 5 min , a blue screen with:Recovery
Your PC needs to be repaired
The Boot Configuration Date file is missing some required information.
File:BCD
Error Code: 0xc000000d
You'll need to use the recovery tools on your installation media. If you don't have and installation media, contact your system admin or PC manufacturer. And then it shuts down in a minute.
So I created a bootable usb with win 8, Fat 32, uefi and all that , but it still goes to the black screen followed by the error. At this point I doubt that I can get into advanced boot options.
Even though I boot the laptop with the usb plugged in, it still says :You'll need to use the recovery tools on your installation media. If you don't have and installation media, contact your system admin or PC manufacturer.
[URL]
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Jan 13, 2014
I've just upgraded from windows 8 to windows 8.1, via the Windows Store. Prior to upgrade i had no issues whatsoever with the windows 8, before the upgrade i ran the Windows 8.1 Upgrade Assistant. And found only 3 softwares to have conflict with the upgrade, these 3 are as followed: Apple QuickTime, iTunes and Bitdefender Total Security - Version 17.15.0.68. I uninstalled both of the apple software's and upgraded the Bitdefender to a version compatible with Windows 8.1.
I had no issues with the download & installation of windows 8.1, however the instant between windows loading screen and the switch to user log in screen is blank/black for a good 3 minutes, if not more. Normally after the shut down screen the computer would power off completely, however now my computer screen is blank/black and the computer is still powered on for about 10-15 minutes, I know that it is on as all the fans/HDD LED are active. This time fluctuates and I'm not sure why. I've checked with windows update and no updates are available, all of my softwares (and third party applications) are up to date. On Microsoft Community forum and so on, all i can say is that there are many others experiencing a issue only with a blinking cursor and their circumstances are different so i don't believe its related.
I've updated my BIOS to the current version and my display driver and chipset are up-to-date, all drivers offered on the asus website, i even installed the realtek sound driver which i wasn't using previously. Reset BIOS, removed battery for CMOS, removed all components 1-by-1, ran CHKDSK no problem found, only standard keyboard/mouse/display connected, no change whatsoever!
I've tried safe mode and its the same, only the transition to logging in and shutting down have improved slightly. Tried clean boot at the result was the same. Checked the WER and found a lot of this "DRIVER_POWER_STATE_FAILURE 0x0000009f". I've already run the SF diagnostic tool and will load the zip file here. I rather not do a clean install of windows 8 and I'm not sure if restoring my pc to windows 8 before the upgrade will resolve the issue if it is driver related.
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Nov 24, 2013
My system is old : MSI Neo2 Nforce3 + HD4650 Radeon AGP + 2 GB mem + AMD Athlon 3000+
However, I wanted to try Windows 8.1 Enterprise Evaluation for it and was able to install it successfully with 32 bit version (64 bit didn't work). I installed Radeon legacy AGP Hotfix 12.6 drivers that seem to work for the old AGP card giving Youtube HD playback! Not too shabby for a single core beast.
So I have been happy with the system performance (faster to boot than XP etc.).
However, I have encountered two problems that I haven't been able to resolve:
1 - Realtek Gigabit Ethernet (8111) fails to initialize the Internet on some boots, requiring enable/disable driver to make it work. I have installed newest drivers from Realtek website but no effect.
2 - When the system goes to sleep, it wakes up with black screen and no way to get picture back except resetting the computer. I have tried to change my MB BIOS setup (I have the latest BIOS installed) to disable S3 and use only S1 mode but to no avail. Black screen awaits in every wake up. I have also experienced once the driver_power_state_failure error..
So, I see there are many posts about black screens and sleep modes but I haven't found the solution for Nforce3 motherboard AGP setups yet.
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Nov 12, 2013
Okay so I haven't gotten a proper BSOD since the computer doesn't actually power down, the screen just goes black and the speakers play a buzzing sound. It doesn't happen too often and if it does it usually seems to be within a few hours of turning the computer on (I leave it running unless I go away for a day or so). Seems to me the problem could be just about anything from the PSU to the GPU to the software.
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Sep 16, 2013
Windows 8.1 ... When I close lid of my laptop and open it again the screen is black. Nothing works to get it out of this. I have power options set to "Do nothing" for both On battery and Plugged in.
So I press power button which sends the laptop to Sleep. Then I press it again to wake it up. And this is when I see the BSOD and laptop restarts.
In minidump I see athwnx.sys and ntoskrnl.exe reported.
athwnx.sys is driver for Dell Wireless 1515 minicard (Wifi and BT). Current driver is from Microsoft, version 3.0.1.155, dated 03/05/2013.
Attached is required info created by SF Diagnostic Tool.
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Jun 2, 2014
I tried updating to Windows 8.1 Update 1 and in didn't go through properly (it hard froze and crashed) and now won't boot past the BIOS. I cannot get into Windows and I cannot get into the Recovery Menu.
I tried recovery USB's and any I create either from a 3rd party or Windows itself results in loading to a black screen with a mouse cursor. Only one worked, Acronis (probably because its Linux) and it showed all the drives ruling out a hardware issue but sadly it cannot repair Windows.
So it seems I might be a victim of the black screen issue some had when moving to Update 1.... BUT the difference is I cannot boot into the recovery menu at all and any recovery media boots to a black screen.
How to get out of this screen and actually boot into anything which will allow me to try to fix the MBR or go back to a restore point.
I thought the point of recovery software was that it loads no matter how corrupted Windows is... obviously not! Something is stopping all of them booting properly.
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Sep 14, 2012
How can I change dreaded boot logo? This blue windows logo looks horrible I am ready to switch it already I want know where its located in the system?
In winodws7 its simple as C:WindowsSystem32oobeBackground.bmp
There is no bmp file in there but i think its in an mui or dll file just not sure witch one I already opened some of the files with resource editor but i still cant find it?
I have windows resources and oobe but no luck. Where the file is located?
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Feb 19, 2013
Brand new Dell XPS 13 Ultrabook with Windows 8. 256 SSD, 8 gigs of memory, i5-3317, non touch screen. Working fine for 2 months and now will not boot after Dell logo. Have been on tech support three times still not solved. They sent a USB recovery drive and does not boot. They sent an optical drive and the windows recovery disc; still not working! Not a novice at this but fully stumped. Cannot get to a C prompt, cannot get into Safe mode. Am able to get into BIOS but is limited in what can be done there. Diagnostics says everything is fine. Am ready to go back to Windows 7 until they work the bugs out.
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Jan 8, 2013
Can I change boot logo with my costumized logo in Windows 8 without UEFI system?
If you opens bootres.dll with 7-zip you find 6 files with this names: winlogo1.bmp,winlogo2.bmp,winlogo3.bmp,winlogo3n.b mp,winlogo4.bmp,winlogo5.bmp.
But i made a logo with the same dimensions but i cant save the image in dll. How can I do it?
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Aug 8, 2014
My computer randomly crashed while I was playing watch a stream and talking to a friend on mumble. The first blue screen gave me an error and had a text saying critical damage or something like that. After the computer restarted, it gave just a blank blue screen after the windows logo and would stay like so for several minutes before restarting again. I tried the shift + F8 method to try and get into safe mode, but it did not work. I also thought it may or may not have been my ram so I individually took out my ram and tested each single one. It still came to the same result. I also tried using my backup RAM, but had the same result. I am able to get into bios however, but after that I cannot even pass the logo screen.
Specs:
OS: Win 8 Pro x64
GFX: MSI GTX 680
MOBO: Asus M4A87TD EVO
Processor: AMD PHENOM II X6 1100T
Ram: 16 GB Patriot Memory
HDD: Hitachi 2TB (As boot and storage)
PSU: 1000W BFG
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